9447 comments found.
Hello,
please check your support email for a request of quotation for a bunch of customizations.
Please let me know asap.
Many thanks.
Best regards.
Hello,
Thank you for contacting us.
Our customization team will be in touch with you shortly to discuss your requirements.
Regards
Hello I added a new agent but they are not showing up in the agents page https://vanguardrealestate.ca/our-agents/ Here is a screenshot of the agent thats not showing. https://drive.google.com/file/d/1QudCPqnbyUdd7rQDb_o003aiaVWi2VqJ/view?usp=share_link Can you assist? This theme was down from themeforest for months so I couldn’t get support earlier.
Hello,
Thanks for reaching out to us.
The theme was always available on ThemeForest, and there was no downtime or any other problem reported by any other client.
Please email our support department so we can look into this concern related to agent and assist you accordingly.
Regards
Hi,
Is v3 to v4 a simple upgrade or a major breaking changes upgrade ?
Thanks
Hello,
Thank you for reaching out to us.
To upgrade your RealHomes theme from v3.x to v4.x, we recommend creating a staging environment and performing the update process to avoid any possible problems. You shouldn’t face any issues if you don’t have any code-level customizations.
You can consult this guide to learn how to update RealHomes properly: https://support.inspirythemes.com/knowledgebase/how-to-update-realhomes-theme-to-the-latest-version/
If you have any further questions or concerns, please don’t hesitate to contact us.
Regards
Hello everyone, I have a serious problem with this theme, it gives me this type of error and I have already updated the theme to its latest version and it continues to give this error.
Somebody help me
[27-Feb-2023 02:04:57 UTC] PHP Fatal error: require_once(): Failed opening required ’/home/zybaxlze/public_html/wp-content/themes/realhomes/framework/functions/ajax-search.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home/zybaxlze/public_html/wp-content/themes/realhomes/framework/functions/load.php on line 20
Hi,
Thanks for reaching out.
Please contact us through our support platform, as we will have to look into it thoroughly.
Regards
I’m still waiting for answers by email
Hi,
I checked your ticket, and you are already communicating with our customer support team.
Thanks & Regards
Hi, I’m testing the design of the ultra and the fields are duplicated in the search engine
Hi,
Please sign up at our support website and ask your question over there and we will assist you properly.
Thanks & Regards
Dear developper, I appreciated your help today, TY.
Is it possible to improve with a text justify ? it’s more visual 
Thanks for your following along !
Hi,
Thanks for reaching out to us again.
I’ll be happy to help you further. Please let me know in which section you like to align the text as justify. Kindly share the URL of the page that has the targeted section.
Regards
Hi, in general in all texts in the website https://luxhome.lu/faqs/.
we are still having display issues (responsive). My webaster sent you a request about this and we would like to fix all problems for tomorrow because the website will be online this Wednesday.
Hou have all access to improve on the website and can contact my webmaster@luxhome.lu
I hope an issue ASAP.
Have a nice day !
by the way.. Can you imagine creating folders to manage all photos in the future?
THan you / Than you / Than you
and the menu possible How can we do as center on the page 
Than you!
Best regards from Luxembourg
Hello,
Our customer support team has already responded to your queries. Please discuss any further concerns with them to get them resolved soon.
Thanks & Regards
Hello,
I’m using the theme in a new rental version installation..
Just need some info please.
Is there any way to show dates in the format dd-mm-yyy instead of yyyy-mm-dd?
Is there any way to change the initial letter of the weekday word in the calendar?
Is there a way to calculate reservation request prices in the rental version from daily to weekly?
Is there a way to add a fixed cost (text + amount) to the reservation request price calculation?
Many thanks in advance.
Best regards.
Hello,
thanks for reply
>>>>> 1. You can change the date format; please try changing the date in Dashboard → Settings → General.
No, already tried but it doesn’t work
>>>>> 3. You can add weekly prices using Bulk Prices option as shown here
I don’t get the point, sorry. I mean the calculator widget in the sidebar has to calculate the price on weekly basis
>>>>> 4. Yes, RealHomes provides multiple options to add a fixed price. Kindly consult this guide:
Not sure to understand; I mean adding a fix price on the calculator.
Please check your email support; I sent a request.
Please let me know asap.
Many thanks.
Best regards.
Hello,
Are you referring to the Mortgage Calculator or the Property Booking form in Vacation Rentals?
Thanks & Regards
Hello
I’m referring to the Property Booking form in Vacation Rentals + another couple of things.
Please check your support email for a request of quotation for a bunch of customizations.
Thank you
Hi,
Your ticket should have been answered already, and please let us know if you have any further questions or concerns.
Thanks & Regards
Hello, unfortunately I don’t get any
Hi,
Please share the ticket ID and I will look into it.
Thanks & Regards
Hello,
please check your support email support@inspirythemes.com for a customization request.
Thank you
Hello, I am looking to build a real estate rental website and I have 60 or so properties under management. Is it possible to synchronize my properties from booking.com to my website. That would be photos, description, prices, calendar. I will purchase now if this is possible thanks. Or if you can give me a good work around
Hello,
Thanks for reaching out to us.
RealHomes comes with a solution for our clients to import their properties data into RealHomes using WP All Import plugin. The data must be in XML or CSV format.
So, you can use it to import the properties into RealHomes. Kindly consult the following guide to learn how.
Import Properties Data into RealHomes:
https://support.inspirythemes.com/knowledgebase/importing-properties-into-real-homes-with-wp-all-import-add-on/
For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Regards
need more demo of ultra
Hello,
Thank you for contacting us.
We appreciate your interest in our Ultra design. We are constantly working on creating new demos for Ultra, and we plan to release them in future updates. This will provide more options for our clients to choose from.
Please feel free to contact us again with any further questions or concerns.
Regards
Can it show more colums instead of 3 on post grid and property? your demo’s too big
Hello,
You can display the post grid in up to 4 columns using the elementor-based news grid RealHomes widget.
Please let me know if you have any further questions or concerns.
Thanks & Regards
Hello, Is it possible to create in the near future a real estate ad generator like www.outimmo.io (log and see). Great idea? Best regards from Luxembourg.
Hello,
Thanks for reaching out.
We don’t have any plans to create such a generator in the near future. However, we will analyze it thoroughly and see if this is a good idea.
Regards
For some reason the search fields price slider is NOT working, In inspect mode there is the following error: Uncaught TypeError: Cannot set properties of undefined (setting ‘onclick’) at HTMLDocument.<anonymous> (frontend-ajax.js:16:18) at e (jquery.min.js?ver=3.6.1:2:30038) at t (jquery.min.js?ver=3.6.1:2:30340)
More importantly, your support is bad. I have replied to mails where someone apologised for not getting back to me and asked if I had questions ,,,, its been days… I have offered to pay, but then Usman said you guys were too busy and I should try again at the end of the month. I then see on themeforest you encourage people to reach out to you for support.
Please understand that I chose this theme like others because of the good ratings and support , but I see as of late a lot of people are experiencing the same as me.
THIS IS URGENT
I was not able to put this in your ticket system as your site thinks the above message is harmful…. never ending circle here.
Hi Kyle,
Thank you for reaching out to us, and we apologize for any inconvenience caused.
We understand your concern, and please note that our customer support works from Monday to Friday. However, I can see that all your previous tickets were resolved, as shown in this screenshot: https://tppr.me/d7DZd.
Regarding your new concern, the frontend-ajax.js file is not included by us in the child theme. Your developer may have added this file, and the file is located at wp-content → themes → realhomes-child → js → frontend-ajax.js. The structure of the child theme that comes included in the package can be seen in this screenshot: https://tppr.me/QOAyv
I checked our support platform, and the issue you encountered while creating a new ticket could have been temporary.
We always try to accommodate customization requests from our clients, and we decline only when we have reached capacity. If you have any other requests or questions, please do not hesitate to contact us by creating a support ticket using the link below.
Click Here to Sign Up for InspiryThemes Premium Support
Our support team is always ready to assist you.
Regards
The search (price range scale) still does not work, even if I switch back to main theme instead of child theme.
Hi,
I still see the critical JS error in the console of your website: https://tppr.me/yJ1xC
So, you must fix this problem because if any critical JS issue occurs, it breaks all other Javascript related functionalities.
For further assistance or questions, please create a support ticket using the link below, and our support team will gladly assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Thanks & Regards
The bookings section on the dashboard(front end) doesn’t work. The booking do not display there for the user to approve/deny
Hi,
Kindly register on our support website and open a new ticket to ask your query. We will ensure to provide you with the necessary assistance.
Thanks & Regards
I already have… waiting for a reply to that AND my previous mails (from a few days ago). Please get back to me URGENTLY
Still waiting for a reply
Hello,
Your ticket is already replied.
Thanks & Regards
Hi, on the Property Search boxes, is it possible to hide Child Locations / force searching of only Parent Locations?
Hi,
Thanks for reaching out to us.
It is possible to limit the advanced search to parent locations. However, it needs minor code modifications, so please contact our customer support, who will assist you.
Regards
Hi, On the Vacation Rentals, how can i disable the ability for renters to book properties that have already been booked for certain days.
For instance, if renter A already paid for Feb 22 – 25, how can i disable the ability for another renter B to book the same dates, on the same property?
Thanks
Hi,
Thanks for reaching out to us.
Once a property is booked, and payment is confirmed, the dates for that booking are reserved and cannot be booked again. Therefore, there is no need for you to take any further action to reserve those dates.
So, you don’t have to take any action to reserve the dates.
Regards
Hi! Can you tell me the maximum number of agents that can be registered?
Hello,
Thanks for contacting us.
There is no limitations to the number of agents who can get registered on your website.
Regards
My support has run out, but I have actually just installed the theme today and I have never contacted you in support. Hope you will help me out.
I am using the Ultra layout however I have the below questions: 1. How do I switch off this location on cards https://prnt.sc/cxD5Yvju0_7N 2. Is there a way I can have this layout but on the ultra version https://prnt.sc/WIcwrxzeWB96
Hello,
Thank you for reaching out to us.
1. You can hide the address by changing the settings shown in this screenshot: https://jmp.sh/po16W0Hk
2. No, sorry, Ultra has its design, so you can only use its unique design on the single property pages.
For any further assistance or question, please create a support ticket using the link below, and our support team will be happy to assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Thanks & Regards
Hello, When viewing the Vacation Rentals on the mobile version, the “Request a Booking” form shows at the bottom of the page, right before the footer.
How can i move it up, to right after the price details?
Another question: When I hide the search on the Property Detail Page, the Title of the Property appears twice. 1 in the image banner, and 2 in before the price details. How can i remove one of them?
Hello,
Thanks for reaching out to us.
1. The booking form appears in the sidebar, and on the small screen, the sidebar is placed after the content, which is why it looks too close to the footer. Moving the booking form may require code modifications, so kindly contact our customer support team, who will gladly help you.
2. Kindly share the URL of your website so I can take a look to provide you with a solution.
Regards
Hi, after theme update pagination doesn’t work with the latest chrome version, are you releasing a fix?
Hi,
Thank you for contacting us.
Please share the URL of your website so I can take a look and guide you accordingly.
Regards
Hello, I have 5 littles questions… about Ultra theme
1 : How an modify the color of the mobile menu (/ responsive), it’s blue and I can’t change it.
2 : Others settings that I have to change, I have successful some stuff with custom css (like the size of the logo in header), but in this theme, I don’t find how to change correctly the header and other parameters like that.
3 : Almost the same question with models of page by exemple ? When I edit a page, I can choose a model layout but can i change it ? Where ? (by exemple i want to put the woocomerce process to buy in the dashboard layout – and not with the website layout”, i don’t know how to change all that).
4 : About sq/m² postfix, I want to remove the postfix field for automatically post with the good suffix (in my country it’s always the same and for good looking, I don’t want some people write with a big ‘2’ like m2/m²), so I suppose I need to change directly a php file, the one for submit property but it’s which one ? ^^
5 : For the address field, can we hide the full adresse or let be the possibility for people to show/hide the address (or eventuality show only the name of the city) in property submit form ?
Thanks a lot by advance
Forget the 4) I found myself in /common/dashboard/form-fields
Hello,
Thank you for reaching out to us.
1. You can change the colors in Customizer settings [ Dashboard → Real Homes → Customize Settings → Styles ].
2. You can consult the documentation to learn how to modify the component in the theme’s header or create your custom header or footer using Elementor.
Header Settings: https://realhomes.io/documentation/configure-header-settings/
Custom Header & Footer: https://realhomes.io/documentation/custom-header-footer-elementor/
3. You can design the pages however you like using Elementor page builder. You have almost full flexibility and customizability.
4. I am glad that you found it already.
5. Kindly read the following guide’s instructions to hide the properties’ address on your website.
Hide Address: https://support.inspirythemes.com/knowledgebase/how-to-hide-properties-address-throughout-the-theme/
Regards
Thanks for 1. and 5. I have still need a little help on my point n° 2. There are not the header or footer of the Ultra theme in your demo “Elementor Templates”. Only the others like modern and classic I guess. ^ Any possibility to have them too?
For my point n°3 I didn’t find the way to use the dashboard layout for custom content (woocommerce) but I will try to find out.
Also I have 3 news questions (sorry ^)...
5. My search form doesn’t work, anything I type or select, the result is the same = the all properties will show up.
6. In the Ultra Properties Slider (elementor stuff), the label custom “rhea_ultra_hot” still show the keyword Hot even if we modify this one (on subit properties form), so in the “Ultra Properties Slider” it’s still the label “Hot” but if we click on the property, the “good” label custom show.
7. My mortage calculator has desapered, in settings it’s correctly “on” (for sell) but it’s not showing up.
(url= https:// lux home .lu /accueil ) without space
Thanks a lot.
Update for helping : 7. Mortage calculator fixed ^^ (bad setting of my own)
Hello !
Have you take a look for my problem 5 ? ( Search form doesn’t work, I haven’t child theme like the other person in comment with this same problem so I don’t know what to do Help ! ^^)
And still no solutions on my issues n°6. and n°2 / n°3
Hello,
The page template for the search results page, kindly change it to “Properties Search” in “Page Attributes” settings as shown here: https://tppr.me/igEbb
You can change the custom property label in Misc settings for Property Meta settings as shown here: https://tppr.me/zSfYd
Regarding n°6. and n°2 / n°3, please create a support ticket using the link below, and our support team will be happy to assist you.
Click Here to Sign Up for InspiryThemes Premium Support
We look forward to helping you.
Thanks & Regards
Thanks for the search form, it’s work (now it’s automatically in list view) Can I choose to view in grid view by default? (found it for archives pages but not for result page)
About 2/3 understand… but I have already asked another big problem (white screen if not login so clients can’t access without response… but ok I will try to ask you the others issues)... but for n°6, you answer me half for the point n°6 who is a bug of the theme. with this…. https://tppr.me/zSfYd Yes already did… but it’s not showing on home page, and on result page it’s not the good color of the label :
Exemple here : https://tppr.me/O3bAI custom label is orange (instead the good color, there are multiple in reality not just orange, when we click it’s yellow, or sometimes magenta) but on this search page it’s orange ? and on the home page it’s worst : https://tppr.me/tNip5 , no color and no good label, just “hot” label instead the custom label
Thanks by advance for your answer
Hi,
If you have already been in touch with our support team, we hope your concerns have been resolved satisfactorily. If you have any additional concerns or questions, please don’t hesitate to contact them again.
Thanks & Regards
I write here because I have asked support through your system, but never get any response, also payed for the extra support. I hope someone can help me, I have problems with the translation of Ultra design Search window with WPML. The New Fields which created and translated not showing up in translated page, also other items in the Search window could translate only through elementor editor, but somewhy those will be resetted. Some issues I could manage to solve e.g. slugs, some yes, no strings cannot be translated as causing 404 or not working problems.
Hi,
Thanks for contacting us.
I apologize for the technical issues you experienced with your email provider, which prevented you from receiving our replies ( https://jmp.sh/nh1DZlpi ) to your previous tickets. We value your business and would like to assist you in resolving any concerns you may have.
To help you further, please contact us at support@inspirythemes.com using another email address. Our support team will be happy to assist you.
Please note that to diagnose and resolve any issues, we may need to log in to your website.
Regards
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