402 comments found.
Nick, I purchased the wedding theme and I opened a support ticket 2 days ago because left navigation menu doesn’t show up. I need help with how to get it activated (or fixed). I opened the support ticket on your support forum. support.nicdark.com. I have been waiting for almost 3 days now. Haven’t heard back from you yet. Please get back to me soon.
Hi,
I see that the only ticket that you have opened it’s today and you have also already received an answer. https://i.postimg.cc/TTYXbQnS/cjphotoanddesign.png Can you please provide to me the url of the ticket that you have opened 3 days ago ?
Have a nice day Nick
Hi, in my website now (Wedding Theme) it seems formatting has been lost for some reasons. I haven’t touched the website in the last weeks. Is it a bug? My support has expired unfortunately which puts me in a weird situation. Thank you,
Hi,
please contact the team through the form present on our profile for any technical questions : https://themeforest.net/user/nicdark
Have a nice day Nick
Thank you, done. Waiting for an answer 
Couple of pre sale questions, can you provide a link to the changelog, any documentation and also does the install files include a child theme?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, I just purchased this theme tonight and went through the video trying to set up the wedding flower theme.
It appears that some of my import did not work as I am seeing nothing on a first 2 -3 homepages (haven’t checked all of the other pages to see if they are working or not).
I want the wedding flower demo version that looks like this. https://snipboard.io/hBSL2l.jpg I want this exact homepage that I want http://www.nicdarkthemes.com/themes/wedding/wp/demo/wedding-flowers/ and right now I do not have it – homepage one and two are just blank, and homepage 3, 4, 5, 6 do not look like this page. http://www.nicdarkthemes.com/themes/wedding/wp/demo/wedding-flowers/ Your
Your video shows just installing the wedding day (for the couple I assume) and not installing the wedding flower demo so I need help getting my homepage to look like the advertised demo as seen here http://www.nicdarkthemes.com/themes/wedding/wp/demo/wedding-flowers/
Right now the homepage is completely blank (no header, no subsection, can’t scroll to anything because it’s blank)
Also sending this message to your support email. Kindly reply quickly – thank you.
Also, is there no purchase keycode that needs to be installed in WordPress?
Hi,
thanks, for sure the support team will reply to you as soon as possible.
Have a nice day Nick
thanks
Hi, Nick. I did receive a response from the support team but it was very short, not helpful and did not resolve my issue. My homepages are still blank. I sent additional messages last night but have not received a response yet. Can you please ask them to respond with an actual solution to my problem? I also provided my WP credentials for them to log in and look at the problem themselves (and hopefully fix it) Please advise ASAP
Hi,
thanks for let me know.
Have a nice day Nick
Nick can you please have the support team respond to my messages and help me fix the problem of missing homepage content?
Hi,
yes sure, I have already seen that our team is helping you.
Have a nice day Nick
I have opened up 3 tickets and the author has not replied, I have spent weeks with this theme and now i cannot launch it wasting my time, Author is not providing support
Edit: i see a reply now, im just not getting notification emails that you are responding. apoloiges
Hi,
don’t worry, if you have any problems remember to continue the conversation with the support team through the platform.
Have a nice day Nick
Hi Nicdark, thanks for your reply, however since you made the choice to change the theme from “wedding industry” to “wedding theme” with the change of the related building plugins, for me old customer you created an inconvenience, every old page built previously going to modify the content you create many problems in the code, by blowing up parts of this, consequently I can no longer modify (with the new elementor constructor) without ruining all the old pages already built. (Also i noticed that you no longer support revolution slider either, another problem). Did you think that this discomfort could be created? How do you think you can solve these troubles? I am in great difficulty with this new commercial choice of yours. I look forward to knowing how to best manage this new situation which is making me waste a lot of time and work. Thank you.
Hi,
maybe there are some confusion, please contact our team through the form in our profile for any technical questions : https://themeforest.net/user/nicdark
Have a nice day Nick
I’ve a problem with my Item Purchase Code to open a ticket in your website: https://support.nicdark.com/open-a-ticket/
HI,
If you still have problems please send me your purchase code and user informations through this contact form -> https://www.nicdark.com/support-registration-login-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Okey after purchasing this theme I highly discourage anyone who is trying to make the same mistake. If you are trying to save time and launch your website asap this is the wrong item and I will explain why. A bad documentation followed by a bad slow supprt, many installation problems even on a brand new wordpress website, there is no assistance for the installation nad the support doesnt cover it, last but not least you need to share with them your admin credentials to get some pro plugins which i think should be included in the price. Dont recommand it.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/I am planning ti purchase your theme but i have a questions : Should I buy the elementor, wpml and the other payed plugins or they come with your product. Regards.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi guys, your installation video has been created 3 years ago, you need to update your documentation or I have to ask gently to refund me because I couldn’t get to install your theme properly due to the week documentation, I dont care about the well documented badge because every one in the comment sectio is complaining about the quality of your documentation. Regards
Hi,
don’t worry, if you write to our support team they will help you as soon as possible ( https://support.nicdark.com/ ). Import the sample content it’s very simple, you have only to import the pages.xml and the style.zip. That’s it
Have a nice day NIck
“I have purchased the theme and I’m trying to enter the license code and upload the demo content, but I can’t find the area to do so. I opened a ticket from https://support.nicdark.com/ and have been waiting since morning. If you could provide the same information in my username on your website, I would appreciate it. Regards.”
As described in the installation video of the theme, I did all the server configuration and installed it completely, but there are no buttons or demo xml files for loading demo content.
A very poorly prepared theme I have bought a theme many times through “themefores”, every seller has helped, but you send the same article in 7 or 8 hours. I definitely do not recommend it. !!!
Hi,
don’t worry tell all these informations to our supporter, for sure they will help you if you have any other problems.
Have a nice day Nick
Hi ND, I noticed that you changed the theme from wedding industry to wedding theme, I ask you since we are stuck with 2 important plugins: 1) WPBakery Page Builder Version 6.9.0 of 04.07.2022 and 2)Slider Revolution Version 6.5.21 of May 2022, will you continue to update them and support the theme?
HI,
please for any technical questions contact our team through the form present on our profile : https://themeforest.net/user/nicdark
Have a nice day Nick
Hi, I have been waiting for support for days. Could you please get back to my ticket?
thread: “Import Demo”
Hi,
thanks for let me know, I see that your ticket was answered. You ticket has an average waiting time of 11 hours, i would say that our supporter worked very well, if you continue to have problems remember that the support team is always available.
Have a nice day Nick
Dear team, hope you are well.
I have a problem with mansory media grid… in fact, it doesn’t load well… strange !
Here is the concerned page : https://delinda.ch/robes-de-soiree/robes-longues/
Theme is up to date…
Thanks a lot in advance and best regards David
Hi,
please contact directly through the form present on our profile here for any techcnical questions : https://themeforest.net/user/nicdark
Have a nice day Nick
Hello, I have a problem in my siste with google maps. I ve tried the support page but it says that the purchase code is invalid. I get it directly from the purchase page. Can you help?
Hi,
please contact us through the form present on our profile and send to us your purchase code in this way we can test it.
https://themeforest.net/user/nicdarkThanks and have a nice day Nick
Hello, After updating the ND shortcode 6.5, 6.6 plugin, text of footer of my website cannot show white color. Text was changed gray color and css is not working even if i specified #FFFFFF.
By downgrading to version 6.4 everything is back in working order.
I kindly ask you to fix the problem.
I tried to send this message via https://www.nicdark.com/contact-plugin/. but I couldn’t send it because of error.
Hi,
in alternative try to contact the team through the form present on our profile : https://themeforest.net/user/nicdark
Thanks and have a nice day nick
Dear NicDark did you fix the problem of the ND shortcode 6.6 update?
Hi,
thanks for let me know.
Please contact us through this form for any technical information relating to the plugins.
https://www.nicdark.com/contact-plugin/Have a nice day Nick
>glauco 1976 Thank you for your comment! I also had same problem! and I solved that by downgrading to version 6.5!
Well done !
Hi ND I bought the wedding industry theme. after updating the ND shortcode 6.6 plugin you have broken some links using “magic pop up” and you no longer see the photos but only the code, the html links in the footer have also been broken. By downgrading to version 6.5 everything is back in working order. I kindly ask you to fix the problem with the next update, otherwise the site is useless. Thank you Greetings.
Hi,
thanks for let me know.
Have a good day Bye
Pre-sales Question:
Is this theme compatible to WordPress 6.0.1?
Many thanks in advance!
Hi,
yes sure however to ensure a better service and give you a precise answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, is it an option to set up the demo content also? The WP only importing the basic settings (menu, footer, components etc.) without the demo content. Thank you!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
