1960 comments found.
Hi, it seem like your theme don’t support Youtube long video?
The url that is not short video is not work on the product at all.
See the screenshot here: https://monosnap.com/file/EWVuqvdF7O8Rh4NcsNpXuXcuukAcqt Here is the backend where I add the URL: https://monosnap.com/file/9HeWw4b2eCb5HSINkQORsa0cb78Shy Example Youtube URL that works on product video. https://youtube.com/shorts/Can you please fix this bug and make it all compatible on both URL please thank you and keep me update.
Hello,
We’ve tested your video on our site and it worked very well. Please check this screenshot:
https://prnt.sc/OZF5Z4h5ScrcAre you using this link?
https://youtu.be/UvG_i508uvUYes, we used this link, as you can see in the screenshot.
https://prnt.sc/-60le4AxpgBl https://prnt.sc/Xy5dqY2dYFdBWill this work with Lumise product customiser? And if it doesnt would I be able to get my money back? – Thanks
Hello,
We haven’t test this theme with that plugin. You can try it on your website. If it doesn’t work together, you can open a refund request to ThemeForest.
Thank you
Why is your DEMO site not working properly? I cannot assess the whole site. I want to purchase.
Hello,
Thank you for your feedback. As we have just tested, the demo site is working well. You can try to access it directly via this link:
https://demo.uix.store/sober/Thank you
I am confused as to why your SHOP page doesn’t show any product images? Only texts?
As we tested, the product images are showing properly on the shop page. This is a screenshot:
https://prnt.sc/Oaym-IC5o3A_Please check it again.
Thank you
my customers cant add products to cart, i just purchased extended support and but when i try to submit a ticket i get this message “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” give me an email so i can get some help with this your support site is bs
Hello,
Thank you for your feedback. Please try to update the purchase code on the support site to refresh your account.
You can follow this document to get the new purchase code of your extended support license.
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Thank you
the variable product on single product page is “buttons” can they be changed to drop down select options? as I have a lot of variation of each product and buttons will take a lot of space.
Hello,
You can disable the option that auto-convert dropdowns to buttons in Appearance > Customize > WooCommerce > Variation Swatches.
If you need further assistance, please open a ticket on the support site.
https://uix.ticksy.com/Thank you
Hello, im having issues with the FAQ page. When I try to edit the titles “QUESTION” and “ANSWER” in Classic Mode, the changes doesnt apply (alredy flushed cache, etc) and I cannot find these words in the theme´s PO file for translation. https://prnt.sc/axTaMwgaqY_o
Morever, there is some weird IPSUM content that may affect the SEO of the page https://prnt.sc/dJNMFrMqX_Dr
May i know any solution?
Hello,
You can find and translate the titles of FAQ sections in the Sober Addons plugin.
The dummy content is made for demo purpose only. You should use the WPBakery Page Builder to edit shortcodes and edit/remove it.
Please open a ticket on the support site if you need further assistance.
https://uix.ticksy.com/Thank you
Hello, my website is not in English language, where/how can I change the Tabs (Hot Products / New Products / Sale Products)?
Hello,
You can use the Loco Translate plugin to translate the website. Please check this document for more information:
https://docs.uix.store/sober/#/translate/translate-site https://docs.uix.store/sober/#/translate/loco-translateThank you
hello,
where can I change the number of related products from 5 to 4?
and for mobile 2 up e down. thanks
Hello,
The section of related products is generated by WooCommerce plugin. You can follow this tutorial to change the number of products in this section.
https://woocommerce.com/document/change-number-of-related-products-output/Thank you
Hello, the theme > customize field did not have all the customization options. Only the General and Background are visible. What can I do?
Hello,
It seems to be a problem with the recent updates of Kirki Toolkit plugin. You have to scroll down to view other sections. We have reported this issue to the plugin’s developers. Hope them will fix it soon.
Thank you
I was trying to implement the theme for my active website, this will waste me a lot of time. Thank you.
Won’t you help with the solution of this problem? How many weeks will I have to wait for Kirki to send updates the last time they updated 6 months ago. I need to activate my e-commerce site.
The problem was caused by a plugin I was using. I deleted the plugin and my problem was fixed. I can’t delete the comments here, sorry. EVERYTHING IS GREAT!
Thank you for your feedback. It’s great to know the problem was solved.
Hello, great theme. Just one question, is there any way to change the main banner image on the Homepage V8 when the screen size is mobile? Because right now the image im using is not suitable when the screen is mobile. Thank you.
Hello,
The top slider of the Home v8 is a Revolution slider. As we know, this plugin doesn’t support different images based on screen sizes. You can try to create 2 sliders, one for desktop and one for mobile.
Hello,
my client bought this theme and support expired. After few years of use “Product tab” element is totally broken. Ajax is not working correctly for news and sale tab. No errors no nothing.
Do you have any fix for this? The theme updated to the latest version.
https://www.hubris.lt/test/Hello,
It is not an error. It is a behavior of the product tabs element to filter products from the first tab. You can change the tab effect to “Ajax loading” to solve this.
I did it but in a sale tab there is a product without a sale price. No discount.
In this case, you should check your plugins. There is a plugin that modify the default discount rules of WooCommerce and it may be the problem.
I’ll check it. And how does new tab work? On what parameters does it filter the products as new?
The “New” tab loads products that are marked as new. Please check this document for more details:
https://docs.uix.store/sober/#/shop/badgesHello, I am considering purchasing the theme. However, I want to know if theme in its current version is compatible with block editor (Gutenberg), but it is not mentioned in description. Please let me know if this is not the case or theme functionality is significantly crippled if using block editor solely. If you need to have these blocks developed and you are missing block developers, I am block developer and I can develop needed blocks for you.
Hello,
Thank you for your question. At this time, the theme just compatible with default blocks of WordPress and WooCommerce. It doesn’t add custom blocks to the Gutenberg editor. So if you want to build your site with theme’s elements, you will need to use Elementor (or WPBakery Page Builder).
How can I rearrange the Product page tab category? please advice and let me know thanks.
Screenshot: https://monosnap.com/file/vcmBK9sDhaxIpuT763OayMxBQh3JDR
Hello,
The option of these tabs allows you to enter the categorie slugs by in the order you want, separate by commas.
Hi ..I want to add a second language to my website. What would you recommend in terms of compatibility, speed and ease of use..? Kind thanks
Hello,
This theme is fully compatible with WPML, the top popular plugin for multilingual. Or you can also try the PolyLang plugin.
Excellent. I already have WPML subscription. I installed it and it seems to work fine with the theme, language switcher set nicely in footer menu – topbar works nicely out of the box, if enabled from theme settings.
+ WPML feels more user friendly compared to what it was a few years back.
All good. Thanks
Thank you very much for your feedback!
Hello, i have a problem with the Banner Grid 5.
Every time I navigate to the home page, the image in the banner grid expands to take up the whole screen and resizes to the right size.
Where does this come from?
Thanks for your help
Hello,
Please share your website address, so we can help you test this issue.
You should also check and update the theme to the latest version to ensure the compatibility.
Thank you
On your website, we can see the banner grid display very well. Perhaps this is a cache issue. Please clear cache and test it again.
Thank you
Hello, I would like to modify the page woocommerce cart modal. Indeed, I want to change the link and the text referring to the basket at the bottom of the page. Thank you for telling me how to proceed? Thank you for your help
Hello,
WooCommerce provide the hooks “woocommerce_widget_shopping_cart_buttons” to add buttons to the mini cart. If you have experience in customizing WooCommerce, you can use this hook. This is the example code:
add_action( 'init', function() {
remove_all_actions( 'woocommerce_widget_shopping_cart_buttons' );
add_action( 'woocommerce_widget_shopping_cart_buttons', 'your_checkout_button', 10 );
add_action( 'woocommerce_widget_shopping_cart_buttons', 'your_cart_button', 20 );
}, 60 );
Thank you for your advice! I used woocommerce hooks, placed my text and put my homepage link. But I would like to just close the modal when my customer clicks on my text to return to the active page. As proposed by the cross to close in the upper right. Would you have a solution to put a link to go back to the active page?
Unfortunately, the theme doesn’t support custom JS event for it yet. You may need to write custom JS code to achieve it.
Hi, how are you? I have problems with the Paypal payment “Failed to process the payment. Please try again or contact the shop admin. [Error] Unknown error while connecting to PayPal. Status code: 0.” any information about that? Thanks
Hello,
Perhaps your settings for the Paypal payment is not correct. Please check this documentation and review your settings again.
https://woocommerce.com/document/woocommerce-paypal-payments/You can also open a topic on the support forum of that plugin. They will give you the direction to solve this issue.
https://wordpress.org/support/plugin/woocommerce-paypal-payments/Thank you
+1 for previous comment!
Hello,
we are getting some critical errors:
CRITICAL Uncaught Error: Call to a member function get_cart_contents_count() on null in [...]/wp-content/themes/sober/inc/template-tags.php:893
Stack trace:
#0 [...]/wp-content/themes/sober/template-parts/header-v1.php(25): sober_header_icons()
#1 [...]/wp-includes/template.php(772): require('...')
#2 [...]/wp-includes/template.php(716): load_template()
#3 [...]/wp-includes/general-template.php(204): locate_template()
#4 [...]/wp-content/themes/sober/inc/frontend/header.php(131): get_template_part()
#5 [...]/wp-includes/class-wp-hook.php(307): sober_header()
#6 [...]/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#7 [...]/wp-includes/plugin.php(476): WP_Hook->do_action()
#8 [...]/wp-content/themes/sober/template-parts/header.php(10): do_action()
...
...
Any fixes for that?
Thank you!
Hello,
It looks like a plugin-related issue. Please try to deactivate plugins one by one to find what plugin causes this issue.
Thank you
Hello,
No plugins are involved except Elementor. Here is the whole stack trace:
#0 [..]/wp-content/themes/sober/template-parts/header-v1.php(25): sober_header_icons()
#1 [..]/wp-includes/template.php(772): require('...')
#2 [..]/wp-includes/template.php(716): load_template()
#3 [..]/wp-includes/general-template.php(204): locate_template()
#4 [..]/wp-content/themes/sober/inc/frontend/header.php(131): get_template_part()
#5 [..]/wp-includes/class-wp-hook.php(307): sober_header()
#6 [..]/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#7 [..]/wp-includes/plugin.php(476): WP_Hook->do_action()
#8 [..]/wp-content/themes/sober/template-parts/header.php(10): do_action()
#9 [..]/wp-includes/template.php(772): require('...')
#10 [..]/wp-includes/template.php(716): load_template()
#11 [..]/wp-includes/general-template.php(204): locate_template()
#12 [..]/wp-content/themes/sober/header.php(35): get_template_part()
#13 [..]/wp-includes/template.php(770): require_once('...')
#14 [..]/wp-includes/template.php(716): load_template()
#15 [..]/wp-includes/general-template.php(48): locate_template()
#16 [..]/wp-content/plugins/elementor/modules/page-templates/templates/header-footer.php(9): get_header()
#17 [..]/wp-includes/template-loader.php(106): include('...')
#18 [..]/wp-blog-header.php(19): require_once('...')
#19 [..]/index.php(17): require('...')
#20 {main}
Looks like you are using an old version of Sober and Sober Addons plugin. Please update your theme and test the problem again. If it still persist, please open a ticket on the support site. We will help you check this problem.
We are using Sober 3.4.2 and sober 1.6.9 which I think are the latest, right?
Yes, they are the latest version. On our site, there is no problem. And no one having the same error. Please open a ticket on the support site and share the admin login credentials. Our developer will help you test this issue.
Thank you
Hello, Can you tell me which version of php is supported by your theme? Thank you
Hello,
This theme follows the WordPress standard and supports all PHP versions from version 5.4. It means if you are using PHP version 5.4 or newer, this theme will work well.
You can also check the compatibility list of WordPress to pick the right PHP version for your website.
https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/Thank you
