917 comments found.
After installation process is completed and demo content is installed successfully the wp-admin panel works and is available but the site returns “There has been a critical error on this website”.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, we are downloading the current version, but new pages and updated parts are not coming.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Contacted support.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
This suggests the best hosting from Envato for WordPress themes: https://themeforest.net/wordpress-hosting
Thank you for your interest in our theme!
Hi, Thank you for your advice. Currently I have one more question. Does this theme support role for user access website?
Hi,
Yes, the theme supports basic and default WordPress functionality for users accessing the site: https://www.wpbeginner.com/beginners-guide/how-to-allow-user-registration-on-your-wordpress-site/
Or you can use a powerful membership plugin for your website: https://codecanyon.net/item/ultimate-membership-pro-wordpress-plugin/12159253
Thank you!
Salaam Dear How are you doing thank you so much for this nice theme, I just saw that you make a new update just in 28 February 2023 we want to download the theme from our ‘envato elements’ account 1- is this update active also on your theme in envato elements 2- the theme features shows less features in envato elements !! is that possible ? like it’s not showing there that the theme is RTL support !! also there it showing that it’s compatible with WordPress 5.x and tested up to version 5.6 but her it’s showing that it’s tested up to version 6.1.x. please give advice and clear to me i feel its confusing me thanks
Hi,
1- Is this update active also on your theme in Envato elements?
=> Yes, the theme in Envato elements is included fully.
2- The theme features show fewer features in Envato elements !! is that possible?
=> No, All the theme features are included in Envato elements.
Thank you for your using our theme!
is that means also that it’s already tested up to WordPress 6.0.x, ?
Yes, our theme work fine on WordPress 6.1.1, Thank you!
I don’t know your name Mr. , But Thanks So Much
No problem, Thanks!
Wordpress has reported a fatal error on my website, using the Engitech theme. Although it says it is with Elementor plugin, the path shows the Kirki plugin files – this plugin is required to be installed with the theme in order to customize the theme.
Please advise.
An error of type E_COMPILE_ERROR was caused in line 294 of the file /home/gamutbiz/public_html/new/wp-content/plugins/elementor/includes/autoloader.php. Error message: require(): Failed opening required ’/home/gamutbiz/public_html/new/wp-content/plugins/elementor//includes/maintenance-mode.php’ (include_path=’/home/gamutbiz/public_html/new/wp-content/plugins/kirki/:/home/gamutbiz/public_html/new/wp-content/plugins/kirki/core:.:/opt/cpanel/ea-php74/root/usr/share/pear’)
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello i have 2 issue with this awesome theme: A) first one is scroll is not working backend and front end and
second i cannot replace the logo of the loading because the lateral menu dont show off the loading menu as i read in previous comments. I NEED HELP PLEASE!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I do it 8 hours ago, please check PRIVATE TICKET #3252067 THANK YOU!
Sorry, we’ll check and support for your ticket as soon as possible, Thank you!
Hi there,
I have been working with your theme for a few weeks and really enjoy it!
I did run into an issue that hopefully you can help me fix. When I clone pages the layout of the cloned page breaks.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I´m getting two errors on Engitech theme:
Warning: Declaration of RWMB_Object_Choice_Field::show($field, $saved, $post_id = 0) should be compatible with RWMB_Field::show(array $field, bool $saved, $post_id = 0) in /home/www/domain.com/www/new.domain.com/wp-content/plugins/meta-box/inc/fields/object-choice.php on line 7
Parse error: syntax error, unexpected ‘)’ in /home/www/domain.com/www/new.domain.com/wp-content/themes/engitech/inc/backend/elementor-widgets/icon-box-basic.php on line 250
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How can I import the basic mega menu as used on the home of the demo sites
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
Is it possible to send me an e-mail
Hi,
Please read this guide: http://oceanthemes.net/docs/engitech/4-mega-menu/
1, Download and install the Mega Menu plugin: https://oceanthemes.s3.amazonaws.com/plugins/ot_mega-menu.zip
2, Download the JSON demo file: https://www.dropbox.com/s/7764ghzw7iyjg1o/mega-menu.json?dl=0
Thank you!
Hi I know why i can’t install the theme, it is HTML version isn’t for wordpress, may i requested refund and buy your wordpress version?
Yes, you can request a refund with Author of HTML template, Thank you!
Hello. Are you plan to update the theme and new demos soon? if yes when? another questions: are you have rtl demo to see or rtl demo to import. are it possible to make custom configuration or some development to my website will theme like osticket integration or some changes – if yes are it possible in charge of course
Hi,
1, We have released the new home pages today.
2, For the RTL language, please submit a ticket to get support from us.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
Thanks i install new version but i didn’t see any demo imported products. how can i get woocommerce demo products?
Hi,
Please read more this guide: http://oceanthemes.net/docs/engitech/2-import-shop-page-demo/
Thank you!
I am unable to change the logo. I have changed homepage logo. It’s been changed. But the universal logo has not changed. Please help me out.
Hi,
Please read more this guide: http://oceanthemes.net/docs/engitech/2-1-edit-header-footer-after-imported-demo-content/
Thank you!
Hello, Nice theme! I have used your template (http://wpdemo.archiwp.com/engitech/home-5/ ) to create this page: http://btw-it.bayern/btw-it-produkte/ Unfortunately, when changing the screen size, in some medium resolutions the three green buttons below the header arrange themselves in an inconvenient way. I cannot figure out why this does happen. There seems to be a weird CSS rule in place but I don’t know where it is installed.
Thank you, Felix
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there! Does the Engitech theme meet level AA conformance criteria of the WCAG-2.1 guidelines?
Hi,
Sorry, we didn’t check with these standards, so not sure if they all meet the above criteria or not.
Thank you!
Hello,
I have updated my php version from 7.4 to 8.2 and now i have a error message ” Warning: .../sites/network-partner.be/wp-includes/nav-menu-template.php on line 211” on the top of my web site can you help me ? Thank you.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I am getting this error message on the start page: Warning: Undefined array key 2698 in /homepages/9/d236199825/htdocs/BTWIT-Neu/wp-includes/nav-menu-template.php on line 211
What is the probleme here?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
(this issue was solved- thanks)
Great, Thanks!
Please, I can’t make edits to the header. I can’t add the logo, when I change the header it doesn’t change anything, when I edit it outside of Elementor it disappears, I really can’t change anything. I’m using Header 4 Transparent. Can you help me please?
Hi,
Please read more this guide: http://oceanthemes.net/docs/engitech/2-1-edit-header-footer-after-imported-demo-content/
Thank you!
Hi, I cannot find the pages “Careers” and “Job apply” in “add menu items”. How can I add these pages to my menu/website?
Hi,
We’ll check and provide demo page for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you