5241 comments found.
When we log in using the login button on the main page, we stay in the visitor view, and the wp-admin bar is gone after login. Is this a known problem that you’re working to resolve?
Hi @omerkarasu!
Thanks for using Jannah.
This is not related to the theme, try to Deactivate all plugins in case there is a conflict. If the problem goes away while all plugins are inactive, then reactivate them one by one to determine which is causing the problem.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
عندي مشكلة الصفحة لاتظهر بشكل كامل فقط الجزء العلوي ولااستطيع الخروج للاسفل
Hi @Amanitsc!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello, Can you solve the problem with megamenu? It’s not a cache problem. I create a new website with Jannah and I have the same problem. The megamenu doesn’t appear. I uploaded your demo around SEO.
Hi @LBour!
Please try these common solutions. If none of these fix the problem, please open a new support ticket.
- Update everything including WordPress, the theme and plugins. Available updates appear in Dashboard > Updates.
- Deactivate all plugins including the caching plugins in case there is a conflict. If the problem goes away while all plugins are inactive, then reactivate them one by one to determine which is causing the problem.
- Clear cache in both your browser and in any caching plugins that you are using (also disable services like CloudFlare, if used with your website).
- Revert code changes if you have modified the theme’s code. If using a child theme, reactivate the parent theme.
if none of the suggestions above fixed the issue, send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Best Regards.
Hi, i recently submitted at ticket on the support, but i cant find an option to see my “open tickets”, for easy follow up. Thanks
Hi @ademolaa8!
Thanks for using Jannah.
We have replied to your ticket, kindly check your email.
Best Regards.
Kindly resend the reply i just updated my email… Thanks for your support
Hi, thanks for the reply, am yet to receive the mail in my inbox, kindly assist to do the needful on time as it is already a week now the issue started. Regards
Hi @ademolaa8!
We have re-forwarded the reply to your new email
Best Regards.
Yes! Thanks for the reply….also thanks for the awesome theme! Warm regards!
Hi,
Glad to hear we’re able to help you!
If you get a quick moment to rate Jannah on Themeforest, that would be really great and much appreciated
Have a great day! TieLabs
مبادرة قيمة من قبل مطوري ثيم جنه في مصر للمساهمة في مساعدة اهالينا المنكوبين في سوريا وندعو الجميع للمساعدة قدر الإمكان في تخفيف الالم والوجع والمآسي التي يعيشها أهلنا في سوريا. مهما كانت مساهمتنا فلن تكون بقدر حجم المأساه التي تحيط بيهم اليوم. حاول بنفسك ان تجد الطريقة المناسبة لتتبرع ماتستطيع عليه فكل خطوة تخطوها بهذا المسعى سوف تكون في ميزان حسناتك وسوف تتلقى جرائها في حياتك القادمة.
Hey, I always get msg to my wensite https://writtygritty.com/ to update the theme. How do I update the latest version.
Hi @aeriweb!
Thanks for using Jannah.
Check this article https://jannah.helpscoutdocs.com/article/169-how-do-i-manually-update-the-theme-to-the-newer-version
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hey,
Thanks a lot. I have updated my Blog https://writtygritty.com/ Theme manually from the Cpanel.
Regards,
السلام عليكم عندي مشكل لا استطيع تغيير المظهر مثل السلايدر والودجات ….. يتم الحفظ لاكن عند تحديث الصفحة يرجع المظهر كما كان
Hi @abdof9!
Thanks for using Jannah.
You need to increase the PHP Max Input Vars, Max input vars limitation will truncate POST data, kindly check this article https://jannah.helpscoutdocs.com/article/7-how-to-increase-the-php-max-input-varsIf you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
السلام عليكم و رحمة الله و بركاته . أخي العزيز التحديثات الأخيرة للقالب خربت الموقع و كل مرة أعيد التنصيب و لكن نفس المشكل هناك تداخل في الموقع وأصبح مشوه رغم أني أستعمل قالب جنة منذ سنتين و لكن هذه أول مرة تواجهني مشاكل في الموقع , الرجاء إلقاء نظرة على رابط الموقع , الصفحة الرئيسية بها مشاكل أصلحها تخرب المواضيع , .. رابط الموقع : https://24-news.net
Hi @massoudi!
Thanks for using Jannah.
It seems a caching issue, try to disable the cache plugin used on your website and delete all caches and check if that will fix the issue.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
I love this theme. The demo is awesome. Can this be converted to laravel/codegniter??
I just need exactly, but not wordpress
Hi @Gentility205!
Thanks for your interest in Jannah.
I don’t think there is an easy way to do that.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello, can you implement Google Custom Search as an option, so we can replace default Search, so can search in the site content using Google Search instead of the default WordPress search?
I will buy this Theme is this feature is included, but I want this feature.
Hi @frometa79!
Thanks for your interest in Jannah.
It is already available in Jannah since version 6.0
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello, how can I see that option your Demo ?
Hi @frometa79!
Thanks for your interest in Jannah.
Check this screenshot (last part) https://themes.tielabs.com/images/jannah/v6/jannah-v6-earn-more.jpg
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi, i want to report a bug in Search Page Settings with “Masonry #3”: there is not enough space between the search bar and the search results: https://ibb.co/LR373pn
Hi @spythebest!
Thanks for using Jannah.
Thanks for letting us about this issue. version 6.1.4 is already uploaded to Themeforest and waiting for Envato approval, this issue will be fixed in version 6.1.5
Best Regards.
Thanks, i have another doubt: despite having activated all the improvements in the performance section, in google pagespeed insights i always see these suggestions: https://ibb.co/wcTCgf5
Hi, after the last update (6.1.4) the problem persists (Masonry #1)
Hi @spythebest!
Thanks for using Jannah.
Clear all caches.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
The caches are already all cleared, you can try: https://www.lavorofisco.it/?s=incentivi
Hi @spythebest!
We will give it another look.
Best Regards.
Thanks, can you confirm that this is a theme issue?
Also, if I try to change from “Masonry #1” to “Masonry #3” i see this error: https://ibb.co/DfBcJ3L
Could you please add an option to add “Share” text next to social media share on mobile devices? You have that option for PC but on mobile the share text is missing.
Hi,
Thanks for using our theme!
Currently, there is no option like that in Jannah and we’re not working on that at the moment but you can add it as a feature request in our ideas repository: http://tielabs.com/members/submit-your-idea/
Best Regards! TieLabs
Hi,
Does this theme include live blogging support?
Sincerely, Abdul Ahad Ehsan
Hi @abdulahad283!
Thanks for your interest in Jannah.
There is no built-in option for that in Jannah.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
i bought another license for doctorkashkool.academy >> but i cannot valid the theme
need your help
thanks
Hi @doctorkashkool!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello,
The TAQYEEM plugin is included with the theme purchase, but it is not complete. There is no style tab and no typography. How do I get it?
Hi @Cinemaeafins!
Thanks for using Jannah.
Check this article https://jannah.helpscoutdocs.com/article/233-taqyeem-plugin-missing-styling-and-typography-settings
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
He probado Jannah con la versión 8.2 de PHP en un servidor local y no carga la página, se muestran varios errores. En cambio con Sahifa no da ningún problema. Saludos.
Hola, ya lo he solucionado.
Hi @fabriciano!
Thanks for using Jannah.
What error message appears to you when you upgrade to 8.2?
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi,
can you confirm me that the jannah theme has a migration tool that supports migration from Jarida?
Thanks, Best Regards
Hi @Maissam!
Thanks for your interest in Jannah.
Yes, it supports Jarida.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Thank you
I purchased the item but after 2 days it no longer works I tried to contact the support team but there is no answer What is the best way to find a solution to this problem
It has been reactivated now
Hi ,
Thanks for using our theme!
Sorry for that, It was an issue with the Envato API itself, the issue has been fixed, Just try to re-validate the license on your website.
Best Regards! TieLabs
MISTAKE Authorization Failed Error: Did you purchase this item?
please let’s solve the problem
Hi ,
Thanks for using our theme!
Sorry for that, It was an issue with the Envato API itself, the issue has been fixed, Just try to re-validate the license on your website.
Best Regards! TieLabs
I don’t understand why you are all so angry. The author made a very big update to his great template and solved everything right away. When he has a big rush, I’m not surprised that he doesn’t answer right away, but rather solves the problem and will definitely solve it as soon as possible. Everything is OK with me so far www.zlatemoravce.info
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