1400 comments found.
Hey, First of all, great theme, everythings clear and understandable, easy install.. Deff recommend it! I have a question tho… If the product picture and the wine title is always different size, how can i align everything on shop page grid? thanx in advance..
Hello,
Thanks for your purchase. Can you please send me a temporary admin login? Send the credentials to support@okthemes.com
Best
done that. put my username as subject.
Hey, I need your help a little bit more. Could you check your email, I put the info there. Thanks
Hello,
I’ve just replied to your email.
Thanks
Good morning, When I put a link on box images, the image is doubled. Without link the display is correct. I work locally
What should I do ?
I can send you a screenshot if you want.
THANKS
Hello,
Please update the theme to the latest version (5.8.7) and update the plugins after the theme update from Appearance >> Install plugins.
Should be fine afterwards.
Thanks
hello,
I installed all the required plugins and the demo import, but now, I can’t change anything on the pages.
It sends me on a “403 – Forbidden – Access to this resource on the server is denied!” every time I try to update a page.
Thank you,
Hello,
This needs to be investigated, most likely there are some restrictions on the server. Send me a temporary admin login to support@okthemes.com so I can investigate.
Thanks
Hi. I am writing you because I have a problem. I see that Gallery page are missing on import and I don’t know why. Can you help me?
The purchase code is: 506d439a-0db6-448d-8931-36214be12fa1.
Hello, I just noticed that my blog isn’t working well either. Specifically the “Blog Options” doesn’t work.
Hello,
Maybe the blog page is not set in Settings >> Reading. Can you please send me a temporary admin login to check things out?
Send the credentials to support@okthemes.com
Thanks
Hello, just downloaded and activated the theme, but the website is now unbarebly slow. What can we do about this. Go to lifebyhan.com to see
Hello,
There seems to be a lag of 7sec until the site even begins to load. Can you please ask your hosting about this? Let me know what they say.
Thanks
i can call tomorrow but i feel like its because of your theme, since before i did not have this problem. I even removed some plugins and pages that i dont need already
hello, just from calling the hosting service. They couldnt find anything wrong with the server and expect this issue to come from the theme. How can we solve this? because this is really problematic
Also i have to deal with a deadline so please note that i will have to buy another theme and get a refund if this issue is not solved
???????
oke so if there is no response, then i want my money back.
Hello,
The problem is not theme related because the slow loading happens before even the theme begins to load … so I don’t have what recommandations to give. One thing you can try is to disable the preloader, maybe the server doesn’t like it, from Appearance >> General >> Site preloader.
Please check this screenshot to see the server response: https://imgur.com/a/GgmmNfz
If you still need a refund please go here: https://themeforest.net/refund_requests/new to request one.
Thank you
Luckily it is now working faster. However there is still another problem: the pics on the homepage arent displayed properly on mobile devices. lifebyhan.com
Hello, I have installed the theme but the option to import demo does not appear in appearance. Can you tell me why? Thank you.
Hello,
Make sure the One Click Demo Import plugin is activated.
Thanks
Hi, I wrote in a couple weeks ago and you replied that updates for bundled plugins (WPBakery and ACF) should be available under Appearance > Install Plugins. I checked there but these plugins are not shown. Now ACF has a security issue and is at 6.1.6 but I only have 6.1.3. Why doesn’t this update appear under Apperance > Install Plugins?
Hello,
I’ve released a theme update a couple of days ago with the latest versions of the premium plugins included. After you update the theme, go to Appearance >> Install plugins and you’ll be able to update them from there.
Let me know how it goes.
Thanks,
Just following up for anyone else who may have the same problem. For ACF, I had to deactivate and delete the plugin in order to get it to show up as available under Appearance > Install Plugins.
Hello, why can’t I import the shop_style pages? I see in the menu on my site your link: https://okthemes.com/villenoirdarkdemo/wines/?shop_style=style4 The events are same problem like this. Thank you, Erika
Hello,
You have to change the url with your own. For example: https://okthemes.com/villenoirdarkdemo/wines/?shop_style=style4 https://yoursite.com/wines/?shop_style=style4But you can change the shop style from the ThemeOptions, I’ve just created that option so you can see how all the styles are looking like.
Thanks
Hello, I have problems with the home page, you can only see the slider and I can’t scroll, I also have doubts in other parts of the theme
Hello, How can I get theme support?
Hello,
You can contact me directly to support@okthemes.com. Please mention your website URL and a temporary admin login.
Thank you
Any of your good suggestions?
I solved this 
OK. Great.
Hello, I just bought the Villenoir theme and when I install the ACF Pro plugin I get a lot of errors on the page. I have read a bit about the problem but I can not solve the errors. If I deactivate the plugin the page works normally again. Could you tell me how to fix the functions of the ACF Pro plugin? I am using the latest version of wordpress and php 8.1
Thank you so much.
Hello,
Just go to Theme Options and click Save, that should do it. ACF implemented a check for when the theme options can be used and is giving issues to custom themes. But a simple save is enough.
Thank you
Hi disgogo – All of a sudden you cant see whats in the SHOPPING CART, when you press the small icon in the top right corner? It is just blank even though there are items in the cart. Hope you can help me. Thanks in advance. Shop: www.dhwines.dk
Any of your good suggestions?
It seems to be working just fine … what was the problem?
I don´t know. I used another plugin called Smartsend.
Did you have time to look at the problem with the SHOPPING CART as I wrote?
Yes, I’ve looked, but was working …
Hi, I just updated my client’s site to version 5.8.6 of Villenoir. Were there supposed to be new versions of ACF and WPBakery bundled in? I believe if I understand correctly those plugins came bundled with the theme, is that correct? (Like, we should not have to buy additional licenses to update those?)
Hello,
Yes, with the latest verion of the theme you also got the latest versions of the plugins. Go to Appearance >> Install plugins to update them.
Thanks
When I go to Appearance >> Install plugins, there are some recommended ones listed there (all things we don’t need) but Advanced Custom Fields Pro 6.1.4 and WPBakery Page Builder 6.11 are not listed. Under plugins it says these two are in need of update though.
Just following up for anyone else who may have the same problem. For ACF, I had to deactivate and delete the plugin in order to get it to show up as available under Appearance > Install Plugins.
Is it possible to ad a discount code for specific customers using CSS?
I have solved it
Hello, I cant add or change the instagram shortcode in the widget, i can’t seem to add a or make a new widget. There’s no guide in you documentation on how to add a new instagream feed if it has a new shortcode name. Your widget will only draw contact from the original feed “short code”.
please help with this. regards Aaron
No Support or responses for over a month
Hello,
You can create a new Instagram feed like you normaly would and just add the generated shortcode in a WPBakery text editor module on any page you want.
https://smashballoon.com/doc/setting-up-the-free-instagram-feed-wordpress-plugin/Thanks
Hi,
how can I change the favicon in this theme?
Thank you
Hello,
You can change it from Appearance >> Customize >> Site Identity.
Thanks
Hi, I have another problem, the formatting for “Events” detail pages the “Venue” Address doesn’t display properly, please see screen shot…
https://prnt.sc/FX3O_WBQ_foYregards Aaron
No Support or responses for over a month
Hello,
I’ve updated the theme a while ago and this error is fixed. Please redownload and update the theme to the latest version (V5.8.6)
Let me know how you get on.
Thanks
Hello, is there an auto update, or update from within the dashboard option for the theme or does it always have to be manual update? regards
Hello, how can i stop the image for the parallax headers repeating underneath the image in the lower part of the parallax window? please see screen shot here, i’ve noticed it on your demo too.
https://prnt.sc/Qtd8SXMJo7Bpregards Aaron
No Support or responses for over a month
Hello,
I’ve updated the theme a while ago and this error is fixed. Please redownload and update the theme to the latest version (V5.8.6)
Let me know how you get on.
Thanks
Good evening. I absolutely love your design.
I am an Elementor user so am using your Template Kit but have also purchased the Theme (before I realised it wasn’t Elementor compatible). Is there any way I can somehow use the events and club page templates from the theme in my Elementor built website.
I hope you can help me. Thank you!
Hello,
Thanks for your purchase.
I think there is a way of copying over the styles of events into the template kit but the club page template must be created from scratch. Please send me a temporary admin login of your installation so I can see what can be done.
Send the credentials to support@okthemes.com
Thanks
I am wondering if you have any news on this for me?
Hello,
I downloaded the theme and for some reason, it doesn’t extend to the entire web page but have white spaces on the side. Please take a look at my website and let me know how I can fix the issue.
www.blacktechandwine.events
Thank you,
Purchase codes Authors may ask you for a purchase code to verify that you’ve purchased this item.
10e9d4ef-ce7f-45cb-a0c3-02193076f678 – 10 Mar 2023 REGULAR LICENSE
Hello,
Can you please send me a temporary admin login to check things out? There seems to be a very aggresive minifying rule in effect.
Send the credentials to support@okthemes.com
Thanks
Hello! Sent you an email to support@okthemes.com. Please let me know if you need anything else. Thank you!
