39374 comments found.
Hi
We need to update Avada Core, Avada Builder and slide revolution. It’s giving us an error and believe we need to manually update it to the latest version.
It says: The following data is sent to a ThemeFusion server located in the U.S. to ensure that patches are compatible with your install.
Avada Version: 7.8.2
How can we get the updated files as it’s not working when It’s done through the avada dashboard. Thanks
Hello There
You should definitely be able to update from this version towards our updated version that is 7.9.1 right now, if that is not the case please make sure of two things.
a. Please make sure that you have a default WP theme installed (not active) b. Please make sure that your Avada is properly registered with a valid purchase code.
Also, in any case you can always get the updated files from your ThemeForest account, you can read more about it here => https://bit.ly/3vLuVFz
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. How do I make the Woocommerce product details use the fuision builder editor in Product Description rather than seeing bunch of fuision builder tags?
https://prnt.sc/JNx2Ps_wN-52Hi,
For that please see that you have Avada Builder enabled for the “Products” post type under Avada Builder Settings page.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello! i bought Avada to use this demo https://avada.theme-fusion.com/wedding/ But i can’t find it anywhere in studio/templates. Can you help me how to install this demo?
Hello @ntwz
The Prebuilt websites are not imported via studio section, you need to import them via our importer tool, to learn more about this please follow our documentation here => https://bit.ly/3X9aTQW
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I see this error message on one of my sites. I understand that this might be due to using the purchase code on more than 1 site, but I would like to resolve it and use it only for one of the domains.
This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve.
Hello @OmAkSols
A single Avada license is valid for use on a single website only, your usage could be violating our license terms (https://themeforest.net/licenses/terms/regular), which is why the license would be locked.
We do not deal with the license related queries here on dashboard so you will need to get in touch with our team and also get additional licenses for all other websites if you want to use Avada on them, you can get in touch with us further here regarding this => https://bit.ly/2J9DGTm
Thanks
-Ammar
Hello. I would like an invoice for my purchase. What should I do to get one? thank you. Happy new year!
Hello @evaggeliaetm
You will need to contact ENVATO support about this further, Envato has full control over licensing and any Themeforest account related issues. Below is a direct link to their support system. Please fill out a form with them and their team will get back to you.
https://help.market.envato.com/hc/en-us/requests/newThanks
-Ammar
Thank you very much!
You are most welcome 
Hello, I would like to ask for information. Is it possible to highlight the search word so that it is easily visible to help the visitor? I don’t want to insert external plugins
Hi
Currently we do not have a feature to highlight word/words use for a search. I would request you to please consider to pass this as a feature suggest. You can do this by going to https://theme-fusion.com/feature-voting/ You can either +1 a feature that you would like to develop or you can submit a feature request at the end of the page, Screenshot here → https://prnt.sc/10ctmvw
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
Please delete the license key for demo site. The demo site has been deleted and I am unable to Unregister the license key for demo site.
Thanks
Hi
You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site
In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/ Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://prnt.sc/ed-yKwtDIXmd Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/jL9J2FBZLSiT Once unregistered, the purchase code can be used once again
If you do not see the code in the support account then you can add it via the register area
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hello, after the theme update linked tiles are no longer displayed centrally and have an offset, what can I do?
Hi
I would request you to please reach out to support so that they can check the issue for you. As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. As you do have valid support, please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
My Purchase Code does not work for local host in live env its working fine
Hello @mercury8866
One single purchase code is valid for a live domain as well as for a single staging/localhost setup, if however you have any issues registering we suggest you to please check out our FAQ section on it here => https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
If you need further assistance with this, open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Please delete the license key for demo site.
Please delete the license key for localhost or provide steps to Unregister for localhost
Hi
You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site
In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/ Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://prnt.sc/ed-yKwtDIXmd Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/jL9J2FBZLSiT Once unregistered, the purchase code can be used once again
If you do not see the code in the support account then you can add it via the register area
Thank you
My Purchase Code does not work.
Hello @Xrathe
One purchase code is valid for a single live and staging / localhost domain, if however you have any issues registering we suggest you to please check out our FAQ section on it here => https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
If the issue persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, my auth code isnt working. Can you help me to register? Thx
Hello @neeyoo
I am not sure what you mean by auth code, however if you mean purchase code, we suggest you to please check out our FAQ section on purchase codes and how to work with them here => https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
If the issue persists, we will need you to please get in touch with our support team.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, I almost exclusively only purchase Avada for myself and my clients because it rocks. But now I need a WooCommerce theme with more functionality than Avada currently offers.
1. Does the WooCommerce plugin Filter Everything PRO on CC work well with Avada?
2. The theme WoodMart has Advanced Variable Products with Swatches and a few other AJAX options that I like. Do you recommend any plugins I can purchase that do these things and also work well with Avada?
Hi
1) We have not tested the plugin to guarantee compatibility with it
2) If you are adding swatches via attributes then we can use swatches in Avada too. As for plugins, you can check any plugin that is authored by WooCommerce as it would work with Avada
Thank you, Shaminder
After updating, has anyone else experienced issues where they had zoom animations set up? Also, video dimensions that are stuck at 100% width and won’t change.
Hi
We do see you have valid support so please do reach out to our support team so that they can check the issue further. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello @arteest
We will get back to you very soon
i keep getting this error when trying to download and activate Avada Builder. Its not showing in plugins either
Downloading installation package from https://updates.theme-fusion.com/?avada_action=get_download&item_name=Fusion%20Builder&ver=7.9.1&code=294a14e1-d7d8-456a-b026-f00c6842b64a…
Unpacking the package…
Could not copy file. fusion-builder/shortcodes/fusion-tabs.php
Fusion Builder installation failed. The update procedure could not delete the plugin due to a permissions issue on your server. Please ask your hosting provider to check the permissions level or manually remove the plugin via FTP or WordPress before attempting to reinstall it.
Hi there
The exact issue is explained in the message you are seeing:
“The update procedure could not delete the plugin due to a permissions issue on your server. Please ask your hosting provider to check the permissions level or manually remove the plugin via FTP or WordPress before attempting to reinstall it.”
Thank you, MB
Thanks,
I had tried removing from server and the permissions but it still didnt work. After a clean install everything is working fine.
Hi,
This is usually due to folder permission / directory settings so if you see issues again you can check with your server admin / hosting company about that as this related to basic WordPress operation (where WordPress cannot make certain file/folder changes).
Thank you. – Abbas
Hello,
I want to rebrand my website. But for the safe side, I want to build my website first on a dummy URL.
So I have a. query regarding the license, how can I reuse it on my actual domain..?
Hello @poonam0588
You can simply reset the license once you are ready to move to another domain, we have a very detailed FAQ section regarding this here => https://bit.ly/3G4gykC
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there
Also, to add, you can have a single Staging/test/dev site per top-level domain, and it does not require an additional license. Please see our Q and A help file for more detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-q-and-a/
Thank you, MB
Hello, I’m using your theme. Just one issues I am facing that – I can not make a “container” full width. It’s always take “site width” by default. Can you please help me with that?
Hi
Please ensure you have the page template set to 100% width, Screenshot here.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, when I save the form, it saves the universal time to the database. How can we change this?
Hello @alaaddinyildiz24
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I updated my theme today with the latest update and it switched some of my pages to blog post categories. This is ridiculous. Also my support expired yesterday (how convenient) This is not something I feel I should have to pay for again as I’ve renewed support for years. And I didn’t change it anything, just updated the website. How do I fix this.
Hello @angelarbeasley
Your pages can not change on their own towards archives at all, this is definitely coming form something else which is specific to your system, our team will need to take a closer look into this, if you have any specific issues that you need to report us you can contact us here => https://bit.ly/2J9DGTm
Thanks
-Ammar
It did on it own, the menus are the same and now and I didn’t change anything. All I did was update the theme. Three pages switched to blog posts category pages from normal pages. I cannot contact you there because “support has expired” Please give me a place to contact you without paying for support, because the “update” is what caused this.
Hello @angelarbeasley
There is no such issue with the update, however regarding the contact I have already provided you a link above so please double check my previous comment.
Thanks
-Ammar
it was a conflict with the YOAST plugin (free version) I had to disable all my plugins to find out. What was interesting was that if I had any of the AVADA plugins active and then disabled the YOAST plugin, it was still showing pages that matched the name of certain “post categories” as post categories (archives) on that page even though the page still existed on the backend. Somehow YOAST’s plugins are grabbing posts categories and preferring them over pages if they have the same name. However, this has never happened since the AVADA update. I am not saying its your issue, but there is a conflict with YOAST now that didn’t exist in the past. Thanks
Hello There
We do not have such issue with Yoast and a number of our users are on Yoast, it has always been compatible with Avada so this may require a deeper troubleshooting on our end.
Thanks
-Ammar
Am I to understand that with the AUTHOR template, we must build each portion THREE TIMES? One for desktop, medium and phone, each separately? When I build inside the desktop, I have to go to adjust for the phone. This is literally 3 times the work of building a site…
Hello @igrowyourbiz
That is not correct, Avada is 100% responsive and will take care of all your devices at once, the visibility and rendering options that we have given to our users are for additional requirements, this only gives customers more control over their content if they want specific content or specific layout / design on specific screen sizes.
If you need further assistance with this, please open a support ticket and our team will get back to you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I use Avda theme + Woocommerce. Unfortunately my support has expired. I will ask here to figure out whether I should renev it or not. I try to make a single product page layout at Layouts in Avada. I have assigned cross-sells to my products but when I try to use Woo Up/Cross-sells from Avada Design Elements to show them at my page nothing happens. Does Avada support Woo Up/Cross-sells in Layouts?
Duplicate
Hi,
Avada certainly does support up/cross sell
It would depend if you are trying to upsell or cross sell. Upsell would show on the products page (and so would related products) but if you are using cross sell then this shows on cart page and not the single product page. As you have mentioned cross-sell, please check this in the cart pages (when the product is added to the cart)
Thank you, Shaminder
