1431 comments found.
Hello team, i purchased the zox news theme AND I REALLY LOVE IT SO MUCH, But i need some help in placing the google ads is certain fields, i am facing challenges to pasting ad codes in the website.. please get back to me as soon as possible. thanks alot
Hi sennogajordan,
Thanks for the purchase! If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Hi,
On a post, template 1, how can I get rid of the left social sharing part, to have the post size 820px and not 740px ?
Thank you for your help !
Hi proteusweb,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Hi, I really love the Zox Theme. I have a question. The feature that shows ‘more Posts’. These other Posts show as multiple H1’s. Is there a way to change this?
Hi damienthomas60,
That is an optional feature that can easily be disabled in the Theme Options.
Hello MVP Themes, I recently submitted a ticket but no feedbacks yet, I have an issue, the footer and header are not showing.
Hi marine2ic2020,
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
Does this theme has infinity scroll facility?
Hi Surya7t,
Yes, you will see the infinite scroll feature on the homepage toward the bottom by clicking on the “More Posts” button.
I only need my website to look just as your demo, I have gone through the steps of documentation, installed the theme as guided, but my site looks ugly and not as demo website. Kindly fix this, thanks.
Hi Surya7t,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
The theme supports changing the original post date to a modified date or remove published date completely ?
Hi sahilolekar,
You can certainly remove the date altogether, but changing published to modified would require a customization.
the demo is not loaded, messages are not returned.
Hi yusuflac,
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
I wrote to you thursday, you can look
currently, google adsense is reviewing my site, but my site has been closed for 3 days, please respond to my messages.
Hi yusuflac,
Unfortunately, I am not able to answer every customer’s ticket immediately. As I previously mentioned, I will answer your ticket in the order it was submitted. Posting here will not help your ticket to be answered. I appreciate your patience.
Today is the 5th. day and you still haven’t answered!
Adsense did not accept my site because the theme was broken. Thank you, all my efforts have been in vain!
Hi yusuflac,
1) I last answered all open tickets as of this past Thursday.
2) Your support ended 4 years ago.
3) I can assure you that posting here will not help your ticket get answered.
I want to read where it says how long the support period is.
MVP Themes Thursday at 20:04 Hi Yusuf, please go to your Zox News Options and save the options so the default settings are generated. If you still have an issue, please provide a temporary admin login and URL to your site and I’ll take a look.
Hi there… I have two unresolved issues submitted through the support system. Request #16505 and Request #16510. Hoping someone can get to them soon, one, in particular, is pretty urgent for us.
Hi C-Y-B-E-R,
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
Thanks.. I responded to the initial feedback on the support page.
Hello, I have an open ticket. I waited 9 days. When will I get news? Thank you.
Hi codermbk,
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
Hi there, I have some open ticket. When can I expect to hear back? Thanks.
Hi soulskybg,
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
worst support 1 month no reply ?
Hi pixiostudio,
I have responded to all open tickets within the past few days, so if you have not heard back within a month, please respond to your ticket and I’ll take a look into this for you.
Hi there, on this web site I am using https://qninfo.rs/ Zox News theme. After latest update, the “comment” button disappears from all posts.The “click to comment” button also disappears for these posts as well as any previous comments on the post. WordPress ver. 6.1.1 and Zox News 1.1.0 Can someone tell me how to solve this problem? Thank you
Hi soulskybg,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Hi, can I ask you for help? How change for example “1 week ago” to regular date D/M/Y? To bypass <?php printf( esc_html__( ’%s ago’, ‘zox-news’ ), human_time_diff( get_the_time( ‘U’ ), current_time( ‘timestamp’ ) ) ); ?>
Hi soulskybg,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Thanks for the update… we’re just about to purchase another license.
You’re very welcome, and thanks so much for your continued business!
Keep up the good work… I just purchased the other license.. Left another 5-star review.
Thanks again, C-Y-B-E-R!
Dear support, I posted a new question on the ticket https://mvpthemes.zendesk.com/hc/en-us/requests/16462 please reply. Thank you, Vuk Mileusnic
Hi soulskybg,
Thanks for submitting a ticket. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
Thanks!
Hi there, I posted issue on https://mvpthemes.zendesk.com/hc/en-us/requests/16462 (Problem with Zox News: Home Featured 2 Widget) Can I expect an answer to this issue soon? Thank you
Hi soulskybg,
Thanks for submitting a ticket. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
Thanks. I am waiting for an answer
Hello sir Can i use your theme on my sarkari naukri website
if yes please let me know
Hi officialhimanshu3,
You can use the theme on any site with WordPress.
I read the documentation… the problem is that the reviewer plugin is no longer available in codecanyon and about the theia-post-slider plugin I have no news… it is not in codecanyon and I don’t have any activation code either. Or at least no activation code that works. The data that I filled in to activate the plugins is all correct but it tells me that my license is invalid. I installed the Theia post slider plugin directly from the admin, then I deleted it and uploaded it from the folder I downloaded from themeforest… but it’s still not activated. I want to clarify that I also read the frequently asked questions before contacting me…so I expect an answer to the problem…not that they send me to reread the documentation. And please respond immediately, don’t make me wait another 48 hours.
Hi glowak,
I would like to first mention that neither of the plugins are necessary for the function of the theme.
Second, the correct purchase code to activate both plugins is located in the respective sections of the Zox News documentation.
If you still need help, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
I understand. The problem is that I already submitted the ticket and the only response I get is that I check the documentation. From what I read in the comments EVERYONE has problems activating the mentioned plugins. Obviously this is something they need to fix. As I already said, the ticket is open… I hope to get a solution.
Hi glowak,
And every time I have a customer ask me about this, I point them to the documentation, where the activation codes are located. All that is required is to open the theme documentation, click on the Theia Post Slider or Reviewer Plugin section, and you will see the activation code that you are supposed to use for the plugins.
What continues to happen, is customers simply assume that the purchase code is the same as the theme purchase code and don’t bother carefully looking at the actual theme documentation. You would save yourself a great deal of time and aggravation if you simply looked at the theme documentation.
I read all the documentation… and I can’t find the code to activate the plugin… could you mark it in red? In the tickets, send the corresponding screenshots to precisely save time and be as clear as possible. I checked in Documentation/assets/reviewer and there is a pdf…I can’t find the correct code there.
Hi glowak,
As previously stated, the activation codes are located in the theme documentation file...NOT the assets folder. Please open the theme documentation file and navigate to the Reviewer section.
This is a great theme, although there are some issues I’ve noticed recently:
- After latest update, the “comment” button disappears from all posts that are over 2 weeks old. The “click to comment” button also disappears for these posts as well as any previous comments on the post.
- After latest update, viewing all posts from a specific author shows no featured image on every fifth post (shows just the title and excerpt). Same issue for searched posts. It shows perfectly fine on the category pages though.
- There is no ability to show “last updated on” for posts, it only shows readers when the post was first published.
- The theme has some AMP and performance issues in regards to Google. The theme should be optimized in the next update taking Core Web Vitals and page experience into consideration to allow theme users to get better SEO rankings.
For MVP Themes: Are there any new upcoming themes? Any plan on updating Zox News theme?
Hi BashKOsman,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
paid for support for 12 months but useless since one week of no response now thinking about why I bought this theme. will you support it or not I spent a lot of money on this project?
1. AMP has an issue mobile version not working properly with this theme. and because of this google not indexing the website.
2. Plugin comes up with this theme theia post slider, reviewer not working
3. SVG Logo cannot resize
Hi pixiostudio,
My sincere apologies. While I typically respond within 24 hours, I’ve been taking some time off in the past week, but I will respond to you very shortly. I appreciate your patience.
worst support 1 month no reply ?
Hi pixiostudio,
I have responded to all open tickets within the past few days, so if you have not heard back within a month, please respond to your ticket and I’ll take a look into this for you.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
