23188 comments found.
Hi, how do i stretch the dropdown menu as full width? my menu is aligned to right side and drop down is on the center, is there a list of shortcodes that i can check out and use in the site?
Hello, @alsettagency,
You can set the width of the dropdown menu popup as per your requirements by editing the parent menu item, please refer to this screenshot: https://postimg.cc/wyWfc594
And you can check out elements here and copy the WP Bakery version shortcodes a well: https://www.portotheme.com/wordpress/porto/shortcodes/
Regards, P-THEMES.
Hi, I am having problems with the sticky header. The logo is not showing for both the desktop and mobile version while the settings are correct. Is there anything i can do to make them appear?
Nevermind, i forgot to add a default value for the width and the height
Hello, @Hichoow,
I have just checked your site now and the Logo on Desktop and Mobile version in sticky header are showing and working perfectly fine for me, here are the screenshots for the reference: https://postimg.cc/qhV0K7fm https://postimg.cc/QKSrvkFP it must be the cache issue at your end nothing else, please try to clear the cache and check back again.
Regards, P-THEMES.
How can I change complete woocommerce text like buttons and other text in the chinese language? Because when I change the WordPress language to Chinese the woocommerce text in your theme did not reflect the Chinese language.
If you give me any function list so I can do it manually and change all text into chinese is it possible?
Hello, @DominicSharland,
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto -functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)2. This is Loco's protected folder under "wp-content/languages/loco/" which is safe from automatic updates and provides priority over the above locations.https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#orderIf this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
Regards, P-THEMES.
Hi, I just purchased the license and install the theme on staging website. I have a problem when saving changes on Theme Option. An alert message is popup and said “There was a problem with your action. Please try again or reload the page.” after I click the Save Changes button on Theme Option. Please help
Hello, @thoongchunonn,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Nevermind, I just found that is server issue
Hello, @thoongchunonn,
Sound’s Good!! that you have managed to solve it, you are the best.
Could you please share the solution here as well, so it might help some other customers as well?
Regards, P-THEMES.
Hi!, I don’t want any base product categories or base product tags, so I typed ”.” in both fields. The URLs works ok and removed the base but now the system does not recognize the URL so it always shows a 404 error. Please help
Hi @marianogi
Thank you for contacting us. Hope you are well.
Please contact us via www.portotheme.com/support with your credentials. Best regards.
Hello. The “Archive post Grid” block does not work correctly on category pages. When using pagination or infinite loading, it does not show any more elements. How could I make that block work on category pages? Thank you so much
Hello @tooolssl
Thank you for contacting us. Please update the Porto theme(6.7.4) and porto-functionality(6.7.4) and apply patches(https://www.portotheme.com/wordpress/porto/documentation/porto-patcher).
Best regards.
Hello again, but the problem is that if I have other types of content created or another plugin, in the request that it sends to bring the new posts, it is sending wrong data and that means that it does not bring the data.
In the post_type request, it sends as a parameter the one of a plugin and not the one of the post itself post_type: ae_global_templates
action: porto_ajax_posts nonce: 58ffa759df current_link: /categorias_noticias/artesania/ page: 2 category: post_type: ae_global_templates extra: {shortcode.”}
Hello,
I’m sorry I couldn’t give you the right answer. Please contact us via www.portotheme.com/support with your credentials.
Best regards.
Hello, I changed the hosting company of my site. I used the backup I bought before when I moved to the new hosting company. But my site is not working properly. The image looks bad. If I want to remove and reinstall the theme from my site, will I have a license problem? Or how can I solve the problem? Thanks.
I am getting an error like this. I tried all the alternatives. I made the changes but this warning still stays here… Uploads folder must be writable. Please set write permission to your wp-content/uploads folder.”
"Uploads folder writableHello, @pillowcenter,
1. Yes you will have the license problem, and you have to unregister your license by going here: https://www.portotheme.com/support/reset-sites/ and then you will be able to reactivate the theme.
2. You have to allow writable permission to the uploads folder and for that you have to contact your hosting provider.
Regards, P-THEMES.
Hi,
Demo content was not uploaded properly. Need help.
Regards Shahid
Hello, @shahidkhan1746,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Just been to your Support site and when I logged in, it shows “There has been a critical error on this website. Learn more about troubleshooting WordPress.” 
My problem is I tried to recreate Architecture 2 side bars like in your demo (which failed to recreate when I install the demo) and accidentally deleted the sidebar under Sidebar Generator. Now everything is in haywire. How can I recover the default side bar? Thanks
I found more bugs. Your “Projects” and “Services” are bugged. There is no “the_content” function in your templates, making them useless 
Hello, @mobileskunks,
It seems you have used the same email for other themes support account as well on our support system, so could you please share the theme purchase code PDF file and the very fresh email with me via my email aizazawan55@yahoo.com so that I will check/verify and create the new support account for you.
And regarding your issues, we have to check it on your site, so once your support account will be created then you can contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I do own some themes and plugins but only one with p-themes.
Hello, @mobileskunks,
Thanks for your email, I have checked and replied back to your email accordingly, please check back your email reply now and reply to it accordingly.
Regards, P-THEMES.
I would like the photos be nearest from the banner at the top
thanks, Candle Art
Hello, @Joaquim_,
That is actually the padding you have set for your element ROW, you have to remove that padding and it will resolve your issue. Please refer to this screenshot: https://postimg.cc/wt55n2fx
Regards, P-THEMES.
Hello Porto, Can be removed without using code? I don’t know anything of code. And if can be removed this would affect to any other part of my web ?
thanks, Candle Art – Joaquín
Hello, @Joaquim_,
It will not affect your site other parts, and Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out accordingly.
Regards, P-THEMES.
Hi Porto, Is there any way to place in the menu the categories product? I can’t find in Appearance – menus.
thanks,
Hello, @Joaquim_,
I would like to provide you with instructions on how to navigate to a specific feature within the Appearance section of your website’s menu settings.
To begin, please follow the steps outlined below:
1. Go to "Appearance" in the main navigation menu of your website's admin panel.
2. From the dropdown menu, select "Menu" to access the menu settings.
3. Upon reaching the menu settings page, locate the "Screen Options" button located in the top right corner of the screen.
4. Click on the "Screen Options" button to reveal a dropdown menu.
5. From the dropdown menu, select "Product Categories" to enable the display of product categories within the menu settings.
6. Once you have selected "Product Categories," you will notice the appearance of the respective menus within the list below.
7. To add the desired product categories to your menu, simply click on the corresponding checkboxes next to the category names.For a visual representation of these steps, you may refer to the following links:
https://postlmg.cc/CBFG0XS9
https://postlmg.cc/LnfnyvMP
Should you require any further assistance or clarification, please do not hesitate to reach out. We are here to support you.
Thank you for your attention and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
I inserted some predefined layout by Porto but I don’t remember what I did.
thanks, Candle Art
Hello, @Joaquim_,
That is actually the Parallax scrolling affect, you can set it from ROW options, please refer to this screenshot: https://postimg.cc/KRbcQNXv
Regards, P-THEMES.
Hello! The “bulk select” option in the menus does not work. When I click on this option, no checkboxes appear next to the menu items. Tried to deactivate all plugins (trying to avoid conflicts) but the problem persists.
Hello, @marianogi,
Please try to use this plugin to bulk edit/remove the Menu items: https://wordpress.org/plugins/bulk-menu-edit/ I am sure this will solve your issue.
Regards, P-THEMES.
Ok, thank you, but I hope this is a temporary solution. It is not ideal to install a plugin for capabilities that already exist in Wordpress. There should not exist any conflicts with your theme.
Hello, @marianogi,
If you want to enable that feature in our theme, you can request a feature here after login: https://www.portotheme.com/forums/topic/feature-request/ our development team will go through it with the upcoming updates of the theme.
Regards, P-THEMES.
Thank you, but this would not be a “new feature”, this is a bug. The feature exists but it is broken by your theme.
Hello, @marianogi,
Actually, that feature works with the default theme but not with every theme, especially the premium themes has their own functions related to the Menu, and that makes this bulk select unavailable, so that is the reason I asked you to write it as a feature request OR use the plugin.
Regards, P-THEMES.
Hi, I encountered this error all of a sudden without having touched anything. I have seen that it is a common error, how can I fix it? Thank you.
Fatal error: Uncaught Error: Call to undefined method PortoBuildersType::get_instance() in /home/ki4sm4n5/public_html/wp-content/themes/porto/inc/admin/theme_options.php:299 Stack trace: #0 /home/ki4sm4n5/public_html/wp-includes/class-wp-hook.php(308): {closure}(’’) #1 /home/ki4sm4n5/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home/ki4sm4n5/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/ki4sm4n5/public_html/wp-settings.php(617): do_action(‘init’) #4 /home/ki4sm4n5/public_html/wp-config.php(98): require_once(’/home/ki4sm4n5/...’) #5 /home/ki4sm4n5/public_html/wp-load.php(50): require_once(’/home/ki4sm4n5/...’) #6 /home/ki4sm4n5/public_html/wp-blog-header.php(13): require_once(’/home/ki4sm4n5/...’) #7 /home/ki4sm4n5/public_html/index.php(17): require(’/home/ki4sm4n5/...’) #8 {main} thrown in /home/ki4sm4n5/public_html/wp-content/themes/porto/inc/admin/theme_options.php on line 299
Hello @modestferraro
Sorry for the inconvenience with the theme. Please send your credentials to pthemes.developer@gmail.com.
Best regards.
I want to collapse product details. Can anyone help me.
Hello, @alohasmartphonedn,
Could you please explain your issue more clearly, if possible with some screenshot for my better understanding. So that I will check accordingly and assist you.
Regards, P-THEMES.
tag read more product not working wordpress.
Hello, @alohasmartphonedn,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Plugin Porto Theme – Functionality not work in php 8.0 – please fix it
Hello, @Elana,
This could be because of any other third party plugin conflict with the PHP version 8, Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customziation as well. I also request you to please share the site WP Admin URL and Credentials with us a well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Hi Porto, Can you tell me how to put a video in the slider of my webside ? Should be linked to youtube or not ?
thanks, Candle Art
and also how to do for the autoreproduction of the video
Hello, @Joaquim_,
You can use the Slider Revolution plugin for it, it comes bundled with the theme package, and you can Install it from Appearance >> Install Plugins.
And for configuring the video layer, please read the official documentation of the Slider Revolution here: https://www.sliderrevolution.com/manual/adding-and-configuring-video-layers/
Regards, P-THEMES.
Hi Porto,
In the home page, I can’t see the option for layout – wide (I have activated bakery for pages).
thanks
Hello, @Joaquim_,
Please edit your home page and scroll below, you will find “Page View Options” and under it, you will find “Page layout & Sidebar”, check it “YES” and the layout options will appear.
Please refer to this screenshot: https://postimg.cc/hh4Xf9t4
Regards, P-THEMES.
Please join our Discord Lesson
Hi I’m using industry factory theme, there’s a weird shape for contact form button. Is there any fix? ss -> https://tinyurl.com/2m73de25
and also the burger menu on mobile seems only half -> https://tinyurl.com/2kn3lqcp
Hello, @abhirasyid,
1. If you compare your site with our Demo site, you will find the extra p tag on your site, here are the screenshots: https://postimg.cc/v4xBVmVR https://postimg.cc/bdvqnv76 and that extra p tag is generating the issue on your site, so you have to go to WP-Dashboard >> Contact and edit the partiular form from there, and simply remove that p tag, and it will resolve your issue.
2. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
#header .mobile-toggle {
padding: 7px 13px !important;
}
Regards, P-THEMES.
Hi,
1. I couldn’t find any p tag on the code -> https://tinyurl.com/2pjhkwyg 2. It works now, thanks!
Hello, @abhirasyid,
Ok, then could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, can you please resolve this issue when I add the product in woocommerce why does only 1 image show its original resolution (Hight resolution Image) and the rest of the product shows low-resolution images? My client wants all images in High Resolution. https://ibb.co/5rS7rHc
Hello, @DominicSharland,
Please go to WP-Dashboard >> Appearance >> Customize >> WooCommerce >> Product Images and change/set the product size from there as per your requirements, please refer to the official documentation of the WooCommerce here: https://woocommerce.com/document/fixing-blurry-product-images/
Regards, P-THEMES.
Hi Porto, when I’m scrolling down in a product a sticky banner at the top appears fot add to cart. I don’t know if this is bellonging to theme. In such case can you tell me how to remove it? example: www.candleart.es you can select any product.
thanks Candle Art
Hello, @Joaquim_,
You can turn ON/OFF the “Sticky add to cart section” from Porto >> Theme Options >> WooCommerce >> Single Product as per your requirements: https://postimg.cc/ykKNN8MM
Regards, P-THEMES.
Hey, I have some other issue: I am trying to duplicate the website from my subdomain to my maindomain with the plugin duplicator. But I am getting after migration a lot of mistakes:
All of them are: Warning: Illegal string offset mistakes
in the line fo example: themes/porto/inc/functions/content_type.php on line 122 /themes/porto/inc/functions/layout.php on line 2432 themes/porto/inc/functions/general.php
Fatal error: Uncaught Error: Cannot use string offset as an array in
any advice?
since its a live website.. I put the old version to the main domain.
Hello, @aashaf,
Please make sure that your server requirements must meet the latest theme and plugins minimum requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MAnd then check back again, I hope this will resolve your issue.
Regards, P-THEMES.
