51 comments found.
Hey suport i just purcased your theme Grenda – Event Planner WordPress Theme , and whats is this, its not working at all , please help me iwht the instalation , you dont even have a documantation for this specific theme, look restaurantcrystal.ro
For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
I have added two support tickets and heard nothing. Elementor won’t work with your theme!
Please check your ticket. We solved the issue.
Elemontor loading error
For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
i already did, but no answer from your side
We have replied to your support ticket—please check it at your earliest convenience.
What is the link to support forum?
For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
I have reported an issue on my site on this email – help@wpopal.com. No one has responded yet its been 2 days. please help!
Sorry for the late reply on weekends. We will check email and solve the issues.
Hi, im facing an issue with elementor widget panel loading. I have tried disabling plugins, increasing php limits, enabling zlib.output_compression, but nothing works. When i change the theme, elementor starts working. Could you please advise
Hi.. For your issue, please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
CUSTOMER SERVICE SUCKS! DONT BUY THIS THEME, THE SITE WAS BROKEN, and no one responded for three days, Elementor didnt work, I couldnt update it or save it. DONT BUY THIS THEME you will regret it!
We deeply apologize for any inconvenience caused by the delay in our response. As we informed earlier, our team was on holiday, which may have affected our support response time. However, we have addressed your issue now. If you have any further questions or need additional assistance, please feel free to reach out to us.
Thank you for responding and the refund.
I hope that this unexpected matter won’t stop your future dealing with us in the future, thank you.
Hello,
When I try to edit the theme using elementor, I get a spin (loading on widget panel). PHP limits are good.
Can someone help me to fix that?
Thank you!
- Fixed * Enable “zlib.output_compression”.
This is great to see – kudos to you for finding the solution!! I’m marking this as solved with all due respect to you for doing the work here
Hello,
I want to buy this template, but I would like to ask first if it works fully with the latest version of WordPress and for the smooth running of Elementor. I’ve read many negative reviews and I’m unsure if it’s a good choice for my client.
Also, does the support exist, is it active, and is there a possibility of a refund if I am not satisfied due to the serious problems mentioned above?
Thank you very much!
The template is working seamlessly on the latest versions of WordPress and Elementor. Our support team is actively available to assist customers promptly through both tickets and emails. If you have any questions or need assistance, feel free to reach out. We appreciate your continued support.
Thank you! I’ll continue to purchase.
Thank you for choosing our template.
Can someone explain the support paid for here? I have yet to use my theme with elementor. Have had it for six weeks and no response. When I try to edit the theme using elementor, I get a spin and will not save any change made. Can someone help or direct. This is a frustrating
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Or refer guide: https://elementor.com/help/elementor-widget-panel-not-loading/ Thanks,
I haven’t had any luck in rearranging the service tiles. How do you rearrange the tiles?
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Dear mate, Please double-check your ticket. We have already responded within your ticket. Thanks.
Hello! I just bought your template and once downloaded, it doesn’t look like the preview mode. Also, once I looked at the plugins, it appears that many are missing and I can’t find them. I’m wondering if some have been discontinued. Are others having these issues. Please help.
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info, they will check and help you.
Thanks,
This theme is not working properly!!! May I get my money back?
You can send a refund request here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Hello there
I bought your theme today
I have a few questions;
1- Where should I enter the Item Purchase Code? 2- I imported the grenda theme as you showed, but why are the pictures not showing? Samples files are not in the zip file I downloaded from ThemeForest 3- Do I need to buy WPBakery Page Builder? 4- WPOPAL-> Posttypes that appear in your Guide but not in my admin panel . Where can I find this?
Hi there,
Thanks for choosing our theme.
1. In the new update of the theme, we remove it. You can use that Purchase Code to submit a ticket on our support system https://wpopal.ticksy.com/
2,3,4. Please contact our support team at https://wpopal.ticksy.com/, they will guide you.
Thanks,
Hello Do you have any discount?
Hello, thanks for contacting us. Sorry, we don’t have any discount for this one now. Thanks,
Question for those who purchased the theme recently (before contacting support). Is your menu jumping to the left, as if is left aligned, and the logo remains in the middle? Ackward behaviour, I know, but this is what I see. Thank you.
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and help you.
Thanks,
...and how do I remove Venue from the main menu
Please submit a ticket here: https://wpopal.ticksy.com/, our dev will guide you. Thanks,
I cant add pictures to lide revolution
where do you edit the venues
Hi there, thanks for choosing our theme. Please contact us at https://wpopal.ticksy.com/, our technical support team will guide you. Thanks,
I have not been able to submit ticket because there is no Grenda in your product category. This support is not good enough. Pls how do I edit the Event list…there is no where here, i cant change the venues!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi there, please choose this category to submit a ticket: http://prntscr.com/vbhd8n. Thanks,
