352 comments found.
Hello, is there a way to disable the photo title from appearing on mouseover? If it’s not provided in the settings, can you tell me the css class to use with the display:none property?Thank you
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Please help. I am trying so hard to get the logo centered on mobile and i left a support ticket but haven’t heard from anyone. The css i am using isn’t working
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Good evening, is it possible in the password proofing gallery to attach photos in a standard way? I don’t like the masonry style Thank you
Hello,
The proofing gallery will display the original dimensions of images. So, to avoid images being displayed in Pinterest layout, it is necessary to upload images with same proportions.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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HI, the portfolio on home page is not working. Also in Solene dashboard it says theme is activated, but in backend I get warning that theme is not activated. http://bit.ly/40gualL Ty
Hi there,
Please check do you have the latest version of our theme and plugins. In order to update them, please take a look at the following article
If you need any further assistance, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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Hello, I was bouth your theme but i meet a probleme for import theme demo.
What is delay for answer ? this my request on your help center #218104
BR Cédric
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Elated Portfolio part of
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Why does it require to install wpbakery when it also states it’s compatible with Elementor? I want to use elementor instead of WPbakery.
Hello,
If you plan on importing Elementor demo and using Elementor as page builder, then it is not necessary to install WPBakery.
Once you pick a page builder you wish to use, you should stick to that plugin and make sure that the other one is Deactivated. Having both page builders installed and activated at the same time can have a significant impact on your website speed and overall performance.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello,
I would like to know if I can make a portfolio for videos in your theme “Solene” and can I use Vimeo ?
We are 2, a wedding photographer and videographer.
Thank you
Also I would like to know if it was possible to have a home page split in two, one for the photo part and one for the video part.
And can I put a background video like on the link ? https://floraandgrace.com/
Hello,
Thank you for taking interest in our theme!
You can add vimeo videos to the portfolio single pages (please see screenshot), however, videos cannot be added as featured media for portfolio lists.
You can also add videos to blog post and they will also be shown in the blog list.
The Vertical Split Slider used for this homepage can have only images as background (please see screenshot), however, you can have videos as background for full width sections.
Do let us know if you have any additional questions.
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When i try to disconnect my instagram account to connect to another instagram account, the old instagram is still there.. even if i am not connected to any instagram account. the first instagram account i connected is still there.. How can i completely remove the instagram account to add a new one?
Hello,
This could be due to caching so please clear your browser cache and check again.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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the navigation menu doubles up when you resize your screen to be between desktop and mobile. How can that be changed?
Hi,
Please try suggestions from the article in this link and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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the problem is not that it is overlapping. it just doubles up, there is two exact same navigation menus. I bought the theme over a year ago so cant submit a ticket anymore.
Hi,
This is also caused due to a large number of items in the menu and not enough screen space. It can be resolved by setting smaller padding between menu items as explained in the article or with custom css from the article.
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Hello, I had bought the Solene wedding theme on Themeforest a long time ago. I never ended up using it, but now I would like to. I changed my website address to the below and I was I’m wondering if I could reuse my license for this website instead?
Hello,
In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
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Thank you so much, I emailed you team. Waiting to hear back. Thank you
Support
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Hello, I haven’t heard back from your team, could you help follow-up? Thank you! I sent to helpcenter@qodeinteractive.com, sorry maybe this isn’t the traditional way to request support, but I’m an older customer.
It’s all set-up on another site & working great, thank you!!
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hi When I want to upload the theme, it only uploads up to 80% and does not complete, what should I do?
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import. In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you and they can also import demo content for you.
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Hello, I just noticed that our portfolios lead to 404 errors. I tried to create a new one, but same problem. Has this bug already been reported? When will it be resolved? Thanks. Adeline.
Hello,
Please navigate to Settings > Permalinks, choose “Post Name” and save changes (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi! Whenever I remove “wedding” as a portfolio category, my galleries disappear. I don’t shoot weddings, so I don’t need/want that tag. How do I remove and add others without making the galleries disappear?
The Help Center is not allowing me to submit a ticket, which is why I posed my question here.
Hello,
It could be that in your portfolio settings “wedding” was set as a category to be displayed.
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot First enter your purchase code, then select the profile (in this case Elated) and then theme.
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Hello, I would buy this great theme a nd I would like to know if I can leave the gallery clean only pictures without words and read more. And if It can fit homepage gallery in mobile like his website : www.davidbastianoni.com
Thank u so much!
Bruce
Hello,
Thank you for reaching us!
The text on portfolio pages can be hidden with some custom css and our support agents will gladly help you with this. You can also set hover to be like in this demo page https://solene.qodeinteractive.com/portfolio/gallery-overlay-predefined/
If you wish images to open in lightbox and not to open a new page on click you can use image gallery element.
Do let us know if you have any additional questions.
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Thank u! I would like exactly like this versione of your demo : https://solene.qodeinteractive.com. I just wanna the autoplay images fit in big in mobile like this demo ( and whiteout text ) : https://www.davidbastianoni.com But I need text after when I scroll down because I have to do a wedding website and only in aperture I need a clean images autoplay and fit in big in both versions, desktop ( like now it’s perfect) and mobile because the example is fitting perfect, not in small or cutting orizzontal photo.
I hope that u can help me with these two little changes because I love your theme
Thank u so much
here the links of example. Desktop version https://imgbox.com/PILxf92f and mobile version : https://imgbox.com/dVxXUdR8
Thank u!
Hi,
Slider on main homepage is built with Slider Revolution plugin which is included as bundled plugin with the theme. You can adjust height of the slider through settings, please see screenshot.
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That’s great! Just one question more. Can I add a video in intro homepage?
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And last two question 
Can I have my preview about with bottom read more for first after homepage slide and after that a preview of my gallery with few photos but that when I click on anyone of these I can see all my gallery?
I really would like something similar like this : https://www.davidbastianoni.com
And u theme looks clean an fast like I wanna it
Thank u so much!
Hi,
We can only guarantee for the features displayed in the demo. They can be achieved with the theme, and you can of course rearrange different elements on the page to suit your needs. For a more detailed overview of theme’s options please check the documentation in this link.
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I’ve already bought themes on themeforest but I can say for sure that you have the best manual instructions that I ever seen!
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Can I delete tree branches ? https://imgbox.com/RNDxRYuG
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Ok great! Thank u
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Demo import stuck at 4% and tried XML import but no luck. Seems like so many other people have similar issue with the theme.
running all this on a digital ocean droplet with enough spec
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Is Solene compatible with WordPress 6.1.x, Software Version?
Hello,
The compatibility with block-based widgets (added in WordPress 5.8) was included in the recent theme updates so you can use the theme on latest version of WordPress.
Do let us know if you have any additional questions.
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Problem, new serwer, new instatlion Wordpress, same domain and when I try add Purchase Code: “Code is already registered for other domain”?
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
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why photos are not visible in the portfolio after logging out of the WP panel? my website – https://agatapodwysocka.pl/ you can’t see them on the main page and they are attached, something is blocking them
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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After update same elements dos’t work https://prnt.sc/glPpPD3TxVj9
Hi there,
Please check if you have activated all the plugins after the update, also please check if you updated Solene Core to 2.3.
You can follow the procedure on how to update the plugins here.
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Hello, I bought a theme from you almost 2 years ago, but until now I haven’t started creating the site and I haven’t even used it. However, there is a problem when I want to register a theme on the site now, and it says that my license has already been used on another domain. As I am the only owner of this theme and I don’t know where the purchase code could be used, can you help me and tell me where I can see on which domain it is activated and how I can deactivate it from that domain?I whant to unlink it wherever it is attached so that I can use it on the site that is in the process of being built. Thanks in advance.
Hello,
Thank you for reaching us!
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
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