1294 comments found.
I bought theme kalles and the problem is that. When I try to upload a theme to my new Shopify store, it gets rejected as the next ;; coudn’t a uploaded . can you help me please
After you bought our theme, please extract the download package which you just downloaded from Theme Forest. Please follow this guideline: https://docs.the4.co/kalles-4/installation/how-to-install-and-activate-the-theme If you need any technical support please use our support system: https://support.the4.co/ Thank you!
thank you so mush for helping i upload it
Dear Employee of The 4,
I have an important question for me to decide to purchase this theme. My current shopify website is interface/admin for customers in English. My new shop needs to be in Dutch.
I did not find if this theme has EU translations (like some of the Shopify free themes).
I am not willing to translate each word individually (hundres of words and terms). Also I found that translation app does not really work properly. Atleast now with my new theme.
My question is simple. Can I publish this theme in Dutch? Meaning that interface, checkout and customer account are all in Dutch.
Looking for your kind comments. Thanks in advance.
Hope you are doing well.
Sorry but Shopify theme cannot automatically translate to your desired language except English, You would need to provide translation when adding language to your store.
Before you add a new language, make sure you have a translation ready or that you have a translation app installed and specified a language for a market.
You can refer this Translate App that compatible with our theme:
https://apps.shopify.com/content-translationBest regards,
I see that Last updated: 31 Jan 23 can you tell me the changelog ?
Here you are: https://tppr.me/HF2ay
I’ve added my purchase code and clicked save but its still telling me to activate. Have i missed something?
Please help me open a ticket at our support system: https://support.the4.co/ Our team will check it for you.
Hi please can help with a transfer license? I just email with the info, thanks
Ok we will check it asap.
Hi, what’s the difference between Kalles and Gecko? What theme do you suggest for a kids fashion store ?
Thank you!
Shopify themes vary in design, each product is designed in a different style. Gecko is designed in a classic style, Kalles is designed in a clean, minimalist style. Both are suitable for fashion store. Thank you!
hello i want to buy the theme but customily product personalizer if this app doesn’t work i will have to return it. if it doesn’t work i will buy if you accept the return
Hi friend! with any third party apps you should contact the app team to integrate with whatever theme you need. We cannot issue refunds after downloaded. Thank you!
No One is replying from the Support. Kindly assist and check my ticket please.
Your ticket has been received, we will respond to it as soon as we can. We aim to respond to messages within 1 working day. Thank you!
Transform Text: Uppercase – product item title was this removed from v4+ ?
Do you have a woocommerce version for this theme?
Yes we have, please refer this link: https://themeforest.net/item/kalles-versatile-woocommerce-theme/34529223?s_rank=3
I have emailed regarding theme support and I also can not log into ticket system, it just spins. I’ve been doing this 25 years. I’m getting upset here.
Hi friend, please try it again. I just checked the support system and it’s working fine. Thank you!
Still does not work. Going here https://support.the4.co/login with two different browsers and just spins wait after submitting. I have sent two emails with no reply. This is taking longer than to fix the actual issue. Please rectify what ever you have to do to take care of me.
Hey All, My page is showing images as blurred on my url for chrome https://srpackaging.myshopify.com/. Whereas it is fine on firefox
Now I have a problem with my theme and your support is very, very, very bad. What is the solution?
Hi there, My colleague already answered the ticket and is ready to assist you. Please check ticket id #129081, hope to hear from you soon.
how can i set up the Product Upsell features ? where to find it?
Hi there, Please follow this guideline to set up Product Upsell features https://docs.the4.co/kalles-4/product-page/product-main/product-upsell-features If you have any questions please open a ticket at our support system: https://support.the4.co/.
Hi, each color variation of my products are separate products rather than just a variant of a single product. I’d thus like to connect products together using a color swatch with Kalles metafields and https://help.the4.co/docs/variant-configuration/configure-product-grouped/ to achieve a result like https://skims.com/products/soft-lounge-long-sleeve-dress-wine (please click on any color swatch which takes users to unique product pages). Thank you.
Please open a ticket at our support system: https://support.the4.co/. Our business will be celebrating Lunar New Year Holiday this month (From Jan 26 to Jan 26, 2023). We will get back to you asap. Thank you!
Does the store locator have any directions feature anywhere?
We create this page through a third-party application Mapbox so if you want to use directions api mapbox you would need to pay for it. Thank you!
I followed your guidelines to install the review app codes for the JudgeMe review app. They all worked fine but the review tab is showing an error message. Do you have any fix for that.
Liquid error (product_tabs line 161): Could not find asset snippets/judgeme_widgets.liquid
Please open a ticket at our support system: https://support.the4.co/. Our business will be celebrating Lunar New Year Holiday this month (From Jan 26 to Jan 26, 2023). We will get back to you asap. Thank you!
Hi!
I noticed that you added a new feature that allows the adding of custom fields to products which is amazing.
I just wanted to check on one thing. Will information submitted through fields that are entered by users be included on the order emails that we receive? I just want to understand how this information is sent to admin.
Thank you!
Kalles shopify theme 2 (password: 4) (demo-kalles-4-2.myshopify.com)
I can’t find the code for this template in the demo file can you help me please Department name: home jewelry
I found it
Amazing, thank you so much <3
