23188 comments found.
Hello, can I reset the following code please? 397e41d1-
Hello, @initONE,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi.
I have been using the Porto theme for more than one and half years. It is a great theme and has more than enough features. I can also improve the performance of the website with this theme. Is this theme suitable for business websites and does it have enough features?
Hello, @lodrigojan117,
First of all, thanks for showing your interest in Porto WordPress 
Yes Porto is fully business oriented as well, you can check out business demos here: https://www.portotheme.com/wordpress/porto_landing/
Yes, it has enough features for the complete business site.
Regards, P-THEMES.
Hi. I am a crazy customer of Porto Themes. I would like to purchase Porto Theme for another upcoming digital agency. Is Porto developed business-oriented too?
Thank you.
Hello, @kolinjohn1224,
First of all, thanks for showing your interest in Porto WordPress
Yes porto is fully business oriented as well, you can check out businsess demos here: https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Unable to install Porto Functionality plugin. It stated “FAILED”. Already sent support request (14144) . But not fixed yet.
Hello, @imtimyu,
We have already solved and replied to your support ticket, please check back to your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
Thanks, please kindly approve the refund request. I no longer want to use this theme.
Hello, @imtimyu,
Sorry to say that but we are the support team and we only provide our dedicated support for the Theme Options related issues here, we do not have any access to the refund requests, which can be handled by Envato and the Theme Author, Envato handles all the payments, distributions and refund requests. They are the only ones who can issue a refund. You would need to contact them at their support center. Here is a link to the refund policy:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-Regards, P-THEMES.
Yup, i have already submitted a refund request to Envato and now pending approval by you. So please approve the refund. Thank you.
Hello, @imtimyu,
It will be checked by the Theme Author. We are support team, so please be patience.
Regards, P-THEMES.
Dear creator and Porto users, did anyone solve the issue regarding Auto Update Cart Price when quantities are changed. Thank you!
Never-mind, I’ve resolved the issue by using couple of JS lines.
Sound’s Good!!
You are the best
Please share those lines and instructions here as well, so that it might help some other peoples as well requires same functionality.
Regards, P-THEMES.
Hello,
The quantity-input.php is still outdated. First reported here on the comments forum 23 days ago.
Can you please release the quantity-input.php version that is compatible with woocommerce 7?
What will be the exact date of the fix? The quantity-input.php file under posto/woocommerce/global is only 40 lines long.
Best regards, Tom
Hello, @tomcoska,
Thanks for your patience, we are working hard on the major update of the theme and hopefully within a couple of days, you will find the new update of the theme.
Regards, P-THEMES.
Hi, thank you for fixing the previous woocommerce template issu.
Now the porto/woocommerce/cart/cart-shipping.php is version 3.6.0. So this needs a new fix. Why this old version got into the new update?
Please post or send a new uptodate version of porto/woocommerce/cart/cart-shipping.php
Thank you.
Hello, @tomcoska,
We have the very latest functionality in our latest theme version (Patcher), so please go to Porto >> Patcher and Refresh the Patches from there and then apply those patch fixes on your site and it will solve your issue.
https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/Regards, P-THEMES.
Hi,
This theme is woo commer mercado pago compatible with?
Hello, @thiagodeveloperrj,
Thanks for showing your interest in Porto WordPress
Unfortunately, we have not tested the “Mercado Pago” plugin with our theme officially, so we are unable to suggest you on it, if you want to use that plugin, you can try it with our theme but at your own risk.
Regards, P-THEMES.
Great experience! It is the best theme I have ever used.
@bogdantrajkovic511 Thank you so much for your time and for every word of your comment! We wish you all the best in your business and sites built with Porto!
Regards, P-THEMES.
Hello guys
I have almost finished my website with your theme. And its customizability is quite high in my experience.
And I have already tested your demo site, and its performance is quite top.
What did you use for its performance? I can see quite a great performance wizard in your theme dashboard, but I’m not sure how to use it.
Please explain it to me.
Thanks
Hello, @lodrigojan117,
Thanks for your kind words, For speed up your site, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
Regards, P-THEMES.
Best design for business or corporate
I’ll purchase this theme.
Hello, @kolinjohn1224,
Thank you so much for your appriciation and love, and sure we will work togather in near future and you will love pThemes for sure.
Regards, P-THEMES.
Used Porto now for a year and It has been great. But days ago, I had to update my theme by downloading the latest version here on themeforest to upload via my cPanel. I noticed some part of my site broke. For example, I can’t find my intro slider again, the porto member carousel is carrying a funny font which wasn’t there before, The single member pages where the full profiles are shown looks the funniest with odd fonts, layouts and colours.
Is there something you can do for me because I have tried all I could please?
Hello, @aabiodun,
Please go to Porto >> Tools and clear the “Plugin transients” “Studio Block transients” and complie the “Compile all css & Clear merged css and js” save changes and check back to your site after removing the browser cache, otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
hello, Please reset the our license key
Regards
Hello, @scriptfeedsdev,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi. I am a happy customer of Porto and Riode Themes. Would like to purchase theme again for another upcoming Woo Commerce store.
But we would like to extend the search functionality. Somehow we feel YITH search and default wordpress search are not adequate.
Is your theme compatible with other search plugins like WP Search or Advanced Woo search which generally supports custom taxonomies too.
Thank you.
Hello, @medianandha,
First of all, thanks for your appriciation and love for our themes.
While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!
Regards, P-THEMES.
Hi Porto, After i updated to the last Porto theme version i get an error and the website is down, and displaying an error check the picture attached bellow https://prnt.sc/KF7AbLMiefLl I don’t know how to fix it , but before i made the update it’s was functioning perfectly
Hello, @AgencyWebMedia,
Have you updated the Porto Functionality plugin as well? If not then please update it and check back and if yes then please run the backup of your site again, and try to update the theme by following the below listed points.
Follow this Step to Update your Theme.
Note: Here is the recommended way of Automatic update from us:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.2. Deactivate all the third-party plugins before updating the Theme.3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occurs on your site after that...6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.8. After that check back your site after removing the browser cache and check deeply what changes occur on your site after that and if all goes well then.9. You have to again Activate the Child Theme.10. Again activate all the third-party plugins one by one.Hope this will help.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/06/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hello!! Please, is it possible to add more then 4 images to the product gallery? thank you!
Hello, @chrisurizzi,
Yes you can, you have to edit the particular product, and add as many as possible gallery images to it as per your requirements: https://postimg.cc/rzQkJw72
Regards, P-THEMES.
Is anybody else having issue with file porto/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.2.0, crashing their site. I cannot find a solution to this and our support has expired.
Hello, @rhyswoos,
Could you please contact us via our support system with your site WP Admin and Cpanel URL and Credentials so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
It appears after the 6.6.0 update we are having issues with the sub menu displaying correctly in Firefox only. The submenu will show all the way to the right sometimes (intermittent) instead of being centered. We are using the Porto “header builder in customizer”. WP core is upto date, Php 8.0. Seeing this on 6.6.0 and 6.6.1.
Hello, @JFKPIM ,
On which browser are you facing this issue? Could you please let me know the name of that browser and also share the URL of your site, so that I will check it for you on your site accordingly.
Regards, P-THEMES.
Hi Guys, thank you for the reply. They browser is Firefox (noted in comment), and the site is https://bit.ly/dlblog1. It is intermittent, and you have to click around sometimes to see it on a new page load. If you refresh the page, it usually fixes it. Seems like some CSS is having some issues being applied to the element.
Hello, @JFKPIM,
Thanks for elaborating on your issue. I have checked your site on the firefox browser and found no issue. The sub-menu appears just perfectly fine. I have recorded a video for you please watch it complete for a better reference: https://streamable.com/tctmd8 and then check back to your site after clearing the browser cache.
Regards, P-THEMES.
There is an issue still with the submenu. As noted this is an intermittent issue, and also noted you have to click around sometimes to multiple pages to see it on page load. On Firefox only.
Please see video attached. https://streamable.com/w8wei1
Thank you
Hello, @JFKPIM,
I have checked your site on the firefox browser and opened multiple pages, blogs, and single blog pages as well. The menu works just perfectly. There is no issue I have recorded a video for you. Please watch it complete: https://streamable.com/ou1538
Regards, P-THEMES.
Hello, Today I noticed that for some reason when you put your mouse over the menu item, the menu has stopped working and the dropdown never populates.
Please can you advise how to fix this as it was working fine before. I have made sure all cache is deleted and all plugins and themes up to date.
Kind Regards, Ash
Hello, @ashp123,
Actually, the issue is because, ”Lazy Load Sub Menus” option, you have to disable it from Porto >> Speed Optimization Wizard >> Performance: https://postimg.cc/QFZ075qK
Regards, P-THEMES.
Hi there. How would someone do a design so the logo is in the middle of the menu. So you have a main menu of six items, but between the 3rd and 4th, would be the logo? I don’t see the option in your pre-built templates. Thanks.
Hello, @79design,
Sorry for the late reply, Actually you can do it with a trick, Please watch this video I have captured for you: https://www.veed.io/view/4a2b0db9-5156-4398-a562-e044286be775?sharingWidget=true&panel=share
Regards, P-THEMES.
Sorry I missed that video… it won’t load now and I never got the emial about this. Can you resend please?
Hello, @79design,
Ok I have captured the video for you as well, please watch it here: https://jmp.sh/pmLd5dLj
Regards, P-THEMES.
Thank you. I see now. you do it with the primary menu, and secondary menu. And just slap it side by side of the logo. thanks.
Yes exactly , Its super easy… Hope you liked it.
hi, may i know why i cant scroll down my main page when i view may website using my phone?
Hello, @blank81,
Could you please share your live site URL with me here so that I will check it for you on my personal mobile phone and help you out.
Regards, P-THEMES.
