39364 comments found.
Hi,
I am a freelancer and creating a website for my client who purchased your theme Avada. But this theme giving issue with RankMath and Yoast SEO plugin, and the error is they giving wrong information of total word count.
I spoke with RankMath and Yoast SEO Team and they said that it is a very common problem raise by Avada Theme users.
Is it true ?
Hi,
We have support for the Rank Math / Yoast content analysis but if you’re referring to their Content AI analysis for Rank Math, that is not yet support. It is on our to-do list though for a future update but we do not have a time frame for when it’ll be added.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you need further assistance with your Avada project, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How can I disable the hover effect in the content boxes. It shouldn’t change color, just stay that way when I mouse over it.
Hi,
You can add a hover effect in the parent Column’s settings for this. The Column has also has a link URL feature if you need to link the content boxes somewhere as a whole. That’ll take away all hover/click events on inner elements like the content box there.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello am willing to buy the theme, but first need to know if I can achieve my target website! is that am willing to create a simple website for buy/sell products. people will create their profile and post their selling items.
Hi
Avada can be used to create a site where you can sell products. However to allow users to create a profile and allow users to sell products, you will need an additional plugin or custom code
Thank you, Shaminder
After buying the theme, will you help me find the appropriate plugin for this
Hi,
Yes please, send us a ticket and our team can suggest you a few plugins for that. We haven’t officially tested all plugins but you can try a few and see which one works best for you.
Thank you. – Abbas
Thank you for the great theme!
I found my answer in the comments.
Hi
Thank you for your update
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, Version 7.10 has lots of bugs, i.e font files missing in admin for iconmoon, had to create a folder to put it correctly to work, things missing such as hover options, and other bugs which i cant for the life of me think of, this is not the avada standard im used to. Just as well i kept a copy of 7.9 i will be rolling back.
Hello @jynxy
There is no issue with the icomoon files missing, hover options are not missing, we suggest you to please read our changelog as there is a UI change for hover feature, there are no bugs in 7.10 release so please double check that your update was properly done, if you need further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
So, I have tried to use CONTACT PLUGIN in this theme. It will not send an email to the email I have entered. I do not want to use the theme integrated email system. Why is the CONTACT plugin not working? I have searched the FAQ section on your support site and I can’t find any info on it. Can you please help me. I have written in the FAQ section and not received any help yet. Thanks.
Hello @kmg777
This could be an issue either with the plugin settings or your server mailer function, however it will not be possible to provide a precise response without taking a look at your site, we suggest you to please open a support ticket with our team and we will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Ticket submitted again.
Thanks for letting us know.
We’ll respond to your ticket as soon as possible.
Thank you for your patience. – Abbas
Trying to figure out the ACF Pro links and to use them with the content box. I can get the box to display the link, but it doesn’t return a clickable link. Any assistance would be fantastic.
Hi,
To leverage the power of ACF Pro with Avada, please see our guide here:
https://avada.com/documentation/how-to-use-acf-pro-with-avada/As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I appreciate the reply.
I also three licenses and don’t believe i have submitted a support request, as this last one we purchased we are just working this site now. Can a request be made for this and my support be covered ?
Hi,
Since this query requires taking a look at your setup and then guiding you about particular functionality with Avada + ACF, its not something we can address here as this area is meant for pre sale queries/generalities..
Please reach us via the form on this page and explain your issue/query and we will assist further: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello Avada team, please I want to use the front end editor to edit my website but I can’t find that option. I went through your documentation and it’s say I can use “edit live” option but I can find it on my dashboard. Help please.
Hello @Ektiva
You have a valid support and should be able to open a support ticket with our team already, please do that and provide your site details so assistance can be provided in details.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I read a tutorial on how to unregister a purchase code but the website that was registered has been deleted. now I want to reinstall it on another website, how do I want to use the code. Where can I find it
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
To find your purchase code to register on the new installation/domain:
a) Access the downloads section of your ThemeForest account, https://themeforest.net/downloads
b) Access your license via the download tab in the of your Avada item download button, Screenshot here → https://tinyurl.com/yegnoscv
c) Each single purchase of Avada will have its own respective purchase code. One purchase code can be used to register a single Avada install.
Thank you. – Abbas
Hi,
I just want to ask, is there a way to use the my code on two stagin site?
I have purchased a code for developing a site for my customer. Then I find out I can only use the code on one stagin site.
My situation is I’m working remotely with my customer, and we’re in defferent country. I have to deploy a staing site near my customer’s location for them to preview so that we can discus the designs and contents easier. But because the staing site is hosted afar from where I live, it’s quite slow for me develop on it, thus I need a local staging site.
Then when I set up my local site and register my code. It shows me my code is used on another staging site.
Is there any way to work around this limitation? If not posible, is it ok for me to unregister my code in one staging site then register it in the other staging site back and forth multiple times?
Hi,
I’m afraid a purchase code can be registered only on a single Staging site at a time (in addition to being used on one live/production installation).
I’d advise against register/deregistering multiple times as that’ll get the purchase code flagged.
If you do need to run Avada on multiple staging/development installs, you could purchase an additional license that you can the re-use on a future project.
Avada is a one time purchase – good for use on a single website/project. You get free updates for life.
One license is required for each live/production website that you use Avada on. So e.g. if you need to use Avada on second website than an additional license is required.
For more info on licensing, please see our post: https://avada.com/documentation/avada-license-information/
Thank you. – Abbas
I have 4 Purchase code but want to know which purchase code register to which domain.
I want a list of purchase code with following domains. Can you help me..?
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
How can I roll back to the previous Avada version? The update 7.10 conflicts with other plugins and causes a fatal error.
Hi
You would need to check with your host if they have a backup and request them to revert. It. You can also reach out to our support and they can check the issue for your
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi guys, how do I make all of the thumbnail images the same size on the blog so they all match in columns etc, even if they’re uploaded at different sizes.
Hi,
I do see you have active support. As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you about this as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
duplicate
please can you help me?
https://imgur.com/a/p1JbxbQI have a problem with your theme.
Basically the header menu comes out under the writing, I have attached a file.
please help me…
Hi,
If it’s a custom header, please specify a higher z-index in the Container settings for that particular container when editing your header layout section.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
duplicate
Does it work with myCred?
Hello @AidanMourn
Avada is built on WP standards, however we have not officially tested this with the specific 3rd party plugin so can not provide a response regarding that, we suggest you to get in touch with the plugin author(s) further about the compatibility.
We will be happy for you to be a part of Avada Community 
Thanks
-Ammar
i was using avada on my website stepshowto.com , and today when i opened the website, it give me notification that The purchase code is already being used on another domain. can you help me to fix this
Hello @mbilal1231
With our registration system your domain is actually bound to the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the same domain, or you want to check different prebuilt websites after resetting Avada installation, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://bit.ly/3W9xxbO also click on “Unregister” button on your Avada dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3HJ0qr2
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. My website is still on a old version of PHP (7.2.34) and I must upgrade. Please tell me which version of PHP should I choose in order to be compatible with Avada? Thank you.
Hi,
If you’re on the latest Avada 7.10 version, you can update to PHP 8.0 – 8.2 as Avada is compatible with those.
For a bit older version of Avada, you can update to PHP 7.4 but we do recommend updating Avada / PHP to newer versions.
Thank you. – Abbas
Sorry, found a bug in 7.10! When editing a menu in the custom header layout, you no longer have the choice of changing the hover colour of the text. I’ve checked and the setting is 100% there in 7.9.2 but it’s not there in 7.10
Hello @jjsolutions
That is not a bug, that is a new UI change as mentioned in our changelog here => https://avada.com/documentation/avada-changelog/ you will find this new icon to change between both states => https://i.imgur.com/OFDc418.png
If you need further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Oh wow, I see. I would not have spotted that though I’m afraid, it’s a little too pale to even visually see without being told it’s there
We’re here to help.
If you need further help, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
A customer of mine wants me to move website to my server. Website is running with Avada 3.6.2 (old!!). Ik think it wasn’t neccesary to register in that time. Can I upgrade to latest version (whitout loosing design and content) when I buy a new licence?
Hi
If you are updating from an older version then you need to do a stepped update and not a direct update.
These are our detailed and comprehensive update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Also do read the process of registering the new version here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
[Wordpress 6.2 Update] Hello, can I update wordpress 6.2, is it safe to update? I have the latest version of avada 7.10, has the update of avada 7.10 already been tested on the new wordpress version 6.2 without any problem? Or do you need to wait a few days? I appreciate all your contributions and comments, or recommend that you wait a few days for me.
Hi
Avada will work well with v6.2 of WP. You can safely update to this version
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
