9447 comments found.
HI
there is a bug in realhome ultra, in your demo (and in my site) https://ultra.realhomes.io/ if click “Doral” in section Discover Properties in this page https://ultra.realhomes.io/property-city/doral/ the maps is OK but list property shows all properties (should only show Doral real estate)Can you fix it Thank
Hello,
Thank you for contacting us.
We are aware of the issue and have provided a solution. To resolve the problem, please follow these steps:
1. Download the ZIP package from this link: https://1drv.ms/u/s!AhAZVsxwAxFSqfJu-6z4Kur7KleDSg?e=mKtnCA
2. Extract the contents of the ZIP package, and you will find two files: grid.php and list.php.
3. Replace the existing files at wp-content/themes/realhomes/assets/ultra/partials/properties/archive with the new files from the ZIP package.
This should resolve the issue. If you need further assistance, please don’t hesitate to contact our support team.
Regards
This is a presale Question:
Can the search bar become sticky in the properties page or in homepage?
Hello,
Thanks for reaching out to us.
Sorry, there is no option to make advanced search sticky. However, you can have a sticky header.
Regards
Can I create a new search bar on my header and somehow in other pages display that as sticky?
Hi,
Yes, you can create a new search bar for your header. We have an elementor-based search form that you can use to create the search form for the header.
To make it sticky, our support team will help you.
Thanks & Regards
Your theme has security issues, it show 10 security issues https://www.virustotal.com/gui/file/a9e367cbf11d20a3c482fb62379abae13e0ce3d67846341340c4eaa78dd0bbc9
Hi,
I have tested the latest theme zip that is part of the main package and got 0 issues ( https://www.virustotal.com/gui/file/f5a970109b185ac413f15493e6d44a09f996c3b5eb11de59647be3ac73f31268 )
Also, The size of your file is different which means it is modified and not original.
I recommend you to use the latest zip file.
Thanks
Is there a way to export the property data so it can be imported into another partner website? either a simple export or a feed. Please advise
Hello,
Thanks for reaching out.
Yes, you can export the properties data using WordPress’s default export feature into an XML file.
Please let me know if you have any further questions or concerns.
Regards
Bitdefender is warning me of a Trojan when I downloaded the RealHomes – Estate Sale and Rental WordPress Theme.
Check online report https://tppr.me/saASn there are many security issues
Hello,
Please read our response here to your same inquiry here – https://themeforest.net/comments/29171219
Thanks & Regards
Bitdefender is warning me of a Trojan when I downloaded the RealHomes – Estate Sale and Rental WordPress Theme.
Check online report https://tppr.me/saASn there are many security issues
Hello,
Thank you for getting in touch.
It could be a false positive with your Bitdefender software. I use the latest premium version of Bitdefender Total Security and have just rescanned the package with no reported viruses.
You can verify this by checking the scan report at https://tppr.me/oRPco.
Kindly let us know which version of Bitdefender you are using.
Regards
Check online report here, it show 10 security issues https://www.virustotal.com/gui/file/a9e367cbf11d20a3c482fb62379abae13e0ce3d67846341340c4eaa78dd0bbc9
Hi,
I have tested the latest theme zip that is part of the main package and got 0 issues ( https://www.virustotal.com/gui/file/f5a970109b185ac413f15493e6d44a09f996c3b5eb11de59647be3ac73f31268 )
Also, The size of your file is different which means it is modified and not original.
I recommend you to use the latest file.
Thanks
support Thailand location ?
Hello,
We appreciate your interest in RealHomes.
RealHomes support all the locations of the world including Thailand. So, you should be able to use it without any problem.
Regards
We mean Thailand has provinces, districts, sub-districts,
Can it be matched or not ?
Hi,
Yes, you can divide the locations into 3 additional sub-locations hierarchy.
Please let me know if you have any further questions or concerns.
Regards
Hi, I decided to use theme years after purchase and when I try to update any of property I’m receiving an error: Publishing failed. Invalid parameter(s): status.
I have created and selected the status, tried other one and the erros still shows.
Is it known error, easy to fix? Can you help me with my support expired? Thank you
Hello,
Thanks for contacting us.
To resolve this problem, you can consider installing Classic Editor plugin. The issue you are facing is due to block editor “Gutenberg”.
Please get in touch with our support team and we can look into it further for a solution.
Regards
Works well now, thank you very much.
Hi… Question… Is there a way to make the theme fully private? Or is there a members plugin that can work with your theme?
Hello,
Thanks for reaching out to us with your concern.
Our Inspiry Membership plugin is a great option for offering membership packages.
If you want to make the theme fully private and customized, please get in touch with our support team to discuss your needs.
Let me know if you have any further questions or concerns.
Regards
Your Support is not supporting ooo.
I left a ticket foe two days now, no response:
In real home theme, all of a sudden i can no longer find the option to upload gallery images of properties in the gallery tab (it used to be there, not sure what made that feature dissapear all of a sudden). I didn’t install any recent plugins
Also i updated the theme hoping that it would solve the problem but it didnt, please help asap. Thanks.
Hi Jamal,
Thanks for reaching out to us.
It appears that there is an issue with your email address, as our responses to your ticket are bouncing back with delivery failure notifications.
You can view all your tickets and the delivery failure emails in this screenshot – https://tppr.me/hIM1M
Please whitelist our email address support@inspirythemes.com to ensure proper receipt of our responses. You can also send an email to me at usman@inspirythemes.com from your email address which you regularly use, and we can also communicate there.
Regards
That’s weird. Its my official email.
Anyways, i have updated the email address on my profile. Please resend response. Thanks.
???
Hello,
I have resent the responses. However, I again got a Delivery Failure notification email.
Please get in touch with your email provider to resolve this issue, or email me from another email address.
I also sent you a direct email from usman@inspirythemes.com and again received a delivery failure notification instantly.
Could you please send me an email at usman@inspirythemes.com
Thanks & Regards
the email on my account i changed to is my gmail: dextatek@gmail.com . How can you get a delivery error with that email?
Hi Jamal,
I have updated the email address in your profile on our support platform, and resent you the response. So, let’s communicate there to resolve your concerns.
Thanks & Regards
Hi, on the demo for vacation rentals when listing your property, there is a drop down for owner with a pre populated list of owners. What if the property I am submitting does not belong to them and it belongs to me. Is there not a way to remove that from the property submission screen? If you are selling memberships to Property Owners to be able to list their property, why should they see the other property owners in the drop down when listing their property?
Hi,
Thanks for contacting us with your concern.
To enable reporting of properties that are inaccurately linked to other persons, please activate the “Report Property” feature. This will allow the true property owner to report such inaccuracies to us.
Report Property: https://realhomes.io/documentation/property-settings/#report-property
As another approach, you can set up a property verification process, where users must provide evidence of ownership before their property is listed. This can include providing documentation in the form of property attachments option. By implementing this process, you can ensure that all properties on your platform are accurately represented.
For any further assistance or question, please create a support ticket using the link below and our support team will be happy to assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to assisting you.
Regards
As far as SEO the Ultra theme is not functioning. I would suggest not to purchase until the theme developer sorts out some serious SEO issues. This theme has compatibility issues with the Easy Real Estate plugin. The property feature pages show all properties instead of those with the relevant feature. For example: https://ultra.realhomes.io/property-feature/dual-sinks/ This property does not have dual sinks: https://ultra.realhomes.io/property/villa-in-coral-gables/ and yet it shows under dual sinks. Please check with the other features. On every property feature you have the same amount of properties showing – 10. (Even if some properties only have 4 features they still appear under every property feature.) The theme has the same issue with property types: https://ultra.realhomes.io/property-type/apartment/ All ten properties show for all property types. The serious issue is with the property locations. This has the same problem, all properties show for every location, and this is a major concern for SEO. Who knows how Google will view your website when all your properties show for every location page. Every location page will have the exact same content. Not good! And as far as trying to attract traffic, the property location pages are the most important part of a real estate website. Inspiry, this is a Big problem.
Hello,
Thank you for reaching out to us with your concerns. At InspiryThemes, we take pride in providing our customers with the best possible experience.
We have thoroughly tested the Ultra Design, but we also believe that there may always be room for improvement. To optimize the SEO functionality of your website, we recommend using a proper SEO plugin, such as Yoast SEO or a similar option.
Additionally, if you are encountering issues with properties being displayed incorrectly under a taxonomy, it is likely due to an incorrect taxonomy assignment. We suggest checking and updating the taxonomy assignments for those properties.
To ensure compatibility, it’s important to keep both Easy Real Estate and RealHomes Elementor Addon plugins updated if you updated RealHomes to its latest version, v4.0.1.
For a thorough resolution of these concerns, we kindly request that you create a support ticket through our customer support platform. This will allow us to log in to your website and provide the best possible assistance.
Regards
Have you not read my comment at all? The problem is on your website! The links I provided are to your website – to the Ultra Theme. Please reread the message. Have a look at YOUR THEME.
And please note, the Yoast SEO plugin is not going to fix the errors you have created on your real-estate.php page. Is a theme developer responding to these comments? It does not seem like it.
Hi,
I am pleased to inform you that our development team has been notified and they will be working to resolve the issue in the next release of RealHomes.
If you have any other questions or concerns, please don’t hesitate to ask.
Regards
IMPORTANT; When is the next release of RealHomes scheduled?
When is the next release of RealHomes scheduled?
Hello,
Our development team has added a fix for this concern in the upcoming update. To resolve the problem, please follow these steps:
1. Download the ZIP package from this link: https://1drv.ms/u/s!AhAZVsxwAxFSqfJu-6z4Kur7KleDSg?e=mKtnCA
2. Extract the contents of the ZIP package, and you will find two files: grid.php and list.php.
3. Replace the existing files at wp-content/themes/realhomes/assets/ultra/partials/properties/archive with the new files from the ZIP package.
This should resolve the issue. If you need further assistance, please don’t hesitate to contact our support team.
Regards
This does not work at all. I don’t have time to do your testing for you. Please test and sort this out before you release patches. This theme has way too many bugs. I cannot recommend others to buy this theme.
Hello,
We are close to releasing an update that will resolve the issue you are experiencing. We kindly request that you hold on a bit longer and wait for the update to be released. If you prefer, you can also manually apply the necessary files as per our instructions.
In case you need further assistance, please don’t hesitate to reach out to our support team. We will be happy to help resolve the issue for you.
Thank you for your patience and cooperation.
Regards,
Hello, I am trying to add on my modern theme on the footer, if someone wants to stay updated with my website and new properties that i keep adding, they can input their email. I am trying to find where that option is on my dashboard but i am not having any luck.
objektarealestate.com
Hello,
Thanks for taking the time to contact us with your concern.
You can set up the Newsletter Widget to keep your customers updated with the latest properties added to your system.
Kindly consult the documentation to learn how you can add it.
Setup Newsletter Widget: https://realhomes.io/documentation/newsletter-widget/
For any further assistance or question, please create a support ticket using the link below, and our support team will be happy to assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Thanks & Regards
Hello, first congratulations for the new update, I really liked the ultra theme. I have a question. - You can modify a large part of the customization theme, but when you install Vacation Rentals you can’t do it, is it possible or do you have to enter the editor?
https://freeimage.host/i/0000000001.H1uHhivHi,
Thank you for reaching out to us with your inquiry.
We are pleased to inform you that the Vacation Rental feature will soon be available in the Ultra Design. Our team is currently working on incorporating this feature into Ultra, which will be released in the next update.
We appreciate your patience and understanding.
Regards
Hello, is it possible to use this theme for short stay property bookings? This would need a date selector (calendar) on the single property page.
Hello,
Thank you for reaching out to us. We appreciate your interest in our RealHomes.
Regarding your concern, the Vacation Rentals feature within RealHomes allows you to manage property bookings with an intuitive availability calendar and a straightforward booking form. This will help you streamline the rental process and provide a seamless experience for your guests.
If you need any further assistance, please don’t hesitate to ask. We’re here to answer any additional concerns or questions.
Regards
Hi, I enabled the Vacation rental plugin and created a property, but I can’t find the calendar on the single property page. Is there a way to show or hide the calendar?
Also, When i open the property page, i can’t find an action button like “book” or “pay”. It just shows the property, price, details, and no way to book.
Can I use the Ultra theme for Vacation Rentals?
Hi,
The Vacation Rental feature for Ultra is in the development process and will be available for you in the upcoming version of RealHomes.
Regards
Hello, Since the last update, I have this line of code that appears on my pages: /www/wp-includes/class-wp.php on line 234 /www/wp-includes/class-wp.php on line 235
I notice that this error disappears when I change the structure of my permalinks to “Plain”. But I need to keep my permalinks settings on “post name” (which causes the problem obviously)
Thanks a lot in advance
Hi,
We have to debug this concern thoroughly.
So, for a detailed resolution, please submit a ticket through our support portal at https://support.inspirythemes.com/ and our support team will be happy to assist you.
Thanks & Regards
Hello, since I updated Themes v4.0.1 i had an php error message “unknown modifier ‘0’ in /homepages/1/d939616199/htdocs/.../wp-includes/class-wp.php on line 234” How can i fix it. Thank you in advance.
Hi,
Thank you for reaching out to us with this concern.
The error you encountered is related to the WordPress core files. To resolve it, I recommend the following:
1. Upgrading PHP to version 8.0
2. Updating all plugins to the latest version
3. Increasing website memory allocation by following this guide: https://support.inspirythemes.com/knowledgebase/how-to-increase-wp-memory-limit/
Please submit a support ticket for additional help or inquiries, and our support team will assist you promptly.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Regards
Hi, I followed your recommendations and still doesn’t work, my website was working well until your last update and now i need to pay a premium support to fix the problem ???
we have purchased this theme (a colleague of mine has) and our designer is now struggling trying to find out how to publish the thumbnail (the main picture) associated to a new property. Can´t find anywhere where this is. I appreciate your help on this
Hi,
Thanks for reaching out to us.
You can assign or change the Featured Image of any property by editing the relevant property.
Kindly check out the Featured Image section in the documentation: https://realhomes.io/documentation/add-property/#add-featured-image
For any further assistance or question, please create a support ticket using the link below and our support team will be happy to assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Thanks & Regards
Thank you for your response, however we do not see the featured image section across the theme. I have gone to the property editing place and there is not such a section (or at least cannot find it)
Hello,
The Featured Image option is located in the right sidebar of the screen. Kindly get in touch through our support platform, and we will be happy to look into this concern.
Regards
Hello, I update Themes v4.0.1 can’t add property and update property how to fix Thank you in advance.
Hello,
Thanks for getting in touch with your concern.
Please email us at support@inspirythemes.com, we’ll thoroughly investigate and resolve your concerns.
Regards
Hi. Pre – sales question. Can this theme be used in a multi country setting? Like users from all over the world can post their settings then location (country) can be chosen in the front end and #) listings from their location will show (and language)
Also, can an app be built / integrated with the listings in the website?
Hi,
We appreciate you taking the time to contact us about your concern.
RealHomes serves global users, allowing them to post listings on the site for approval or rejection based on your criteria.
We haven’t yet considered creating an app using RealHomes, but it’s a possibility for the future.
Regards
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