39372 comments found.
Hi guys, how do I make all of the thumbnail images the same size on the blog so they all match in columns etc, even if they’re uploaded at different sizes.
Hi,
I do see you have active support. As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you about this as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
duplicate
please can you help me?
https://imgur.com/a/p1JbxbQI have a problem with your theme.
Basically the header menu comes out under the writing, I have attached a file.
please help me…
Hi,
If it’s a custom header, please specify a higher z-index in the Container settings for that particular container when editing your header layout section.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
duplicate
Does it work with myCred?
Hello @AidanMourn
Avada is built on WP standards, however we have not officially tested this with the specific 3rd party plugin so can not provide a response regarding that, we suggest you to get in touch with the plugin author(s) further about the compatibility.
We will be happy for you to be a part of Avada Community 
Thanks
-Ammar
i was using avada on my website stepshowto.com , and today when i opened the website, it give me notification that The purchase code is already being used on another domain. can you help me to fix this
Hello @mbilal1231
With our registration system your domain is actually bound to the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the same domain, or you want to check different prebuilt websites after resetting Avada installation, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://bit.ly/3W9xxbO also click on “Unregister” button on your Avada dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3HJ0qr2
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. My website is still on a old version of PHP (7.2.34) and I must upgrade. Please tell me which version of PHP should I choose in order to be compatible with Avada? Thank you.
Hi,
If you’re on the latest Avada 7.10 version, you can update to PHP 8.0 – 8.2 as Avada is compatible with those.
For a bit older version of Avada, you can update to PHP 7.4 but we do recommend updating Avada / PHP to newer versions.
Thank you. – Abbas
Sorry, found a bug in 7.10! When editing a menu in the custom header layout, you no longer have the choice of changing the hover colour of the text. I’ve checked and the setting is 100% there in 7.9.2 but it’s not there in 7.10
Hello @jjsolutions
That is not a bug, that is a new UI change as mentioned in our changelog here => https://avada.com/documentation/avada-changelog/ you will find this new icon to change between both states => https://i.imgur.com/OFDc418.png
If you need further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Oh wow, I see. I would not have spotted that though I’m afraid, it’s a little too pale to even visually see without being told it’s there
We’re here to help.
If you need further help, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
A customer of mine wants me to move website to my server. Website is running with Avada 3.6.2 (old!!). Ik think it wasn’t neccesary to register in that time. Can I upgrade to latest version (whitout loosing design and content) when I buy a new licence?
Hi
If you are updating from an older version then you need to do a stepped update and not a direct update.
These are our detailed and comprehensive update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Also do read the process of registering the new version here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
[Wordpress 6.2 Update] Hello, can I update wordpress 6.2, is it safe to update? I have the latest version of avada 7.10, has the update of avada 7.10 already been tested on the new wordpress version 6.2 without any problem? Or do you need to wait a few days? I appreciate all your contributions and comments, or recommend that you wait a few days for me.
Hi
Avada will work well with v6.2 of WP. You can safely update to this version
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi guys, please help me in this matter. I move avada from my domain to subdomain and now when I want to enter purchase code it says “The purchase code is already being used on another domain.” This is my only domain, I just created subdomain on same domain and now I cant register site. WHat do I do now? Thanks in advance!
Found solutions in comments. Solved.
Glad to hear that.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you have further queries, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Just updated the theme, then updated the two plugins that are required to “work” and now my site is broken. Here is the last thing I could read on my site. Please help
Downloading update from https://updates.theme-fusion.com/?avada_action=get_download&item_name=Avada%20Builder&ver=…
Unpacking the update…
Installing the latest version…
Removing the old version of the plugin…
Plugin updated successfully.
Plugin activated successfully.
After reloading I see this There has been a critical error on this website.
Hello @pollosxe
It could be that the plugin(s) are not being updated in the right order, can you please do the following.
1. Please go to Avada > Plugins & Add Ons page.
2. Please Update Avada Core first
3. Then Update Avada Builder after that.
If the issue still persists, please remove your older versions of plugin(s) from Appearance > Plugin(s) tab and then try to install both in same order going with Avada Core first and then Avada Builder.
In any case you can always open a support ticket and our team will check this further for you.
Click Here to Get Avada Support
Thanks
-Ammar
After troubleshooting it seems the issue is with “Fusion Builder Custom Post Types and Taxonomies” plug in. Thanks for responding!
Glad to hear you found the cause of this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you need further assistance, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How can I use the Notice Element in the Form Builder to display confirmation notices for your form upon submission?
Hi,
You can find usage info on the Notice element here.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, I want know after I purchase the theme, how can I build my website locally or on dev server before using production server and my domain? I’m building a website for my customer, they have not decided which domain to buy and we are still choosing the server location, but we want to start building the website now. From the vedios I watch, it seems like if I use my purchase code on my dev server, then I can no longer use it on the actual production server.
Hi,
You can definitely use your purchase code on a dev/staging installation e.g. on a localhost. Once you’re ready to move the site to the final domain, you will be able to register your copy of Avada with the same purchase code. One limitation is that Avada can be used only one a single production install. For additional live/production sites, additional licenses need to be purchased.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
In the new update you wrote that “Added support to create a custom WooCommerce Thank You page by adding 5 new order-related Woo elements” How do I set up a Thank-you-order page? I don’t see that option anywhere
Hello @ventio-pl
You need to set this up inside the Avada Layouts, we have a very detailed documentation that explains how this can be setup here => https://avada.com/documentation/how-to-create-a-custom-woocommerce-thank-you-page/
If you need any further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I already bought the theme and I need to know why they don’t respond to all the support tickets I have sent.
Where can I see all the tickets I’ve created?
Hi,
I can see our team has already replied to your queries in both of your new tickets.
Our response time is usually between 12-24 hours on weekdays so if you’ve made follow up replies or new tickets, they will be addressed as soon as possible in that timeframe.
Thank you. – Abbas
Thank you for answering, I understand, but I think that not all the tickets were answered. That’s why I need to be able to see my tickets so I can check if I submitted or not. In other cases, I get answers that don’t seem to be related to my request, and I want to check if I asked the question correctly.
Hi,
When you log in to your support account on our website:
https://theme-fusion.com/support/support-history/
You can go to the “Support History” tab to see all your tickets and all the conversation for each ticket.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues with your tickets please create a support ticket with our team on the below page and we will get back to you as soon as possible.
https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/
Thank you. – Abbas
How to check live previews before buying
Studio Elements importer is not working and it stops working every other month. Am I supposed to pay for new support every time this stops working?
I figured out how to get it to work. My Fault. Thanks
Hello @angelarbeasley
Glad to hear that you have worked this out, if you need any further assistance please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Under events, for the option “Add to Calendar” the dropdown items don’t fully show? how do i fix this? i see on the demo there are related events on there. Mine for some reason does not show “related events” so the calendar button is not functioning properly. please advise
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How to de register purchase code for current added domain name ?
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hi there, my theme is registered. But I don’t get any updates for the theme AvadaVersion: 6.2.3. Need to update the fusion builder plugin due to vulnerability message Plugin Name: Fusion Builder Current Plugin Version: 2.2.3 Details: To protect your site from this vulnerability, the safest option is to deactivate and completely remove “Fusion Builder” until a patched version is available. Get more information.(opens in new tab) Vulnerability Information: https://www.wordfence.com/threat-intel/vulnerabilities/id/ad3de7e6-a080-4ce8-aa27-21e7f8fdb2c7?source=plugin How can I fix it?
Hi,
The latest Avada 7.9.2 version has no such security issues and is fully secure.
There can be several reasons for new updates not showing on your installation. Perhaps the theme is not registered on the installation or there is a connection issue between your server and our updates server.
You can follow our detailed and comprehensive update instructions for this:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
If you still see issues and need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Abbas
Hello, I am trying to register the theme on new site but it is linked to another site. I don’t remember the site nor my avada account. I tried creating a new account on theme-fusion.com and tried to register my key and it says “Purchase code is already in use.”
Hello @TagerOnline
You can not create a second account with same purchase code, you should be able to reset your current purchase code using the same older account if you are not sure what the credentials are for that account, please contact us with your purchase code here so we can sort this out => https://bit.ly/3z66OTA
Thanks
-Ammar
