23140 comments found.
image scroll on hover product porto. https://postimg.cc/Y4Q2pSTY . i would like to see the image scroll down for the long size images.
Hello, @alohasmartphonedn,
Under the Style Options, For Position, you can set style as “Sticky”, this is the only possible option, please refer to this screenshot: https://postimg.cc/sB9dRbv0
Regards, P-THEMES.
i found it not working. can’t scroll the view from top to bottom.
Hello, @alohasmartphonedn,
Unfortunately, there is no other possible way, then that requires extra Customization.
Regards, P-THEMES.
Hi, I’m trying to use a licence key that I have removed from an old test site… but it’s saying ‘Licence already in use’ I have tried to goto your support website, but it’s down and not loading? Any ideas. Thanks.
Hello, @MrADeveci,
Could you please share the first eight digits of your purchase code so that I will check/verify and reset it for you.
Regards, P-THEMES.
095a3860
Hello, @MrADeveci,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Thank you
You’re Most Welcome!!
Where and how can I change the text on the pop-up that appears when the product is added to the cart. Unfortunately it doesn’t change when I change it from the Porto language file.
https://disk.yandex.com.tr/i/swpJMpXEpBHXtgHello, @Alfanumerik,
I have tested it at my end on my test site and it is working perfectly fine for me, we have to check it on your site, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I didn’t say you didn’t work anyway. The texts in the section I mentioned are English, I want to turn them into their own tongue, but it is not made from the PO file. In addition, when I press the user icon, Popup Lightbox opens it because I don’t want it to open it because “Register Now!” Button does not work either. Also here “Register Now!” I cannot translate it from the PO file to my own tongue. https://disk.yandex.com.tr/i/hwlu37ixjxw_Qg I can not apply the header I created in Porto Studio. https://disk.yandex.com.tr/i/xnvlıc8rlwwwma
I can’t enter the support center because I don’t remember my password, when I say I forgot my password, your support page can’t send me an e-mail.
Hello, @Alfanumerik,
Could you please share your theme purchase code PDF file and the email to my email aizazawan55@yahoo.com so that I will check/verify and create the new support account for you.
Regards, P-THEMES.
I sent you an e-mail.
Hello, @Alfanumerik,
We have already replied to your email, please check back to your email reply now and then reply to it accordingly.
Regards, P-THEMES.
Hi Porto Technical team,
We have a fully licensed porto theme running with woocommerce. How do we activate and use the design option called “Variations 2 – Quantity Field (New)”.
Please see below for example. https://www.portotheme.com/wordpress/porto/shop14/shop/kindly please provide some steps at your earliest.
Hello, @andyregular,
You can change the style of the Shop Archive page from Porto >> Theme Options >> WooCommerce >> Product Archive as per your requirements: https://postimg.cc/V5jkWp6d
Regards, P-THEMES.
hi how can I place a block that is build in templates builder only under the single product pages?
Hello, @dennygoosensen,
Yes you can, You can simply create the block under Porto >> Template Builder >> Blocks and then go to Porto >> Page Layout and lets suppose you need to set that block at banner position of the single product page, you have to click on the banner and choose that block, after that set the conditon from there as per your requirements, please refer to these screenshots: https://postimg.cc/K4NgpCzp & https://postimg.cc/q6MgdMRb & https://postimg.cc/QKtNy44v
You can set as many conditions as you want from there as per your requirements.
Regards, P-THEMES.
Hi Porto,
Please can you tell me: https://www.candleart.es/vela-limpieza-negra/I placed an image 1060×1060 (recommended by wordpress higher than 1000). (the black candle). The options image for Porto are 530 for the main image. (appearance – Porto child – woocommerce – product image)
The image in fact is stremelly pixelled (if you click in the corner right of the image ”+”) but I don’t know in the product layout is despixelled.
thanks, Candle Art Joaquín
Hello, @Joaquim_,
Please read and follow the instructions written in the official WooCommerce documentation here: https://woocommerce.com/document/fixing-blurry-product-images/#:~:text=If%2C%20for%20some%20reason%20your,be%20of%20a%20higher%20resolution. I am sure it will help you in fixing your issue, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, Is there any way to remove “entry-title” from pages completely? Thank you!
Hello, @ayesha616,
You can turn OFF the page title from Porto >> Theme Options >> Breadcrumbs, please refer to this screenshot: https://postimg.cc/CBgvF9bn
OR
You can edit the page and then turn the page title OFF from page view options, please refer to this screenshot: https://postimg.cc/gL0Hjpjj
OR
You can turn OFF the “Microdata Rich Snippets” under Theme Options >> Extra >> SEO.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
how to shorten the content or read more in the product description. https://postimg.cc/5YBywGp8 . Website:xe73.vn
Hello, @alohasmartphonedn,
Unfortunately, No there is no way to shorten the read more for the product description. There is no feature available in the theme right now. The description is handled by the WooCommerce plugin. Further, you can use any third-party plugin for this which suits your requirement at your own risk.
Regards, P-THEMES.
hello, how can I change the categories shown in related products? I would like there to be shown under each product products of the same category A thousand thanks
Hello, @ArtstudioMilan,
Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin but can be influenced by grouping similar products in the same category or by using the same tags.
Further, you can read more about it here: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-3
Regards, P-THEMES.
I installed the license on a website that I know wish to delete, and transfer the license to a new website. How do I revoke the license from the old site and transfer it to the new one?
Hello, @chullmir,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi, I’m having a problem with the bottom slider when using the porto theme. The image scrolls up and down. How can I send you a screenshot?
screenshot: https://imgyukle.com/i/QyBhZN
Hello, @pillowcenter,
The issue you are facing is because of the SSL certificate, please see this screenshot: https://postimg.cc/PvLkdVDS and please read and follow the instructions written in our theme documentation here; https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/ I am sure it will solve your issue.
Regards, P-THEMES.
I have not bought ssl certificate at the moment. Is this still valid?
Hi I have activated the certificate and cleared the cache. However, the problem still persists.
Hello, @pillowcenter,
Then we have to check it on your site, so could you please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I install shop1 theme. i see between the header and the page body there is a space. i want to delete it. can anyone help me with this.
Hello, @alohasmartphonedn,
Could you please share the screenshot of the issue and the live page URL on which you are facing this issue so that I will check and help you out accordingly.
Regards, P-THEMES.
can you contact me via gmail? I can’t post pictures at this comment.
Hello, @alohasmartphonedn,
You can upload the image on this site: https://postimages.org/ and then share the URL here… and also do not forget to share the live URL of the page as well having the issue.
Regards, P-THEMES.
Hello, @alohasmartphonedn,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.no-breadcrumbs .left-sidebar {
padding-top: 0 !important;
}
.no-breadcrumbs .main-content {
padding-top: 0 !important;
}
Regards, P-THEMES.
tks!!
You’re Most Welcome!!
Hi, how do i stretch the dropdown menu as full width? my menu is aligned to right side and drop down is on the center, is there a list of shortcodes that i can check out and use in the site?
Hello, @alsettagency,
You can set the width of the dropdown menu popup as per your requirements by editing the parent menu item, please refer to this screenshot: https://postimg.cc/wyWfc594
And you can check out elements here and copy the WP Bakery version shortcodes a well: https://www.portotheme.com/wordpress/porto/shortcodes/
Regards, P-THEMES.
Hi, I am having problems with the sticky header. The logo is not showing for both the desktop and mobile version while the settings are correct. Is there anything i can do to make them appear?
Nevermind, i forgot to add a default value for the width and the height
Hello, @Hichoow,
I have just checked your site now and the Logo on Desktop and Mobile version in sticky header are showing and working perfectly fine for me, here are the screenshots for the reference: https://postimg.cc/qhV0K7fm https://postimg.cc/QKSrvkFP it must be the cache issue at your end nothing else, please try to clear the cache and check back again.
Regards, P-THEMES.
How can I change complete woocommerce text like buttons and other text in the chinese language? Because when I change the WordPress language to Chinese the woocommerce text in your theme did not reflect the Chinese language.
If you give me any function list so I can do it manually and change all text into chinese is it possible?
Hello, @DominicSharland,
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto -functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)2. This is Loco's protected folder under "wp-content/languages/loco/" which is safe from automatic updates and provides priority over the above locations.https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#orderIf this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
Regards, P-THEMES.
Hi, I just purchased the license and install the theme on staging website. I have a problem when saving changes on Theme Option. An alert message is popup and said “There was a problem with your action. Please try again or reload the page.” after I click the Save Changes button on Theme Option. Please help
Hello, @thoongchunonn,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Nevermind, I just found that is server issue
Hello, @thoongchunonn,
Sound’s Good!! that you have managed to solve it, you are the best.
Could you please share the solution here as well, so it might help some other customers as well?
Regards, P-THEMES.
Hi!, I don’t want any base product categories or base product tags, so I typed ”.” in both fields. The URLs works ok and removed the base but now the system does not recognize the URL so it always shows a 404 error. Please help
Hi @marianogi
Thank you for contacting us. Hope you are well.
Please contact us via www.portotheme.com/support with your credentials. Best regards.
Hello. The “Archive post Grid” block does not work correctly on category pages. When using pagination or infinite loading, it does not show any more elements. How could I make that block work on category pages? Thank you so much
Hello @tooolssl
Thank you for contacting us. Please update the Porto theme(6.7.4) and porto-functionality(6.7.4) and apply patches(https://www.portotheme.com/wordpress/porto/documentation/porto-patcher).
Best regards.
Hello again, but the problem is that if I have other types of content created or another plugin, in the request that it sends to bring the new posts, it is sending wrong data and that means that it does not bring the data.
In the post_type request, it sends as a parameter the one of a plugin and not the one of the post itself post_type: ae_global_templates
action: porto_ajax_posts nonce: 58ffa759df current_link: /categorias_noticias/artesania/ page: 2 category: post_type: ae_global_templates extra: {shortcode.”}
Hello,
I’m sorry I couldn’t give you the right answer. Please contact us via www.portotheme.com/support with your credentials.
Best regards.
Hello, I changed the hosting company of my site. I used the backup I bought before when I moved to the new hosting company. But my site is not working properly. The image looks bad. If I want to remove and reinstall the theme from my site, will I have a license problem? Or how can I solve the problem? Thanks.
I am getting an error like this. I tried all the alternatives. I made the changes but this warning still stays here… Uploads folder must be writable. Please set write permission to your wp-content/uploads folder.”
"Uploads folder writableHello, @pillowcenter,
1. Yes you will have the license problem, and you have to unregister your license by going here: https://www.portotheme.com/support/reset-sites/ and then you will be able to reactivate the theme.
2. You have to allow writable permission to the uploads folder and for that you have to contact your hosting provider.
Regards, P-THEMES.
Hi,
Demo content was not uploaded properly. Need help.
Regards Shahid
Hello, @shahidkhan1746,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
