Hi,

For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/

Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.

There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).

For more info, please see the FAQs here: https://bit.ly/31L0Ebb

Thank you. – Abbas

Hello @alulamanage

Here is a very detailed article that explains what each kind of license does in this case, you can read more about it here => https://theme-fusion.com/documentation/avada/support/avada-license-information/

Thanks

-Ammar

Hi,

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Hi there

You have active support. If you need some assistance, please submit a support ticket using the link below. Our support team will gladly assist you.


Click Here To Get Avada Support


Thank you, MB

I have opened a support ticket but I am not getting any reply

Hello @AnwarBhai

Our response time on weekend could be upto 48 hours so please wait for our response, it will be responded soon.

Thanks

-Ammar

Hello @Rana_biswas

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here to Get Avada Support

Thanks

-Ammar

Hi,

By default we don’t have an option to close the off canvas on contact/subscription form submission like that I’m afraid.

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Hello @opjeklompen

Definitely possible, what you see there is actually our basic portfolio post type and you can change the slug from Avada > Global Options > Portfolio Tab, if you need further assistance with that, please open a support ticket and our team will follow up

Click Here to Get Avada Support

Thanks

-Ammar

Ah that is great – thank you

We’re glad to assist.

Hello @Shurland

I am not sure where you need that implemented but you can definitely have a featured image carousel in Avada, we will need more details to provide a more suitable answer so please open a support ticket and lay your request there, our team of support members will get back to you

Click Here to Get Avada Support

Thanks

-Ammar

Hi,

You can use our new Mega Menu Builder for that like guided here:

https://theme-fusion.com/documentation/avada/library/how-to-use-the-mega-menu-builder/

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still need help, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Hi,

When you import a prebuilt site in full, it will overwrite your existing Avada Options / colors / styles / layouts etc so we’d recommend trying the 2nd prebuilt import on a staging / dev clone of your main site. That way you can play with the import in a safer environment without affecting anything.

You basic content for the posts/pages etc will not be impact by a prebuilt import though.

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Hi,

Avada offers full integration with the popular WooCommerce plugin that allows you to sell your services/products but we do not have any investment specific module like that. You can check if WooCommerce has such a 3rd party Addon for this that you can use with WooCommerce plugin.

Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 prebuilt sites so you can import any of those and build from there.

- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada prebuilt sites -> https://avada.theme-fusion.com/prebuilt-websites/ - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/

Thank you. – Abbas

Hi

Neither of the issues can be replicated at our end. Temp video here

I would request you to perform some basic diagnostics
1) Disable all third party plugins except Avada builder and Avada core and check if the issue still persists
2) Please disable any child theme and switch to the parent theme to check if the issue is resolved
3) Ensure that you have no system values showing in red. You can check this by going to WordPress admin panel dashboard > Avada > System status. Please do ask your host to adjust any values that you see in red
4) I would request you to please clear the cache from Avada options by going to WordPress admin panel dashboard > Avada > Options > Performance and click on “Reset Avada caches”. Please clear all server and browser cache post this and re-check the front end of your site in an incognito window
5) Finally, please do ensure that you have all theme and bundled plugins updated to the latest version

Thank you, Shaminder

Hi,

We’ll respond to your email as soon as possible. We appreciate your patience over the weekend.

If you need to unregister/register a license, you can do so yourself like so:

For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/

Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.

There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).

For more info, please see the FAQs here: https://bit.ly/31L0Ebb

Thank you. – Abbas

Hello @SbancaSrl

There is no step update required in case of updating from 7.8.2 to 7.9.2 so this is definitely related to your site which needs our team to take a close look into this, we suggest you to please open a support ticket with our team further and we will get back to you.

Click Here to Get Avada Support

Thanks

-Ammar

Hello @elonjerry4

This is not a known issue with update so it could be related to your specific system and resources being used, this will require you to open a support ticket with us further so we can assist you accordingly.

Click Here to Get Avada Support

Thanks

-Ammar

Hello @Trunks09

We are adding more prebuilt websites time to time as per customer’s demand and requests, more will be added in future aswell

Thanks

-Ammar

Hello @Chrisjones92

Glad to hear that you have worked the issue out, for any further queries you can open a support ticket with our team.

Click Here to Get Avada Support

Thanks

-Ammar

Hello @metzmark

We have not officially tested the specific add on however I will check this further on my end, can you please open a support ticket with the author of plugin further regarding this.

Also, we have received your email and will be checking this on your site aswell, please wait for our response there.

Thanks

-Ammar

Hi

Thank you for your update. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

Hi there

You can log into your support account, navigate to the “Purchase Code” tab to manage the sub-domain and top-level domain registrations, and it does not require ac tive support.

If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/

Please make sure you have registered the purchase code within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode

Also, see our registration Q and A help file for more detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/

Thank you, MB