6411 comments found.
Hey Jegtheme support i require support with my jnews theme unable to have comments working on my site. i have looked through documentation and was unable to resolve. Please assist!
Hi, ecommerce_goods
please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Is there any estimation date for Jnews 11? Any roadmap also?
Hi, ranukadev
I’m sorry we can inform estimation date for the V11 update, on V11 we will provide innovative features like we always do, we will still working on it, we will release it when everything is ready
Kind Regards
Would like to see a new taxonomy – views feature, just like other themes have done, especially on the archives widget, with year & month. Do you plan to do something like that anytime soon?
Hi, ThanosGR
thank you for your suggestion we will consider to add it to our feature request, but we can promise it will be available on the next update
Kind Regards
Thank you. Is is available yet? If yes can you send me a link to see where it is and how it works?
Hi ThanosGR,
I’m sorry sorry I made a typo in my previous reply, i mean we can’t promise the feature will be available in the next update but we will consider to add it to our feature request
Thank you
Hi,
I can’t find where I can setup sidebar width in all single post / pages to 300 px, could you provide me with link to this setup page or paste short css code here.
Thank you in advance
Hi, mediarun
I’m sorry unfortunately we don’t have the option to adjust the sidebar width
but you can use custom CSS and add it into additional CSS on the customizer
you can use the selector below
.jeg_sidebar.jeg_sticky_sidebar
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Could you paste custom css code, its easier to you to add few lines than for me using yellow pencil trying to find this selector and adding width 300px to have space to correct show 300×600px baner on our mediarun.com site
I think that in one of new Jews them update you can add possibilities to setup sidebar width in settings I think that more users will need that option 
Hi, mediarun
you can paste this CSS code below on your Additional CSS on customizer, you can access it from Dashboard > Customize > Additional CSS
https://pastebin.com/WYfJ7q6Zif you need further help, please create a support ticket using the link below, please understand that we can only provide support from our forum
Click Here To Get JNews Support
thank you for the suggestion we will consider adding an option to adjust the sidebar width but we can promise it will be available on the next update
Kind regards
Hi I jut copy and paste ccs code do custom css them setup, I clear Super casche, I clear Cloud Flare cache but this css not working correctly. Could you check it mediarun.com
jeg_sidecontent,
.jspContainer { width: 300px !important; }
hello
how to restrict users to Edit a Post in Frontend after the post is published?
Hi, nangun
I’m sorry at this point we don’t have the option to restrict users to edit posts in frontend after I published
the only way you can restrict users to edit posts after their posts are published from frontend is by changing the post author after the post published
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Kind Regards
Hi there,
Is it possible to create a site layout like this site https://creativetacos.com with your theme ? I purchased this theme for a different site and now I want to purchase another for the similar site.
Let me know
Thanks
HI, creativetacos
you can use our craft demo as a base design
you can check the layout of the demo in the link below
https://jnews.io/craft/you can also contact our support to guide you in modifying the design
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
I want my refund already sended request to you i don’t want such a worst support or heavy weight theme
Hi,
I recently purchased this theme, but it doesn’t seem to work in elementor. It doesn’t let me drag any elements into the page. How do I fix this?
Hi, Lerchen
please make sure if there’s is no plugin conflict that maybe causing this issue, to check if there’s no plugin conflict please try to disable plugin that is not related to jnews
if the problem still persists please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hi, I submitted a refund request, and after 2 days I still have not received any response from Jnews. Please help me quickly.
Hi afonsopunk
Unfortunately, we as the theme author don’t have access to the refund system. only Envato can process the refund. Please try to contact Envato Support regarding this thing.
Thank you
Hey Why are you lying to people?
Look at the email received when I requested the refund: We have sent your refund request to jegtheme for review. They will be able to approve or deny the request and may get in contact with you if they need to discuss any of the details. Any action taken by jegtheme will be emailed to you.
I need an emergency refund.
That’s very ugly of you. Do not lie to me. I’m not stupid.
Compatible Column: 4, 8, 12 Please check style / design tab to change Module / Block width and make it fit with your current column width
After recent update I am getting this problem. Now I am not able to edit anything because I am not able to close this pop up. I imported the theme style and did not change anything.
Hi ravik045,
You don’t need to worry about that notice. It’s appear only when you’re login.
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
But i need to change some settings and for that i need to login. Also i forgot to raise the issue when i had support since i was not working.
Hi, ravik045
even if the pop up showing you can still edit the element, you can also change the column width that contains the element into recommended column size, column width 4, 8, or 12 so the warning won’t show again
If you have any further questions or need further help, please try to extend or renew your support license. You can check this article for more information https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support#:~:text=Hover%20over%20your%20username%20and,support%20for%20and%20that's%20it!
Thank you
Next Update Version 11 ??
Hi, dteam1
currently, we are still working on the update, we will deliver it when everything is ready
Kind Regards
is it possible to have a form to post articles from the front and add tags and categories ?
Hi, Nikiniko
yes that is possible in jnews we have Frontend Post Submit feature you can learn more about the feature here
https://support.jegtheme.com/documentation/frontend-submit/Kind Regards
is it possible to add featured woocomerce products under each video that reviews them in play it?
Hi, Lucasnr1
yes, that is possible you can achieve that by using custom post template,
you can read about our custom post template here
https://support.jegtheme.com/documentation/custom-post-template-2/but you will need to install an additional plugin to show the featured Woocomerce products
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Kind Regards
Hi,
My support expire on 30 December 2022. I just want to renew it but it says my support has ready expired while we are still on 30 December 2022 and the support price just changed as well. Normally my support should end 30 December at 11.59 PM. I don’t understand. Could you please clarify?
Kind regards, Sylvia
Hi, Vianay
we see the support expired label on your account
but I’m sorry support expired determined by Envato
regarding this please try to contact Envato, you can contact them form the link below
https://help.market.envato.com/hc/en-us/requests/newKind Regards
Hi, I am looking to buy this theme, does it work with gutenberg or wordpress editor only, without installing elementor?
Hi, spaceuptime
Our theme has some blocks that work with Gutenberg, but to access the full features we recommend using Elementor or WPBakery.
Anyway, we already have the plan to integrate JNews with Gutenverse. It’s a powerful block addon for Gutenberg and WordPress Full Site Editor. You can check more detail at https://wordpress.org/plugins/gutenverse/
Kind Regard
Hello Sir, Kindly can you please fucking tell the developer about the bug in theme JNews > other template>archive template with “ajax-loadmore”. Which doesn’t work for tags or any custom taxonomy. That needed to be fixed in update not by support for a specific person after every update it don’t work after fixing kindly provide this fix in update please.
Hi MrPakiz,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
That’s not my problem.
Your theme tags are not loading properly on Ajax Load More. It’s Loading all post even tag not included in posts when posts loaded from tags.
Kindly check ajax function which is not passing proper wp-query to load next page by taxonomy and also fix it in proper update to be fixed permanent not manually fix issue for every single person.
Also why do we need to create support ticket for theme bugs and problems. Suppose if you fixed the issue for single person, after update it will also be the same problem. It does make no sense.
Hi MrPakiz,
We will check this further. Thanks for your information.
Regards
Header ads not working for AdSense. I’m using Health theme, but no matter what I do, Adsense ads just don’t show up. Lost here…
Hi tatianna21,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
My support expired, but I don’t think that I have to renew my license just to get a functioning theme which I paid for in the first place. Don’t you think the same?
Hi, tatianna21
I’m sorry in Theme Forest, item support is a service, if you only want to see how to use the product you can read our documentation
https://support.jegtheme.com/theme/jnews/Kind Regard
I know how to use it, how to put ad codes into it. The problem is that ads don’t display.
Hi tatianna21,
Can you send me the page URL that having the ad issue?
Thank you
Just did via DM. Thanks!
Hi Team, we are trying to import the data from our old wordpress website to the new wordpress website with JNews theme. Everything works fine except the featured image urls. The featured image urls for all posts point to the old website url instead of our CDN url.
Kindly let us know what needs to be done in this case.
Hi samirsinh,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
My support has expired Sir.
Pls help me with code to increase left and right padding on AMP pages
This is what I was using, but its not working;
/* Change margins on AMP / function add_custom_css_for_amp_mode() { ?> / Add margins to AMP */ } add_action( ‘amp_post_template_css’, ‘add_custom_css_for_amp_mode’ );
body .amp-wp-article {
padding-left: 30px;
padding-right: 30px;
}<?phpHi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
If your support license has been expired, please try to extend or renew it. You can check this article for more info https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support#:~:text=Hover%20over%20your%20username%20and,support%20for%20and%20that's%20it!
Thank you
Pls I dont have 41$ at the moment, the Ghanaian Cedi has been falling in leaps in recent weeks, so things are really hard for us not. I will extend the support when I have the funds.
Kindly help me, I just need the code to add left and right padding to AMP pages.
HI, RisingCity1
I’m sorry custom changes are not in our support scope
https://support.jegtheme.com/support-policy/but if you still want to modify the amp post template, you can add the CSS code that you provide above in this file below
wp-content/plugins/jnews-amp/template/style.php
Kind Regards
Thanks, I really appreciate this… I am available to write a glowing review for JNews if you need one…
Will I lose these changes after an update?
Hi,
to avoid losing changes after the update you can use hook that provided by AMP for WordPress plugin
please check the link below
https://amp-wp.org/reference/hook/amp_post_template_css/Kind Regards
do you have setting to autoloading categories data on scroll down? do you have setting to setup tags pages?
Hi web1984,
Yes, we have category setting for the autoload feature. We also have setting for tags pages.
Let me know if you have any further questions.
Thank you
could you share me website where I can see it ? how it’s working? or setting screenshots.
Hi,
You can check the autoload post feature on the demo list below: https://jnews.io/news/ https://jnews.io/business/ https://jnews.io/popnews/ https://jnews.io/viral/Then visit the single post page and start scrolling down the article.
For the autoload setting, you can visit our documentation at this page https://support.jegtheme.com/documentation/auto-load-post/
Thank you
