237 comments found.
Hello, I bought the theme MaisonCo but I can’t find how to edit the Header and Footer. can you help, please?
Dear mate,
1. Log in to your WordPress dashboard and go to Elementor > Settings.
2. In the Settings panel, click on General. You will see a list of all available post types on your site. Toggle on the switch next to the post types that you want to enable in Elementor (Header and Footer).
Once you’ve enabled the post types, click on the Save Changes button to save your settings.
After enabling the post types(Header and Footer), You can edit the header and footer with Elementor.
Or please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you.
Thanks.
Thank you so so much for your explanation. Now I can edit, that’s exactly what I needed, thank you!
Hi.. Thank you for choosing our template. Have great day :))
Olá! O Elementor não está a funcionar quando clico para editar as páginas e o cabeçalho e rodapé, apenas aparece “Loading”. Além disso, as minhas páginas estão todas quebradas e antes o meu site funcionava bem. Podem ajudar-me?
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com and attach your site info also, they will check and support you. Thanks,
Hello, same as wcgpros below, my website had critical errors after the Elementor version auto update. The only thing that brought the site back was deactivating the Maisonco plug-in but many styling options and features are now missing.
Dear mate, We are writing to inform you that our team is currently working on updating our plugin and fixing any issues that have arisen. To ensure that your experience is not impacted, we have two options for you to choose from:
1. Wait for the update notification: Our team is working to release the update as soon as possible. The latest you will receive the update notification is 17H today. Once you receive it, please update your plugin to the latest version.
2. Revert to an earlier version: If you need to use the plugin right away, you can revert back to using Elementor version 3.10.2. This version is stable and fully functional. We will notify you once the update is available and you can update your plugin at that time.
We apologize for any inconvenience this may have caused and we are working hard to resolve the issues as soon as possible.
If you have any questions or concerns, please do not hesitate to contact us.
Best regards,
Website broke badly after Elementor version auto update. Do you need to update your theme after this Elementor update? Help ASAP.
Dear mate, We are writing to inform you that our team is currently working on updating our plugin and fixing any issues that have arisen. To ensure that your experience is not impacted, we have two options for you to choose from:
1. Wait for the update notification: Our team is working to release the update as soon as possible. The latest you will receive the update notification is 17H today. Once you receive it, please update your plugin to the latest version.
2. Revert to an earlier version: If you need to use the plugin right away, you can revert back to using Elementor version 3.10.2. This version is stable and fully functional. We will notify you once the update is available and you can update your plugin at that time.
We apologize for any inconvenience this may have caused and we are working hard to resolve the issues as soon as possible.
If you have any questions or concerns, please do not hesitate to contact us.
Best regards,
Hello, I purchased the theme and I’m having a problem editing the apartment presentation pages, where can I configure this?
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you.
Thanks,
Hello team, I’m having a problem where the responsiveness of the footer and some pages like about us are not working correctly. Is it a version error?
This isn’t very mobile friendly. It’s not in one column and looks bad. Can anyone on your team fix?
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you.
Thanks,
Have done that….thx
Hello, this is a presale question:
My client would like to have smoother scrolling on the website. For example, at the homepage, we will need to change a section when we go down with one scroll wheel of the mouse. So, each scroll will reveal a whole section. Can you help us with that when we purchase the template?
Hi there, thanks for contacting us. Yes, we can support you with it. Once you buy our theme, you can contact our support team at https://wpopal.ticksy.com/.
hello thank you.
Hello, another question can we have more than one property added on the website, right?
Yes, it’s possible. It depends on your design. Thanks,
Hi, I can use Elementor on landing page but Elementor is not available at header builder. You said “it requires Elementor Pro” and my support time is end. I cant find any documantation about it. Please help for solving it
Hi, please check your email and attach your site login details, we’ll check and help you. Thanks,
There is no email in my inbox but i sent info to help@wpopal.com
Hi, Edit with Elementor is not available at header builder. How can i fix it?
Hi, it requires Elementor Pro to edit the header layouts. If you need any technical help, please contact our support team at https://wpopal.ticksy.com/, they will check and help you. Thanks,
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
is there any document for it?
Hello guys, First of all i wanna say sorry, i know my support it`s expired….but my client delayed the project. I need some help if u are kind: 1. I wanna know how can i remove 1 or 2 columns from Opal Availabilities 2. And i wanna know too how can i edit names of the buttons Schedule an appoiment and download floorplan. Many thanks for great work! Thanks!
Hi there, thanks for choosing MaisonCo. Please send details to our email help@wpopal.com. Thanks,
Hello, my website will not index on google. I have tested it on two separate websites, why is the theme blocked from google?
Hi,
It can take weeks for search engines to index your site content. Please read this support doc https://en.support.wordpress.com/search-engines/, so you know we have no control over search engines positioning or appearance in the SERPs (search engine page results).
You can check some reasons and solutions for the issue here: https://devrix.com/tutorial/website-not-indexed-google/
If you need any technical help, please contact our support team at https://wpopal.ticksy.com/submit, they will check and help you.
Thanks,
I think you misunderstood. I have the theme applied to my main website for over 6 months! I thought was an issue, so I applied to another domain they both are doing the same exact thing. Both dont show on google, but they both show on yahoo and bing. 1st page. I even tested with a 3rd domain to buy a go daddy website and indexed 1 week later on google something is not right with theme and your code is blocking it from google. All settings have been checked, to give you another example, I tested out the 2nd domain on another wordpress theme, 2 weeks later came up fine. How can you fix this, I like the theme and built my store, but not being on google is a major problem. Trust me, I have had been waiting for months, and tried everything possible. A code you have is blocking it and I cannot find it.
I have indexed my website with google many times, submitted sitemap, its is indexed but YOUR THEME will not allow it show for some reason. I eliminated this by testing multiple ways, other wordpress themes and different server. I am not trying to be difficult but this affecting my business and people ask why they can’t find the website on google. Its not even on the 1st 50 pages. Very odd and very unique name, sbould be 1st results or within 5 pages at least. The go daddy website had NO SEO, no nothing, and it came up 1st page at the top, what can you help me with please???
Hi, maybe there is something wrong with the settings. Please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Thanks, it will not allow me submit a ticket, whats is email address, so I can submit this
You can renew support here to get quick support from our support team: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thanks,
Of course as soon as support expires I get an error. Please advise as to whyu all of a sudden I am getting the following error: Deprecated: Required parameter $name follows optional parameter $args in …/public_html/wp-content/plugins/maisonco-core/inc/class-abstract-post-type.php on line 100
Everything is up to date.
seems like an issue with Masion core plugin
Hi, please send details to our email help@wpopal.com. Thanks,
I did and haven’t yet heard back.
Please send it again and what’s your email address?
I resent, jamezes@gmail.com
have the bugs most people have reported and commented on been addressed in the nov 1 update?
Hi, we fix bugs and update the theme regularly. If you need any technical help, please contact our support team at https://wpopal.ticksy.com/, they will check and help you. Thanks,
Hi, I hope all is well.
We installed the theme and unable to input our license details because WordPress reports error: ” An error of type E_COMPILE_ERROR was caused in line 96 of the file /home4/towersat/public_html/wp-content/themes/maisonco/inc/admin/screens/welcome.php. Error message: Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)`”
Any time we click Opal or Opal \ Welcome an error appears: There has been a critical error on this website.
Please advise. Thanks!
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Hi, I am not able to open a ticket and why I posted here. This error is specific to your theme – no other plugins are installed. I shouldn’t have to purchase another license or renew support.
Please send details to our email help@wpopal.com. Thanks,
I was able to resolve it. Thank you!
Your urgent help is highly required, when I update a page even on text word and click on the update button the page become non reponsive! I tried to contact you through your support page it’s not working!
Hi there,
Thanks for choosing our theme. We have checked the ticket system. Now you can create a new ticket on it. Please go here to submit a ticket: https://wpopal.ticksy.com/
Thanks,
there is only Home1 Demo available for import can you describe how can I import home4?
Hi there,
For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Hello, I just found a bug in the menu’s appearance in the template. It is between 600px -768px. The menu is opening but it is not visible ..
Hi,
For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
How can I register license key, I am not getting any option to register like shown in documentation?
Hi there,
Thanks for choosing our theme. The new theme update doesn’t require entering the license key anymore. So it’s not needed, you can move forward to the One Click Demo Import step.
Thanks,
I am trying to import the demo but it is giving me Import Failed error, Also I am seeing demo option for Home 1 only Screenshot: https://www.awesomescreenshot.com/image/25383471?key=d3babb0f3067e3434e00370f21e842bb
For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Hi, I am working with your theme and i found a bug. I send you a ticket on your support forum 4 days ago and still not have feedback. Can you please take a look? Thanks.
Hi! We are sorry for the lateness in replying you. We are doing our best to get back to you as soon as possible. Thanks,
I wrote a message to the support site for 4 days but still no response!
Sorry for this inconvenience. We are doing our best to get back to you as soon as possible. Thanks,
