39364 comments found.
Hi guys, please help me in this matter. I move avada from my domain to subdomain and now when I want to enter purchase code it says “The purchase code is already being used on another domain.” This is my only domain, I just created subdomain on same domain and now I cant register site. WHat do I do now? Thanks in advance!
Found solutions in comments. Solved.
Glad to hear that.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you have further queries, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Just updated the theme, then updated the two plugins that are required to “work” and now my site is broken. Here is the last thing I could read on my site. Please help
Downloading update from https://updates.theme-fusion.com/?avada_action=get_download&item_name=Avada%20Builder&ver=…
Unpacking the update…
Installing the latest version…
Removing the old version of the plugin…
Plugin updated successfully.
Plugin activated successfully.
After reloading I see this There has been a critical error on this website.
Hello @pollosxe
It could be that the plugin(s) are not being updated in the right order, can you please do the following.
1. Please go to Avada > Plugins & Add Ons page.
2. Please Update Avada Core first
3. Then Update Avada Builder after that.
If the issue still persists, please remove your older versions of plugin(s) from Appearance > Plugin(s) tab and then try to install both in same order going with Avada Core first and then Avada Builder.
In any case you can always open a support ticket and our team will check this further for you.
Click Here to Get Avada Support
Thanks
-Ammar
After troubleshooting it seems the issue is with “Fusion Builder Custom Post Types and Taxonomies” plug in. Thanks for responding!
Glad to hear you found the cause of this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you need further assistance, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How can I use the Notice Element in the Form Builder to display confirmation notices for your form upon submission?
Hi,
You can find usage info on the Notice element here.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, I want know after I purchase the theme, how can I build my website locally or on dev server before using production server and my domain? I’m building a website for my customer, they have not decided which domain to buy and we are still choosing the server location, but we want to start building the website now. From the vedios I watch, it seems like if I use my purchase code on my dev server, then I can no longer use it on the actual production server.
Hi,
You can definitely use your purchase code on a dev/staging installation e.g. on a localhost. Once you’re ready to move the site to the final domain, you will be able to register your copy of Avada with the same purchase code. One limitation is that Avada can be used only one a single production install. For additional live/production sites, additional licenses need to be purchased.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
In the new update you wrote that “Added support to create a custom WooCommerce Thank You page by adding 5 new order-related Woo elements” How do I set up a Thank-you-order page? I don’t see that option anywhere
Hello @ventio-pl
You need to set this up inside the Avada Layouts, we have a very detailed documentation that explains how this can be setup here => https://avada.com/documentation/how-to-create-a-custom-woocommerce-thank-you-page/
If you need any further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I already bought the theme and I need to know why they don’t respond to all the support tickets I have sent.
Where can I see all the tickets I’ve created?
Hi,
I can see our team has already replied to your queries in both of your new tickets.
Our response time is usually between 12-24 hours on weekdays so if you’ve made follow up replies or new tickets, they will be addressed as soon as possible in that timeframe.
Thank you. – Abbas
Thank you for answering, I understand, but I think that not all the tickets were answered. That’s why I need to be able to see my tickets so I can check if I submitted or not. In other cases, I get answers that don’t seem to be related to my request, and I want to check if I asked the question correctly.
Hi,
When you log in to your support account on our website:
https://theme-fusion.com/support/support-history/
You can go to the “Support History” tab to see all your tickets and all the conversation for each ticket.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues with your tickets please create a support ticket with our team on the below page and we will get back to you as soon as possible.
https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/
Thank you. – Abbas
How to check live previews before buying
Studio Elements importer is not working and it stops working every other month. Am I supposed to pay for new support every time this stops working?
I figured out how to get it to work. My Fault. Thanks
Hello @angelarbeasley
Glad to hear that you have worked this out, if you need any further assistance please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Under events, for the option “Add to Calendar” the dropdown items don’t fully show? how do i fix this? i see on the demo there are related events on there. Mine for some reason does not show “related events” so the calendar button is not functioning properly. please advise
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How to de register purchase code for current added domain name ?
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hi there, my theme is registered. But I don’t get any updates for the theme AvadaVersion: 6.2.3. Need to update the fusion builder plugin due to vulnerability message Plugin Name: Fusion Builder Current Plugin Version: 2.2.3 Details: To protect your site from this vulnerability, the safest option is to deactivate and completely remove “Fusion Builder” until a patched version is available. Get more information.(opens in new tab) Vulnerability Information: https://www.wordfence.com/threat-intel/vulnerabilities/id/ad3de7e6-a080-4ce8-aa27-21e7f8fdb2c7?source=plugin How can I fix it?
Hi,
The latest Avada 7.9.2 version has no such security issues and is fully secure.
There can be several reasons for new updates not showing on your installation. Perhaps the theme is not registered on the installation or there is a connection issue between your server and our updates server.
You can follow our detailed and comprehensive update instructions for this:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
If you still see issues and need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Abbas
Hello, I am trying to register the theme on new site but it is linked to another site. I don’t remember the site nor my avada account. I tried creating a new account on theme-fusion.com and tried to register my key and it says “Purchase code is already in use.”
Hello @TagerOnline
You can not create a second account with same purchase code, you should be able to reset your current purchase code using the same older account if you are not sure what the credentials are for that account, please contact us with your purchase code here so we can sort this out => https://bit.ly/3z66OTA
Thanks
-Ammar
Hi, First, congratulations for your theme. It’s really great in many ways. But since today, i got an issue with my back end editor. This one doesn’t want to show anymore when i’m trying to edit page. Could you plz help me to resolve that? It seems that this issue came after updating a page and since then nothing happens when i try to show the back end editor in every page..
Hello @Jeremiedeoliveira
It sounds like that after the last update of page some content was broken causing this issue, you may need to find the broken content and remove it further, we have a very detailed article regarding this here => https://bit.ly/3lIycnH
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello. I have purchased 8 licenses and am using 5 of them. I went to your website/support center and it shows the licenses that are currently registered (only five of them). I tried to use one of the unregistered ones for a new site, but when I try to register it, it says that it is already being used on another site. I have no idea how to determine how it is being used on another site if it is not listed on your Registered Purchase Codes page.
I tried to open a ticket on your site but it suggests that I extend my support. I don’t need support. Just to be able to register my licenses.
Hello @fitzgeraldlewis
It could be that the license needs to be reset and is actually being used on same domain, generally you should be able to reset it yourself from the support account following the instructions here => https://bit.ly/3TK7IPc
However if you need further assistance with this, get in touch with us following the link here => https://bit.ly/3z66OTA
Thanks
-Ammar
Hi there. Anyone dealing with errors associated with simplexml_load_string? Do a Google search using “simplexml_load_string /Avada/includes/lib/inc/class-fusion-images.php on line 1661”. I see 100s of Avada sites dealing with it, but nowhere on the web with information about the issue. If anyone knows anything please let me know.
Hi,
Please see that you’re on the latest Avada 7.9.2 version.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues please create a support ticket with our team on the below page for this and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, used my purchase code on a local environment but then moved the site to a domain. I no longer have access to the local environment and forgot to deactivate the product. Could i get help to deactivate my purchase code so i can activate it on my domain.
Thanks
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
hi, is it possible to completely hide the site on pc and tablet? I want view the site only on smartphone. is possible?
Hello @Seba2419
I am not exactly sure what you mean by completely hide, the domain can still be accessed but yes in terms of content you can use our rendering options to create a page specific for desktops which will look like a maintenance page with no menu so user will not be able to access it at all, if you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
ok how can i access the rendering options and obscure the site from pc and tablet?
Hello @seba2419
You can read more about this here => https://avada.com/documentation/how-to-use-conditional-element-rendering-in-avada/
Thanks
-Ammar
Hello Which part should I implement to add customer comments and opinions on the landing page (page) in Avada’s page builder? Basically, my question is, on the tab page, I want the comments at the bottom of the page to be open for commenting. is it possible?
Hello @shopsat2008
You will have to enable the comments on page from the global options, please go to Avada > Global Options > Extras > Misc tab, if you need further assistance with this please open a support ticket as you do have a valid support with us.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I messed up while editing the theme, how do i reset and install the demo again?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, thank you for the theme, i just installed it but when i try to get to the Option Area it keeps loading and show a blank page. can you please check ?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
