259 comments found.
a question before buying, the project is for a tour agency. I need that when processing the payment you request personal data such as name, surname and ID of EACH OF THE PARTICIPANTS. That is to say, if the user reserves 6 people, at the end of the purchase, he asks for that information of the 6 people who will go. That’s possible?
Hi, The theme doesn’t support this and I think don’t any theme supports this. We can custom work help you this.
Best regards,
Ovatheme
Hello, I downloaded your theme from Elements Envato and i have a question about the check in and checkout date ! Right now i can only select the checkin date, but i also want to be able to select check out date, for example : i want to select from 13/04/2023 to 30/05/2023! can you please guide me how to do that ? If i need to pay for theme support let me know and i will do it. Thanks.
Hi,
You have to customize code for this feature. Please contact me here https://themeforest.net/user/ovatheme#contact
Thank you!
Hi Team o bought the theme great job , how i can change the default tour page , as you provide 2 , because i’m facing a problem on mobile view it’s not responsive , the form is broken , can you support with that please !
Hi,
- You can change template of tour page in setting. Read here https://ova-themes.gitbook.io/tripgo/tour/settings#product-detail-tab
- Responsive: It is cache in Elementor. Go to Elementor >> Tools >> General tab: Click “Regenerate file and Data” button.
- Also please make a ticket here https://ovatheme.ticksy.com/, so we can supports you easily.
Best regards,
Ovatheme
Thank you team , issue fixed with the solution you provided , i have an other question please , how i can skip the cart view and directly after click book now send users to checkout not cart page
Yes, you can config this in woocommerce. Please make a ticket here https://ovatheme.ticksy.com/, so we can instruct you detail.
Thank you!
How to link a product with particular destination?
Hi, You can choose destination in a product: https://prnt.sc/tsQPLSCFmLzj
How to hide map section from the destination page?
Hi,
- You can use Template 2 because this template doesn’t display Map. Read here https://ova-themes.gitbook.io/tripgo/basic/theme-options/destinations
- If you want to use Template 1 for destination page, you can customize template in child theme. Read here https://ova-themes.gitbook.io/tripgo/destination/customize-template
Best regards,
Ovatheme
How to change text in TOUR PLAN into ITINERARIES? Instruct me with thks!
Hi,
If you want to change “Tour Plan” text, you can use Loco translate plugin to replace that text in theme.
To add Tour Plan: You can add it in per tour: https://prnt.sc/eZcNUe-gwBJQ
Thanks!
Can you do it for me. I donot know how to use this plugin. Tnks!
Hi,
You can read documentation here https://ova-themes.gitbook.io/tripgo/translate-words OR make a ticket here https://ovatheme.ticksy.com/ and include your wordpress admin account in ticket, so we can make it help you.
Thanks!
I’m interested in buying this theme, i just want to know if we can add an option in the booking form – Select fixed dates from the dropdown or custom checkin option at the same time?
Hi,
Yes you can add custom checkout field for booking form. Read here https://ova-themes.gitbook.io/tripgo/tour/create-custom-field-checkout
Thanks!
Can the custom field be dynamic value for each package or it’ll be same for all package?
I just want user to select from a list of dates or select their own checkin date is the desired date is not listed, let me know if that is possible
Hi,
You can create unlimited “Custom Field checkout”: https://prnt.sc/AYAM_0f5fUHu And in per tour you can choose different custom field: https://prnt.sc/JpvbJVKBppuP
Thanks!
How to customize Tour map in Tripgo theme?? Who can help me now?
Hi,
What do you want to customize ? Please make a ticket here https://ovatheme.ticksy.com/, so we can help you.
Thanks!
I made many tucket but no any answer.
Hi, Please check your ticket. We replied you.
Hi Does Tripgo theme have hotel booking function? Or is it just a tour booking function? I love Tripgo theme with 2 in 1 function
Hi, No it doesn’t. The theme only supports for Tour.
I’m going to buy this theme but I’m wondering: Can it open a shop? (eg hats, t-shirts, backpacks, souvenirs…) not tours Thank!
Hi, Yes you can. You can open a shop (eg hats, t-shirts, backpacks, souvenirs…) .
Thanks!
I WOULD LIKE TO KNOW: the theme with which plugins is compatible for multilanguage? I want to put in Spanish and English
Hi, You can use WPML plugin.
SUGERENCIAS PARA PROXIMAS ACTUALIZACIONES. 1- que se pueda agregar campos personalizados ejemplo. donde dice incluye no incluye, itinerario – AGREGAR Recomendaciones, como reservar, puntos de abordaje cada usuario pueda agregar esos campos y personalizar cada titulo que tiene ese campo. ya que esta en ingles y yo soy peruano y mi idioma es en español. 2- que el calendario pueda estar afuera asi se facilita que puedan escoger mas rapido las fechas disponibles. 3- la opcion de traducir todo al español
Hi,
Included/Excluded & Tour Plan: Currently you can add title in backend. I don’t understand you mean, What needs improvement here?
About Calendar: I don’t understand you mean. can you send some screenshots ?
You can use Loco translate plugin to translate theme, plugin to your language.
Thanks!
I HAVE A PROBLEM where do I add the google maps api? In the theme I have tried to search in the theme everywhere and I can’t find it.
OR OTHERWISE I WOULD LIKE TO KNOW that I can translate the theme or that the plugins are 100% compatible
Hi,
- Google Map: Please Go to WooCommerce >> Settings >> Booking Tours choose “General tab”: you will see API option. Read here https://ova-themes.gitbook.io/tripgo/tour/settings
- You can use Loco translate plugin to translate Tripgo theme and “Travel and Tour Booking Plugin” plugin.
Thanks!
Cant see product short description on products page
how can i enable product short description in product single page
Hi, You have click in “Screen options” link and choose “Product short description” checkbox: https://prnt.sc/5nTUEtdka_7t
selected product description but its not showing in the page
Hi, Please make a ticket here https://ovatheme.ticksy.com/ and include your wordpress admin account in ticket, so we can check help you.
Hello, is it possible to disable the “child price” field? How is it done? Thanks!
Hi, You can disable it in setting. Read here https://ova-themes.gitbook.io/tripgo/tour/settings#booking-form
Presale Questions:
1. Currently we do not want to sell any trips online, but show all the trips and have a inquiry form instead. Is this possible? 2. Once some one decides to buy a trip, can we place an order thru the backend and add the trip for the customer? 3. Is all management login thru front end or is it via backend. 4. Can custom fields be added to the inquiry forms? 5. Can all the order data be exported? 6. Does it link to any external systems like VRBO, AirBNB or travel sites? 7. SMS capability Thanks
Hi,
1: Yes. Note inquiry form only send information to mail of admin or staff.
You also can use Booking form with bank transfer – payment gateway, so the customer doesn’t need payment booking.
2: Yes. You can add order for any tour in backend.
3: You can manage via backend.
4: Yes. You can add custom field checkout to booking form and inquiry forms.
5: No you can’t. You have to customize code for this.
6: No it doesn’t.
7: No
Thanks!
Thank you for such a quick response. Clarification on 3. Does everyone log in thru wp backend, including users? Does it use woocommerce with custom fields to set up the travel packages, like products? Are there any screen shots of the dashboard? can I have resellers or affiliates? Thanks again
Hi,
3: Sorry I don’t understand you mean. The admin want to add tour, he have to login wordpress to access backend.
The customer can login to manage their booking like our demo: https://demo.ovatheme.com/tripgo/my-account/
Custom checkout field. Read here https://ova-themes.gitbook.io/tripgo/tour/create-custom-field-checkout
resellers or affiliates: The theme doesn’t support this.
Thanks!
I bought Tripgo theme but problem of config layout and booking form. I submided tickets to support team no any answer. Who can help me now?
We will reply you tomorrow. Please wait
hi how can ı add a day tour available on repeated days every monday and thursday whole year round.
Hi,
You can Create tour with Duration (Hour). Read here https://ova-themes.gitbook.io/tripgo/tour/create-tour
hi ı couldt find any answer for my questing on that link. My question is I have a tour which available each mondays and thursdays troughout the year how do I disable the other date for booking. there is an option disable date but the option is not usesfull. is there an easy way to do it?
Hi, You can disabled any day in week in per tour: https://prnt.sc/3Ftn2cLjktne
Hi, I bought your theme today but donot know how to customize the booking form and enquiry form. Help me pls?
Hi, If you bought the theme at themeforest, please make a ticket here https://ovatheme.ticksy.com/, so we can instruct you detail.
H Author, May I have some question before buying your theme? 1. I want to have tour tailor-made form for the customer’s requirement. Can you do it? 2. Can I use your theme for more than 2 websites? 3. Can I customize text in Bokking and require form? Looking forwards to your reply soon with thanks!
Hi,
1: Please for an example about this.
2: Yes but you have to buy more regular license because per license only use for a domain.
3: Yes.
Thanks!
Thanks for quick reply. 1. The tailor made form like this: https://adventureindochina.com/tailor-made/ 2. How much do I have to pay more for more than 2 websites.
Hi,
- You can create this form by contact form 7 plugin, so the customer insert their info in form then the admin will receive mail about customer info.
- You have to buy per license for a domain. For 2 website you have to buy 2 times ($59+$59 = $118).
Thank you very much! i will come back soon.
It would be nice that in next update you can add hours and availability for each hour.
Yes. We are developing this feature and release it in next version.
We updated Hours tour in latest theme.
Its great but, when i click on add time nothing happens it just go top
Please delete cache browser and test again.
Cleared cache and worked great, thanks
Great job!
Hi, how to configure to possibility to allow pickup to today ? i sell zoo trip and would like to allow my client to select today as possibility? thanks you
Hi, The client can choose Pick-up date like our demo: https://demo.ovatheme.com/tripgo/tour/venice-rome-and-milan-9-days-8-nights/
Thanks!
Yes but in my demo client cannot book for the same day, how to configure it ? Thanks
Hi, You have to setup Day of tour is 1 like here https://prnt.sc/VElBiJTOUofs
i already configure it like this : https://prnt.sc/v4Zm1zFJWvIL but when someone try to order to the same day this happen : https://prnt.sc/iXMrzufUBaNg tanhks you
Hi,
Please make a ticket here https://ovatheme.ticksy.com/ and insert your WordPress admin account in ticket, so we can check help you.
