270 comments found.
Is this a known issue that the “Tour Detail” template booking options on the right hand side look ok on desktop but on mobile template they overlap and look ugly like this – https://ibb.co/g7Kzvbp
Is this support question or general issue you might know?
Hi, It is problem CSS cache in elemnetor plugin. You can go to Elementor >> Tools >> Click “Generate CSS ” again.
I tried this, it did not work. I have attached a link for a 1-minute video for you to see, why is this happening? Any help, trying for a few days – https://shorturl.at/hzR15
Hi,
If you bought the theme at themeforest, please make a ticket here https://ovatheme.ticksy.com/, so we can check your problem.
Best regards,
Ovatheme
Help me here, I earlier had the product from Envato but I just now purchased it via Themeforest because my project is serious now and I want support.
Question – How to move & activate my website from Envato purchased theme to ThemeForest purchased theme without losing any data and any problems?
I will raise a ticket after you answer this.
Don’t worry because the theme at themeforest is the same at Envato Element. You can update the theme normally and it isn’t effect to your data.
how about activating the theme and putting in code and getting automatic updates?
Hi, Please read here https://ovatheme.gitbook.io/meup/global/update-theme-plugins/auto-update for automatic updates
Hello, do you have a support portal or a website through which you provide product support? I ask because I am considering buying the theme so would like to know how quickly and from where I will get support.
Hi,
Yes we support via ticksy system. You can make ticket here: https://ovatheme.ticksy.com/.
Best regards,
Ovatheme
Hi There,
Is there any configuration that I need to change to enable RTL in this theme ?
You only need to choose RTL in your site.
1. Do we need woocommerce premium to run tour bookings or do you add them as physical products?
2. We only take deposit from clients 50% and they pay 50% later to tour guide. Is this possible to only take deposit only and hide full payment option?
2. I know when the theme is downloaded via Envato elements you ask for us to reach out to support from there but can you please answer some of questions here after I download it from Envato and if all goes well I will definitely buy a theme forest license. I see very limited documentation on the link you shared therefore if you help me with this I can buy it within 3-4 days as soon as I am comfortable.
3. Where do you store page/post type templates because I think I saw in a article or video you do not have theme settings or templates suppose , I need “tour grid” template?
Regards Sahil
Hi,
1: No it doesn’t. You DON’T need to buy any plugin for using theme.
2: Yes. You can show/hide full payment and only display Pay deposit option.
3: Yes of course. Let me know if you have any question. Also read documentation here https://ova-themes.gitbook.io/tripgo/
4: We build some elements in elementor for displaying listing tour.
Best regards,
Ovatheme
Wow, amazing, thank you. I downloaded via Envato theme and testing somethings before I buy via ThemeForest. It looks and feels amazing. Can you tell me from where I can change Global Header & Global Footer (for all site) in Elementor free? I do not wish to go to each page and change.
Hi,
- You can change in Appearance >> Customize >> Header, Appearance >> Customize >> Footer and choose header/footer version for all page.
- In per Post/Page you can use Global Header/Footer or Choose other header/footer version.
Best regards,
Ovatheme
Hello Team, can you tell me where is the option where you answered above?
2. You can show/hide full payment and only display Pay deposit option.
1: Please read documentation here https://ova-themes.gitbook.io/tripgo/basic/theme-options/header https://ova-themes.gitbook.io/tripgo/update-header#2-change-header
2: You can find option “Require Deposit” when edit a tour.
Best regards,
Ovatheme
Hi Team,
Thank you for replying but I already know how to set up a deposit. My question is different:
Ques – We only take a deposit from clients of 25% and they pay the remaining 75% later to the tour guide. How do I set this up where the website only shows “pay deposit” and hides the full payment option on the front end?
I do not want the full payment option at all. See this screenshot. – https://ibb.co/ryF7CfL
Regards SA
Hi, Yes you can config like here: https://prnt.sc/0pEIhF7CM54I
Thank you, but you are not getting my question. I already have this as “Yes”.... but I want to remove the option of “Full Payment” – https://ibb.co/yWr79Dd ...because we do not want to give this option. In 1 message above you said it is possible.
Please choose No. In next version we will change “Require Deposit” text to “Full Payment”, so you can understand exactly.
Oh lol, but amazing job for taking this as a feedback. Love it, thank you. You deserve a 5 star.
You are welcome!
Suppose I purchase the theme via Envato elements, use it for a month, do design changes and add data. Then I figure out that I love it. Can I then buy a new license from Themeforest and migrate easily from envato theme to Themeforest theme?
I will do this to get support & would want to ensure no data or design changes are lost. Can you confirm I will not lose stuff while migrating.
Yes. You can migrate theme easily. It isn’t effect to your data and style.
How to change the default currency to Indian Rupee from USD
Hi, You can change in setting of Woocommerce.
I think you have an awesome product that hasn’t been discovered yet. It has the potential to become a popular travel theme. I want to create a website for tours and travel, like Viator, and also have a blog. I read the instructions and it seems like your product can do that. Can you confirm you have?
1. Offline payments?
2. If the number of customers for a booking is “1” then “offline payment” only.
3. If the number of customers is 2 or above then “X% advance” and the rest offline (no receipts needed, they can pay to the tour guide directly)
4. Price will vary for up to 2 customers, 3 to 6 a different price and so on?
5. What if I buy the theme but later in future you remove this from marketplace because of low sales? I do not want that, what are the chances?
6. Do your really have no documentation of this theme? I see 2 articles on your support link – https://ovatheme.ticksy.com/articles/
Thank you!
Regards Sahil
Hi,
1, 2: What is “Offline payments” here ? The theme use WooCommerce for booking, so you can use any payment gateway supports WooComemrce.
Also The admin can create Order in backend.
3: No. The Deposit will display for all case.
4: Yes. You can read documentation for this.
5: I’m sure we don’t delete this item because we will develop it in the future.
6: You can read documentation here: https://ova-themes.gitbook.io/tripgo/
Thanks!
1&2 Offline payments are like you pay advance for 30% online and the remaining show as a message example – “is to be paid to the tour guide”. So the remaining payment not made online is offline payment.
Thanks for the rest of the answers.
Hi, 1&2: Yes the theme supports this.
Thank you very much. I like you replied quickly shows me that your support must be robust.
Thank you!
Hi, I’ve got the email of notification that:
“We’d like to let you know that an update to your item Tripgo – Tour Booking WordPress Theme by ovatheme is now available in your Downloads page”. At the moment I am uing the child theme and wondering if I update the new theme our website may be broken. Give me an advice with thanks!
Hi,
- We only update parent theme (Tripgo theme), so you can update parent theme normally. This isn’t effect to your change in child theme.
- Also note you have to update Travel and Tour Booking plugin.
Best regards,
Ovatheme.
How ro customize Tour form?
Hi, You can check some setting of booking form here https://ova-themes.gitbook.io/tripgo/tour/settings#booking-form
How to customize Tour list template?
Hi,
Do you want to customize tour list template like archive or elements ? Please send tour list link .
Great looking theme so far. But is there the way to disable Map in tours or add actual tour map and not just a single location? Your help is much appreciated.
Hi,
- Yes you can show/hide Map in template.
- In next version: We will allow add iframe to display Map, so you can create tour in google map and add it to tour.
Best regards,
Ovatheme
Marvelous! Thank you for getting back to me so quickly. We’ll hide it for now, and we’ll be waiting for the next version. Cheers!
Hi, We added Iframe option for a Tour. You can check demo here https://demo.ovatheme.com/tripgo/tour/venice-rome-and-milan-9-days-8-nights/
a question before buying, the project is for a tour agency. I need that when processing the payment you request personal data such as name, surname and ID of EACH OF THE PARTICIPANTS. That is to say, if the user reserves 6 people, at the end of the purchase, he asks for that information of the 6 people who will go. That’s possible?
Hi, The theme doesn’t support this and I think don’t any theme supports this. We can custom work help you this.
Best regards,
Ovatheme
Hello, I downloaded your theme from Elements Envato and i have a question about the check in and checkout date ! Right now i can only select the checkin date, but i also want to be able to select check out date, for example : i want to select from 13/04/2023 to 30/05/2023! can you please guide me how to do that ? If i need to pay for theme support let me know and i will do it. Thanks.
Hi,
You have to customize code for this feature. Please contact me here https://themeforest.net/user/ovatheme#contact
Thank you!
Hi Team o bought the theme great job , how i can change the default tour page , as you provide 2 , because i’m facing a problem on mobile view it’s not responsive , the form is broken , can you support with that please !
Hi,
- You can change template of tour page in setting. Read here https://ova-themes.gitbook.io/tripgo/tour/settings#product-detail-tab
- Responsive: It is cache in Elementor. Go to Elementor >> Tools >> General tab: Click “Regenerate file and Data” button.
- Also please make a ticket here https://ovatheme.ticksy.com/, so we can supports you easily.
Best regards,
Ovatheme
Thank you team , issue fixed with the solution you provided , i have an other question please , how i can skip the cart view and directly after click book now send users to checkout not cart page
Yes, you can config this in woocommerce. Please make a ticket here https://ovatheme.ticksy.com/, so we can instruct you detail.
Thank you!
How to link a product with particular destination?
Hi, You can choose destination in a product: https://prnt.sc/tsQPLSCFmLzj
How to hide map section from the destination page?
Hi,
- You can use Template 2 because this template doesn’t display Map. Read here https://ova-themes.gitbook.io/tripgo/basic/theme-options/destinations
- If you want to use Template 1 for destination page, you can customize template in child theme. Read here https://ova-themes.gitbook.io/tripgo/destination/customize-template
Best regards,
Ovatheme
How to change text in TOUR PLAN into ITINERARIES? Instruct me with thks!
Hi,
If you want to change “Tour Plan” text, you can use Loco translate plugin to replace that text in theme.
To add Tour Plan: You can add it in per tour: https://prnt.sc/eZcNUe-gwBJQ
Thanks!
Can you do it for me. I donot know how to use this plugin. Tnks!
Hi,
You can read documentation here https://ova-themes.gitbook.io/tripgo/translate-words OR make a ticket here https://ovatheme.ticksy.com/ and include your wordpress admin account in ticket, so we can make it help you.
Thanks!
I’m interested in buying this theme, i just want to know if we can add an option in the booking form – Select fixed dates from the dropdown or custom checkin option at the same time?
Hi,
Yes you can add custom checkout field for booking form. Read here https://ova-themes.gitbook.io/tripgo/tour/create-custom-field-checkout
Thanks!
Can the custom field be dynamic value for each package or it’ll be same for all package?
I just want user to select from a list of dates or select their own checkin date is the desired date is not listed, let me know if that is possible
Hi,
You can create unlimited “Custom Field checkout”: https://prnt.sc/AYAM_0f5fUHu And in per tour you can choose different custom field: https://prnt.sc/JpvbJVKBppuP
Thanks!
How to customize Tour map in Tripgo theme?? Who can help me now?
Hi,
What do you want to customize ? Please make a ticket here https://ovatheme.ticksy.com/, so we can help you.
Thanks!
I made many tucket but no any answer.
Hi, Please check your ticket. We replied you.
Hi Does Tripgo theme have hotel booking function? Or is it just a tour booking function? I love Tripgo theme with 2 in 1 function
Hi, No it doesn’t. The theme only supports for Tour.
I’m going to buy this theme but I’m wondering: Can it open a shop? (eg hats, t-shirts, backpacks, souvenirs…) not tours Thank!
Hi, Yes you can. You can open a shop (eg hats, t-shirts, backpacks, souvenirs…) .
Thanks!
I WOULD LIKE TO KNOW: the theme with which plugins is compatible for multilanguage? I want to put in Spanish and English
Hi, You can use WPML plugin.
