5241 comments found.
Hi
I have two questions before completing the purchase:
1- Can we adopt the Hijri date as the official date of the site so that it becomes the date that is displayed on the site and is also added to the date of publishing articles? And can we adopt the annual and monthly archive of articles in the Hijri date as well? And how can this be done?
2- Is there a mobile application for the theme?
Regards
Hi @NCBDS!
Thanks for your interest in Jannah.
1. There is no built-in option in the theme to do that, you need to use a plugin.
2. No
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Thanks for your reply
For #1 what is the plugin suatible for that ?
Hi @NCBDS!
Thanks for your interest in Jannah.
We don’t have a specific recommendation, but check this one https://wordpress.org/plugins/wp-hijri/
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
thanks alot ,
For #1 what is the plugin suatible for that ?
Hi @NCBDS!
Thanks for your interest in Jannah.
We don’t have a specific recommendation but check this one https://wordpress.org/plugins/wp-hijri/
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Please handle our ticket #TIE-60044…...............where the support
You don’t have SEO News in last update??? please corrige the bug
Hi @aliassamgeologue!
Thanks for your interest in Jannah.
It is already included, you can find the demo here https://jannah.tielabs.com/ and you can import it from the Install demos page under the Jannah menu in your website’s dashboard.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
I know but you dont have seo news demo in 6.1.1 You Can check’it
Hi @aliassamgeologue!
Thanks for your interest in Jannah.
Already been available since version 6.0.0 on the Install demos page, make sure you are using (and purchased) the original theme 
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Is the Author ever going to reply anyone? theme not activating after update
Hi @updatesplug!
Thanks for using Jannah.
Kindly try now. if the problem persist kindly send us a screenshot of the error message appears to you.
Best Regards.
I went to update the theme, now I can’t activate.
https://baudasdicas.com.br/Hi @maironassuncao!
Thanks for using Jannah.
Kindly try now. if the problem persist kindly send us a screenshot of the error message appears to you. just make sure you are using the latest version of the theme.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Fui atualizar o tema, agora não consigo ativar.
https://baudasdicas.com.br/Hi @maironassuncao!
Thanks for using Jannah.
Kindly try now. if the problem persist kindly send us a screenshot of the error message appears to you. just make sure you are using the latest version of the theme.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello. Please a question. How can I show the weather icon in moble Navigation Menu, instead of icon search for example? In mobile, at the left is the hamburger menu, in the middle is the logo and at the right I want to show the weather icon. Thank you very much.
Hi @gsiou!
Thanks for using Jannah.
Currently there is no an option like that in Jannah, you can add it as a feature request in the ideas section on our website.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
the WP admin bar has started appearing for logged out users (no admin access) on my two major Jannah sites. I have hidden with #wpadminbar {display:none} but this is a very temp solution. Ticket submitted but no response as of yet
Hi @joeevansCKS!
Thanks for using Jannah.
This issue is not related to the theme, some plugins such as BuddyPress force display the admin bar for all visitors, you can disable the plugins installed on your website one by one to find which one causes this issue, or use this plugin to hide the bar https://wordpress.org/plugins/hide-admin-bar/
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
No support!! my tickets never handled despite my product under the support period…. hope they can fix it soon…..please handle ticket number is #TIE-60044.
Please handle our ticket #TIE-60044
After the update, the images menu is only displayed horizontally and no longer vertically.
Hi @smounigma!
Thanks for using Jannah.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Thank you, we look forward to serving you!
Best Regards.
Some bugs are here:
1. Block Shadow is absent for: ads: above article, Below Article Content Ad; about author block after the post, leave a reply button (in folded view without comments).
2. Block #15 on the main page (Tie Labs Builder) – Long Title is unresponsive on mobile (iPhone XS Max), title is cut.
The same issue on category page: large post above (layout): https://drive.google.com/file/d/1qTlfsCtZG_LQCazLCUrn7kTKE1Q5IiYz/view?usp=share_link
3. some images in gallery preview on mobile are not fit in the screen: – https://drive.google.com/file/d/1jLpfRB9731_IZZXgB4jNXcG28gkmDuW6/view?usp=share_link – https://drive.google.com/file/d/1fabRfrXaOiIZeENbhnqrgOXla8htxGsh/view?usp=share_link
4. The plugin is not compatible with “Hide login page” by Webcraftic: https://wordpress.org/plugins/hide-login-page/ – When you are not logged on your web-site, and trying to access wp-admin, WP throws error and stack trace indicates to TieLabs Page Builder and Hide Login Page plugin.
5. Article Scheme (SEO) of single post page contains “id” string with of the page #Publisher indicated, which follows to nothing: https://makaka.org/unity-assets/ar-basketball#Publisher .
The same issue with Breadcrumbs scheme
6. Where is that option? “New: Add support for Lazyloading iframes.”
7. Font Awesome 5.12 or 6.0 is absent. Older version is used. E.g., it used the deprecated “unity” icon.
Addition to point 1: slider #9 (Tie Labs Builder), ad block 50% width (Tie Labs Builder).
Problems with Jannah Autoload Posts plugin:
1. When you set the option Single post-> Related Posts -> Above The Footer:
Related Posts do not appear under the first post but appear under subsequent posts. On the other hand, Related Posts are under the last post twice.
2. Problem with AdSense
The ads are in the first article but do not or very very rarely appear in subsequent articles loaded by Jannah Autoload Posts plugin. It does not matter where or how many times the AdSense ad script is loaded. I don’t know if anyone has encountered this problem, if so, maybe you know the solution.
Hi, i see this suggestion in google console: “Non usa listener passivi per migliorare le prestazioni dello scorrimento”
Is it true that the person who made the Jannah theme died of covid-19 disease and started to develop another name theme instead?
Hi @qr0cer!
Thanks for using Jannah.
So he died and started developing a new theme in the same time 
We just released a big update version 6.0 a few weeks ago.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
How can I manually install Jannah Extension and Speed Optimization?
I HAVE NEXT: “Download failed. cURL error 28: SSL connection timeout”
SSL is working…
Ok, I downloaded them manually from Amazonaws with VPN. Amazonaws blocks downloading from Russia. Any fix for this?
“Fixed: Search bar custom color in the top and main nav.” Browser bar custom color is not working still!
Hi @qr0cer!
Thanks for using Jannah.
In the new version the browser bar takes the color of the header not the primary color.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
I have two major issues with web vitals issues: - CLS: post meta (author name and post date) - Accessibility: breadcrumb color is grey and there’s no option in the theme for change it.
Please help.
Hi @amaheer!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
hello it’s impossible to activate it Best Regards
Hi @footendirect!
Thanks for using Jannah.
Kindly try now. if the problem persist kindly send us a screenshot of the error message appears to you.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi
Is the theme compatible with WPBakery?
Hi @Cinemaeafins!
Thanks for your interest in Jannah.
The theme is already compatible with the WPBakery and Elementor plugins so you can use any of them to build any landing pages or posts as you want. but the core theme blocks are available in the TieLabs Page Builder only so you will not be able to use them in 3rd party builders. and you can not use both builders on the same page.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello, i can’t validate in the subdomain. It keeps giving an error that the license could not be verified. Two subdomains did not have this problem before, but now the subdomain connected to the main domain gives an error.
ticket number is #TIE-60039
Hi @denizt8!
Thanks for using Jannah.
Kindly try now. if the problem persist kindly send us a screenshot of the error message appears to you.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
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