5241 comments found.
I’m Using the latest updated Theme Jannah 6.1.5 and Jannah Autoloaded posts plugin 1.2.2.
But still the Ads are not showing on Autoload posts (Infinite Scroll – Ajax Requests) on second autoload post and so on.
It was working fine in Jannah 6.0 and the related version of the plugin.
Please bring back this feature back or at least provide the old version of plugin. As without the ad placing feature in the Autoload posts, it is useless at all.
Thanks and regards
Hi @Engr450!
Thanks for using Jannah.
We have replied to your email
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Thank you for your email.
I have sent a Video showing the exact bug with more details.
I would be thankful if you check and reply accordingly.
Taqyeem Plugin does not want to update and does not work in version 6.1.5
Hi,
Thanks for using our theme!
Update Jannah to the latest version then go to the theme options page and click on the “Refresh Cached Data” button
Then update Taqyeem and the issue will go. Best Regards! TieLabs
Taqyeem Plugin does not want to update and does not work in version 6.1.5
Hi,
Thanks for using our theme!
Update Jannah to the latest version then go to the theme options page and click on the “Refresh Cached Data” button
Then update Taqyeem and the issue will go. Best Regards! TieLabs
Hi there?
after the latest update, ads are not showing on autoload posts.
also, l got the following error logs in cPanel after the update.
[23-Feb-2023 03:35:11 UTC] PHP Warning: Undefined array key “HTTP_REFERER” in /direc/direc1/public_html/electricaltechnology_org/wp-content/plugins/jannah-autoload-posts/jannah-autoload-posts.php on line 543
Or pleas how to install the previous version to overcome the 2 problem?
Hi @Engr450!
Thanks for using Jannah.
Kindly upgrade to Jannah 6.1.5 and Jannah Autoloaded posts plugin 1.2.2 released today.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Thank you for the update. I have update the Theme to the Jannah 6.1.5 and Jannah Autoloaded posts plugin 1.2.2.
But still the Ads are not showing on Autoload posts (Infinite Scroll – Ajax Requests) on second autolaod post and so on.
It was working fine in Jannah 6.0 and the related version of the plugin.
Hi, your theme is not fully compatible with “Ultimate Membership Pro – WordPress Membership Plugin”.
This is the response from their tech support:
“The problem is coming from current WP Theme that changes how forms actions are set. You will easily noticed that submitting the change password or profile form it will be reloaded the initial My Account page and you will not see the form anymore with its own error messages.
Switching to a different theme you will see the differences.”
Can you fix this compatibility issue in the next update? keep in mind that the plugin has been purchased by 35,886 users and is the best-selling in its category
Hi @spythebest!
Thanks for using Jannah.
KIndly send us an email via our profile page with more details and screenshots.
Best Regards.
Message sent
Hi, the update history is stopped to 6.1.3. What’s new in 6.1.4?
Hi @spythebest!
Thanks for using Jannah.
We have updated the changelog on the theme options page.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, I have been trying to set up the Social Counter for our website, but the documentation is not up to date, so I can’t make it work, can you help me out? I have been trying to open a support ticket on your own website but it redirects me automatically to your homepage. Thanks in advance.
Hi,
Thank you for your interest in our theme.
Unfortunately, I noticed that you didn’t purchase our theme yet ( couldn’t see your purchased badge ),
You still can purchase a license, or if you already purchased it from another account, go to our Support Center (http://tielabs.com/help/) to submit a ticket about your issue, our support team will be more than happy to help.
Best regards.
Hello, can the template be used on more than one site? How can I purchase a license for more than one site? Thank you
Hi @hamdysayah!
Thanks for using Jannah.
There is no license like that on ThemeForest, you need to purchase a single license for each domain. Jannah theme is on sale now, you can get your new licenses for just $39 instead of $59.
Please check the license terms here http://themeforest.net/licenses/standard and this article for more info on Theme licenses and activation https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activationBecause the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi,
i am using Taqyeem Plugin with Jannah theme, i have issue with the stars rating shapes…looks distorted… despite everything updated and cached removed also CDN cached removed… but still with this issue.
Hi @Marwanist!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello I have Jarida theme and I received a message that I need to switch to Jannah theme. If I switch theme using the plugin do I still keep my same customized theme ? because I want to keep my website with the same interface. Thank you
Hi @papillon14_rose!
Thanks for your interest in Jannah.
Some of the block layouts are not available in Jannah and so you will need to re-create the homepage with the Blocks available in Jannah using the TieLabs Builder. You can check the blocks available in Jannah on our demo site https://jannah.tielabs.com/demo/ > Main menu > 3 dots icon > News Blocks & Slider Blocks
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
hello, I bought the theme before but my support request and license are not working. I was using it on many of my sites and realized that my license was not working. What is the reason?
Can we use a license only on one website?
Hi @sbagatur!
Thanks for using Jannah.
According to the regular license of ThemeForest, you have to purchase a regular license for each website
Please check the license terms here http://themeforest.net/licenses/standard and this article for more info on Theme licenses and activation https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activationJannah theme is on sale now, you can get your new licenses for just $39 instead of $59.
Best Regards.
Can you please add the like or emojis thing next to title or below in upcoming updates?
Hi,
Thanks for your suggestions, it is really appreciated.
The current version doesn’t support that, and We’re not working on that at the moment but I’ll pitch it to the team and see what they think.
If you have any more features requests please share them with our community by adding them to our ideas repository: http://tielabs.com/members/submit-your-idea/.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Have a nice day!
Good afternoon, hope all is well. My website afrivuenews.com theme license is showing not validated, but I do not have the theme installed anywhere else. Can you please revoke it from previous site so I can use the features on new site.
Hi @illblog!
Thanks for using Jannah.
You can manage/deactivate domains from your licenses page on our website https://tielabs.com/members/licenses/
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
It is possible to have autoload posts/infinite scroll on AMP too for posts?
Hi @akkiverma!
Thanks for your interest in Jannah.
Jannah doesn’t support that
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi, Please help, my website is having some issues.
Every other thing works fine except that, i have to tap twice on post before it loads the stories. This is specific to CHROME – iOS Apple Phones only.
What can i do ?
Hi @conciseng!
Thanks for using Jannah.
Please try these common solutions. If none of these fix the problem, please open a new support ticket.
- Update everything including WordPress, the theme and plugins. Available updates appear in Dashboard > Updates.
- Deactivate all plugins in case there is a conflict. If the problem goes away while all plugins are inactive, then reactivate them one by one to determine which is causing the problem.
- Switch to the default theme (such as Twenty Thirteen) then try to do what was not working. If the problem remains, it is a general WordPress or hosting issue. If it happens only while using our theme, please let us know.
- Clear cache in both your browser and in any caching plugins that you are using (also disable services like CloudFlare, if used with your website).
- Revert code changes if you have modified the theme’s code. If using a child theme, reactivate the parent theme.
if none of the suggestions above fixed the issue, please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you! Best Regards.
Hi, i want to report an issue in the post editor: https://ibb.co/ZKMybZV
Hi @spythebest!
Thanks for using Jannah.
What is the issue?
Best Regards.
When i try to click two buttons of the indeed ultimate membership pro plugin in the editor, nothing happens
Hi @spythebest!
Thanks for using Jannah.
Please try these common solutions. If none of these fix the problem, please open a new support ticket.
- Update everything including WordPress, the theme and plugins. Available updates appear in Dashboard > Updates.
- Deactivate all plugins in case there is a conflict. If the problem goes away while all plugins are inactive, then reactivate them one by one to determine which is causing the problem.
- Switch to the default theme (such as Twenty Thirteen) then try to do what was not working. If the problem remains, it is a general WordPress or hosting issue. If it happens only while using our theme, please let us know.
- Clear cache in both your browser and in any caching plugins that you are using (also disable services like CloudFlare, if used with your website).
- Revert code changes if you have modified the theme’s code. If using a child theme, reactivate the parent theme.
if none of the suggestions above fixed the issue, please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
I tried everything you indicated but it didn’t work, why does that error appear in the google console? https://ibb.co/ZKMybZV
Hi @spythebest!
Thanks for using Jannah.
This is not an a error it is notice, we add by ourselves, as I see from the screenshot the error is in the wp-auth-check.min.js
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
in Jannah theme, Site map page template, why i cant see the posts? i just see categories, Tags, Authors, Pages. but i cant see the Posts
Hi @marwanki!
Thanks for your interest in Jannah.
Posts are not available on the Site Map page.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi, after updating the theme (6.1.3), autoload stopped working. A rotating circle appears instead of the next article. By the way, thanks for the great theme! Love it!
Hi @Nareb73!
Thanks for using Jannah.
Make sure you updated the Auto-load posts plugin to the latest version.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
That is what I did… first i installed the theme (6.1.3) and second updated the Auto-load plugin to the latest one. Still rotating circle instead of the article :-/
Hi @Nareb73!
Thanks for using Jannah.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Best Regards.
Is the a tweak to customize the sticky menu post title
Hi @ahmedlahmar!
Thanks for using Jannah.
Currently, there is no option in the theme options page to customize it but just open a support ticket and our team will provide a CSS code to do that.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello I need to transfer my Jannah License to an other themeforest account, how to proceed please?
Hi @ConstantHaiti!
Contact the Envato support team.
Best Regards.
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