6332 comments found.
I cannot get the social icons or the sharing icons to show up in the themes. The links appear to be in place and the brand colours show but the icons are always missing. How to display social and sharing buttons which display the correct icons?
Please ignore I fixed the issue precisely 2 minutes after posting!
OK, now my site has completely stopped working on mobile! On my desktop my site looks the same but on mobile the site http://bigdealpromotions.co.uk/ is a complete mess. I did delete some plugins but non essential ones. I also deleted some of the page templates but these were for use with other demo sites. In any case if I deleted something necessary it would affect the desktop version too right?
Further to that, the backend editor is unusable. Whenever I add an H2 or H3 tag the script becomes about 20 feet tall and I have to scroll for at least 30 minutes before I can get to the next section!!!! This happens in both the blog and cases pages in the template i use. It is really disturbing and if I change to the live editor then that inserts tags that I don’t want that messes up the way the page is viewed.
This is really quite distressing and it has totally ruined my perception of your product I have to say.
I have not added any plugin that was not already there. All was fine with the previous theme.
Hello,
This is a complicated question, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Footnotes in LIVE BUILDER
Hi, we have seen that the LIVE BUILDER text editor does not allow the inclusion of third-party shortcodes to add footnotes or tooltips to the text (this is possible in the WP Bakery text editor).
We want to ask you if there is any possibility to put footnotes in the text inside the amazing LIVE BUILDER.
Thank you very much in advance. 
I am not asking you to implement any function: the question is simply if you know any method to add footnotes inside the text editor of Live Builder, thanks!!
Hello,
This is a complicated question, please create a ticket on the Support Portal and provide a relevant URL so our support team could help you out. Thanks in advance!
Hi,
I bought an impreza license and installed on mywebsite.com and I want to install it on other wordpress sites on myswebsite.com/blog and /help Should I buy another license?
Hello,
Each Impreza license allows activating one site as production and one site for testing purposes (with the coming soon mode always on).
If you want to use Impreza on several production sites (several WordPress installations), this implies purchasing one license per additional site.
By default, the Impreza theme supports international accessibility guidelines https://www.w3.org/WAI/standards-guidelines/wcag/
Also, we always fix any found accessibility issues inside the theme code.
We just wanted to say a big thank you to you guys for the new update in v8.14 with the new ‘Section Templates’ – a fantastic idea – an already amazing theme is now even better – this will make our designing job a whole lot easier and faster. Superb work.
Glad to hear that, thanks for your feedback!
We’ll appreciate it if you leave a starred review near the “Rate this item” label.
Done.
Am currently using the creative agency demo, but i notice i cant view or see sidebar on my blog post, please how do i enable sidebar bar on the blog page or single post page?
Hello,
You can add a sidebar by editing the relevant Page Template that is assigned to your Posts.
Inside the Row element, you can create two columns and leave one for the Post Content element and the other – for your sidebar content. If you want to use default WordPress widgets for the sidebar, you can add the “Widgetised Sidebar” element.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
why the thumbnail not in slide. in this mode when the products have more then 10 photos the page is not good https://gandebia.com/prodotto/accappatoio-in-cotone-gim/
Hello,
Thanks for your feedback! Please create a feature request on the Support Portal, we’ll consider adding this feature in one of the next updates.
ok but for now, it’s possible disable your gallery and use for example this https://it.wordpress.org/plugins/woo-product-gallery-slider/ i try but your theme subscribe the plugin
Impreza uses a default WooCommerce slider, so this plugin should work if you’ll switch the Page Template for the product page to “Default WooCommerce template” at Theme Options > Shop > Products > Page Template.
if i use default woocommerce template i cant use wp-bakery for product page and change the layout
if i use default woocommerce template, i can’t use wp-bakery and product page layout
Hello,
Unfortunately, the plugin you mentioned is not supported by the custom product page layout.
Hi, after upgrading to version 8.14, when I preview a page that contains a grid module, appears blank with the following code error:
Warning: Illegal offset type in isset or empty in /home/customer/www/websitename/public_html/wp-content/plugins/us-core/functions/grid.php on line 1133
Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/websitename/public_html/wp-content/plugins/us-core/functions/grid.php:1133) in /home/customer/www/websitename/public_html/wp-includes/pluggable.php on line 1416
Thanks for your work
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
With the recent 8.14.1 update the problem has been fixed.
Thanks for your efficiency!
After last update – FATAL ERROR 
– Fatal error: Uncaught Error: Call to undefined function us_api() in…..
ver. 8.14
I was able to restore the site to work by replacing the theme with ver. 8.13
update to ver 8.14 was from Wordpress…
Hello,
Most likely, this issue is due to the database records for the UpSolution Core plugin. As a quick fix, you can remove the plugin manually via FTP and re-install its latest version via Impreza > Addons.
If you’ll need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Before updating the theme, all plugins were updated to the latest version. thank you, if there are problems I will contact support portal
Is it possible to set slider revolution on page headers?
Hello,
This is a complicated question, please create a ticket on the Support Portal and our support team will guide you. Thanks in advance!
Hello.
I can’t seem to update the latest version of Ultimate Addons for WPBakery Page Builder and WPBakery Page Builder through the Word Press console.
It says I don’t have a valid license but I bought the IMPREZA theme license which included these plugins.
Can you give me a solution?
Hello,
Please check if your theme is activated at Impreza > About.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Hi, I know it’s sunday and probably you don’t work, but I really need to activate your theme. I wrote to you yesterday, cause I’ve bought (always yesterday) 3 licenses. As I can see, many other people have the same problem. I need to make a prototype for tomorrow for a client, but actually I can’t. Hope you fix everything asap. Thanks
TO EVERYONE WHO WROTE ABOUT THE PROBLEM WITH ACTIVATING LICENSE… NOW IT WORKS
Hello,
It seems that there was a temporary issue with the Envato API. It should be working correctly now.
Whats wrong with that system. I Can’t use anything because of your login issue.
Hello,
It seems that there was a temporary issue with the Envato API. Please give it another try – it should be working correctly now.
Hello….
I saw that the last update of Impreza was 26 January 2023..
Why don’t you update the plugins also? ... for example:
Ultimate Addons for WPBakery Page Builder
Version 3.19.14 – 10 Jan 2023
Improvement: Updated jQuery deprecated functions. Fix: Compatibility with PHP 8.1
Version 3.19.13 – 28 Nov 2022
Improvement: Fonts related warning in google page speed insights due to custom fonts. Fix: Customizer layout breaks due to conflict with astra pro plugin.
Also…..... WPBakery Page Builder 6.9
WPBakery Page Builder – current version 6.10.0 available for download! Last Update.. 14 October 2022
Hello,
I just checked the full archive version from Themeforest > Downloads. It contains the Ultimate Addons 3.19.14 and WP Bakery 6.10.0. We upload new versions of the bundled plugins as soon as they become available if there are no conflicts with the theme’s features. Please check the Downloads section on Themeforest again.
I Can’t use anything because of your login issue. Please fix it ASAP. Thanks.
Hello,
It seems that there was a temporary issue with the Envato API. Please give it another try – it should be working correctly now.
This theme become useless since the license activation is not work anymore. Even the reset password on support website is not working.
I will not buy any support service to let them fix their broken system.
For anyone who are going to purchase this theme and use it now, just let the theme creator fix their website first. You cannot use this theme now.
Hello,
Unfortunately, there was a problem with the Envato API. The activation process should work correctly now, please check again.
Just in case, theme activation doesn’t limit building your site pages, because you can manually install and update the WPBakery plugin after downloading the relevant archive from the ThemeForest
Hello and good Day
I can’t login into the help website from you. Also update the plugins coming from add-ons, isn’t able.
If you could check. I see other users also mentioned it.
Regards,
Simon
Hello,
It seems that there was a temporary issue with the Envato API. Please give it another try – it should be working correctly now.
I think the API connection is not working between your licensing system and Envato. I can’t activate my Impreza license because it won’t connect to Envato via API.
Hello,
It seems that there was an issue with the API indeed, but it should be working correctly now. Please give it another try.
Hi, login in support portal via Envato not possible, reseting PW not possible for support portal (error page: View_Exception [ 0 ]: The requested view errors/general could not be found ~ APPPATH/kohana/classes/Kohana/View.php [ 265 ]) Thanks for reply…
Hello,
It seems that there was a temporary issue with the Envato API. Please give it another try – it should be working correctly now.
Hello, I bought your theme about 1 month ago. I installed but while changing the demo the theme view is broken, I deleted the database and tried to re-import it but this time it asks for license activation! I cannot activate the license. I can’t access your support portal please I need urgent help.
Hello,
Please give it another try. There seems to be a temporary Envato API issue.
