4647 comments found.
Hi, how are you? Inside a custom tab, I would like to use column or grid, but the bootstrap structure doesn’t work, do you have any tips?
Can we have your email to tell you more detailed about this? Or you can message us via ticket or email. It would be helpful if you can share us design
Hello,
Overall the theme is great, but after installation I have some really annoying problems on my blog Grandgoldman.com:
- The main menu has totally disappeared! Both on mobile and desktop. - Impossible to remove the horizontal lines in the mobile view of the footer - The option to reduce the overall width of the site is missing, especially for blogs - On the blog, the centered photos still appear on the left - The sidebar images do not appear
That’s quite a lot of bugs for such a successful theme. If you have some solutions or just some explanatory links it would be great
Thanks in advance !
Hi Friend,
Can you send us an email or submit a ticket within the category: Report theme bug and create for us a staff account so we can help you check?
Don’t worry if your support has expired, we will help you check if they are theme issues
what is your email ?
it is support@halothemes.com
All right, I just emailed you the same message with object code [65455] 
Thank you, team will try to check and reply to you tomorrow, now is midnight here
All right, no problem ! Have a good night
Hello,
Is there an option to show only the mobile hamburger menu on the desktop version.
I dont want all the menu items to show unless the user clicks on the menu burger or three lines menu then it drops down and shows all the menu items?
Where is the setting or demo for this option?
Hi friend,
To verify this request, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
How is this any help?
Does the theme allow the mobile hamburger menu or not?
Hi Friend, sorry for not answering you right on the previous comment. Theme doesn’t have the option for menu you want. We can customize if you want to show menu like this
Hello How I can activate RTL in my website?
Dear friend,
We have this option available here in Shopify’s customize : https://prnt.sc/-IzpYtpoNtEI
If you have any further requests, you can open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Hello,
Firstly Thank you for this beautiful template. I got a problem about languages.
When I change my default language to English(Actually all other languages except German) everything is working normally. However, when I want to use German as a default language, the tab menu and some product thumbs are not working. I upload some screenshots to explain my problem. Could you help me please?
Thank you!
https://prnt.sc/ZJ6neJp3gzh7—> English language working well https://prnt.sc/nELZSjrbVcty —> As a German language menu is not working, also previewsDear friend,
Many thanks for your feedback
To verify this request, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
I just submit a ticket. Thank you very much, its really urgent bug
Hi, I want to ask a pre-purchase question: Can it be translated on the homepage/landing page of the name of the sections, such as recommended products (sections that have been inserted), or is it necessary to make a new homepage for each language?
Dear friend,
Thank you for concerning to the Ella theme
Answering for your presale question:
For these contents which you mentioned above, you use a third party (App) to translate them. No problem
Do you have an app tip please? I need to know if it is paid or free
You should refer to App of Shopify, and before you install app, you should contact app to ask them if it matches your need. There are some free apps, but there are some you have to pay for.
I used wokiee theme and now changed to yours. My website speed dropped from 37 to 19 (Google sped test) Productpage performance is 10 points… Very poor performance with your theme. I spend lots of time to change the theme from Wokiee to yours. How do you explain this?
Dear friend,
We just replied to your private ticket number #3201537. Please check it out
For further requests: you can continue to post your requests via your ticket so we can easily follow and support you best.
Many thanks!
Can you make Wishlist become text, not an Icon?
Hi friend,
We don’t have setting for this, if you want to change, we will help you change in code.
Please submit a new ticket and then we will help you in this case.
Can you please tell me how I can remove the circle that says “Drag” on it? I haven’t found anything about this
Hi friend,
You go to Home page -> Product block -> uncheck for Enable Hover Drag Icon
https://prnt.sc/feE0kA455NrJ
Thank you so much
when will you fix this? Annotations on the collection page are not included
Our team will check and will reply to you soon.
Ask an expert. How i can change that there is no nessesary to add phone number? Only email
Dear friend,
We will reply to your private ticket for this request.
Dear friend,
For technical question, kindly help us to open a ticket at the support system here: https://halosoft.ticksy.com/ and someone from our customer support team will review it and response shortly.
Many thanks!
Hi, I have a question regarding menu tabs before I install the theme. Are there only 3 mobile menu tabs (columns) available?
Dear friend,
Are you mentioning this homepage: https://prnt.sc/1wdRQ6CJi1ma?
If yes, you can follow the guideline here to install theme and import Trendy Style layout:https://halosoft.gitbook.io/ella-documentation/installation/install-theme, it will appear 3 mobile tabs available on your website
For further requests, please open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Thank you
I’m unable to complete the theme installation after more than an hour with no response. I attempted to create a support ticket, but I received an error message stating that my license does not match with envato product.
Hello friend,
In case you can not submit a ticket, you can give us an email here, we will contact to you.
Or you can also contact us via support@halothemes.com to get our support.
Hey good day, can this theme use discount duck plugin from shopify?
Dear friend,
For your function which you are mentioning, we regret that our theme doesn’t support it.
How will I know which plugins you support?
Dear friend,
For the discount duck plugin from Shopify, you have to use a third party (App) which Shopify supports to get this function into your website.
In other words, for our template, we are available “Product Bundle” feature which you can set up a discount code for your reference: https://halosoft.gitbook.io/ella-documentation/product-page/product-bundle
Can I use all your home section in one page?
Yes but Shopify only allows to add 25 sections on one page for maximum
the previous search result is not clickable on mobile, even here in its demo version, I believe this is a bug. to see the product that appeared in the quick search, only on the search page.
Hi Friend,
Thank you so much for your information, we tested on our demo. It is clickable for the product name but the product image are showing product image swap so it is not clickable to go, we will fix this in our next update asap.
Can you help us submit a ticket so we can support you?
I opened the support ticket there, but I’m still waiting for the resolution, I don’t want to sound boring, but it’s important for me to have the search working properly.
We will reply to you asap, thank you so much for your waiting.
upgraded to 6.4.2.
How to disable Quick Add on Mobile theme? I sell personalization product, Quick Add always SKIP the uploading picture form and allow customers to checkout without forcing them to upload pictures or input texts
Hi Friend,
Quick add can be disable on all devices. You would like to only disable it on Mobile and keep it on Desktop?
If you sell personalization products, it means you are using app to show more products options while quick add is getting product options from your product admin in shopify. We recommend you to disable this function if your products is personalization
Or you can contact our support team to discuss more about this
We recently bought your theme and tried. We followed all the instruction from documentation and from video. But its seems that it cause render problems a lot of functionality is breaking up in single product page, it throwing a lot of errors due, leave theme for 5 min or scroll and you can find 1600 console errors in the page. That cause performance issues. I am programmer itself. I was trying to dig deeper to fix by my self but it causes some more issues at the end of the day. We want refund since its does not fit quality out of the box.
Recently viewer popups its a problem, if you switch off it works normal.
Played around, still have huge performance issues over editor mode. To change something sometimes takes 1-2 mins freeze on high end pc.
Hi Friend,
Thank you for listing the problems you have with theme. However, our theme was tested carefully before we release to sell it to our customers. During our support period, the issue can be from conflicting with apps or other factors not from theme itself.
Could you please help us submit a ticket here: https://halosoft.ticksy.com/submit/ and send us images for your issues or videos if it describe better + a staff account.
We will check immediately and verify with you with clearly answers. Thank you so much
Ticket submited + staff account
Thank you
I’m using the Ella theme on my shopify website, but shopify is showing “13” Speed Score with a notification. This is really slow. And from other peoples comments and SEO professionals, they all say the theme was poorly built. Also Google Page speed test show a low score for your theme. Why is the theme so slow, and how can this be fixed? Can you please provide a solution for the speed issue. We are losing lots of money because of this.
I also tried to submit a ticket, but they said my support for this theme has expired. If this is a theme issue (which it is), we should be able to receive support from you guys.
Hi Friend,
Could you please help us submit a ticket which doesn’t require purchase code to help you about this: https://prnt.sc/qtCSL-VaZblv
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