151 comments found.
Hello guys!
I bought a licence in 2017 for KALASEK.COM website. But a last few years I use only simple landing page on this domain name. I would like to use this license for new website FINANCOVANIPODNIKANI.CZ. Is it possible? I cannot cancel a license for KALASEK.COM, because: 1) I dont know where exactly. 2) I dont know username and password… If possible. Could you cancel licence for KALASEK.COM? I want use this licence for new website. Please let me know. Thanks,
is it possible? Just let me know before you will do it. I must approve it. thanks
Hi,
Sorry for the late reply. Please note that only one license is allowed for one website so if you’re using for two websites, you must purcahse another license.
Overrides financity/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0,
For this reason I can’t download demos. Can you please update this and deliver to me? ty.
Hi,
I will check with the dev and get back to you soon.
Thanks!
Hi,
Could you update the archive-product.php and woocommerce/archive-product.php file with this new one for this.
https://drive.google.com/file/d/1HybrcLLPHoXpuZdLnRpQJGW5EYHT_89p/view?usp=sharingThank you very much, it solved my problem.
Enable Logo on Fixed Navigation Bar: Not Working
Theme Name: Financity: Business, Financial / Finance WordPress
I have enabled the “Enable Logo on Fixed Navigation Bar.”. But the logo is not showing on the “Fixed Navigation Bar.”. I need a solution.
I’m using DEMO-1
How to fix this issue
Note: If you are going to open this URL, “mmaainc.com,”. You need to go with advanced option because this domain does not have SSL certificate
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much! 
I have a license (purchase code), but its support has expired. What can I do now?
Thatswhy I asked here
Can you please help me on this
The point is, currently, I can’t see your purchase badge here.
Can you send us the message again via the form in our profile page and please provide the purchase code in there so we can verify?
I have updated the purchase code details using this URL:
https://goodlayers.ticksy.com/submit/#100010995I got this message.
”.WHOOPS, SOMETHING WENT WRONG …
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
What can I do now?
Please guide me how to send the purchase code or Is there any other way?
You can also send me via contact@goodlayers.com instead. I will help checking on that.
I have sent the details via Mail. Kindly review it.
Hello,
I it just me, the “Financity – Business / Financial / Finance WordPress” the theme to select to obtain support is not listed on your ticket system as a theme to select. I am having a weird issue with the “Add a coupon” part of woocommerce where when clicked on the “Add a coupon” on the check out page, it takes me to another url as such—> https://XXXXXX/en/#wc-block-components-totals-coupon__form
There is conflict somewhere that I cant figure out and I would like to open up a support ticket.
Thanks,
I was able to find the theme to submit a ticket. Ticket number 3543580, please when support has a chance can they take a look. Thank you kindly
hi, i am getting a js error where my accordian block on the page will not open. The loading screen will go on for a while and then chrome crashes says to either wait to close the screen. I have tried multiple devices and browers, still issues. Its only when trying to open the accordian block.
Hi,
Could you provide your wp-admin account and ftp-access info back so we can further investigate about this ?
Thank you.
How can I supply you these credentials safely? Do you have a ticket submission portal?
Sorry for mis communication. Please provide this via the form in our profile page. (We have the support system but your support has been expired now so you can’t submit the ticket)
Hi, i have sent you an email and have not got a response. Are you able to just let me know what could be the issue?
Hi
We replied your email since Dec 16: https://take.ms/n8cCa May be it was in your junk mail?
I sent it again, please try to check again.
For this kind of issue, we will need the access to inspect directly as this is not a known issue.
I cannot see your live previews. Your site is being slow
Hi,
Sorry for inconvenience. Can you please try again? It should be fine now.
I accidenty deleted the demo blog pages. Is tehre anyway I can have a template or just the demo for following pages uploaded to my site?
- blog parent page – blog-3-columns - single blog post – Standard Blog - single blog post – Custom Layout 1
Hello,
Sorry, it is not possible to selectively import these pages.
I have exported them as a custom template in the page-builder, could you try importing this file in the Theme Options Panel(wp-admin > goodlayers) > Miscellaneous > Import/export section and see if it helps:
https://we.tl/t-Tl7TFau2x4the single post i think worked, but the blog 3 column didnt. Did this link include blog 3 column or just the single post?
It should have imported both of these pages, I just tried importing the file and it contains both of them.
The blog 3 column is a simple page, it only has a blog element with these settings: https://imgur.com/a/ZTanKKv
that worked. But how do i add the following to the bottom of the post and top? To the top, i want to have the comments and author under the title.
For bottom, i want the about the author, next/prev, and share buttons.
https://tinyurl.com/bdz9sk9n and this https://tinyurl.com/yckjctdhThese should be visible automatically if you import the post template on a blog post in the wp-admin > posts page. If not, make sure these are enabled in the Theme Options Panel > General > Blog Style section.
Didnt work.
Another item, how do you change the speed of the sliders changing slides?
We can see what’s wrong if you share the post URL and WordPress username-password using the form here: https://themeforest.net/user/GoodLayers
Are you using a revolution slider? That can be changed in the slider settings: https://www.sliderrevolution.com/faq/how-to-change-the-timing-of-slides/
Hi, Goodlayers Core can’t update. ‘The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature’ This is the message.
We just checked and confirmed that the zip file is ok.
Can you check and follow this please? https://smashballoon.com/doc/uploading-plugin-pclzip_err_bad_format-10-unable-find-end-central-dir-record-signature/
Also, can you ask your host provide to make sure that ZIP PHP extension is installed in the server? https://www.w3schools.com/php/php_ref_zip.asp
Ok, Thank you
How do you make hover boxes to have equal height? Is there a custom CSS code I can add?
Hi,
Try adding this code in the wp-admin > goodlayers > miscellaneous > custom css/js > Additional Head Script ( without <script> tag ) option and see if it helps:
jQuery( document ).ready(function() {
setTimeout(function(){
var max_height = 0;
jQuery(".gdlr-core-hover-box-column").height('auto');
jQuery(".gdlr-core-hover-box-column").each(function(){ if( max_height < jQuery(this).height()){ max_height = jQuery(this).height(); }
});
jQuery(".gdlr-core-hover-box-column").height(max_height);
}, 2000);
});
Hi this did not work.
Could you provide the page URL where I can see it?
Thanks, but I don’t see the code on your site yet. Are you using a caching plugin? Could you try clearing it and see if that helps?
Try using this code as well:
jQuery( document ).ready(function() {
setTimeout(function(){
var max_height = 0;
jQuery(".gdlr-core-hover-box").height('auto');
jQuery(".gdlr-core-hover-box").each(function(){ if( max_height < jQuery(this).height()){ max_height = jQuery(this).height(); }
});
jQuery(".gdlr-core-hover-box").height(max_height);
}, 2000);
});
Hi, This worked, but it still looks odd, the cards are too large. Does this code take into consideration the largest card, and then make the height the same for all cards? Look under Immigration Appeals, it looks so large
Yes, that’s the only way to make them equal height.
Hi GoodLayers,
Please is it possible to use Elementor to add a TOP MENU to this your demo site https://demo.goodlayers.com/financity/demo2/ when I buy it just as seen on this site https://www.nipc.gov.ng/?
Thank you
Hello,
You can create a top menu(using some tags) in our theme as well, it will look similar to nipc.gov.ng.
We haven’t tested the elementor plugin to create a menu specifically.
I see that this theme was developed by you guys too. https://demo.goodlayers.com/corzo/finance
Is that how the top menus where added??
Thank you
Please I really want to be sure. When I make payment for your theme, I will seek your help on how to go about it. Is that OK with you
That menu is created using the WordPress menu options, this is easier than adding the tags.
Yes, we can help you create this menu and move it to the right if you want
I am having issues with my site where i do not see the Font Awesome. I have done this: enable Font Awesome 5 in the theme option yet? https://take.ms/Pk8TR and still does not show me font awesome icons. Help would be much appreciated!
Hello,
This seems to be happening because of a conflict with another plugin.
Could you try this after disabling your other plugins and see if it helps? If that resolves the issue, you can reactivate them one-by-one and see which one is causing the trouble.
If that doesn’t fix it, please post the site URL where we can see the issue. Thanks.
Hi its not a plug-in issue. the icons were working before, but when i changed the domain of the primary site, it stopped worked. glawgroup.ca is the URL.
Thanks. This is happening because the fonts are being served from a different domain( without the www in URL): https://postimg.cc/TLp5q0w5
Browsers won’t let you do this because of security concerns.
To fix this, Could you make sure you have the same URL WordPress Address and the Site Address fields in the Wp-Admin > Settings > General page?
If you can’t use the same domain, then try adding this code in the .htaccess file of your server:
http://wordpress.stackexchange.com/a/129657 http://enable-cors.org/server_apache.htmlRegards.
How to get lottie support? I try to rebuild page in elementor but there is issue with theme but when I try to add lottie in the default page builder – it doesnt work.
Hi,
The pages on our theme are built with our custom page-builder, you can’t edit them with the elementor plugin. You need to edit them as shown in the Theme Documentation: http://demo.goodlayers.com/document/financity/
Hey guys! Can I use Ellementor in this theme?
You may use third party page builder plugin but note that most element in demo site will not show as it must be called by our page builder.. For example, blog layout, portfolio layout, column service, stunning text..
When you use page builder plugin, it will call its own element, layout.
Another important question – can I use my branding special font in your website? in case you don’t have it in your font list, can i still add and use it?
Hi,
Yes, you can update your own font via admin panel.
Cheers!
I really like your demo, however, I am used to work with Elementor. What if I won’t like using your page builder and find it hard to use?
You may use third party page builder plugin but note that most element in demo site will not show as it must be called by our page builder.. For example, blog layout, portfolio layout, column service, stunning text..
When you use page builder plugin, it will call its own element, layout.
Thanks for your interest by the way
I want to add a sidebar on the single product page, but it can’t be set in the theme. What should I do?
Can you please post this on the support website? Our dev and supporters are only provide support in the support site, not here
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
hello, I started using your theme but I am having issues with its WPML compatibility…, if translating and selecting footer widget language it does not save.., the language selector is not editable.., al the contact demo pages are messed up.., the top bar is not translatable… what is going on?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi. Is this theme still supported and can you add videos instead of images to this page https://demo.goodlayers.com/financity/gallery/
Thanks
Hello,
Yes, the theme is still supported.
These images can be linked to videos, which will be shown in a lightbox/modal. It is not possible to replace the images with videos though.
Hi,
Sorry, that’s not possible.
Mobile scrolling event is not as responsive as on desktop, that’s why we need to trigger it when the page is loaded.
Ok but if you check this website, it loads the counter properly even on mobile https://www.innovafinance.com/
Why the numbers animation doesn’t work on device? It starts on time 0 instead when you scroll the page.
Can you provide the page url that having issue please?
on desktop the counter start when the numbers are at the center of the window, on mobile devices the counter start at time 0
Hi,
We tried checking your site and it looks fine on both desktop and mobile, could you provide some screenshot/screencast so we can see more about this ?
