Hi there,

Thank you for writing in.

We are currently experiencing certain issues with our servers. As a result of this, access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible. After fixing this, the import should start working properly.

If you don’t want to wait, you can try using the XML import method explained in the following article:

How To Perform The XML Import

With the XML import, you’ll get the content only – you will not be able to import theme settings and widgets (step 6 in the article above). The options and widgets can be imported later, once this server issue is resolved.

You are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.

Thank you for your understanding and sorry for the inconvenience.

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Hi there,

Thanks for writing in!

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

You can always do it on your end from our help center

If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.

Thank you.

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Hi there,

Thank you for writing in.

We are currently experiencing certain issues with our servers. As a result of this, access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible. After fixing this, the import should start working properly.

If you don’t want to wait, you can try using the XML import method explained in the following article:

How To Perform The XML Import

With the XML import, you’ll get the content only – you will not be able to import theme settings and widgets (step 6 in the article above). The options and widgets can be imported later, once this server issue is resolved.

You are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.

Thank you for your understanding and sorry for the inconvenience.

Support Video Tutorials Qode

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for writing in.

We are currently experiencing certain issues with our servers. As a result of this, access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible. After fixing this, the import should start working properly.

If you don’t want to wait, you can try using the XML import method explained in the following article:

How To Perform The XML Import

With the XML import, you’ll get the content only – you will not be able to import theme settings and widgets (step 6 in the article above). The options and widgets can be imported later, once this server issue is resolved.

You are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.

Thank you for your understanding and sorry for the inconvenience.

Support Video Tutorials Qode

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for writing in.

We are currently experiencing certain issues with our servers. As a result of this, access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible. After fixing this, the import should start working properly.

If you don’t want to wait, you can try using the XML import method explained in the following article:

How To Perform The XML Import

With the XML import, you’ll get the content only – you will not be able to import theme settings and widgets (step 6 in the article above). The options and widgets can be imported later, once this server issue is resolved.

You are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.

Thank you for your understanding and sorry for the inconvenience.

Support Video Tutorials Qode

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for writing in.

We are currently experiencing certain issues with our servers. As a result of this, access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible. After fixing this, the import should start working properly.

If you don’t want to wait, you can try using the XML import method explained in the following article:

How To Perform The XML Import

With the XML import, you’ll get the content only – you will not be able to import theme settings and widgets (step 6 in the article above). The options and widgets can be imported later, once this server issue is resolved.

You are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.

Thank you for your understanding and sorry for the inconvenience.

Support Video Tutorials Qode

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for writing in.

We are currently experiencing certain issues with our servers. As a result of this, access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible. After fixing this, the import should start working properly.

If you don’t want to wait, you can try using the XML import method explained in the following article:

How To Perform The XML Import

With the XML import, you’ll get the content only – you will not be able to import theme settings and widgets (step 6 in the article above). The options and widgets can be imported later, once this server issue is resolved.

You are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.

Thank you for your understanding and sorry for the inconvenience.

Support Video Tutorials Qode

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Hi, thank you for your response Even XML Import is not working ! http://export.qodethemes.com/bridge-export/bridge335-export.zip

Hi there,

As you may have noticed, in past several days we’ve been experiencing issues with our servers. This resulted in the restricted access to certain theme live demos, and issues with some functionalities like the demo import.

We’d like to inform you that the matter has been resolved now and if you still need assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

We thank you for your patience and understanding.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Can you send us zip files of the demo data? I can’t believe you have to backup to this and aren’t responding. This is not good customer service at all. I also submitted a ticket because we need updates to this problem.

Hi there,

Thank you for writing in.

We do see that your request has been answered so please continue the conversation with our support team so they can help you.

Thank you for your patience.

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Hi there,

Thanks, you should know that Bridge theme does not have any mobile widget area but you could display your icon with help of this CSS, so please try to add it to Appearance > Customize > Additional CSS

@media only screen and (max-width: 1000px) {
    header .header_bottom_right_widget_holder {
        display: table-cell;
}

.header_bottom_right_widget_holder{
     padding: 0 0 !important;
 }

We hope this helped.

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No, I don’t want appear on the right menu. In mobile I would like to insert inside the “hamburguer” menu.

Hi there,

Then you can simply add it as a menu item, this tutorial can help you here.

We hope this helped and if you need any further assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

We do hope will be resolved as soon as possible, and we do not any any ETA at the moment but hope it will be resolved soon.

Thank you for your patience and understanding.

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Is it possible that it may take longer than 2 more days?

Hi there,

Unfortunately yes, and we hope this will be resolved soon.

Thank you for your patience.

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Hi there,

Please, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you, since we cannot access your site.

Thank you.

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Hi, I have submitted a ticket yesterday (# 209812) and renewed the support for 6 months. Waiting for the feedback

Hi there,

We do see that your request has been responded, so if you need any further assistance please continue the conversation with our support team.

Thank you.

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Hi there,

Thanks for writing in! All licenses on the Envato Market sites are for a single use. So if you are going to use the theme on multiple domains, then you will need to purchase a separate License for each domain.

You can read more about regular license here

Thanks for understanding.

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Hi there,

Thanks for writing in! We are working on this matter since this is a hosting related issue which we do hope will be resolved as soon as possible. We recommend you to try importing the the demo a little bit later.

Thank you for your patience.

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still today the template does not matter. Do you have resolution times? or is there a way to have a template in zip format to upload?

Hi there,

You can always try to import our demo content with our XML file but still you will not have the options imported. Once this is resolved you will be able to import the option individually.

Thank you for your patience and understanding and we sincerely hope this will be resolved as soon as possible.

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Hi there,

Thanks for taking an interest! If you purchase our theme you do get the theme and opportunity to use any of our theme demos, you can of course import any of them on your website. You can take a look on this tutorial here that explains the procedure.

Also do note that the theme installation, by the regular license, can only be used on one single app installation, meaning you can use it on one domain only.

We hope this helped and let us know if you have any additional questions.

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What if I want multiple domains? What are the special offers?

Hi there,

All licenses on the Envato Market sites are for a single use. So if you are going to use the theme on multiple domains, then you will need to purchase a separate License for each domain.

You can read more about regular license here

Thanks for understanding.

Support Video Tutorials Qode

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Hi there,

Thanks for writing in! We are working on this matter since this is a hosting related issue which we do hope will be resolved as soon as possible. We recommend you to try importing the the demo a little bit later.

Thank you for your patience.

Support Video Tutorials Qode

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Hi there,

Thanks for writing in! We are working on this matter since this is a hosting related issue which we do hope will be resolved as soon as possible. We recommend you to try importing the the demo a little bit later.

Thank you for your patience.

Support Video Tutorials Qode

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Hello,

Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you with deregistration.

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...

Hello,

You can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.

You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.

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Hello,

You can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.

You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.

Support Video Tutorials Qode

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.