23140 comments found.
can you please reset my code please is there any way i can do it my self
Hello, @sdjewels,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards, P-THEMES.
does you any of you theme demo need paid Elementor…or if i want to edit somehitng of free Elementor will work perfect for our need to make pages like yours ?
Hello, @sdjewels,
None of our theme pre built demo requires Elementor Pro version, but all the demos content will be easily editable with the simple Elementor page builder which comes bundled with our theme.
Regards, P-THEMES.
does your theme work with hosting hosting do i need to buy wordpress hosting or shared hosting ? i don’t have budget to buy cloud so please tell me would i have to take wordpress or shared ?
Hello, @sdjewels,
Thank you for reaching out to us. We’re happy to let you know that it works on both hostings. In order for the theme to work properly, it’s important that your server meets the minimum requirements.
Based on the information you provided, the following requirements need to be met:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MWe recommend that you verify that your server meets these requirements.
If you have any further questions or concerns, please don’t hesitate to reach out to us.
Regards, P-THEMES.
WHERE DO YOU CHANGE THE GOD DAMN “CONTACT INFO” ON THE BOTTOM LEFT OF EACH OF THE PAGES? IT SHOULD BE IN THE FOOTER AREAS – IT SHOULD BE IN THE “PORTO DASHBOARD’ EASILY TO CHANGE THE NAME, ADDRESS, PHONE NUMBER FROM LONDON TO OUR ADDRESS AND INFO! ” I HAVE LOOKED EVERYWHERE AND I CANNOT FIND WHERE TO CHANGE THIS STUPID SHIT! WORST INSTRUCTIONS EVER AND I HAVE BEEN DOING WORDPRESS FOR MORE THAN 10 YEARS IT;S NOT IN THE FOOTER BLOCKS, IT’S NOT IN THE FOOTER AREA OF YOUR PORTO DASHBOARD.
Hello, @PugetSoundWeb,
1. You can change that contact info from Appearance >> Widgets >> Footer Widget and edit the contact widget from there as per your requirements.
Please watch this complete video I have captured for you: https://www.veed.io/view/10fd0e8e-4936-41fd-8990-960aca776080?sharingWidget=true&panel=share
And we noticed that you again rate our theme as a bad review, previously, you rate a bad review 2 days ago and we solved your issue and you changed your review, here it is: https://themeforest.net/comments/29386108 and now you again rate a bad review for another issue, as your support is expired as well we helped you, but this not the proper way, that you have an issue, and your support is expired too, and simple rate the theme as a bad review, this is really an offensive behavior, so we request you to please change your review and from next time if you have any issue you can ask here on comments section instead of rate bad review again.
Regards, P-THEMES.
OK got it, I will say your customer service and follow up is superb, but some f the places you put things in order to edit them is unconventional. Additionally, the way you have widgets set up in the dashboard is not a common way for WordPress widgets and it has a few bugs. Thank you for your video because it did in fact point out exactly where I did go but the bug in that is that that accordion style way of opening the widget footer 1 does not open all the time when you hover. I wish I could post some screenshots, but that’s ok, your video was helpful as was your explanation. Just as an opinion only, when you open pages in WP Bakery and you’re able to edit that footer block where the subscription newsletter is and others, you did not make it so you can hover the CONTACT info box to change that info there in the front end wp bakery, if you had done that it would be much more sensible and easier to find. Anyway, God bless and thank you. Your theme itself is very good nd very inclusive, just the places and ways to edit are a little unconventional.
Hello, @PugetSoundWeb,
That accordion style is not our theme style but it’s the latest WordPress default style, and if you want to change it you should have to use the WordPress Classic Widget plugin provided by WordPress as I showed in the video above.
If you wish to edit that Contact info via page builder, then you have to create that contact info via page builder instead of Widget.
Regards, P-THEMES.
Hi Support team, I have problems with your theme, WooCommerce Stripe Gateway is not working on it. I contacted with Stripe support team and everything is fine with my account.
I deactiveted Porto Theme – Functionality plugin after that the plugin is working fine. So I’m asking you for help with your theme or plugin.
Hello, @kaliakvarun,
Thanks for your contact, Could you please contact us via our support system with your site WP Admin and Cpanel Login details and please explain your issue in detail there, if possible with some screenshots for my better understanding, so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
I already raised and request number is 19824. Looking forward to your reply. Thanks
Hello, @kaliakvarun,
We have solved your issue and replied to your support ticket as well, please check back to your site support ticket reply now and then reply to it if necessary accordingly.
Regards, P-THEMES.
Yes Its working now, cool thank you guys! Very fast and all good.
You’re Most Welcome!!
can you please reset my code
can you please reset my theme code..thanks
Hello, @sdjewels,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
slider issue having i submitted ticket plz check and reply
Hello, @lestoradev,
Please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly. Thanks for your understanding.
Regards, P-THEMES.
Hello! I don’t know why the slider on the home page has become smaller, not full width, how to solve it? https://prnt.sc/zxfNX6VPekEb
Hello, @xiangcong,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
thanks t #19803
Hello, @xiangcong,
Please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly. Thanks for your understanding.
Regards, P-THEMES.
Hello!! I’m receiving an error every time I try to upload the team on wordpres. -Everything is updated -Even tried with all plugins deactivated
Could you help us?
Regards!
Hello, @alexgzzm,
What exact error are you facing? Could you please share the screenshot for my better understanding.
Regards, P-THEMES.
I loved your theme, but with the recent updates my website broke and everything is very confusing now. I have bought 3 licences for 3 different projects, i loved it so far.. but after the “soft editing” update all went to hell.
Im trying to edit the “PRODUCT TYPE” template to remove some elements i did not have before.. when i tried to edit it with Elemmentor i get the error: “The content area has not been found on your page”
Where can i change the layout on the single product listed on the product archive? take a look of this picture: https://prnt.sc/fkd_bPyyeQ1M
Before i woukld find this very easy on the Portho Theme Options. What a mess i have now.
Hello, @devtres,
Does your “PRODUCT TYPE” template is under Porto >> Template Builder >> Post Type?
Regards, P-THEMES.
Yes sir…
Hello, @devtres,
Got it, that is the main concern, you can only use the Gutenberg editor for the Post Type.
Regards, P-THEMES.
Is there a solution to the problem ttse7en has given? Quote: There seems to be a conflict with the drop down basket when elementor pro is activated. When activated the drop down basket is empty with a swirling icon. I have exactly the same error.
Hello, @pantal83,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, I’m still at the version 6.5.3. Is it safe and stable to upgrade to 6.8.4 at once?
Hello, @soliddop,
Yes it is safe but we suggest you to please take the complete backup of your site before update to avoid any inconveniance.
If you want to update the theme on your current site, then follow the steps listed below:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.2. Deactivate all the third-party plugins before updating the Theme.3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.8. After that check back your site after removing the browser cache and check deeply what changes occur on your site after that and if all goes well then.9. You have to again Activate the Child Theme.10. Again activate all the third-party plugins one by one.Hope this will help you in resolving your issue.
Regards, P-THEMES.
I tried to update this theme after a client passed away and I was going to just use it on my own domain, but these people go so far out of their way to block you from registering like they think people are going o steal their $50 theme. IW OULD NOT RECOMMEND BUYING THIS THEME. HORRIBLE to register. You cant use it unless you register it and you always get some error messages about server down. Screw off.
oh ok, updated, cool thank you guys! Very fast and it’s all good. My bad. This is working great now! Love this theme.
Hello, @PugetSoundWeb,
Thank you for your positive feedback and for letting us know that the issue has been resolved. We are glad that you are happy with the solution we provided and that the theme is working great for you.
We understand that you had initially left a negative review, and we kindly request that you consider updating it based on your recent positive experience with our service. Your feedback is very important to us, and it will help other customers make informed decisions about our products and services.
Thank you once again for your business and for giving us the opportunity to assist you. Please feel free to reach out to us anytime if you have any further questions or concerns.
Regards, P-THEMES.
Hello author. Can you tell me where to change top page content CALL US NOW 800-123-4567
and Mon – Sat 9:00am – 6:00pm
I found..
How to change this element background ? Thanks https://ibb.co/dcF0r7f
Hello, @edisdj,
Please edit the RAW HTML element and change the background image under design option as per your requirements, Please refer to this screenshot: https://postimg.cc/67Ldd1tD
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
Hello, @edisdj,
You have to edit the “Porto Ultimate Content Box” and change the background image as per your requirements: https://postimg.cc/gXTHQDrr
Regards, P-THEMES.
Thanks, all done.
Please how to edit 404 – Page Not Found page ? Thanks
Hello, @edisdj,
If you want to add the content on the 404 page, please go to Porto >> Theme Options >> Extra >> 404 Error and add the block slug name there, the result, it will show that particular block content on that page: https://postimg.cc/CnpTKnSY
Alternatively, you can Customize the page by editing file 404.php under wp-content/themes/porto
Regards, P-THEMES.
Thanks. One more please. I have instaled Revolution slider and some tempates, but in Home page settings I can’t chose it, because there is now one there. https://ibb.co/XD0rCwB
Revolution slider doesn’t work at all ?
Hello, @edisdj,
Do you have the slider built under the Slider Revolution? You have to create your slider under Slider Revolution and then you will be able to choose that slider from page options, please follow the official documentation of the Slider Revolution here: https://www.sliderrevolution.com/design/how-to-add-a-slider-in-wordpress/
Regards, P-THEMES.
Yes I have some https://ibb.co/GxVpGYp
Hello, @edisdj,
I see, please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third party plugins and on site Customziation as well. I also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Thanks, I solve it with short code… I have some strange issue. Google map doesn’t shows up. https://ibb.co/WDVKXJ3 I have inserted API number, but still have a problem. Standard Google iframe works but Porto google maps doesn’t. Thanks.
Hello, @edisdj,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Latest theme update (Version: 6.8.1) causes issue for Editor user when updating posts and pages – the page does not refresh – instead gives blank page and URL changes to: /wp-admin/post.php
The post or page is updated OK but the editor is left looking at a blank page … hope you replicate and fix this ASAP.
Administrator user does not have this issue – not related to other plugins.
I think it is caused by this update adding “Porto AI” – maybe if you allowed us to disable this it would solve our immediate issue ..?
Hello, @Robert_ITman.
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello is it possible to use wc_get_template inside the WP Bakery builder?
I’ve tried with a shortcode:
function ee_get_attributes_table() {
ob_start();
wc_get_template( 'single-product/product-attributes.php' );
return ob_get_clean();
}
add_shortcode('eeproducttable', 'ee_get_attributes_table');
And then with text block [eeproducttable]
But nothing happens 
Hello, @YouON,
Yes, it is possible to use wc_get_template() function inside WP Bakery builder to display WooCommerce templates.
wc_get_template() function is used to get the template files for displaying WooCommerce content, and it can be used anywhere in your theme or plugin.
To use it in WP Bakery builder, you can create a custom shortcode using the add_shortcode function and then call the wc_get_template function inside the callback function for the shortcode. For example:
function my_custom_shortcode() {
// Use the wc_get_template() function to get the template file
ob_start();
wc_get_template( 'my-template.php' );
return ob_get_clean();
}
add_shortcode( 'my_custom_shortcode', 'my_custom_shortcode' );
You can then add the [my_custom_shortcode] shortcode to your WP Bakery page or post and it will display the contents of the my-template.php file.
Note that you need to make sure that WooCommerce is installed and active on your site for this to work properly.
Regards, P-THEMES.
Hello a question is it compatible with alidropship plugin?
Hello, @papaky,
Unfortunately, we have not tested this particular plugin with our theme officially, but we are aware that many of our customers have successfully used it on their sites.
We advise you to exercise caution and use the plugin at your own risk, as compatibility issues with third-party plugins are not covered in our theme support policy.
Please let us know if you have any further questions or concerns. We are always here to assist you.
Regards, P-THEMES.
Hi,
the new elementor v3.12.0 breaks the proto theme.
Can you please add compatibility for the newest elementor.
Thanks.
Hello @candycrusher
Thank you for contacting us. Sorry for inconvenience with the theme. Could you please share the screenshot of breaking compatibility?
Kind regards.
I can’t I already restored my site from a backup
Hello @candycrusher
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Best regards.
HI, testing elementor 3.12.0 and it definitely breaks the mini cart and some design issues.
But managed to resolve the design issue but the mini cart I cant solve.
Hello @candycrusher
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi there, I’m using a custom header in my website using Porto Theme. But the blog page is not displaying it. I want to use the header I’m using through out the site. https://up7.b7e.myftpupload.com/blog-2/
Hello, @tonymalone,
It seems the condition issue OR you have used the multiple headers on your site.
Please edit the header which you have created and try to set the condition like this: https://postimg.cc/LY5zRv0s
Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Ill send you login detail what email address can I send it to?
Hello, @tonymalone,
You can share via our support system here: http://portotheme.com/support OR if you are facing any difficulty in contacting us via our support system then please share your theme purchase code PDF file with us via our email aizazawan55@yahoo.com so that we will check/verify and help you out in creating your support account.
Regards, P-THEMES.
