917 comments found.
Hi i bought engitech template but when i release my site i note that the system repeat 3 times the same home page, even if i release my version in production environment. Can you support me to relsolve this bug? Thanks in advance. Regards. Genesio
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there, my Elementor gives me a server error 500 every time I want to update my changes. Please help
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hello, I asked for help by email about the sub menus but I was not answered. I need help with this. I already read the documentation and it didn’t work, I already installed the new version of the theme and it didn’t work either.
Please send wp admin account via email and we’ll login to fix quickly, Thank you!
The information was sent by email through this link https://themeforest.net/user/oceanthemes#contact Help me please. I thank!
Hi,
I have replied to your email, please check your email and reply back to me.
Thank you!
Is there any updated version of WordPress 6.2? Thanks
Hi,
We just released a new version of the Engitech theme compatible with WordPress 6.2.
Thank you!
Hello,
where can i change the colors of these button classes: add-arr ot-ani-layer?
Thank you for help!
Hi,
Sorry, can you tell me what page this button is on? Or take a picture of the button for me to check.
Thank you!
Hi,
here you have the picture: https://we.tl/t-MXsOv19Crn
Hello there, I need to remove sidepanel from website. Is it possible?
Thanks.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I have the theme installed for a while, but the sub menu stopped working completely, we tried to follow all the rules of the link http://oceanthemes.net/docs/engitech/4-mega-menu/ , but nothing helped.
My support ticket is over. But I need help with how the menu works.
I did a fresh install and got this error in mobile theme Menu Mobile
This is the error image
https://prnt.sc/cETO6li-zp--Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Thank you for responding. My support is over. Can you help me here? Thank you
Please send your link website for check and support, Thank you!
Thank you
Thank you
revolution slider not support Arabic language, When I write for example: السلام عليكم ورحمة الله وبركاته The revolution cut the word by char
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi I submit a ticket on the support system. Ticket No. 3344768
Thank you
Hi, Please don’t worry, we’ll check and support your problems in today, Thank you!
Hey Team, I can’t seem to get the Headers and footers back on the page, I’m not sure what im missing but i think I toggled them off. Not in Elementor but in WP admin. Any idea’s?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there, I have installed the one page demodata “Home 14”. When I click on an item in the menu it will not navigate correctly to the right part of the page. He goes a little bit too far.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi The blog page has been set into reading, when i changed it as not reading page, all the content disappear, i want to edit the blog page, how can i do it?
When i changed blog page into non reading page, it shows “Warning: these pages should not be the same as your Privacy Policy page!”
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi I cannot import demo data after installed the plugins. I chose the Home 5, however the system shows “importing Content”, I’ve been waiting for more than 10mintues, still importing
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
i have installed demo but the store front view is blank. Any idea?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi I cannot find the careers and their inner pages in the theme content. Can you please guide me?
Hi,
Please read more this guide: http://oceanthemes.net/docs/engitech/import-new-home-pages/
Thank you!
Thanx for quick reply but, still there is this page and form is missing http://wpdemo.archiwp.com/engitech/job-apply/ and also http://wpdemo.archiwp.com/engitech/blog-grid/ this page is missing can you please check this?
Hi Can you please send the links please?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I accidentally deleted the primary navigation that comes when importing a demo website and I tried recreating a menu and adding it to the header but it does not display. Any help would be great. Thank you!
Nevermind, I figured it out. For anyone else with this issue, edit the header in Elementor and select your menu.
Hi,
Great work, please read the documentation for edit header: http://oceanthemes.net/docs/engitech/2-1-edit-header-footer-after-imported-demo-content/ and http://oceanthemes.net/docs/engitech/1-header-content/
Thank you!
Hi
I am using Portfolio-grid for my portfolio. Added all but its showing only 12. Some categories are not showing any data. Please help. All other options working on except portfolio
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I am keep getting Elementor error “Server Error 403”. my site is hosted on cPanel at Namecheap. I have already check with them they says it is not server error. can you please help with this issue. purchase code is below. a84b1f58-14a6-4a55-b2ae-3658257e243d – 28 Mar 2023
thanks regards Javed Bajwha
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I purchase your template, the embedded youtube video doesn’t work in popup, in Home2 landing page, how can i solve it?
Hi,
Youtube video popup link: http://www.youtube.com/watch?v=0O2aH4XLbto
Vimeo video popup link: https://vimeo.com/45830194
Thank you!
Hi, is there any way to add a side menu to a page?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
