13759 comments found.
Ive noticed that the contact form on the home page here is no longer working.
Not sure why this one in not working (the other appear to be)?
Any thoughts
Chris
Hi Chris,
Please refer to this post: https://kriesi.at/documentation/enfold/contact-form/#troubleshoot.
If this doesn’t help, please start a thread on our support forum – https://kriesi.at/support so we can look into it 
Regards, Yigit
Side menu full height slider, keep trying to figure it out how to have full height side menu template using the side menu
Hi,
Please post a screenshot showing the changes you’d like to make or an example site so that I can advise more accurately.
Regards, Yigit
I tried registering my product id for support and never received the password email. Now it says my PD is already registered. Please help with that. Also, and more importantly, my logo on my website where Enfold is used links to the incorrect URL and I cannot seem to correct that.
Hi,
Please start a pre-sale question thread (https://kriesi.at/support/pre-sale-question/) and attach your purchase code in the private content field so we can reset your forum account
Regards, Yigit
How can I add file upload fields in the contact form? There is no option for uploading file elements in the back office. Please help
Hi,
Enfold’s contact form doesn’t allow uploading files. If you need this feature, we’d recommend you use more advanced form plugins such as Contact Form 7.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
I purchased the product a while ago, but my login for the support page dosent work anymore, and there is no way to contact support, when i used my purchase key it says already used on other account ..i forgot the password and their system is not sending a reset..dont know what to do.
Hi,
Please start a pre-sale question thread (https://kriesi.at/support/pre-sale-question/) and send us your purchase code privately and we’ll reset your forum account
Regards, Yigit
Thank you
It still asks for registration? so i cant write a post there , do you have a mail i can send you my purchase code
problem is i dont know my password but i have a purchase code, and i need urgent help. Because it refuses to install demo 
and i cant make a site for a customer..please small help here
Hello How to change overlay background color css in woocommerce products?
Hi,
Please go to Enfold theme options > Advanced Styling and edit “Linked Image Overlay”.
If this isn’t what you meant, please post a link to your page so that I can give you an accurate solution
Regards, Yigit
Download of files for demo Shop Demo didn’t work! You might want to try reloading the page and then try again. can you please tell me what to do ? thank you
Hi,
Please try to import the demo manually by referring to this post: https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo.
If this doesn’t help, please start a thread on our support forum – https://kriesi.at/support/forum/enfold#new-post and attach temporary admin logins in private content field so we can look into it
Regards, Yigit
Hello. I just got your theme and tried to install it and I get this error
The package could not be installed. The theme is missing the style.css stylesheet.
I was able to figure it out. Now, how do I get this theme installed?
https://preview.themeforest.net/item/enfold-responsive-multipurpose-theme/full_screen_preview/4519990?_ga=2.132615112.734844936.1680412266-225033100.1680412266&_gac=1.46294997.1680414321.CjwKCAjwrJ-hBhB7EiwAuyBVXdUeyPV_YdhgC97H4Be-0thZm1eDhRDe2RFuQPj_HIq6rVRip55-2hoCbE8QAvD_BwEHi,
You can go to Enfold theme options > Demo Import to import any demo you like (https://kriesi.at/documentation/enfold/import-demos/).
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/forum/enfold#new-post
Regard, Yigit
Good afternoon. I am changing the logo of the web, but the change is only made on the desktop computer and this change is not seen on mobile phones, I have deleted the browsing history, the wordpress cache and nothing. Any suggestions?
Hi,
Please try disabling the cache on mobile devices in your cache plugin, clear the cache, and check once again.
If this doesn’t help, please start a thread on our support forum: https://kriesi.at/support/forum/enfold#new-post and attach temporary admin logins in the private content field so we can look into it.
Regards, Yigit
I just bought this slow and outdated theme couple of days ago. I am not sure why the developer of the theme forcing people to go to footer.php to be able to remove “powered by Enfold WordPress Theme” on the footer.
I followed everything step they mentioned, and the dam “powered by Enfold WordPress Theme” is still there.
This theme is sucks, they force every single theme to have “powered by Enfold WordPress Theme”. This is an illegal practice, you should allow the user to be able to remove it. I was also forced to use “Reset All Options”, now the theme looks different. If I knew about the theme that is such a pain in the neck, I never bought it.
Please fix the”powered by Enfold WordPress Theme” on my website. Your support is not working.
Hey,
You are not forced to edit the footer.php file to remove the backlink. You can simply add [nolink] to remove it, as it’s stated in our documentation https://kriesi.at/documentation/enfold/footer/#copyrights-info.
I’m not sure which steps you followed but please go to Enfold theme options > Footer and insert [nolink] in the Copyright field. Let me know if it doesn’t work.
Regards, Yigit
Having problems with all contact forms on my website dragonflyhollywood.com – not receiving any submissions from any forms? Please advise. Any help greatly appreciated
Hi,
Please refer to the Troubleshoot section on our documentation site https://kriesi.at/documentation/enfold/contact-form/#troubleshoot and start a new thread on our support forums https://kriesi.at/support/forum/enfold if that doesn’t help.
Regards, Yigit
where in theme functions.php should i add the following (after what line) >> function change_cf_from() { return “wordpress@yoursite.com”; } add_filter(‘avf_form_from’, ‘change_cf_from’, 10);
Hi,
You can add it to the bottom of the file. We’d recommend you use a child theme (https://kriesi.at/documentation/enfold/child-theme/) so the changes will not be overwritten when you update the theme.
Regards, Yigit
hi, wp bakery is not compatible with the last php version and doesn´t work can you see at lafabrica.club thanks
Hi,
I can see Advanced Layout Builder shortcodes on the website you posted but it is not using Enfold theme.
If you temporarily switched to another theme because Enfold is not working on your PHP version, please make sure that you are using Enfold 5.5: https://kriesi.at/documentation/enfold/theme-update/
Regards, Yigit
im using 5.5 but not work
This is the error. Se ha producido un error del tipo E_COMPILE_ERROR en la línea 646 del archivo…wp-content/plugins/js_composer/include/classes/editors/class-vc-frontend-editor.php. Mensaje de error: Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)`
done! i installed visual composer and it works. thanks
Hi team,
I have been doing some testing with WP 6.1 and have found that Enfold is causing a massive slowdown with WP 6.1.
The tell tale sign is that when using Debug Bar or Query Monitor the Object Cache Hits goes from ~10k (normal) to ~100k (crazy).
Page loads go from being 0.7-2s to being 2-5s for simple admin pages.
Switching the theme to Storefront drops Object Cache Hits back down to a normal level and performance is restored. I have tested with WP 6.1 and 6.1.1 as well as Enfold 4.9 through 5.5. As above I have disabled all plugins.
This issue does not happen with with Storefront or any other theme.
Can you please provide some guidance on this issue. I have been a customer for several years however you’re blocking support posts for customers.
Thanks, Jason
Hi Jason,
I see that Ismael replied to your thread on our support forum. Let us continue there
Regards, Yigit
Dear Team Enfold,
For the past 7 years, we have been using your theme and have been pleased with its simplicity and power. We have even purchased over 10 licenses for our clients. However, we are currently facing issues with optimizing its speed. Despite our efforts, we have been unable to achieve a Page Speed Insights score above 60 on mobile, even though we have implemented WebP images. We have found that the premium version of WP Rocket has yielded the best results thus far. (you can see the results here – https://toud.ro/ .
What steps would you recommend we take next?
Thank you in advance.
Best regards, Alexandru
Hey Alexandru,
Are you using CDN as well? If so, fellow Enfold user Thomas shared some recommendations on this thread: https://kriesi.at/support/topic/cdn-webp-and-wp-rocket-advice-on-setup/
Regards, Yigit
I appreciate your response. However, the solution given did not resolve the problem because for some of the websites we use CDN for other we do not use. Did you look at Pagespeed insights? Do you have an example of Enfold website with a score higher than 90? I am curious, does the Kriesi team not consider this issue important or not prioritize it? I have noticed there are numerous discussions regarding this matter, specifically related to Enfold
Hi,
Here is an example: https://pagespeed.web.dev/analysis/https-www-thehoneypotcompany-co-uk/zlw418h394?form_factor=mobile
We make sure that Enfold is as lightweight as possible and apply performance improvements frequently. Enfold 5.2, 5.3, and 5.4 all had performance improvements (https://kriesi.at/documentation/enfold/changelog/).
Unfortunately, I’m not a performance expert therefore I don’t have any recommendations for you but please feel free to start a thread on our support forum so my teammates or other participants can comment.
Regards, Yigit
Hello, I would like to buy an extra license for an event website. Could you please confirm that your DJ theme would work with an event plugin? If yes which plugin please? Thanks
Hi,
Enfold is fully compatible with The Events Calendar (https://wordpress.org/plugins/the-events-calendar/). We use The Events Calendar plugin on our Church demo: https://kriesi.at/themes/enfold-church/.
I hope this helps. Let me know if you have any other questions!
Regards, Yigit
Hi! Is there a sidebar-page template available for example with the Gym-demo?
Hi,
No, such a template isn’t available. However, you can import the Gym demo, go to Enfold theme options > General Layout > Layout > Logo And Menu and select Left or Right sidebar to display the header on the side, like the Photography demo: https://kriesi.at/themes/enfold-photography/
If this isn’t what you meant, please post a screenshot or an example.
Regards, Yigit
Hi, thanks for the answer. I mean the kind of layou there is already on the Gym demo on the blog page. There is the right sidebar in use but I am not able to use that layout on any other page.
Hi,
You can enable the sidebars in Enfold theme options > Sidebar Settings (https://i.imgur.com/PzYlMkh.png).
If you’d like to display them on certain pages, then you can edit your page and enable the sidebar in the Layout section (https://i.imgur.com/0n51OwY.png).
Regards, Yigit
I’m trying to add the senders email to the reply-to field of the themes forms but I can’t seem to work out how to do this. It makes all enquiries / contact us forms look like they come from me and when replying I have to manually copy and past the customers email.
Hi,
Please edit the email field in the Contact Form element and make sure that the Form Element Validation is set to Valid E-Mail Address.
If this doesn’t work, please start a thread on our support forum https://kriesi.at/support so we can look into it.
Regards, Yigit
Thanks. I upgraded to the latest version and all seems to be working now
Bonjour, j’utilise le thème enfold depuis des années, aujourd’hui je rencontre un problème avec le builder “Avia Layout Builder” de votre thème. En effet, lorsque je cherche à modifier une page, le builder charge en boucle sans s’arrêter.
Version de php : 7.4 Wordpress : 6.1.1 (j’ai essayé en rétrogradant en 5.9.5 ) Version du thème enfold : 3.6.1
Bonjour,
Enfold 3.6.1 is a very old version and isn’t compatible with your WordPress and PHP versions. Updating Enfold to the latest version 5.4.1 would fix the issue: https://kriesi.at/documentation/enfold/theme-update/
Since you are using a very old version, please create a staging copy of your site and update the theme there to make sure nothing breaks.
Regards, Yigit
The latest version of the Enfold theme does not seem to be compatible with PHP 8.0. Everything else within my website is updated but crashed with PHP 8.0. It seems there are quite a few other people having this problem. When will you be addressing it? Its one of the best selling themes with thousands sold, don’t you think you owe it to your customers to update your theme??
Hi,
Enfold 5.4.1 is compatible with PHP up to version 8.1. Please make sure that the compatibility issue isn’t with one of your plugins by deactivating them all. Then you can activate them one by one to find the culprit.
If this doesn’t help, please start a thread on our support forum https://kriesi.at/support/forum/enfold#new-post and we’ll gladly look into it.
Regards, Yigit
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