54 comments found.
Hello,
We have two licenses for this theme, but the domains that used the theme are now closed and we trying to deregister but the deregister option isn’t working on the qode website.
Hi there,
Please note that you can Deregister Qode Interactive themes via the Help Center.
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Potential buyer here. Can you please tell me: If using the “Horizontal Showcase” home page, is it possible to maintain the horizontal scrolling direction when the page is viewed on mobile devices? When perusing the live preview page of this theme I notice that the horizontal scroll is active when the browser window is in a wide format, but when the window is reduced to a slimmer aspect ratio (emulating that of a mobile phone) the horizontal scroll goes away and the page scrolls vertically again. Can this be changed? Thanks so much
Hello,
Thank you for reaching us!
Unfortunately, horizontal scroll is not available for mobile layout.
Support
Select Portfolio part of
Qode Interactive
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Hello, I am a beginner and am simply trying to edit the Landing Page Animation that first comes up when you Preview The Site. The Demo says “Microp-Music-Theme” in the beginning animation. How Can I change this easily?
Hello, hoping for some quick help with this one minor need. Please let me know where the option is to change those words?
Hello,
To edit pre-loader animation please navigate to Micdrop Core Options > General and set “Enable Page Spiner” option to “Yes”. After that other pre-loader settings will be shown.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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I love this theme. Is there a possibility to have the header fixed at the bottom?
Hello,
Unfortunately this header layout option is not available with the theme.
Do let us know if you have any additional questions.
Support
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I have been trying to fix this for months now – please help? I would appreciate it GREATLY!
Hello,
This is due to the some HTML changes in the newer WooCommerce versions. Please contact us through this email, include your purchase code in the email, and our support agents will provide you with the css fix.
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Site crashed after demo installation, seeking urgent support for resolution, support ticket already submitted
Hello,
This could be due to the PHP version. We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Select Portfolio part of
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The theme hasn’t been updated recently… But… the support is amazing! Reply within 1 to 2 days. Always with good solutions to problems.
Hello,
Current version of the theme is compatible with the latest version of WordPress and in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Our response time might be a bit delayed now due to the increased number of tickets. Thank you for understanding.
Support
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Bought this theme and completely bugged my site after demo installation….
Hi there,
We are sorry to hear this but testing the theme on our side it works correctly so in order to investigate this on your end, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hi. I’m interested to buy this theme, but you guys didn’t update this theme…I see in comments you’re planning to update since at least one year ago, any plans to do it for real?
Hi there,
The theme will for sure be updated but you should know that it will work on the latest version of WP. Of course once theme update is released it will be added to the changelog.
We hope this helped and let us know if you have any additional questions.
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Hi buddy, Any news on upcoming updates? It looks like the last update was on October 16, 2021, which was almost a year ago.
Hi there,
Thanks for writing in! The theme is on our priority list and will be updated as soon as possible. You will for sure be notified once it is released.
Thank you for your patience.
Support
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Hello,
All the Micdrop widgets suddenly disappeared from the website and I cannot edit nor add anything new: the text header, the list that reads from Micdrop Events etc.
You can see it here: https://www.azizahere.com
All Micdrop widget elements are not there….
Hello…..Any updates please? Why are many Micdrop elements missing from my homepage? The WordPress Version is: 6.3.1
Hi there,
Could you try to downgrade Elementor version to 3 .15.3 and test this again.
Please keep us updated.
Support
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How can I do that and from where? The latest version on their site is 3.16.1 and didn’t find a place to get previous versions.
OK I rolled back to an old version which is 3.15.3 and it worked now for public users to view them. But you cannot edit anything as they don’t show up in the backend Elementor editor…
Hi there,
Could you please try to update the Elementor to the latest version 3.16.2 now, as it has been resolved.
Support
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All ok now. Thanks!
Hi there,
Glad to hear this!
Support
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Its been more than a day and i haven’t received any reply for the question on the support portal.
Hi there,
We do see that your request has been responded so please continue the conversation with our support team if any additional assistance is needed.
Thank you for your patience.
Support
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How do you change the font size of the titiles for an album. The font size is too big and will cut words in half and add them to second line. What is a solution for this?! I submitted a ticket and have not had a response yet.
Hi there,
We do see that your request has been responded so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
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Hi. After plugins updates my website go wrong. Pages are blank you can see here: https://themotans.com/about/
Homepage is ok, but some pages are blank and i cant edit with elementor this page. ’’The page couldn’t be load’‘
What can i do?
Hello,
Please try the suggestions from the article in this link. Also could you please let us know which plugins are you referring to?
Support
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Qode Interactive
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Good day, I love this theme! However, the theme options are confusing… When I choose Header Layout 5 of 6, my logo doesn’t display. Any help with this? Also, I can’t find where to update the social links that display in the menu. Please help?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Select Portfolio part of
Qode Interactive
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Hi. I’m wondering if another update is on the way. I’m a little frustrated right now. I bought the theme back in September but hadn’t had time to work on the new site. So, of course, now that my support has expired I find that the theme doesn’t work as expected. All imported pages are blank. But it’s only the Micdrop theme I’m having this issue with. When I switch to other themes, I can see some of the imported elements and menu items.
I’ve read your documentation. I’ve updated to the latest parent and child versions. I’ve made sure that my site has all proper PHP resources allocated. I’ve tried the regular import after theme registration. I’ve also tried importing with the XML file. Nothing is working. Since I have no other options and it seems like a bug right now, I’m wondering if you have another update on the way.
Thank you.
Hello,
Thank you for reaching us!
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
Could you please let us know which PHP version are you using? If you are using PHP 8.1 please note that we haven’t tested the theme with this version yet. We recommend using the theme with PHP 8.0 or PHP 7.4.
Also, please navigate to Appearance > Install Plugins and check if all of the plugins are also updated. It is important to also update Qode Framework and Micdrop Core plugin once the theme is updated, and the plugins with available update will be listed in Appearance > Install Plugins.
Support
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Thank you for your reply. Yes, I’m using PHP 8.2. All plugins were updated and any plugins not recommended by the theme were disabled.
I did more testing. The issue seems to be happening at whatever point the Elementor pages are imported. I erased and imported the content several more times, including individual sections. Both using the regular importer and the XML import. Even though my site has plenty of resources allotted and I have a fast connection, only the individual select imports upload without interruption.
Regardless of import method, when ever Elementor pages are imported is when the site loses functionality and can’t be recovered. At that point, only background color is visible. Menus, sections, and text all disappear. I’ve tried importing both with Elementor disabled and activated. The content has no trouble displaying if I install other themes.
I imagine this can’t be fixed overnight. ‘ll switch to a different theme for this project. I thank you for having responded.
Support
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Qode Interactive
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Hello. Is there a way to add tracks from url versus uploading them directly in the website causing site loading slowness?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Select Portfolio part of
Qode Interactive
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No more update? Last version is 2021, we wrote you about a lot of things to fix… thanks!
Hi there,
Thanks for writing in! The theme will be updated as soon as possible and since we check your requests we do see all of them were responded to so if there is anything else that you have an issue with you are more than welcome to send us a mail providing your purchase code in it and our team will check this on your end.
Thank you for your patience.
Support
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I am waiting all bug fixed and update…but nothing in one year….:(
Hi there,
We are sorry to hear this but we do see that all of your requests has been responded and that you have been provided with assistance. If you still think there is a bug that needs to be investigated you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
The theme will for sure be updated as soon as possible.
Thanks for understanding and your patience.
Support
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In the Album section, album images disappear before player moves. I have tried replacing the images, but same happens. Image is displayed initially, but then before it moves to the next album – ALL album art and the record images disappear. All you see is the artist name. Disable lazy load plugin had no effect
Hi there,
It is a bit hard to tell from here and we could not reproduce this on our end so please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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In the Trak Carousel, album images disappear before player moves. I have tried replacing the images, but same happens. Image is displayed initially, but then before it moves to the next album – ALL album art and the record images disappear. All you see is the artist name.
Hi,
This could be due to the lazy loading feature for images added in WordPress 5.5 version. Please try installing the Disable Lazy Load plugin.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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I just submitted a ticket. The disable lazy load plugin had no effect. I look forward to getting more info on this issue. Thank you.
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
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