I buy licence before 10 minutes and I cant install and activate licence

Please create ticket with license key we will reset the url https://www.radiustheme.com/ticket-support/

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Your team solved problem. Thanks. I open new ticket with id 61693, because I can’t import demo.

Hello,

Yes WP plugins will work properly. Traffic handle depends on server resource and site optimization. If server performance ok then it should work.

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I can’t upload this theme on wordpress. Please suggest right process to upload it.

Hello,

Please check our doc if still face issue . Create a ticket https://www.radiustheme.com/ticket-support/

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Hi,

You can do this by custom CSS. Which Heading color can you please create ticket we will help https://www.radiustheme.com/ticket-support/

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Hello,

Can you please clear what you mean by all themes? You mean all pages? Yes all demo pages included.

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@media (max-width: 767px) {
body.single-post .content-area {
    padding-top: 60px;
    padding-bottom: 60px;
}
}

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Thanks

Never mind; I found it.

ok nice !!

Hi,

Please create ticket here with access we will check https://www.radiustheme.com/ticket-support/

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Just created the ticket and kindly come with the solution.

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Replied please check your admin access not working.

completing, in layout 7

Please create ticket with access we will check https://www.radiustheme.com/ticket-support/

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Hello,

Please renew your support time then create ticket https://www.radiustheme.com/ticket-support/

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Hello,

Theme will work in PHP 8.0. We already replied to you in the ticket the previous day see https://prnt.sc/PjHOaMvfeL0h

Please reply in the email.

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Can you please create ticket with the search page url we will check? https://www.radiustheme.com/ticket-support/

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Hello,

Please check ticket reply.

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- What do you call a default gallery? The one in the Guttenberg blocks?
- Can I disable infinite scrolling for specific posts?
- Is it possible to make the titles in the posts for infinite scrolling to be clickable? (this would help)

More importantly – can you please fix your support personnel? I’ve been suffering with this through multiple tickets and I cannot afford to have a serious business project to be dependent on such inefficient support. Sorry for sounding really frustrating but I really came to a point where I seriously contemplating buying a different theme.

P.S. I spent weeks looking for the right theme for this project and god knows I like everything in your theme so far, but the support is so bad. I’m really torn at this point.

Hello,

Yes try default Gutenberg Gallery. Sorry can not enable/ disable for specific post. Sorry detail page again can not link it is single page page.

Yes I already told Sr support guy to handle your tickets.

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I appreciate the support adjustments. Hope it will be smooth sailing from now on!

Hello,

All of our theme are based on free version. Please wait hope soon Elementor will release new version with this fixing.

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You didn’t answer the question at all. And this is in a situation when the timing is very critical. Is the free elementor version vulnerable?

Hello,

In this post I se Pro version mention https://thehackernews.com/2023/04/hackers-exploiting-wordpress-elementor.html

Check this para and update to latest version

Users of the Elementor Pro plugin are recommended to update to 3.11.7 or 3.12.0, which is the latest version, as soon as possible to mitigate potential threats.

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Hello,

Can you please create a ticket with screenshot which section text? https://www.radiustheme.com/ticket-support/

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But you never answer. ¿?

Hi,

Please check reply.

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Did you understand me correctly? I would like to remove the fonts from Google because a wave of warnings from lawyers are doing business here in Germany. I don’t see a way to remove it in the link

It’s been dealt with. The homepage is now without Google Fonts

ok nice!! But Google font use is no issue all free license to use.

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Hello,

Neeon Core is the main plugin to run the theme. Theme will not get functionality with core plugin. No can not delete it.

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Ok, Thank you

You fail to answer question (again) about different design and if this can be imported. Design and layout are 2 completely different things in English. Do you understand the difference?
This is what other theme providers do:
Design number 1: https://the7.io/elementor-main/2020/10/09/post-2022-02/
Design number 2: https://the7.io/elementor-main/2020/10/20/post-2022-01/
You have a theme with 250 posts imported that have the SAME design. All 250 of them. This is the 6th time I[m trying to make your support understand the difference. Please address the question.

The simple question – (see explanation above) – do you have posts with different designs, if yes, can i get the xml import file. 99.9% of theme providers create posts with different designs and allow to import them. I have been creating sites for 10 years, so talking from experience.

Hello,

Sorry we don’t have different design only 3 pre-define layouts.

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Hi,

Please create ticket here https://www.radiustheme.com/ticket-support/

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Already but no any response

Please check ticket reply.

Thanks