158 comments found.
Hi. This template looks great. Congratulations. But I have a question. How can I do a header like you have no southwark ? https://hendon.qodeinteractive.com/southwark/ I wanted to do one header like this with on Mose over I can write the number of apartments in which floor.
Could you help me? Thanks, Miguel Cordovil
Hi there,
This header type is Divided and for this type, you will have to create your left-side menu and right-side menu in Appearance > Menus. If you need any further assistance we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Do you support RTL ?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, great look theme. I have a problem with logo size, it cant be bigger then is now and second problem on Lambeth front page that titles and text are hidden. Another problem is with nubers of slides, on 3rd slider showing number 1.
I submit a ticket # 223540 but there is no response.
Best regards.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
Qode Interactive
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Probably the least user friendly theme I have ever used. You cannot change font or sizing or colors of font or backgrounds in elementor. constantly going back and forth in between windows, what a complete train wreck, steer far away from this one.
Hi there,
We are sorry to hear this but you can indeed change fonts from our theme options, if you wish to you can always navigate to Elementor > Settings and uncheck: Disable Default Colors Disable Default Fonts
If you need any further assistance please feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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One of the most terrible themes in my whole journey of website designing.
Hi there,
We are sorry to hear this but you should know that you can always submit a ticket to our Help Center and one of our support agents will assist you with any issue you are encountering.
Support
Mikado Portfolio part of
Qode Interactive
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You did not respond to my application #220190. Please can you help fast?
Hi there,
We do see that your request has been responded so please continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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You gave such an answer, my problem still persists.
Hi there,
Please allow our team to investigate this on your side and we hope that this will be resolved as soon as possible.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I am looking for personalized listing ( to real estate agency ) in the dynamic page ( customer profile / single announcement page or other ..) sync with the subscription system
1- possibility to Customize field / added modified deleted Option: example: add 3 phone numbers – integrated zoom (like WhatsApp) – add a button or other fields – text zone …
2- multilingual
3- possibility of displaying / hiding ADS advertising
4- visit statistics for subscribers
5- integrating short code
6- Hide competitors in premium offers
Note :
-Possibility to create iOS/ Android mobile application (or with another plugin)?
- Do you offer special paid customization services?
-Can I send customer requests to technical support ?
Thanks
Hi there,
Thanks for writing in!
1. You can build your Property page and add content to it but there is no option to modify this nor have we integration with Zoom/WhatsUp, this will require you to edit the theme template.
2. Our theme is compatible with WPML plugin for this purpose.
3. Yes you can, you can use widgets for ths, and display them wherever you want to show you ads.
4. This is not implemented within our theme unfortunately.
5. What kind of shortcode do you refer to exactly?
6. Could you please explain a little bit more on the process and functionality on this one. Thank you.
7. We do only have our WordPress theme which is responsive and functional on every device and we do not develop applications.
8. We do provide support regarding our theme options and functionality and if you need anything beyond that this will need to be checked by our team. You are more than welcome to send us a mail with detailed informations.
Thanks.
8. If you purchase the theme you do get 6 months of support included.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I cannot register my license. I tried to contact a support few days back but no response. As I need to make the website soon I really need to activate the theme. Without activation the demo import doesnt work. Thank you
Hi there,
If you are somehow getting “Please wait..” during the registration process please check this article here that can help you.
Also if you are having hard time submitting a request you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
If you already have a request please share the request ID so we can check this.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Am I best to use this Theme with the latest version of WordPress?
It doesn’t list WP 6.0+ under ‘Software Version’ in the sidebar on ThemeForest?
Thanks
Hi there,
Thanks for taking an interest! The theme will work well with the latest version of WP, and it will be added to the change log once theme update is released.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Please help, I submitted a ticket but haven’t heard back. I purchased this theme and uploaded the demo but its not showing up correctly. I need to get my website built as soon as possible and now it looks like I have to wait until next week for a response! Please can someone help. I spent $85 on this theme and I expect it to work.
Thanks
Hi there,
We are sorry to hear this and checking your request we do see that it is responded so please continue the conversation with our support team for any further assistance.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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I am very satisfied with the theme, the services it offers and especially the support that is always there for me. Very trained and concrete people are employed as creators in this house and what they have to offer in many ways fulfills almost all the needs of my client. from me, 5 stars.
Hi there,
Thank you for your feedback and we are glad you enjoy using the theme and that our support team is there able to help you. <3
Support
Mikado Portfolio part of
Qode Interactive
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Theme looks nice, documentation is worthless and seems to be written by a third grade child. Support is worthless and takes days to get a response that is worthless. STAY AWAY
Hi there,
We are sorry to hear this, we do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and we do see that your request was handled so please for any further assistance continue the conversation with our support team and they will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
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Hi support, due to new EU regulation it is important to host Google webfonts on the own server. All done so far but unfortunately your theme uses Material Icons which can‘t be deactivated as it seems. Would be great if you would add support to deactivate the package manually in our next theme update. Thank you very much.
Hello,
Thank you for reaching us!
You can deactivate icon packs that you don’t want to use in Appearance > Customize > Qode Performance > Icon Packs (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Aweome, worked perfectly. Thank you very much!
Support
Mikado Portfolio part of
Qode Interactive
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how do you edit the property advance tab? can’t find any option, nothing in the theme doc
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Lack of documentation is one of a Web Developer’s nightmares. This theme is no different. There is absolutely no documentation about the actual use of the Custom Shortcodes. Scrolling through these comments and searching online bring me to the conclusion that Mikado-Themes is keeping a tight grip on any information that could be useful to users. They forget that often the user or developer (me) are not the person who bought the theme or have direct access to the theme’s support portal. Nor do we have the time to submit a “ticket” then wait two or three days to hear back from someone often taking 7-10 days to fully resolve simple queries.
Potential users, do yourself a favor and stick with Well-Documented themes.
Hi there,
We are sorry to hear this, however we do believe that our theme is well documented and you can check our themes documentation as well as many articles at our help center and video tutorials that can come great in hand developing your website.
Of course our support team is always eager to help and you can always submit a ticket to our Help Center where one of our support agents be happy to assist you. In order to submit a request you do need the themes purchase code so, wither you or your customer can create a ticket and sign up and provide you the access.
Our usual response time is within 24h and if you have a request open please provide us with your request ID so we can check this.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hey there,
I may wanna buy your fine theme, I like it so much. But I also need the psd files. Is it possible to get them with the theme?
Thanks for a quick answer. Have a nice day.
Volker
Hi there,
Thanks for taking an interest! You should know that you can ask for PSD files upon purchase, you can read more about it here.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello again,
thanks for your answer. I can understand that you don’t have a PSD for all pages. But before buying I want to know which ones are available and if it’s possible to get them with the theme? Please let me know for the Hendon theme.
It would be so helpful for my decision.
Volker
Hi there,
Could you please send us a mail giving us the information on which pages you do need and our team will check this for you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I can’t edit anything in Elementor. It keeps showing a 404 error when I try to save
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I purchased the Hendon theme a year ago, and my support has explored, yet I have an error on the header section of my site, where the request viewing button is supposed to be. Pls, I need urgent help.
Related URL: https://turquoisedevelopers.com/about-us/
Error:
[hendon_core_button button_layout=”outlined” text=”request a viewing” link=”http://turquoisedevelopers.com/request-a-viewing/” size=”small” target=”_self”]
Pls how do I fix this?
Hi there,
We would appreciate if you could please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, Image Map Pro tooltips are not working when Hendon Core plugin is activated.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I can’t create ticket because expired support – customizer is not working thanks Qode Framework plugin. If it is activated, customizer is getting error with any theme. I tried WP 5.9 and WP 6. Error log: Error reading from remote server returned by /wp-admin/customize.php, System requirements are ok. But it works on xampp. Thanks
I solved it. You should check value of SubstituteMaxLineLength too, it has to be 20M to not have this issue.
Hello,
We are glad that you’ve managed to resolve this in the meantime
Support
Mikado Portfolio part of
Qode Interactive
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