137 comments found.
I have bought the Reina theme recently and have downloaded it on serwer but there are some errors abot all widgets. The red fields with this informations are shown after go to the menu Appearance and Widgets. And there is another error at Settings -> Site health: “REST API: (http_request_failed) cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received”. I need some help about it. I want to ask also, how can I change site appearance for another demo from available like https://reina.qodeinteractive.com/skincare-home/
Hello,
These notices are related to insufficient server resources. The block-based widgets added in WP 5.8 do require a bit more demanding resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
You can also navigate to Appearance > Customize > Qode Performance > Icon Packs and disable ones you don’t plan on using (please see screenshot). This should have a positive effect to the overall performance of your site.
Alternatively, you can use this plugin which reverts widgets back to classic. Classic widgets don’t require as much resources.
To set homepage of your choice please follow instructions from this article here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our theme’s documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Edge Portfolio part of
Qode Interactive
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Thank you very much, it was really helpful!
But I have one more question – I want to set Skincare Home demo, but on Reina Dashboard – Import I can choose only Reina or Reina Gutenber demo. So how could I install Skincare Home demo?
Hi there,
When you are importing the demo you will get all the pages you saw on our live demo. After import, you can choose which ones you wish to use, and which don’t (so you can delete them).
To set the homepage you want, please follow instructions from this article.
If you need any further assistance, since you already have our theme, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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How can I modify the text (headline) of the “Footer Newsletter” section?
Hello,
You can find this label in newsletter.php on this path wp-content\plugins\reina-core\inc\footer\templates\newsletter.php
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Please can you reply to my ticket #224585 and install the demo content please?
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I have three themes with you – Reina, Elementor, on different servers. One theme was purchased a year ago, and two themes were purchased last month. Without updating, I noticed that Elementor is not working; I cannot find the tools. I have done all the updates, but the same problem persists. Also, the Item Purchase Codes do not save; I add them, and they disappear again. There are other problems with the three themes. When I test API connect, I get an error message: “The OAuth Personal Token could not be verified. Please check that the Token has been entered correctly and has the minimum required permissions. Ignore this notification. Additional Error Details: Failed to query total number of items in API response. Unauthorized {request_url“}” It is essential to have explanations from you. This does not come from us as we have three different servers and hosting, and we have not added anything new. It is important to have honest answers from you. Thank you.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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it’s been done several hours ago, thanks
Support
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Hello, the revolution slider editor doesn’t work anymore and I can’t update the theme anymore, it says it’s already up to date, which is wrong. I haven’t touched the website for 1 year, the problem is not mine. THANKS
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
Qode Interactive
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Hello. The line for the purchase code is empty on my .txt file.
Where do i find this?
Hello,
Please check this article here.
Also, please note that the plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hello, can you please have a look at ticket #212412? Thank you.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
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Hi again, please reply to my ticket #207230, thanks.
Hello,
Your ticket should now be updated with reply. Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Support
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Hello and happy new year! i am trying to update you plugins Qode Framework and Reina Core but stuck on loading and never update any of the plugins why?
Hello,
Happy new year!
Please navigate to Appearance > Install Plugins and try updating plugins one by one. It is important to first update and activate Qode Framework plugin and Reina Core second.
Support
Edge Portfolio part of
Qode Interactive
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Nothing different happened, I had to extract them and pass them as normal plugins. Now the only problem I have is that when I enter Reina Core, all the categories have a blank page and it does not show the corresponding settings.https://snipboard.io/iv0SqH.jpg
Hi,
This usually occurs if the purchase code is not registered in themes dashboard.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Please can you reply to my ticket #207230 and install the demo content please? support is so slow, demo content not working, so frustrating, please reply and fix it, not just send me a link one every 2 days, so much time wasted and still no progress. Thank you.
Hi there,
We have located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Edge Portfolio part of
Qode Interactive
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Hello again, still issues, please reply to my ticket. thank you.
Hi,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I can’t access the theme’s support forum. He keeps putting me off, is there a problem?
Hi,
Thank you for reaching us!
We’ve checked and everything seems to be working correctly. Please try to login from a different browser or in incognito window.
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot First enter your purchase code, then select the profile (in this case Edge) and then theme.
Support
Edge Portfolio part of
Qode Interactive
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unable to import demo data please assist
Hello,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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I had to install it on my local environment before uploading it, and it worked great thanks to your advice. Excellent assistance and promptness.
Support
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Hi, I purchased 3 days ago, import demo stuck and does not work. i opened a ticket still no reply. Can you please reply yo my ticket? Thank you.
Hello,
Thank you for reaching us!
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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pre-sale question ::
can i see your booking page ? My product is service based , customer need to “book now” instead “add to cart ”.. so once they click on book now – appointment form will open- select date and time – checkout .
is this procedure can be done with this theme ?
Hi there,
We are using Booked plugin for the bookings and it is presented on our https://reina.qodeinteractive.com/spa-home/ As well as you can add the Booked calendar shortcode to any of your page or in the Widget Area.
You can read more about booked plugins and their features here.
We hope this helped and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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hi, where’s the location within WP to change the site logo that appears on the home page main slider images before you start navigating down the page and the white bar appears? Thanks
Hello,
Main homepage has logo set locally in page options (please see screenshot). If you remove these logos and leave these options unset, the logo set in Reina Core Options > Logo will be applied. Or, if you want homepage to have logo different then other pages you can set new logo in local page options. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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I see the Reina testimonials allows me to set a featured image, but the image doesn’t display within the testimonial carousel – is there a way to set an image in that testimonials area? Thanks
Hi,
The Testimonials Slider doesn’t have an option to display images unfortunately.
For a more detailed overview of theme’s options please check the documentation in this link and in case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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The importer always gets stuck at 48%, and manual import via XML doesn’t import all the demo content, it doesn’t work for me like that, I need all the demo content ASAP.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
Thanks for your support, however I have another issues and I need be resolved ASAP. There is a PHP template issue, because the website is throwing admin-ajax.php ERROR 500 and I can’t create new blog categories, entries, the revolution slider doesn’t work.
Hi,
Your ticket should be updated with response now. Please continue the conversation with our support team and they will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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does it support RTL ?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
Is it possible to put image on mega menu seems I can’t find that option?
Thanks
Hi there,
Please check this article here that can help, you have a whole section “Background image” that will help.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hi, trying to modify the widgets and im getting the error for the The “reina_core_separator” block was affected by errors and may not function properly. Check the developer tools for more details. Please advice.
Hi there,
The issue is most likely caused by the Widgets screen changed added in WP 5.8 version. To resolve it, you just need to install and activate the Classic Widgets plugin.
If you need any further assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I purchased “Reina – Spa and Wellness Theme”. Sadly, I installed the theme on the wrong domain, and then I removed the whole theme, domain, and website, and reinstalled the theme on the correct domain. However, the purchase code did not work, since I was trying to activate the theme on the wrong domain before.
Error: This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.
Since I removed the website on wrong domain, I need new purchase code. what should I do?
Hi there,
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article –Deregister Qode Interactive themes via the Help Center.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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