3271 comments found.
Your support site has error currently.
Hi, I am sorry for this, and right now it is working, you can use that again
Hello, I tried to use your support site to create a ticket but the site is erroring when I try to create ticket.
We are using a plugin that triggers a popup and this theme is triggering a scroll to top when these items are clicked. We do not want the site to scroll to the top when users click on a team member and see their popup. How do we stop the site from scrolling when one of these elements is clicked? I tested with a different theme and the page does not scroll, so i know it’s your theme that is triggering this function. Please help.
Hi, I am sorry for this, and right now it is working, you can use that again. please submit a ticket about your issue there our support agents will help you there better and faster
Hello, you have conjured up a nice theme, but with the Element Pack, this always comes here: A new version of Element Pack Pro is available. See details of version 6.15.1. An automatic update for this plugin is not available.
Please renew support period to get latest version can’t you use the Element Pack?
Have a nice day
Hi, please ignore that notice, that is from Element pack and we will check the new versions if they are compatible and with no issue then we will add the update. so please simply ignore that notice.
Regards
Hi, Can we install this theme in my another domain also?
Hi, no on themeforest if you purchase a theme you can only use it on 1 domain and you need to purchase another license per each domain
Greetings
I need help to install multiple themes for my website from the same domain because I want to create multiple pages of the same site but unfortunately I can’t do that, I need you to help me even if I have to pay for it to install multiple themes in the same page, because when I install it theme it tells me to remove the previous one so I can install the new one.
Urgent response would be appreciate .
Hi, I am so sorry but on WordPress you can only have 1 theme activated , this is the WordPress Logic, but if you submit a ticket on our help center and explain why you need to do so, we may help you finding another solution to achieve what you want
I have purchased the Phlox Pro
But I can’t import the demo of the Travel section. It says importing media and nothing happens. I have raised a ticket but no reply yet. I need to get the site up urgently and this is really annoying. Is there a bug in your theme?
Looking forward to your urgent response.
Hi we already replied your ticket please follow there
hi, there are scrolling issues on the iphone on this https://demo.phlox.pro/agency-branding-2/?utm_source=phlox-free&utm_medium=dashboard&utm_campaign=demo-importer&utm_term=300
no answer?
hi there, I am sorry but we did not see this scrolling issue, so please submit a ticket on our help center and give us more details there maybe a screenshot, since we need to have more details to help you.
Regards
Hey there, I wanna buy the theme but I noticed that the RTL version is not available on demo import. I chose the ads agency theme, can you explain please how can I make it RTL?
I have a few more questions: 1. How can I improve the theme’s weight for getting better Seo results? 2. I have a main domain + subdomain for two different markets, I want to use the same theme for both. But I need a two different Wordpress for make some little changes and language change – one license will be good for this, yea?
Hi, there I am sorry but you are going to need to make this demo to RTL on your own, and for this you need to have a good knowledge of making RTL, so I guess this would not a good choice for you
Regards
How can i make “depicter” full screen slider to appears in the home page (in full screen) under logo and main menu ?
Hi, please submit a ticket on our help center our agents there will help you
I USE IN MY WEBSITE THIS PLUGIN SHOW IN HEADER LOOK THIS https://kursikantorbandung.com
I am sorry I did not understand what you mean, please explain more
do you offer support over weekends?
Hi. Support requests are being processed on business days but we always do our best to minimize the response time of the tickets. So feel free to submit a ticket anytime you need
I have installed the theme and imported a demo plant successfully (https://demo.phlox.pro/shop-plant/). But it imported with header and footer and i almost checked every option to make header and footer visible but its not. Kindly guide how to visible header and footer.
Right now my website looks like : https://oaksoflondon.uk/ (with no header/menu and footer/menu)
I have installed the theme and imported a demo plant successfully (https://demo.phlox.pro/shop-plant/). But it imported without header and footer and i almost checked every option to make header and footer visible but its not. Kindly guide how to visible header and footer.
Right now my website looks like : https://oaksoflondon.uk/ (with no header/menu and footer/menu)
Hi. Please submit a ticket at our help center. Our support agents will assist you with this issue.
How to change the shop page banner ?
Hi. I think you are working with a specific demo and in that case the best thing to do is to contact our support agents at our help center. Please provide a few screenshots with your ticket and we will assist you regarding this.
Hi! I found an error. Using Buddypress has some problems with the theme. If you wanna change the components, you have to switch to a standard theme as Phlox hides the save settings button. Is there already a fix for that?
Kind regards, Volker
I have been making websites for 10 years, I had never struggled so much with a theme… it is full of bugs and poorly done…dammm
Hi, Can I use the same theme on multiple sites ?
I try to link my purchase code to averta account through “Add your purchased license by “Purchase Key” and an error always displayed as
The purchase key is registered for another customer.
I’m using the same email registered here on Envato, what should I do to fix this issue?
After trying both email addresses have shown the same error: The purchase key is registered for another customer.
Please remove your comment as it includes my email addresses for the public.
Hi again, I checked our CRM and you already have your license with this Email redc*t@gmail.com, So can you please try to check that on our CRM. Please also try to use our help center to ask for help, this way we can help you better faster and more secure, here is our help center link https://help.averta.org/
Hi, apart from demo import can I add individual pages sections of pages in the theme using elementor Template ? eg. about us. contact etc
hi please have a look at this link I hope this help https://docs.phlox.pro/article/232-export-section
Hello ! Can you tell me, why the “wave” blue and orange doesn’t appear on the homepage. https://demo.phlox.pro/corporate-3/
Thank you,
Hi. Unfortunately I did not get your point. For issues like this the best thing to do is to contact us at Averta help center and provide some screenshots and addition details. Our support agents will assist you with this.
do you guys have a pricing table? Comparing different plans element?
We do have go pricing plugin as a bundle plugin in Phlox Pro
