4638 comments found.
Thank you so much
when will you fix this? Annotations on the collection page are not included
Our team will check and will reply to you soon.
Ask an expert. How i can change that there is no nessesary to add phone number? Only email
Dear friend,
We will reply to your private ticket for this request.
Dear friend,
For technical question, kindly help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and response shortly.
Many thanks!
Hi, I have a question regarding menu tabs before I install the theme. Are there only 3 mobile menu tabs (columns) available?
Dear friend,
Are you mentioning this homepage: https://prnt.sc/1wdRQ6CJi1ma?
If yes, you can follow the guideline here to install theme and import Trendy Style layout:https://halosoft.gitbook.io/ella-documentation/installation/install-theme, it will appear 3 mobile tabs available on your website
For further requests, please open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Thank you
I’m unable to complete the theme installation after more than an hour with no response. I attempted to create a support ticket, but I received an error message stating that my license does not match with envato product.
Hello friend,
In case you can not submit a ticket, you can give us an email here, we will contact to you.
Or you can also contact us via support@halothemes.com to get our support.
Hey good day, can this theme use discount duck plugin from shopify?
Dear friend,
For your function which you are mentioning, we regret that our theme doesn’t support it.
How will I know which plugins you support?
Dear friend,
For the discount duck plugin from Shopify, you have to use a third party (App) which Shopify supports to get this function into your website.
In other words, for our template, we are available “Product Bundle” feature which you can set up a discount code for your reference: https://halosoft.gitbook.io/ella-documentation/product-page/product-bundle
Can I use all your home section in one page?
Yes but Shopify only allows to add 25 sections on one page for maximum
the previous search result is not clickable on mobile, even here in its demo version, I believe this is a bug. to see the product that appeared in the quick search, only on the search page.
Hi Friend,
Thank you so much for your information, we tested on our demo. It is clickable for the product name but the product image are showing product image swap so it is not clickable to go, we will fix this in our next update asap.
Can you help us submit a ticket so we can support you?
I opened the support ticket there, but I’m still waiting for the resolution, I don’t want to sound boring, but it’s important for me to have the search working properly.
We will reply to you asap, thank you so much for your waiting.
upgraded to 6.4.2.
How to disable Quick Add on Mobile theme? I sell personalization product, Quick Add always SKIP the uploading picture form and allow customers to checkout without forcing them to upload pictures or input texts
Hi Friend,
Quick add can be disable on all devices. You would like to only disable it on Mobile and keep it on Desktop?
If you sell personalization products, it means you are using app to show more products options while quick add is getting product options from your product admin in shopify. We recommend you to disable this function if your products is personalization
Or you can contact our support team to discuss more about this
We recently bought your theme and tried. We followed all the instruction from documentation and from video. But its seems that it cause render problems a lot of functionality is breaking up in single product page, it throwing a lot of errors due, leave theme for 5 min or scroll and you can find 1600 console errors in the page. That cause performance issues. I am programmer itself. I was trying to dig deeper to fix by my self but it causes some more issues at the end of the day. We want refund since its does not fit quality out of the box.
Recently viewer popups its a problem, if you switch off it works normal.
Played around, still have huge performance issues over editor mode. To change something sometimes takes 1-2 mins freeze on high end pc.
Hi Friend,
Thank you for listing the problems you have with theme. However, our theme was tested carefully before we release to sell it to our customers. During our support period, the issue can be from conflicting with apps or other factors not from theme itself.
Could you please help us submit a ticket here: https://halosoft.ticksy.com/submit/ and send us images for your issues or videos if it describe better + a staff account.
We will check immediately and verify with you with clearly answers. Thank you so much
Ticket submited + staff account
Thank you
I’m using the Ella theme on my shopify website, but shopify is showing “13” Speed Score with a notification. This is really slow. And from other peoples comments and SEO professionals, they all say the theme was poorly built. Also Google Page speed test show a low score for your theme. Why is the theme so slow, and how can this be fixed? Can you please provide a solution for the speed issue. We are losing lots of money because of this.
I also tried to submit a ticket, but they said my support for this theme has expired. If this is a theme issue (which it is), we should be able to receive support from you guys.
Hi Friend,
Could you please help us submit a ticket which doesn’t require purchase code to help you about this: https://prnt.sc/qtCSL-VaZblv
Tring to paste the code in “settings_data.json” from “high fashion theme” “settings-data-4” im getting this error when saving.
“Error saving config/settings_data.json”
Unable to update the file Setting ’ customer_service_text ’ is invalid. All top level nodes must be ’< p>’, ’< ul>’, ’< ol>’ or ’ < h1>’-’< h6>’ tags, Attribute ‘style=” font-size: 18px;”’ is not permitted on tag ’< a>’, and Attribute ’ style=” f ont-size: 14px;”’ contains styles that are not permitted on tag ’< span>’
Hi Friend,
This issue is from the changes we made for theme settings in the newest theme source to help merchants set up theme easily.
We received your ticket, will send you instruction to your ticket
How should I configure Calculator Free Shipping Message and multiple currencies?
If I set the “Total Price Of Order To Offer Free Shipping” as 250, then it is 250 USD by default but if the buyer change the currency then it is 250 units of the changed currency, which of course is not equal to 250 USD.
For example if I change to Yen, then 250 Yen, which is equivalent to 1.8 USD qualify for free shipping, which is absurd and a bug through which anyone can get free shipping, simply by changing the currency before buying.
Could you please indicate how to configure these 2 settings to work correctly?
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ so that we can support you?
Pre sales Question Can we mix match various sections from different home, product, other pages, as there are some sections that don’t belong to the same homepage or product page
Hi friend,
Could you kindly tell us what section you want to mix so that we can check it for you? Could you tell us more details about this case?
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and choose category Presale: https://prnt.sc/zYgo9k9oOLCh so that we can support you.
Thank you so much.
I love the theme…. Thanks guys for ella theme..
I have two issues….
I have tags for all my dresses/products on my online store. These tags then appear in the filter in my Collection Page under the filter named MAS FILTROS….. All is ok here
Now, I want to create a totally different filter to filter my products based on OCASSION…E.g Summer, Winter etc. But when I add Summer, Winter tags to my products, they do NOT appear in a seperate filter OCASSION that I had created….But rather these tags also appear under the filter MAS FILTROS….
I dont want them to appear on MAS FILTROS filter because there are already other tags under that filter…... and adding more just creates a messs
How to create a totally different filter for OCASSION so that I see all my products with tags like Summer, Winter, Party etc under this filter???
Hi friend,
You go to Collection page -> Main collection -> add Filter Title -> Then enter tags you want to add into List tag: https://prnt.sc/39A4aKrPbXpd
If you have any requests about our theme, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/?
The newest version of this theme is so bad. Nothing works. Followed the instructions and since I had this theme I never had a problem until now and they want $64 just to help. I have tried everything watched the videos and reviewed the documentations and nothing is working clearly it can’t be from my end.
The sidebars are not showing up in the newest version when installed even starting from scratch with the newest version it’s not working and copying the new codes to the old the entire homepage disappears.
Hi Friend,
Can you tell us what is your latest email or ticket you contacted us? We checked and it was in 2021. No contact recently. $64 is for the support extension for your license correct?
Also, we don’t force our customers to extend support just for our theme issues, all theme issues are fixed and updated by us. If it is not theme issues, it is support requests and you need to extend support for your license, it is the policy for support extension.
What version of ella are you using? If you are using version 5 or lower, you need to start configuring theme again because ella 6 is not using anything from the old version.
Sidebar will need to set up with new shopify structure to show filtering: https://halosoft.gitbook.io/ella-documentation/collections-page/collection-section
Here is instruction for you: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-1.0-2.0-3.0-4.0-5.0-to-ella-6.0
I tried getting support and it says I I need to purchase support. Since you have my email address please send me an email instead of me posting that information here. Trust me, if I didn’t have an issue with the theme and had other means of communication with your regarding this I won’t need to be posting here.
Hi Friend,
Yes, we checked and the last communication was in 2020 and 2021 with some support requests about theme not theme issue so supporter followed the policy to request you extend support time. We hope you can understand for this as it is policy for support on Envato with 06 months.
About the issues you listed above, we sent you instruction to follow, hope you can help us follow documentation as it is helpful.
Support team will follow up and will reply to you via email to ask if you need any further helps from us on tomorrow (Monday)
I’m talking about the new 6.4.2 that’s not working. The issue is theme related. If I contacted your 2 years ago it was regarding theme related issues. As I said I followed the directions instructions and even decided not to update the old theme and use the new one and problems just increased.
Thank you, our support team will contact you via email on tomorrow morning asap
Is it possible to make the collection page filtering have “in stock” selected automatically/by default?
Hi Friend, can you explain more for us about this? You want the collection page will always show products which are in stock first?
Yes, I would like to hide products that are out of stock. The filters in your theme have the ability to only show products that are in stock. I would like to have this automatically selected if possible. Thanks
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Thank you so much.
I have had nothing but trouble with this theme. I upgraded from 6.2 to 6.4.2, the problems went away for a couple of weeks but now they’re back. The product thumbnails load endlessly and clicking a swatch does not swap the product image. I have decided not to sink $64 more dollars for support, I am abandoning this theme. Buyer beware.
Dear friend,
We just sent you an email via your email address: ian@ianpk.com. Please check it out
Looking forward to receiving your response soon
It’s possible to have multiple images in one variant?
Hi friend,
Our theme has Variant Image Grouped function, you can refer to if it matches your need: https://new-ella-demo.myshopify.com/products/dinterdum-pretium-condimento-1
If you want to this function, you can set up by following this user guide: https://halosoft.gitbook.io/ella-documentation/product-page/variant-image-grouped
If you have any requests, please submit a ticket at this link: https://halosoft.ticksy.com/, we are willing to support you.
Thank you so much.
Great! Thanks!
Unable to update the file
Section type ‘slide-show’ does not refer to an existing section file Section type ‘policies-block’ does not refer to an existing section file Section type ‘product-block’ does not refer to an existing section file Section type ‘custom-service-block’ does not refer to an existing section file Section type ‘spotlight-block’ does not refer to an existing section file Section type ‘customer-review-block’ does not refer to an existing section file
Getting this Error After install.
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Thank you so much.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
