21602 comments found.
hi i have a question. theme options -> general appearance -> Main area (content & sidebar) intern margin doesn’t work can you help me, please.
i want applie padding left and right all body page
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi! I bought the theme yesterday and I’m trying to import a pre-made website but it gets stuck on “Importing attachments. (3/120)”.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Persisting BUG
i have an issue in this section:
https://the7.io/elementor-corporate/client/client001/Once I edit any client content and update the theme it will overwrite other clients content already completed, so i spend 2 days in this issue and summited tickets to support, they tried and finally they said that they can’t do anything, Their support is just for trying not for fixing.
BUG IS IN:
1 – Title 2 – Sub title text 3 – Button link 4 – Image link These 4 content once edited in a single client post will overwrite other clients contents as well.
Therefore if anyone has faced this BUG and solved it, please help me with the way.
Many Thanks for ALL
Hello!
I am sorry, but our support never told they can’t do anything. I will duplicate the last reply from your ticket:
Hello!
Pardon, you have marked your ticket as resolved. Also, I am not sure why 2 days are mentioned: the ticket was submitted today and was replied as soon as it was possible.
Could you please clarify what you mean by “NOT SOLVED”, editing single post doesn’t work for you?
I should say this is how Elementor works. It works the same with other themes, it doesn’t depend on The7. I understand it might be confusing when using it for the first time. But when getting used to such approach, it gives you almost unlimited possibilities for designing your website.
If something still is not clear, I would be glad to explain. Please let us know!
Hello, thank you for reply,
I am tired to write and write about edit a single post, problem is not ELEMENTOR problem is the way you developed this section with a complicated manner that let user be confused. Editing single post doesn’t work doesn’t work for me it duplicates other post contents once updated, IT IS A BUG IN THE THEME, try to understand I am a user and my comment should help you enhance your theme and discover the bugs , better to change the way you developed this section, if it was simple not a bug why the entire theme worked for me without problem?!
Normally a static page with a text and 1 image are easy to handle, but you made a code to call and includes elements from many part thing make it confusing and complicated ?!
Example: 2=1+1 short and simple. but you made a code to say: 2 = (0.25×2) + 0.50 + (0.25×2) + 0.50) very long and complicated.
Regards
Hello!
This is not a bug, this functionality is called “Single Post” template. And it comes from Elementor. We don’t mind explaining how it works once again and with more details. But this is not a bug.
Hi. Widget filter to WooCommerce not working with attributes 
Its not displaying the a category page! (other widgets working fine!) Please help!
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, my support expired but I would like to know how to disable sidebar, please
got it, it is disabled on the page settings
Glad to hear you have figured this out! Just in case, you can submit tickets even with expired support 
I’m about to buy the7.io theme, & use the7.io consulting theme(https://the7.io/consulting/) can i use this theme on wordpress without woocommerce?? On how many websites i can use this theme?
Hi!
Yes, sure. You can remove WooCommerce when the demo is imported.
According Envato rules, 1 website = 1 license. This is true for all ThemeForest themes.
Thanks For the quick reply. do i need to buy elementor pro or basic version is enough? also is there any basic server requirements to run this theme?
You can use its free alternative – Pro Elements.
Thinking about buying, couple questions:
1. Do we have to buy Elementor PRO to make use of everything in this theme or is the free version enough?
2. If we want to use this for 3 of our websites (2 personal sites, 1 business site), do we have to buy 3 different licenses?
Thank you
Hello!
1. Free PRO Elements is totally enough.
2. Yes, you need 3 licenses. This is true for all Envato themes.
Hope you will enjoy the theme 
can i see a demo of thje mega menu funcionality? is there a demo with mega menu? thanks
https://the7.io/elementor-main/ – “Elements” menu.
https://the7.io/elementor-shop/ – “Home”, “Catalogue”.
https://the7.io/elementor-corporate/ – “Company”, “Services”.
Hello, have several Licenses of The7 and after updating theme version v.9.7.0 to v.11.4.1.1 have lost all styles that had on the child theme. Also widgets has changed position. Any help about this. Thank you
Seems like you have overwritten header file in the child theme. You need to update your child theme /dt-the7-child/header-single.php file and make sure it has the following “the7-body” ID: https://www.evernote.com/l/AnSmMKm1P2hL47t39eTbr3RHUH9clnumLVA
1.Does this theme have something like a price table comparing different planes?
2. What does it mean by white-label?
Hello! 1. It includes Go Pricing plugin for creating pricing tables. Also, Elementor has Price Table widget.
2. You can find more info here https://guide.the7.io/start/#white-label
Hi, can I build Page slider using The7 Posts Carousel?
Hi! The7 Posts Carousel is supposed to display posts only. But you can use Multipurpose Carousel and link it to pages manually.
Suggestion:
Would be really nice if the buttons on password protect pages matched the styling from Theme Options/Buttons. See: https://ibb.co/GHNNxyN
Thank you.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello,
I have purchased the theme and installed it perfectly but revolution slider is not working it is giving me the message:
” slide template not exist in slide name” Please help to fix it.
Regards
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hello. I purchase some days ago a licence, I installed one of the demos but now it asks me for the license for Ultimate Addons for WPBakery Page Builder. Do I have to pay separately for this license? I thought you guys facilitated this.
Hi! You can simply disregard the notice https://support.dream-theme.com/knowledgebase/bundled-plugins-license/
Hello, im ready to rebuy this theme again. my client ask if all those features are able with your theme, or if a compatible plugin can do them please tell us which one: My client asks if this theme can do all of those features: – Infinity loading
- Mega menu
- back to top icon on botton right corner
- To be visible How many products exists on each product category
- shortcode to sow products on a specific category
- Banner with famous products
- on a single product page, to be able to have extra tab except “details” and “descriptions” with more details
- image or button that on mouse over shows some extra text in some way (like replacing the image with a text box)
Hello!
1) Infinite scroll for posts grid – yes, it is.
2) Mega menu – yes.
3) Yes, you can see it on any our demo.
4) Yes, you can see products counter on the left here https://the7.io/elementor-shop/shop-default/
5) Yes, it is possible https://imgsh.net/a/2FnSM3c.png
6) Yes, it is is also possible https://imgsh.net/a/yGq9P7U.png
7) Yes, it can be done by means of “The7 Tabs” widget.
8 ) Yes https://the7.io/elementor-main/elements/flip-box/
Hope you will enjoy the theme
Hello there! Just a simple question here. I am using the latest version of the7 (11.5.0). From Theme updates i use Font Awesome 5 (5.15.3)
How can i use the free Version 6 of Font Awesome? Do you plan an update on this matter?
Thanks!
Hello! Thank you, I will forward your suggestion regarding the update to our dev team.
Hello! The Font Awesome latest Version i think is a matter of all buyers of The7 theme. Everyone wants to have the latest version of icons. So an update to this is valuable to all.
But until the update, is there a way that i can add free Version 6 of Font Awesome Icon Set in Icon Fonts Manager (The7 > Icons Manager)?
Thanks
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Opened a ticket (#132601). Thanks!
Pre-made Website section is blank. all plugins are installed especially Pro Elements, and I changed devices with different browsers.
Still blank in Full Site and Single Page. Please advise.
Hi! Could you please try this approach https://support.dream-theme.com/knowledgebase/pre-made-website-content-missing/
this fixed the issue. Thanks!
Always welcome
hi! top bar does not change the data. It does not work
Thanks!
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
did anybody find a fix for Theme Options disapearing when I active Elementor plugin?
Hello,
You can enable/disable Theme Options via The7 > My The7, in “Settings” section.
thank you!
Hi, I bought the theme a long time ago from Russia, will it work in Russia now without registration, premium modules are not needed?
Hello! Kindly note that our services are not available from russian and belorussian IP addresses, and our servers cannot be reached from russian and belorussian domain names.
in which cases does the theme require access to your servers?
