267 comments found.
how to change the licensed domain name. Ive mistakenly reinstalled wordpress and it is not recognising the same domain as the old one anymore
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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This is so far the worst theme I worked with. I get a technical error message daily because of plugins. Everytime I set a new page as a homepage the site is not accepting the change. I have to stop all plugins or the site just crashes. With every other theme I just change the homepage and the change is applied. Not so here
I always have to switch to another theme, set the homepage and then switch back to powerlift so the change is applied. So far this theme is neither easy not fun to use
Hello,
It could be that some local page options are set differently on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Hi, I recently purchased the theme and am having a problem registering “Slider Revolution”. There is no license code included in the included txt file. However, I need this to activate the plugin. How can I get the license key? Best regards!
Hello,
The plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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Hi, friend. Please can you look at the ticket I created on Monday. Thank you.
Hello,
Your ticket should now be updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
Mikado Portfolio part of
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Hi, I’m interested in purchasing the theme. Once I have installed the theme and chosen the home page, do I also have all the other home pages and pages available in the backend?
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. After that you ca navigate to Settings > Reading and set your page of choice as your homepage (please see screenshot).
Feel free to reach us if you have any additional questions.
Support
Mikado Portfolio part of
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Hi, can i use this product in regular license to make websites for my clients?
Hello,
Please note that each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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why you did not reply on the ticketing system?
Hello,
Your tickets should now be updated with response. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Thank you.
Support
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Hello,
I forgot to deactivate my license on the old page. I have deleted the entire hosting, and now I have created a new one where I have installed WordPress. When I enter the license key, it says: “This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.”
Could you please deactivate it on your end? Thank you.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, demo unable to import either powerlift dashboard or xml import. Please check my ticket # 239780
Thanks.
Hello,
Your ticket should now be updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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I’m importing the demo, but it’s not moving beyond 28%. There is no error, there are no warnings. I have the server configured correctly. I submitted a ticket, but they haven’t responded to me yet.
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Before trying another import, we recommend navigating to Appearance > Menus and deleting the menus to avoid duplicating menu items with every demo import attempt.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Hi!. Please check my ticket
Your ticket should now be updated with response.
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Support
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Hi,
I purchased this theme a while ago. However, I was unable to install the theme without errors. I tried everything you mentioned on your support page. Is there any way I can have you install the theme?
Hello,
If you are having troubles to install the theme via WordPress as explained in this article, then you can try to install it via FTP by following instructions from this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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Hi, how can I disable side menu – INFO?
Hi there,
You can remove this side menu opener under Appearance > Widgets > Header area. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hello, how can I deregister an old site I don’t use anymore? looking to start a new site with this license…can you help?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Support
Mikado Portfolio part of
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hello, Is there any quick way to change BMI calculator units to imperial from metric?
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
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I bought this theme about 2 days ago, submitted support request 2 days ago and up till now, No response. Do I have to wait 10 days before I could get a response??
Hi there,
We are sorry to hear this but we do see that your request has been responded so please continue the conversation with our support team if you still need assistance.
Thank you.
Support
Mikado Portfolio part of
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Hi
After waiting for another 2 days, when should I be expecting a response from your team??
Hi there,
Our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We do see that your request is responded so please continue the conversation with our support team.
Support
Mikado Portfolio part of
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I have responded to your message Do I have to wait for another 48 hours to get a response. Please let me know.
Hi there,
We do see that your request has been responded so please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
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Hi im getting this error during theme installation:
Installing theme from uploaded file: powerlift.zip Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Hi there,
Thanks for writing in! Updates can fail for a large number of reasons and it is often hard to diagnose the failure due to specific configurations present on each server running the update.
Try installing the theme manually following this article.
Support
Mikado Portfolio part of
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hi, please reply to my ticket #217049, i have a managed to install the theme but the powerlift options menu is not appearing to be able to activate and import demo data. i have a timeframe to deliver the project to my customer. appreciate your prompt reply.
guys i opened a ticket 2 days ago!! and still no reply!!
Hi there,
We do see that you are in conversation with our support team so please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
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Hello, We have submitted a ticket asking for assistance but its been over 24 hours and still no response. Please assist.
We are building this theme out for a clients and it seems the entire Widgets area is broken and we cant edit anything. This is a very important feature that cant really be skipped. All of the Widget import data was installed and the php settings are correct.
Hi there,
We do see that your request has been responded so if you need any further assistance please continue the conversation with our support team.
Support
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Seems the only way to get you guys to respond to support tickets is to post a message in here. I am once again waiting… its been 2 days with no attention from your team.
Hi there,
We can see that all Powerlift requests are answered.
Thank you for your patience.
Support
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Please help! it’s the same domain, i just had to delete the site and start from scrath. but code error says it’s in use on other domain – but it is not! only one same domain. Please help!
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Mikado Portfolio part of
Qode Interactive
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which plugin does the theme use? i want to do the following things in my website
https://woocommerce.com/products/woocommerce-bookings/i want to be able to name classes like here and show on website the timetable per week
https://powbox.gr/go/#/schedule/site/1/st/6f23e750-1ef6-4c7f-9228-2f99d5980937, the classes per trainer (scroll dwon)
https://powbox.gr/go/#/instructor/site/1/id/1110722544391947636and to be able to buy class packages
https://powbox.gr/go/#/pricing/site/1/st/6f23e750-1ef6-4c7f-9228-2f99d5980937Hi there,
Thanks for writing in! Powerlift theme is compatible with Timetable Responsive Schedule for WordPress Plugin, however, we do not have a booking/appointment feature included within the theme.
You could possibly achieve this with some third-party plugin for this purpose, but please understand that we cannot guaranty theme compatibility as we have not tested these plugins.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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hello once i click “book now” https://snipboard.io/R1Evwc.jpg can i then select the spot i want https://snipboard.io/Je9GqZ.jpg ?
Hi there,
As we already mentioned we do not have a booking/appointment feature included within the theme.
You could possibly achieve this with some third-party plugin for this purpose, but please understand that we cannot guaranty theme compatibility as we have not tested these plugins.
Thanks for understanding.
Support
Mikado Portfolio part of
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ok thank you
Hi there,
Thank you and let us know if you have any additional questions.
Support
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Hi, may i know does this theme support Wordpress version 6.1.1?
Hi there,
Thanks for taking an interest! The theme is working well with the latest version of WP and PHP 8 so even though it has not been updated you will not have any issues with the theme.
The theme will for sure be updated as soon as possible and latest compatibility will be added to the change log.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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