28306 comments found.
Hi, it seems the Instagram plugin has stopped working, “Cannot call API for app xxxx on behalf of user xx” when trying to renew the connection we get “URL Can not be loaded:The domain of this URL is not added to the domain of this app.”
Hi,
Facebook occasionally stops apps for review without giving any information or warning like this. We are still waiting for approval even though there are no shortcomings or problems. It will be started working as soon as it is resolved.
Thanks for your patience and understanding.
Hi, thanks for the reply. Am I right that it is still not back online?
HI, I have problem with flatsome 3.16.6, i’m try to deflag some option in “Performance” and save it, but flatsome is not saving the setting, the flatsome “circle” is running forever… how can i solve? my support period is expired, please don’t ask me to open ticket.
here screenshot of the problem: https://prnt.sc/iwdwA97qcTOiThank You
Hi,
Could you submit a support ticket here?
Since last Update of Flatsome Theme we see mixed localization in i.E. Woocommerce. We see mixed German / english strings like “add to cart”. Before it was everything in german “Zum Warenkorb”.
It is very confusing for clients and google indexing as well. How can we get full 100% german localisation?
See here: https://levi-wasser.de/shop/
Hi,
Could you submit a support ticket here?
Hi,
I am using a custom product layout. I have a shortcode in the top content box which is great this shows at the top of the page but i would like this to be display further down the product page ideally below the product description tabs.
is this possible using the add_action(‘flatsome_custom_single_product_1’, function()
and if so can you provide me with the hook or complete function?
Hi,
Could you submit a support ticket here?
Hi, I want to buy the template to set up a website for my father’s business. But it’s difficult to know with 100% certainty if the back office delivers everything as I hope/expect.
Is there a refund option when the template doesn’t satisfy my needs, or not?
Thanks in advance.
Ah sorry for posting it here. Thanks for the link.
Hi, is there an issue with the Instagram feed? Says….App not active, This app is not accessible? Thank you
Hi,
Facebook occasionally stops apps for review without giving any information or warning like this. We are still waiting for approval even though there are no shortcomings or problems. It will be started working as soon as it is resolved.
Thanks for your patience and understanding.
Arrr ok, thank you for looking at this, speak soon
Hello, do you know how long this will take to be working again? Thank you
Any news when this will be sorted, noticed other API’s are now working on other themes? Thank you
Hi, any news on this, its been 24 days?
Hello, Would this allow to create a menu like louisvuitton.com or tous.com for desktop and mobile?
Instagram feed is having trouble.
App not active This app is not accessible right now and the app developer is aware of the issue. You will be able to log in when the app is reactivated.
Hi,
Thank you for reporting this. We’ll fix that ASAP.
I wanna know where to find the Icon Set used in Flatsome. Can I buy it somewhere? Can anyone help me out here??
Hi,
We see that your support period is still active. Could you submit a support ticket here?
Our support team will be happy to assist.
I am getting a notification from WooCommerce that some of the templates are out of date even though I have 3.16.4 of Flatsome installed, should I update these templates manually? Here is an example of what Woo is telling me
flatsome/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0,
Hi,
Please update Flatsome to the latest version (v3.16.6).
Hy,
I have a small question about the checkout page. Could you advise me on were/how to change the vertical scroll position the page goes to when a visitor clicks the “Place order” button, but forget to fill in a required field?
The reason is that the error message (ed. Please fill in your first name!) goes behind my sticky header.
I want to change the top position to a bigger number so that it always end below my header instead of behind it.
Thanks 
Hi,
We see that your support period is still active. Could you submit a support ticket here?
Our support team will be happy to assist.
I have already found a solution myself. Under Flatsome Global Settings, place the code below in the BODY SCRIPTS – BOTTOM field and adjust the number “135” to your desired stop height. For me it was 135.
<script> jQuery( function( $ ) { $.scroll_to_notices = function( scrollElement ) { $( ‘html, body’ ).animate( { scrollTop:135 }, 1000 ); }; }); </script>
<script>
jQuery( function( $ ) {
$.scroll_to_notices = function( scrollElement ) {
$( 'html, body' ).animate( { scrollTop:135 }, 1000 );
};
});
</script>
the ux_products slider is quite lag on IOS16 but not on IOS15. Please fix this on next update.
Hi,
Please submit a support ticket here from the account where Flatsome was purchased. Otherwise we can’t verify the current support status.
Thanks for your understanding.
Hello,
On my site: https://deapline.com/, I can’t translate the following words into French: Checkout Login Register ... (strings related to the WooCommerce customer area)
I looked in the translation strings of the theme and WooCommerce but these translation strings are either translated or are not listed.
Can you help me please?
Hi,
Could you submit a support ticket here?
Ticket opened, please check. Thanks !
Hi,
I see that your ticket #164140 has been answered. Could you check your inbox and spam folder?
Yes thanks !
Hi, I am using Flatsome theme and I can’t find a way to customize the My account pages (orders, logout etc). When I try to edit with UX Builder then I only see a text with the shortcode, the content of the shortcode doesn’t get rendered and I can’t change anything there. Is there a way to do that with Flatsome theme? I saw some tutorials where this could be done with Elementor builder. Thanks!
Hi,
You cannot customize WooCommerce My Account, Cart and Checkout pages with UX Builder for now. But we are working on integrating this feature (including building Header and Footer) into Flatsome v4.0.
I am getting a notification from WooCommerce that some of the templates are out of date even though I have 3.16.4 of Flatsome installed, should I update these templates manually? Here is an example of what Woo is telling me
flatsome/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0,
Hi,
Please submit a support ticket here from the account where Flatsome was purchased. Otherwise we can’t verify the current support status.
Thanks for your understanding.
hi,
how can i do this: https://afium.nl/hoogglans-sneeuw-wit-snow-white-40x80-vloertegel-2.html
thanks. best wishes.
https://ibb.co/VLcmtsf
- The newsletter auto pop-up doesn’t work when using: geolocate (with page cache support)
- Is there a way that the newsletter window doesn’t close after the subscription button is clicked? This is useful when the email address entered is already subscribed and a message should appear stating that.
Hi,
We see that your support period is still active. Could you submit a support ticket here?
Our support team will be happy to assist.
Hello, I have added an a href html code to my Download Directions to my footer on https://ftcm.org and it is not showing an active link. Why is this not working and how can I get an active link in my footer?
Hi,
Could you submit a support ticket here?
Hi Flatsome people. Love your theme. Thx. — That said, will you please take a look at the mobile views (tablets and down) for the Wish List page. The layout gets messed up for anything other than desktop widths. I have verified this on my own installations and also on your Demo installation. Same behavior on all. Thanks! Let me know if I can provide any additional info. Cheers.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
No problem. Will do. Thanks.
Attention: DONT BUY THIS THEME Struggling from last 3 months no one helped me in last 3months all they say is we will reply whihc i never got My ticket id is : 162062 and i have been strulling from many days and with multiple tickets but i never got support. I ma using outdated files from so long because of them.
I am trying to contact from last three months Pls contact me on below email id if your emails are in spam box. Email: hairnexa@gmail.com
you asked me in review section to provide an alternative email id. I hope you will contact me and solve my issue. Kindly support
Hi,
I see that you already have an ongoing conversation on ticket 162062 and you can receive our messages. Please continue on this ticket.
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