26721 comments found.
Hi, after updating Bridge to the latest version, I have a white bar on the top of my page. I have no idea where this is coming from. Would you please have a look? Thanks in advance
https://www.hands2hire.com/I solved it myself. All the best. Hagbard.
Hi there,
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Hi, I am unable to get Slider revolution plugin updates. Could not find the License Key too.
Hi there,
Please note that Slider Revolution does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you updated the theme to the lates version you can also update the bundled plugins.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I have updated the theme and its version is 29.4. But still the version of Slider Revolution is 6.6.5. Latest version of the Slider Revolution is 6.6.11.
Hi there,
You will need to update the plugins manually, as you can see the latest version of Rev Slider is included https://bridge.qodeinteractive.com/change-log/
You will need to deactivate and delete the old version and once this is done you will get a notification that you need to install required plugins. Go ahead and install and activate the latest version that is included within the theme. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins as well as you are more than welcome to submit a ticket to our Help Center where our support team can help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team, I am interested in the theme
I would like to have a event with ticket selling functionality. Is the theme has this feature? Also i would like to do some customization w.r.t checkout page as to remove certain fields say address, country etc. Is that possible with the theme.
Hi there,
Thanks for taking an interest!
Timetable Responsive Schedule For WordPress plugin is bundled with the theme and you can use it for for events. It also have booking functionality. You can read more about the plugin’s page https://codecanyon.net/item/timetable-responsive-schedule-for-wordpress/7010836
First, you need to have some events created, and in order to add them to a page, there are two elements available for that purpose: Timetable Event Hours and Timetable Event Info Holder
Also, you can see it in action in this demo for example http://bridge78.qodeinteractive.com/ – ALL WEEKLY EVENTS section
When it comes to the checkout there is no option within the theme to remove certain fields. This can be either done with some third party plugin or WooCommerce extension or you could edit the themes files. The checkout page is WooCommerce default page and it cannot be edited.
We hope this helped and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can you clarify how the theme license works for staging and dev sites please? If a subdomain is used, will the same license key work for all 3 sites on same domain? or 3 separate licenses need to be bought?
Hi there,
Thanks for writing in! Yes for staging and dev subdomain the same license can be used, it only needs to be approved by our support team, you do not need to purchase additional license for this.
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Can you make it automatically work please? Tried to submit a ticket now…. but can’t because our support has expired….. we don’t need support, just to allow 1 license to work on any number of staging or dev subdomains, from the main domain we purchased.
Also, we have 2 licenses… we’ve bought the theme twice. But no ability to see what domain a license is assigned to? Logged into Qode support area, and you have no function for this?
Hi there,
If you enter any domain in the field you will get listed where the theme is registered. Anyway, if you still need assistance with this please send us a mail to our help center providing your purchase code in it and our team will help you.
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The function doesn’t work. It shows for 1 domain only, not 2 licenses we have purchased. We emailed your help center email yesterday, no reply as yet.
Hi there,
Could you please let us know your request ID of the email so we can check. Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
217804
Hi there,
We do see that your request has been responded so please continue the conversation with our support team if you still need assistance.
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hello, I deleted my site and upload it, but it says my license is used. I didn’t change the domain, I don’t know why it gives this error. My support period is over. Can you help here?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am updating to the latest version of the theme. I am trying it out on staging site first. For this I need to de-register my current site first but since I am using a very old version 18.1, I do not see any option to do it . I do not have a theme dashboard there. Kindly guide me how can I de-register theme?
Already sorted!
Hi there,
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i need to refresh my license as it was stolen by a developer working on my site, could you please refresh it for me
Hi there,
You can always deregister the license on your end from our help center
And if you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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my theme is having issues with the plugin Bridge Core Indispensable for the theme to work, the page is installed on BluHost, may this plugin has some kind of bug?
Hi there,
We have tested the theme and its plugins and everything is working correctly so best practice would be to submit a ticket to our Help Center and one of our support agents will assist you and check this on your end.
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I submitted a help request yesterday that hasn’t been responded to yet and just submitted another one today. I have now had the same problem with two separate themes: they are both compatible with Elementor but i can’t install all the required plugins to use the theme. Specifically, slider revolution is triggering a fatal error on both and cannot be installed. But I can’t use the theme without installing that specific plugin. Has anyone experienced this issue before and knows a solution? All my research says Elementor is not compatible with slider revolution but I’m finding that hard to believe considering these themes are compatible with Elementor.
Hi there,
We do see that your request has been responded so please continue the conversation with our support team, we also do see that it is not related to the theme rather to your server configuration so you can also contact your host about that issue.
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Hi, I am writing to you here because I no longer have a hotline, I have been using Bridge for several years I have an admin that shows up with problems, I no longer have access to WPBakery, is it because your update says to download elementor? Can we use the 2 plugins (WP Bakery and Elementor) at the same time.
Best regards
Hi there,
Thanks for writing in! Do note that we do have certain demos are built with WPBakery and certain are built with Elementor, you can choose from either one of them to customize your site,
You could have both plugins activated, however we do not recommend that as well as your pages that were made with WPBakery will be visible on the frontend but you will not be able to edit them with Elementor. You can check our article about the differences here.
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Hi, OK, many thanks for your reply and clarification. Best regards
In short, to go from one to the other, you have to start all over again.
Hi there,
Best practice would be so yes. Thanks for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Team, Pre-Purchase Question:
Can we your theme on multiple sites? If once activated on website and then deactivate its license. and then can we use it on new website with the same license?
Looking forward to your response. Thanks
Hi there,
Thanks for taking an interest! Please understand that by the regular license you can only use on one single app installation, meaning you can use one purchase for one domain.
If you do not use the theme on a website you can deregister it and install the theme on another domain and register the theme on this domain.
We hope this helped and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, i would like to purchase this theme but i have one or two questions 1- when i enable the members system so people can login and register are they be able to chat with each other? or i need to install something else other than this theme? 2- if the chat function is available is there any screenshot to see?
Hi there,
Thanks for taking an interest! 1. We do not have a chat feature integrated within our theme so if you wish to have this you will need to use some third party plugin for this feature. Have in mind that we have not tested this and cannot guaranty theme compatibility.
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Hi! I have a problem with sending messages via contact form 7. can you tell me where the problem may come from? Thank you.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hello mates, i need your support. I have sent a request in your support website (friday) and i don’t have an answer today yet. (# 215027)
Thank you!
Hi there,
Thanks for writing in! We do see that your request has been responded and that you were provided with assistance from our team.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello. i use quode tours for a long time. i can’t find in documentation or anywhere else how in a singe tour item, behind the title to add the featured image as background. can u assist? i don’t want to repay support for that
Hi there,
Thanks for writing in! Please check the themes documentation here where you can see that you need to upload the Featured image for single tour item.
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this does not help. im using already feature image but in the title background on the single tour item i dont get any image. i would like for every tour to display there the featured image as background
Hi there,
We are sorry, the featured image will not load and you can add an image at the top only in the title section.
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Hello, I installed one of the templates, and I can’t get it to stay marked with color, in the submenu as activated the text, use the Yoga and Pilates template, could it be because of the template? Thank you so much
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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In the “Tour” section you have great typo animations and Logo animations, like the aniomationin the very end. Are they included in the elements? Can´t find them there.
Hi there,
Thanks for writing in! You should know that our https://bridgelanding.qodeinteractive.com/tour/ and https://qodeinteractive.com/catalog does not come included within our Bridge theme since it is used for promotion of our services and showcase of different demos. Sorry about this, however you do have a lot of demos with different features which you can use with our Bridge theme. You can check them all here: https://bridgelanding.qodeinteractive.com/ So our Bridge Tour is used and developed specifically for our presentation purpose.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I would like to purchase this theme for 6 domains. Is there a possibility to get a discount? Thank you.
Hi there,
Thanks for writing in! We would like you to note that all our themes can be bought exclusively on ThemeForest, which is a part of the Envato Market. Envato Market offers purchasing individual themes only, regardless of the type of license purchased with the theme (regular or extended). Due to this, our ability to directly influence the pricing and discounts is limited to special dates and periods during the year like Black Friday, Cyber Monday, Thanksgiving, etc. On those occasions, we usually sell our themes with discounted prices.
We don’t have any active campaigns for our Bridge theme at the moment, sorry about that. You can always subscribe to our newsletter to receive notifications about the latest news and discounts .
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Hi ! The icon cart disappears in Responsive Design mode (only on vertical mobile) Can you help me? Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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hi! I wanted to make a fullscreen horizontal page slider. Is it that possible without use of css? You are using a inverted portfolio slider in elementor which does not have a lot of options.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
