1294 comments found.
Hello! Could you provide me how to make update? Thanks
Hello, i solve the update problems by following this link:
https://www.youtube.com/watch?v=1GlUSjXh9II&list=PLZSqbv2i8LOBCosw-vNCjyhmJ5BmrmCqA&index=49Best Regards,
Amazing, thank you so much
Why aren’t you running any more language files? This was always the case up to version 3.2. The current design from 4.0 only contains the “en.default.json”. Or will you no longer deliver language files (example: de.json) with the design data?
Best regards, Fritz
Hi Fritz, sorry for this inconvenience. Since Kalles 4’s release, the language structure has been changed making language files inoperable. We are working on updating them to version 4 as soon as possible.
Thank you so much
Hey there,
How is an easy demo import possible ? I only know the .json variant.
Thanks and greets!
Hi, so sorry for delay because we are in the lunar new year holiday. For the demo import, we only support .json import at the moment (you can see a guide here https://docs.the4.co/kalles-4/installation/import-demo) Thank you
Version 4.1.2 is out but not uploaded. Can you guys check, thanks.
We extended 2 days to add documentation and double check the theme before release. 18/1 we officially released. Thank you for using our service.
Hello, I would like to change the color for the mobile bottom navigation, side bar menu and checkout widget! if you can provide me with the steps it will be great
please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond shortly. Best regards!
main menu is not clickable on kalles theme. When click on main menu, drop down menu appears but don’t click on main menu. I want to make clickable main menu.
Hi friend, it’s working like that. May i know which device and browser you are using?
hello. i am using laptop device and in chrome browser. You can also check at this website that in drop down menu, main main menu is not clickable but its drop down menu is clickable. I want clickable main menu as well. https://equatorstores.com/
This store is not activated on our system, it looks like you didn’t buy our theme.
yeah. i know. But this is not my website. I am showing just for example.
You should check our demo store instead of website is not verified as using our original theme. Thank you!
i have already checked your demo stores. Main menu is also not clickable there??
Need help with current purchase with demo install. Can not seem to be able to create account for support ticket with Envato although I have Theme forest login credentials.
You can contact us directly at the4.staff@gmail.com. Our team will guide you create ticket. Best regards!
Hi, Is there a way to make all the Mega menu drop downs full width? on desktop
Please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond shortly. Best wishes!
You are making jokes at the expense of your customers. The documentaton is incomplete. There is no information about how the menu should look on the Shopify side. You are deleting negatice reviews
After the last update, shopify inbox live chat disappeared, no matter what I did, it didn’t come back. It was working before the update. your support page is not working.
The support system is fixed. Please help me open a ticket on that so our team can help you. Thank you!
Im Having a hard time with a few items, Recent view is working, also cannot get mega menu to work as well.
Please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond shortly. Best wishes!
I already own the Kalles Theme and I would like to buy a subscription to LayoutHub. I believe you have some sort of partnership in place with LayoutHub, so that owners of the Kalles theme get a discount with LayoutHub. Is that correct? I recall seeing a page on your website that referenced this, but I can’t find it anymore. LayoutHub doesn’t know, so they’re asking me to provide proof. Can you please help! Thank you.
Hi there, please contact my developer with email: the4studio.net@gmail.com Our developer will answer you about this. Thank you for using our theme!
Hi, Im looking to buy the the theme after getting frustrated with Ella. Can your theme have a sticky header on scroll up and down? On both mobile and desktop?
Hi there, thank you for using our theme. Yes, Kalles theme supports sticky header on both devices https://www.loom.com/share/7905ce4ea5974bcbbf62c5ac6e75735c You can check my video and config it. If you have any questions, please contact us via our support system: https://support.the4.co/
How to make “pre order” smaller on products picture? thanks
Hi there, please check this document for Pre-order Label https://docs.the4.co/kalles-4/theme-settings/product-page#6.6.use-pre-order-badge For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond. Thank you for your understanding!
Hi, I have two questions for you:
1) Your theme can hide out of stock sizes in the product page? 2) Your theme can hide out of stock products in the collections page?
Best regards.
Hi there,
Answering your questions:
1. Yes, we have option on Theme Settings to do that:
https://www.screencast.com/t/FuaK5pedSLZE2. Yes, we have option on Collection page to do that:
https://www.screencast.com/t/aAHwBkzMThank you so much!
Hi, I have two questions for you:
1) Your theme can hide out of stock sizes in the product page?
2) Your theme can hide out of stock products in the collections page?
Best regards.
Hi there,
Answering your questions:
1. Yes, we have option on Theme Settings to do that:
https://www.screencast.com/t/FuaK5pedSLZE2. Yes, we have option on Collection page to do that:
https://www.screencast.com/t/aAHwBkzMThank you so much!
Hi, looking to purchase this theme but we’ve got a few questions:
1) We couldn’t find any Demos with a Homepage pop-up for subscription emails. Is there any feature in the theme which enables us to do that?
2) In the fashion and pets demos, on the mobile site, when we scroll down (away from the images) and then choose a different colour variant, we’d like for the page to auto-scroll up back to the images for a better shopping experience. Is there any feature in the theme that enables us to do that?
3) Is this supposed to be a one time purchase of the theme or are there any recurring costs involved in the purchase of the same?
4) We offer our customers to customise the print design on the products, is there any native feature in the theme that allows us to offer that on our store? We are currently using a Third Party App called Customify. In case the theme doesn’t offer any native solutions, could you please let us know if that app would work with the Kalles-4 theme?
5) Can we create an order tracking page with the theme?
6) Can we embed YouTube Videos with this theme?
We’ll proceed with purchase as soon as these questions are answered.
Thank you!
Hi there,
Answering your pre-sale questions:
1. Yes, we have Newsletter popup feature on the theme.
https://www.screencast.com/t/sw8dT1ZOSvKc2. We haven’t developed that feature yet but we will consider and update it in the future, thank you so much for your insight.
3. With our theme, you only need to purchase one time with life time usage, don’t worry.
4. You can refer our Customizable Product feature:
https://docs.the4.co/kalles-4/product-page/product-main/customizable-productAnd Yes, if you want to use the 3rd party Apps, the support app will help you integrate to the theme.
5. Sorry, our theme do not support that feature.
6. Yes, we have option on Section settings for you to add the Youtube vide URL.
https://www.screencast.com/t/rzewR4jS7jHope my answers are helpful to you.
Thank you so much!
Hi there i got the 3 month extended plan but its not been applied to my acct for some reson.. could you please extent my plan so i can use the support thank you
Hi there, my colleague replied on the support system with ticket number #124164. Have a nice day!
Sometime mobile menu categories are not expanding. When + sign is clicked, we are redirected to the category instead epanding the menu. Look like a JS mistake. Need help.
Dear friend! For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond asap. There may be a slight delay during the New Year’s holiday period. Thank you for your understanding!
