Hello! Someone answer me too, please? I really need your help.

Thank you very much!

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

Thanks for understanding and let us know if you have any additional questions.

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Hi there,

We do see that your request has been responded so please continue the conversation with our support team.

Thank you.

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Hi there,

We do see that your request was answered so please continue the conversation with our support team and they ill be happy to help.

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Hi there,

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

You can always do it on your end from our help center

So in your case, if you still need assistance with this you are also more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi! Please help me from where to edit the header in the image. Thank you very much!

https://prnt.sc/LU1bGtCvQvJw

Hi there,

You will find this within Appearance > Widgets > Top Header widget area.

If you need any further assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thanks for writing in! You can only specify that there is some discount for children so people can ask for that, but it doesn’t relate to booking. You can only book single priced tour.

We hope this helped and let us know if you have any additional questions.

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Hi there

Thanks for taking an interest! The theme will be updated for sure and we have tested it on the latest WP version and PHP 8 and it works well. Of course it will be updated and the compatibility will be added to the change-log.

Thanks for understanding and let us know if you have any additional questions.

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Hi there,

Thanks for writing in! The theme is compatible with the latest version of WP and PHP 8 so it will work fine, of course it will be updated as soon as possible and the latest compatibility will be added to the change log.

Thanks for understanding and let us know if you have any additional questions.

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Hi there,

Thanks for writing in! We do not have any ETA when the update will be released but it will be for sure as soon as possible.

The theme can be used with the latest version of the WP and if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

You will for sure be notified once the theme update will be released.

Thank you for your patience.

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Hello,

We couldn’t open the link unfortunately.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

We do hope that your email is answered and that you were provided with guidance.

Thank you for your patience.

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Email ticket number199051

Hi there,

Thanks, we do see that your request has been responded so if you need any further assistance kindly continue the conversation with our support team.

Thanks.

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Hello,

Thank you for reaching us!

We couldn’t reproduce this behavior on our local installation. Please check if you have updated the theme and its plugins to the latest version listed in change log.

To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.

In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.

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Hello,

Thank you for reaching us!

We couldn’t reproduce this behavior on our local installation. Please check if you have updated the theme and its plugins to the latest version listed in change log.

To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.

In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.

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Hi,

I sent you an email. I encounter a fatal error again and again when I update the theme. I have version 6.02 of wordpress.

I also have errors when I change the version of php (currently 7.0 the only one that works).

Can you answer me please, I need to make urgent updates.

Thank you for your help. Best regards.

HI there,

Thank you our team will check this.

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Hi there,

Thank you for taking interest in our theme. Unfortunately, there are no such options for price changes depends on type of ticket (adults/children for example).

Thanks for understanding and let us know if you have any additional questions.

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Hi there,

Thanks for writing in! We do not have any ETA when the theme update will be released however since the theme is compatible with WP 5.8.1 it will most likely work fine with the latest version as well and if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.

Support Mikado Portfolio part of Qode Interactive

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Hi there,

Thanks for writing in! We do not have any ETA when the theme update will be released however since the theme is compatible with WP 5.8.1 it will most likely work fine with the latest version as well and if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.

Support Mikado Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Please note that tours and tour checkout are not connected to WooCommerce. If you disable WooComerce, you will lose the shop pages and functionalities.

When it comes to booking functionality, you should know that Tours has our own booking system. We haven’t tested our theme with any booking plugin so we can not guarantee it will work.

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Hi there,

Thanks for writing in! Our team is working hard to get all the themes up to date with the current versions of plugins and extensions. But since there have not been any significant changes from WP 5.8 to WP 5.9 or 6.0 you can update your WordPress version.

If you have experience some issues, please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

Please note that the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could continue the conversation at our Help Center. We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now.

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Ok, I’ll continue on the support panel. Thanks!

Hi there,

You’re welcome!

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