Discussion on Theratio - Architecture & Interior Design Elementor WordPress Theme

Discussion on Theratio - Architecture & Interior Design Elementor WordPress Theme

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623 comments found.

Hello, I got issue with Team slider on home page. It is showing correctly in the elementor builder. But the slider not working in frontend.

Hi,

Please don’t worry, we’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

hello trying to download the theme to WordPress and I keep getting an error

“403 forbidden” Access to this resource on the server is denied!

thanks

Hi,

Please try use another browsers to download the theme package.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello,

Could you please tell me how i can create a footer template for this page : https://artisimo-gfbai053o4.live-website.com/home-version-2/

Thanks

Hi,

1, Please use Footer Builder custom post type to create/edit footer layouts for any pages: https://oceanthemes.net/docs/theratio/footer-content/

2, Set footer for all site or each pages: https://oceanthemes.net/docs/theratio/footer/

Thank you!

Hey, We are Nazar Decor as we bought this template https://themeforest.net/item/theratio-architecture-interior-design-elementor/ and we wish to report an issue or request a ticket about the “product portfolio” page. The projects are loaded right to left and for example, if we have multiple categories some boxes are empty or shown a “missing box” Please need assistance. We will provide attached screenshots if required, or a remote screen-sharing service. Sincerely,

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello,

Its hard to describe an issue but in a page -

there is a header with NAME – Stylish Family Appartment and breadcrumbs NAME – PORTFOLIO – INTERIOR STYLISH FAMILY APPARTMENT.

My question, how to change whose breadcrumbs?

Thank You!

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Purchase Code: 2424f118-96dd-488d-9c77-57b8c58dd51c

Hi, can you improve the mobile menu sub menu, for example: Service -> Service A, B, C.

On mobile when I touch on “Service” text (when Service do not have a anchor link), it not drops down the sub menu, only when I touch the arrow > the dropdown menu work.

Can you fix when user touch anywhere on parent menu item (with no anchor link), the sub menu will dropdown, thanks

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Do you have any issue with support panel? because I can’t submit a ticket.

Hi,

Sorry, please read more this guide: https://oceanthemes.ticksy.com/article/6692/

Thank you!

Hello,

We can’t to install demo date to Your theme. We follow step by step this video – https://www.youtube.com/watch?v=27SG_UZXGwQ&t=1s

However after ACTIVE theme there is no “Begin installing plugins”.

In INPORT DEMO DATA window we see only the spinning circle, but there is no end for it..

Hi,

Please watch the video tutorial: https://www.youtube.com/watch?v=L_U0iHYerzk

Read the documentation online: http://oceanthemes.net/docs/theratio/recommended-php-configuration-limits/

Submit ticket for support: https://oceanthemes.ticksy.com/

Thank you!

Hello, I created new subdomain; installed new Wordpress and followed Your video. Same situation – importing demo data window doesn’t stop the circle just spinning without ending.

Hi,

Please contact with your hosting provider and config your hosting before import the demo content: https://oceanthemes.ticksy.com/article/15372/

Thank you!

Hi, I’m using WPML to add a second language but there is an issue with the mobile header. It’s invisible. In the main language everything work’s fine. I have updated the theme to the newest version but that did not help. Do you have any idea how to fix it?

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

It works now

Great work, Thanks!

​Hi, I have an issue with the testimonial carousel module. It stopped working in live view. In the Elementor there are two testimonials in the row but in live view is just one and does not work, doesn’t move. I have refreshed the styles in Elementor and downgraded WP and Elementor versions but that didn’t help. Could you help me?

Hi,

Please use the Theratio latest version 1.2.3 for your website.

Thank you!

Your element “Testimonial” does not work on mobile phone in portrait mode. It works fine in Desktop and Tablet, but it does not show correctly in mobile portrait.

Please revise and fix the issue, so it shows correctly on all platforms. Thank you.

Hi,

You can easily set up “Theratio Post Carousel” widget for responsive on Tablets/Mobile Phones:

1, https://prnt.sc/h22UOAY4xWpo

2, Tablets device: https://prnt.sc/eLXTkjvl-2qE

3, Mobile Phones: https://prnt.sc/Xsb62imK3MmY

Thank you!

I would like to apologize for stating that there was an issue with the theme, my mistake. There is nothing wrong with the theme. I should have looked into this further in my end before posting, that here is an issue. Thank you for your help.

HAPPY NEW YEAR! 2023

Hi,

You are always welcome, let us know if you have any problems and need help, we are always here to assist you.

HAPPY NEW YEAR! 2023

Hi, When I do the new update, all the “H1” disappears in the Headers of your theme and they appear in html: ”<class=”page-title”> xxxxxxx (name of the header) ? Can you please change this in a new update or tell me what I should do? Thanks. Best regards and Merry Christmas

Hi,

Please change the H1 tag for the Page header in Appearance -> Customizer -> Page Header -> Page Title HTML Tag: https://prnt.sc/dezkbMvKZq-Q

Thank you!

Hello,

I can’t add the logo on the slider on the top left like the demo, could you please let me know where is this in the back office ?

This is the link of my website : https://artisimo-gfbai053o4.live-website.com/

Thanks

Hi,

Please edit/change the logo by use Elementor page builder: https://oceanthemes.net/docs/theratio/1-header-content/

Thank you!

Why Theratio Post Carousel make conflicts with Elementor Pro’s plugin? (After I install Elementor Pro’s plugin, the Theartio Post Carousel cannot switching like the way “Carousel” afterall Please reply me immediatiely since I paid for 6 months support for this.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Please tell me how to submit the Ticket. Where is the link to submit the Ticket?

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hi, I recently downloaded a copy of this theme and seem to be missing a handful of images.

From first view I’ve noticed the service icons are missing, eg: http://wpdemo.archiwp.com/theratio/wp-content/uploads/sites/5/2020/05/iconbox1.2.png

Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/

Thanks.

​Hi,

The team widget widget doesn´t work fine. It only shows the first item from some days ago.

We have updated the theme and all the plugins to the last version and the problem continues. 

We saw some users talking about the same issue here. Do you have some update to fix this issue?

Thanks for your help.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hi, I have just Installed Home 2, But Footer is missing. Even though I clicked It Customize, but still it’s not showing. Please fix it.

How to submit the Ticket? Share Link of website to submit the Ticket?

Found the Link. Please Reply to the Ticket ASAP.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Installing theme from uploaded file: themeforest-ec4FlSad-theratio-architecture-interior-design-elementor.zip Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

Hi,

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510

Thank you!

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