665 comments found.
Hi, has this Theme been tested with AffiliateWP? It doesn’t load the content of several pages of the affiliate portal until I deactivate the riode theme and activate any other wordpress default theme. It only fails when Theme Riode is active.
This is the plugin: https://affiliatewp.com/addons/affiliate-portal/
It is very famous and helps to grow an ecommerce, it should be 100% compatible. any solution?
I did a lot of tests, I deactivated all plugins and the error stopped only when I deactivate theme riode.
Thanks!
Apparently it is a Js error caused by the riode theme: https://i.imgur.com/8uqWWMc.jpeg
Hello, @abreocorp,
We apologize for any inconvenience caused. AffiliateWP is a third-party plugin and it appears that there is an incompatibility issue with our theme. We cannot guarantee full compatibility with all existing third-party plugins. In some cases, additional customization may be required to make the theme and plugin work together. Unfortunately, it is not possible for us to make the theme compatible with all existing plugins and additional customization is outside the scope of our basic support.
Thanks for your understanding.
Regards don-themes.
Hello, there is some kind of bug in https://d-themes.com/wordpress/riode/demo-26/ in mobile view: When you open the sidebar menu and scroll down the sidebar disappears and the content is not sliding left again so it leaves an empty white space
Hello, @tunik,
Thanks for your contact, we really appreciate your time and debugging, and we have tested it as well, and you are right, there seems to be the issue with that demo on mobile version and we will fix it soon on our demo site, please be patience and stay tuned with us.
Thanks for your understanding.
Regards don-themes.
Can you please share the solution so that we can fix our site as well?
One question, why when I install the demo the contact pages, who we are, COMING SOON Faqs and other pages are not installed? Literally only the home page and products are imported
Hello, @andresenc,
Sorry for the inconvenience but can you please contact us via our Support System with your Site’s WP-ADMIN Login details so that we can explicitly import the Contact Us page on your Site. Here is the Support System URL: https://d-themes.com/support
Thanks for your patience, understanding and cooperation.
Regards don-themes.
Hello, please my theme keeps breaking after importing demo 11. The only thing that shows is the header
Hello, @cutenes,
Could you please turn ON the debug mode of your site and share your site WP Admin URL and Credentials and also the Cpanel URL and Login details as well via our support system so that we will check it for you on your site and help you out?
Regards don-themes.
I have submitted all this and still no viable solution
Hello, @cutenes,
We have already replied to your support ticket, so please check back to your support ticket reply now and then reply to it accordingly.
Regards don-themes.
I have replied since yesterday and still no solution.
Hello, @cutenes,
We have already replied to your support ticket, so please check back to your support ticket reply now and then reply to it accordingly.
Regards don-themes.
Hello, please. I noticed the cart does not update when I add to cart from the single product page unless I refresh the page twice. How can I fix this.
Hello, @cutenes,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customziation as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system by generating the new support ticket.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards don-themes.
Hi! Questions before purchase
1. Does this theme contain an Elementor pro?
2. Can I add colors as swatches to the product filter? Like this https://prnt.sc/jmUBNQwkGzE0 https://prnt.sc/NOJ4mH2L016Q
3. All demo data contain elementor version?
Hello, @degorych,
First of all, thanks for showing your interest in our theme 
1. No the theme contains a free/basic version of the Elementor plugin.
2. Yes you can achieve it using our theme as well, please check it on my test site here: https://blackpearlspro.com/riode_support/shop-2/
3. We have WP Bakery and Elementor versions of the demos as well, you can choose and import any one as per your requirements.
Regards don-themes.
How can I delete default newsletter popup from site? I tried everything you write.
- delete popup from builder - create new one with no condition
There is no way to turn off default popup https://sestrice.kucerka.sk/
Hello, @peterkucerka,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards don-themes.
sadly, I gave up on your theme because there is no clear way to disable the popup newsletters.
Hello, @osmev,
We have very clear instructions: To hide the Newsletter Popup for the time being on your Site using your Page Builder. You need to edit your Popup with the Page Builder you are using on your Site > there you’ll see a diamond-shaped icon called Riode Settings, click on that > under that open the Display Condition > under the Display Condition, you can remove the Condition defined and the Popup will be hidden from your Site.
See these images for reference: https://postimg.cc/rKNv22Qm https://postimg.cc/ppVpHRRc
Regards don-themes.
Please check my ticket #19946. Lookingforward to your response.
Hello, @tim198515,
Sorry for a bit of delay in the response due to the technical difficulties !
Your mentioned Ticket has been responded by the Support Team, please check and respond accordingly there.
Thanks for your patience, cooperation and understanding in this regard !
Regards don-themes.
Hello, We encounterr a fatal issue. The mini cart in the mainmenu no content.
Ever since the latest update of Riode and Elementor Pro Version 3.12.1, I have noticed that the mini cart located on the top right corner of the website is not functioning properly. It does not update when I add or remove items from my cart.
Hello, @fordiy,
Sorry to hear about the inconvenience caused.
Can you please once contact us via our Support System with your Site’s WP-ADMIN Login details so that our Support Team can check and assist you accordingly.
Here is the Support System URL: https://d-themes.com/support
Regards don-themes.
We have submitted the request: #19838. Please check. Thanks.
Hello, @fordiy,
Sorry to say but actually, in your Ticket that you had created, you choose the wrong Theme in the Form field while generating the ticket. You are using Riode | Multi-Purpose WooCommerce Theme but you had selected the Riode HTML Template. So it was not assigned to the respective Theme Support Agent, we are sorry and apologize for this inconvenience. Please always take care and fill all the files while generating Support Ticket correctly.
So, right now we have confirmed the Support Team has responded to your mentioned concern on the concerned Ticket created. Please check that and respond accordingly there and continue the further conversation there.
Thanks for your cooperation & understanding in this regard !
Regards don-themes.
Hello, I just bought your theme and installed it but cannot activate it with the purchase code.
Message: Purchase Code is not valid!!! It begins well…
Please tell me how to activate my theme. Thx.
Hello, @smialon,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out?
Regards don-themes.
cURL error 28: Failed to connect to wordpressnull.org port 80 after 5201 ms: Connection timed out
I’m facing an issue when I import demo
Hello, @webtos,
Have you purchased the Riode WordPress theme? If yes, then please contact us through your theme purchase account to get free support for the Riode WordPress theme.
Regards don-themes.
I purchase this theme from here
Hello, @webtos,
Unfortunately, it’s not us, it’s fake, we will notify this to Envato and Envato will take legal action against that site asap.
We only sell our product on Envato(ThemeForest), If you want our support, you have to purchase our theme from here: https://themeforest.net/item/riode-multipurpose-woocommerce-theme/30616619
Regards don-themes.
How easy would it be to migrate from Porto theme to this with woocommerce? Using WPBakery
Hello, @teamawesomehq,
Thanks for showing interest in the Theme
Generally, if you want to use another Theme on your Site you simply deactivate the earlier one and install the new Theme on your Site under the Dashboard > Appearance > Themes.
But if you have some major content on your Site of the previous Themes and their plugins then it is best to install the Theme on a fresh new WordPress installation and then try using the new Theme to avoid any conflict or issues that can arise between the usage of previous and current Themes.
Hope we have cleared your doubts !
Regards don-themes.
Hi, my support period has ended, but my hosting provider updated php to 8.1, since that change I have the following error only when loco translate is activated.
UNCAUGHT VALUEERROR: UNKNOWN FORMAT SPECIFIER “P” IN /website-path/WP-CONTENT/PLUGINS/RIODE-CORE/ELEMENTOR/ELEMENTS/RIODE-COLUMN.PHP:144 STACK TRACE: #0 /website-path/WP-CONTENT/PLUGINS/RIODE-CORE/ELEMENTOR/ELEMENTS/RIODE-COLUMN. PHP : SPRINTF(‘%1$S%2$SNOTE:%3…’, ‘
Can support ticket help me to get this problem solved? My custom translation work has gone at this moment.
Hello, @ramjam,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards don-themes.
Hi, i have created a ticked 4 days ago, there is no reply from your support team.
Hello, @shailen_lakhani,
We apologize for the delay and inconvenience caused in this regard.
Actually, while creating the Ticket on the Support System you had selected the wrong Theme under the TICKET FORM. You selected RIODE VUE instead of RIODE | MULTI-PURPOSE WOOCOMMERCE THEME which is why it didn’t reached to respective Support Agent of the Theme. We apologize again for the inconvenience but this mistake wasn’t from our end. Hope you can understand !
Our Support Team agent has now checked your Ticket and responded to them accordingly on the Support System. Please check that and respond accordingly.
We appreciate your patience and cooperation in this regard !
Regards don-themes.
Sometimes I get a “ReferenceError: $ is not defined” error when entering the page, can you tell me why?
Hello, @hazbola2021,
Sorry to hear about the inconvenience caused.
Can you please once contact us via our Support System with your Site’s WP-ADMIN Login details so that our Support Team can check and assist you accordingly.
Here is the Support System URL: https://d-themes.com/support
Regards don-themes.
Hi, friend! I am interested in 2 questions.
1) why does the user have to double-click the “add to cart” button on categories in the mobile version? How to make the user press the button 1 time and the product is added to the cart?
2) how to display pop-up mini baskets on the mobile version of the site, the same as on the PC
Hello, @alenkarolik,
Sorry for the inconvenience caused.
We have seen that you have already created a Ticket #16507 in this regard on the Support System to which the Support Team has already replied.
Kindly, please check the Support Team response there on the Ticket and respond to it accordingly.
Thanks for your understanding & cooperation in this regard.
Regards don-themes.
Hello, @bidhi,
To make the Social Icons center under the Footer, please try using the following Custom CSS on your Site:
.wpb_custom_7e8ef5141e1b46a96e07bbad4ac2a414.social-icons {
justify-content: center !important;
}
Regarding making the Header Top Menu center, the thing is the div containers of the Header Top are having flex defined on them which usually is used to have a responsive view of the elements.
So, to forcefully make the Menu in that as center would require the adjustment of its width. So, you can try out the following Custom CSS on your Site in this regard. Hope this works out for you:
.flex-none.w-auto.wpb_column.vc_column_container.vc_col-sm-6 {
width: 60% !important;
}
But to keep in the mind the responsive factor, if the CSS doesn’t work out for you then we would suggest you to not proceed further with that and remain the elements as they are at their place.
Regards don-themes.
Pre_purchase Question: Can i use this theme for aliexpress dropshping?
Hello, @primeklickdev,
Thanks for showing interest in the Theme
Sorry to say that but we have not officially tested any plugin(s) with the Theme yet in this regard, nor there are any third party plugins related to this are included in the compatible list confirmed from our end on the item page.
So, if you want you can try using the Dropshipping plugin with the Theme if some issue occurs then, you can consult the Plugin Support in this regard because we don’t provide Support for the third party plugins issues, as it isn’t included in the Item Support Policy.
Hope you can understand.
Regards don-themes.
Hi. Is it possible to automatically fill in the value for “Swatch Label” and insert the same value as “Name” or is it possible to reach field in the API?
Hello, @corex76,
Sorry to say but there isn’t functionality available right now. If you directly try to fill the Swatch Label first still you need to write the Name manually to complete the process of adding term for an Attribute. This is how by default it works under the Theme and right now there is no option in Theme Settings available to change that. It requires Customization and this is beyond our limitations and support policy scope.
Hope you can understand our limitations.
Regards don-themes.
why i am not able to access the support page with my credentials? – kindly fix the issue at the earliest
Hello, @jishakaftan,
Could you please share the theme purchase code PDF file with me via my email: donaldaizaz@gmail.com so that I will check/verify and create the support account for you?
Regards don-themes.
Can you please solve this issue and another breadcrumb issue at the earliest…... do we have to wait for a day for every reply that we make?
Hello, @jishakaftan,
Have you sent the requested email to my email?
Regards don-themes.
