259 comments found.
Hi i have now purchased the theme, i cannot see an option to change the mobile header style from light -> dark (or vice versa) I can see that I can manually change the header logo and header background colour but this doesn’t work because the menu button is still black. do I have to amend code manually or am I missing an option?
Hello,
The color of mobile header opener can be changed with some custom css. Please try adding custom css below to Appearance -> Customize -> Additional CSS:
.qodef-mobile-header--standard #qodef-page-mobile-header #qodef-mobile-header-opener .qodef-lines {
color: #fff;
}
Support
Edge Portfolio part of
Qode Interactive
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Hi, I’m looking at buying this theme, however on the Elementor version, specifically on the fullscreen slider, there’s an unwanted margin at the bottom of the page. is this something that can be resolved before I purchase it?
Hello,
Thank you for reaching us!
This margin can be removed through Elementor options and we have now corrected this on oud live demo.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello! I bought the Boldlab theme on March 15th for a specific project, which has been cancelled. Kindly asking for a refund because I won’t be needing or using the theme. Thank you in advance! Greetings from Vienna
Hello,
Refunds are handled on Envato Market as explained in this article here , and we do follow official Envato Market refund policy which you can check in this link.
Support
Edge Portfolio part of
Qode Interactive
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Hi, am facing issue with saving, installed and running theme but now whenver i save from boldlab core settings anything that shows saved but nothing changes for example change of menu or logo anything
Hi there,
Please check the page options since those options override the global ones.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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HI, where can I register your theme in my account for a support ticket?
Hi there,
To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I have been using the BoldLab theme and had deleted the unused pages from wordpress. Now that I need a few pages to be added to the theme and am trying to use the import option for the Boldlab Dashboard – Import page, it’s giving an error everytime and import not making progress beyond 0%. Can you guide how to import a new page into the theme for updation? Thanks
Hello,
We usually recommend importing the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.
The best approach if you want to check the settings or any element from the original demo is to create local test website. For this you need to install local server, e.g. XAMPP. Then install WP, Boldlab, plugins and import demo content to your local testing website and check how the pages have been built and what settings/elements have been applied.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I’m currently using the Boldlab theme, but I’m migrating to another theme you created, Breton.
It seems to be used the same Qode addons, but how is the migration in the case of a portfolio section?
Best regards,
Hello,
Please note that most of the themes are not interchangeable as each theme has it’s own shortcodes, templates and options which may not be available with another theme.
Support
Edge Portfolio part of
Qode Interactive
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Is it possible to get an answer / help to my support ticket nr #212999? Thank you!
Hello,
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello. I’m having serious problems with the pagination of a portfolio I get No posts were found for provided query parameters. for any page after the first one. This theme has not been updated in over a year. Many things have changed since then. My support period if finished and I frankly find unfair to charge when you haven’t made any update in over a year.
Hello,
We are constantly working on updating all our themes and the can be used on latest version of WordPress.
Please check this article – How To Solve The Sorry, No Posts Matched Your Criteria Error.
Support
Edge Portfolio part of
Qode Interactive
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Hello Author, I am the developer NYC360 client who purchased your theme two days ago, and the same person who asked you about the sub-domain and licensing, the purchased tag shows on his account now under that thread.
Quick question for you, please take a look at this screenshot: https://app.screencast.com/qxqNSRuBoCeFH it’s the third time to run the demo using the WPBakery + ALL Content + All Attachments.
This is the third time to run it, first time it stopped at 22%, second time at 44% and now as you see in this screenshot it’s been at 52% for 30 mins. Is this normal?
The server specs are good enough to run anything yet we are using PHP 7.4XXX for a reason which is needed by another application running by the same client. Please let me know.
Thanks
UPDATE: We upgraded the server to PHP 8.1 and ran the import again, it passed the 52% and now stuck at 64% for 20 mins. Here is our current server/account specs. https://app.screencast.com/lJG36rVVeDpGW
Hello,
Thank you for reaching us!
Please note that we haven’t tested the theme with PHP 8.1 yet so we do recommend using PHP 8 or PHP 7.4 for now.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hello Edge-Themes,
A ticket number: #205314 has been created by the buyer’s account : NYC360, attached the purchase code and permission to access the website using the admin dashboard or FTP if needed. Please look into that asap as we have limited time to deliver this project.
Reminder: I reverted the PHP back to 7.4 and again, it’s not the PHP Version, in fact I have tested your product all day long yesterday and it works fine with PHP 8.1.
Let us know please if you will be able to install it.
Thanks
Hi,
We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I am interested in your theme and I have a pre-sale question please. I have a main website let’s say it’s called XYZ.COM it’s the main corporation which offers 4 services and the 4 services will be on a sub-domains for example: service1.xyz.com, service2.xyz.com… etc
Do I require to purchase a license for each sub-domain including the main one? or I can use the same license as a multi-site?
Thank you and good job on your design
Hello,
Thank you for taking interest in our theme!
When it comes to multisite and subdomains, we can add a certain number of related subdomains with your main domain, but please note that only subdomains with related content. So it the case you described this can be done.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi There, Can you please help me out with this portfolio that section is not working properly on mobile responsiveness error can you please look in this and help me out Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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I didn’t get the support they told me the error is fixed but it is still not fixed and my license is expired now help me out
Hi there,
Could you please provide us with your website URL and describe the issue exactly so we can check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi!, Is this theme still supported? I just extended support- but did not receive a response. My theme, which has been installed for 2 years has massive mobile usability issues – and I need support.
Please let me know if this is still supported. If it is not – also let me know so that I can start working on switching the template, and get a refund on extending the support.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I am writing to you as website developer. One of my clients use your theme and they receive this error message at php 7.4 (if we use the WordPress debud option):
Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/artsillu/public_html/wp-content/plugins/boldlab-core/inc/core-dashboard/sub-pages/import/import.php on line 271
Unfortunetely,as they setup higher php version, 8 or 8.1, than it result fatal error on the website.
Please be so kind and avice, how can we fix the problem?
Thank you very much!
Hello,
Thank you for reaching us!
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
Qode Interactive
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Hi, thank you very much for the quick answer, I really appreciate it. The client updated also the core plugin etc, based on your advice. Unfortunately, the higerh php version of 8 or 8.1 still result fatal error on the website. Please be so kind and help to fix the issue. Thank you very much! Domain: https://www.artsillustratedstudios.pro/ but we are waiting for the recovery of the website by the hosting provider.
Hi,
The compatibility with PHP 8 is added in the latest theme update, however, we still haven’t tested the theme with PHP 8.1 yet.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
My client bought this theme and I have a request, can’t I use a custom page template? I created the page, I chose the template I created, but my custom page php does not appear in the front.
Could you please help me ?
Best regards, Andrei!
The template page looks like this:
<?php /* Template Name: Jobs Template */
get_header(); ?>
asdasdasdasdadsasd
<?php get_footer(); ?>And I can choose the template in the backend, but an archive page appears in the front.
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Youtube embed is not working correctly. When we enter the page for the first time, we get an “the video is un available” error. If you refresh the page, the video comes up correctly.
I am sharing the youtube api error in the attachment. Can you provide control? I think youtube doesn’t accept boldlab video player.
you can check this link: https://www.purplecrtv.com/proje/ielev-okullari/
Hi,
Please double check if you’ve entered correct url for YouTube video. The url mustn’t be from a playlist, it needs to be the url just for the video.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Really need to update this theme guys. We’ve bought several themes from Edge / Qode over the years and love the work. Although BOLDLAB is a 2019 release it would work great for a site were building for a client, but were very hesitant to buy because of the lack of proper updates. An $85 theme should have regular updates, especially on a theme thats 3 years old and still priced that way. Too many comments about broken CSS on install, etc.. Help us out here guys.
Hi there,
Thanks for writing in! The theme will for sure be updated and even though it has been a while while we released an update the theme will work perfectly fine. Of course if you need latest versions of the bundled plugins this can always be provided from our support team.
We are here if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Ok, Thanks. We’ll go ahead and go with it!!
Hi there,
Thank you if you need any assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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We want a refund, period. The theme needs to be updated. You’ve wasted our time, AND OUR MONEY. It’s obvious you people don’t care about your customers! I tried to be polite about it in requesting a simple refund after you lied to us, then you insult us by sending senseless bot emails, and replies? The theme s NOT updated, and FULL of errors! Check your comment thread since you seem to want to ignore the FACTS. After 7 years, we’re DONE with Qode Interactive, and EDGE themes. Send the refund or we’ll come after it the legal way. It’s that simple.
Hi there,
We are sorry to hear this really and we do see that your refund was approved. Just we wanted to investigate the issues you encounter on your side since this could not be replicated on our testing installation Please note that we are trying our best to assist all of our users and the theme is working correctly on our end so we have referred you to our Help Center where our support agents can investigate and assist you if you are having troubles with our theme.
Support
Mikado Portfolio part of
Qode Interactive
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One thing that would help this layout is on the demo when you click another page number it does not go to the top of the page.
Hello,
As we do not have enough information about what it is you find troublesome, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Is It just be or does the documentation not show where to edit the default social media links – address/phone information or the opener that is after the landing link on the menu of the blog layout.
scratch that
Hello,
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello Team,
Can I use this theme on multiple websites simultaneously without deregister theme.
Regards, Sumit
Hello,
Thank you for reaching us!
Unfortunately no, multisite license is not available as option. With the Regular license you purchase with our theme, you can use the said license only on a single website or a domain.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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