164 comments found.
Thank you for the theme update
Support
Edge Portfolio part of
Qode Interactive
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Hi, are there any new updates or improvements planned soon? Just checking if the theme is still actively maintained. Thanks!
Hello,
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme is compatible with the latest version of WordPress and with PHP 8.0.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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Thanks a lot.
Support
Edge Portfolio part of
Qode Interactive
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I can’t add a portfolio item anymore without getting a critical error. As soon as I deactivate Slider Revolution it is fine. The theme hasn’t been updated for a few years now. Can we please get a new version of Slider Revolution asap?
Hello,
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
In case you need immediate update of any bundled plugin, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with the latest version.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I really like your theme and curious is it still possible to ask for newer version after purchase? Thanks
Hello,
Thank you taking interest!
By purchasing the Regular License you will be able to use our theme for an unlimited period of time, you’ll be able to update your theme every time we release a new theme version, and you’ll also have the option to get all the latest versions of the plugins that come bundled with our theme.
If you have any additional question, feel free to write us.
Support
Edge Portfolio part of
Qode Interactive
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After installing the demo the slider covers the 3 blocks. I see this is a known issue but doesn’t look like it has been fixed, can you tell me how to resolve this please?
Hi,
This is due to some changes in WPBakery and the way z-index is set. Please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Any further updates? we are facing some issues related to WPBakery Page Builder 6.8.0
@Edge-Themes
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
If you wish to install the newest version manually, please submit a ticket at our Help Center or contact us through this email, include your purchase code and we will send you the latest version.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I’ve purchased the theme and imported the demo website. I’ve encountered some reccuring problems as the other commentor where the 3 boxes are below the slider revolution and I expected it to be exactly like the demo shown in the website. I’ve also submitted a ticket via Qode help center 18 hours ago and still awaiting answer. Any feedback on the process will be very much appriciated, thank you.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Does this theme support Elementor? I love the design but if it doesn’t work with Elementor it’s not a got fit for us? Really hope this can be built using Elementor like most of your other themes.
Hi there,
Unfortunately, the Pxlz is not compatible with Elementor. This theme is built with WPBakery page builder so in order to customize the content you will have to use this page builder.
You can take a look at our theme built with Elementor here.
Support
Edge Portfolio part of
Qode Interactive
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Is it possible to enable to Front End editor for visual Composer (WPBakery)?
Hi there,
Thanks for writing in! Yes it is and you can read more about it here.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, pre-sale questions: 1. How often is the website updated? 2. Does the theme support Slider Revolution 6 if I wanted to implement one of their slider templates into any of your theme headers? 3. How fast is support and what timezone are you available to respond to any questions? 4. Are the websites mobile-responsive? If there was like a text or image alignment issues for example, would you provide support for that?
Hi there,
Thanks for taking an interest!
1. Our team is working hard on updating all our themes at the moment and Pxlz theme will for sure be updated, we do not have any ETA at the moment however we can say that it will be soon. We also do tend to update all our themes for the latest compatibility releases always.
2. Our theme comes with Revolution Slider bundled within the theme, bundled plugins do get updated when the theme is, and if a new version is out you can always acquire the latest version from our support team.
You can read more about it here.
Also important note is that RevSlider templates are not available within the bundled version, rather you will get our already built templates(sliders) that we use on our theme demo, as well as the ability to create new ones.
3. Our support teams response time is within 24h and our working hours are 9-5 (CET; UTC+01:00)
4. All our themes are fully responsive and you can always check any of our theme demos on a smaller device to see its performance.
We hope this helped and do let us know if you have any additional questions anytime.
Support
Edge Portfolio part of
Qode Interactive
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I bought the theme and just after the upload and making it active it causes a fatal error on the website. No other actions were taken – just a standard upload and making it active.
“There has been a critical error on this website.” The theme needs to be deleted by FTP connection to access the page/wordpress crm again.
Please solve asap or reimburse.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Does this theme work on the latest version of wordpress 5.81? Is it updated to date for the latest updates of wordpress, woocomerce, plugins, etc.?
Hi there,
Thanks for taking an interest! We haven’t tested our theme with WP 5.8 yet. You can try using this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update.
Also you can always upon purchase ask our support team to provide you with the latest bundled plugins, until they are added to the theme update.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Information on the theme page states that the last update was on 2nd September 2021. Was there actually an update, as the files and version number appear to be unchanged since October 2020? The Envato Market plugin does not recognise an update either.
Hi there,
Thank you for reaching us!
Sometimes other changes unrelated to theme files are made on ThemeForest, and the latest update was for adding GPL license. When the theme is updated you will be notified via email and the changes will be listed in the change log.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
I purchased your theme after I had reviewed it many times. I had liked the theme and realized that it includes ready-made customized pages for every kind of business (creative agency, freelancer page, fashion store, etc) plus all other pages like (about us, FAQ, contact us, etc.) as shown in the profile.
However, I have been shocked that it is not like what I imagined. It seems that I need to the whole theme elements by myself while I am not an expert in WordPress.
So in this case, you need to provide full guidelines on how to create any kind of shown pages in your profile or I get all pages that are already customized as shown in your profile. Otherwise, I could hire a professional developer to create a theme that meets my expectations and needs with less cost your theme cost.
So please, advise because I strongly like your theme and would like to apply it on my website the shown photos on your profile. At this stage, I have not got any benefit for what I purchased and I have been lost as I found something opposite to what I see on your profile.
Hi there,
Thank you for reaching us!
Once you import the demo content you will get access to all the pages and its content which you can customize to your needs.
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
And if you still need assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi there. Does PXLZ support video/animation elements? We want create a new website with videos and animations, some in background.
Hi there,
You can use the Revolution Slider plugin to display videos, you can display videos as background of the row element in WPBakery, or you can use one of these elements: http://prntscr.com/15s45rz
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Is this theme compatible with PHP 8, and if not, will it be in future?
Hi there,
Pxlz hasn’t been tested yet with PHP 8, and we can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I bought this template and when I want to import the demo, it is stuck at 60% I have tried it several times, I want a solution now or I get my money back.
Hello there,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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How to make the 3 boxes on front of the slideshow
the current position is behind the slideshow
Hello there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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we opened a ticket 2 days ago and till now no respone!
Hi there,
We do see that your request was responded to so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hi, When I create new page or add I can’t see wpbakery plugin, but when I edit already exist page I see two modes Classic and wpbakery. How to fix it?
Thanks
Hello there,
Thank you for reaching us!
Please navigate to WPBakery Page Builder -> General Settings and check the ‘Disable Gutenberg Editor’ option ( please see screenshot ). You can also click on the ‘Role Manager’ tab and for ‘Backend editor’ option choose ‘Enabled and default’ and check the ‘Disable Classic Editor’ ( see screenshot ).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Your support quality is not exactly a hot-shot. I opened a ticket two days ago and then sent a reminder yesterday, still got no response till the moment! I’m giving it one more day to rate the theme and write my review.
Hi there,
Please provide your request ID here so we can check the status. Also, please try not to reply to your own messages before our agents get to answer. It will push your request down the queue and it will take longer to get to our agents.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Yes the support team has contacted me and resolved the issue.
Thanks a lot.
Salah
Hi again,
We’re glad to here that.
If there’s anything else, feel free to write in!
Support
Edge Portfolio part of
Qode Interactive
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