108 comments found.
Hello, I have a problem with the course page. The page title shows this code ”< span class=”qodef-m-title-inner-holder” > La llamada < /span > < span class=”qodef-price” > $08.00 < /span >” instead of showing simply the title of the course and the price. On the other hand, it doesn’t show the instructor, only the category and review.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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hi – can the events and course be connected to woocommerce? Ie: can the site sell tickets to events and ‘seats’ or memberships to courses? Thanks!
Hello,
The process of purchasing courses goes through WooCommerce where we do use their functionality for this purpose. You can register/login here and test how the User Dashboard would look like to users.
You can add tickets for events as WooCommerce products and then add links on single event pages to these tickets.
Do let us know if you have any additional questions.
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Hello.. I noticed there is no pagination on courses list
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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I can’t seem to change the menu on the single product page. I don’t want those icons. I have been trying to reach you unsuccessfully.
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Select) and then theme.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
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I am messaging you here because I submitted a ticket and did not get a response
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer a few days ago. Please check the ticket status now, and continue the conversation at Help Center. 
Support
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Hi!
I have 3 questions.
- The image headers are not smoothly going from one image to the other, is this fixable so its smooth?
- The custom cursor, can it be deactivated? I dont see the option for that because Im guessing this also slows down the site.
- Lastly, what fonts are being used in the theme? I went to settings but the only thing I can see is Default. I would need the font names of both fonts.
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
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Hello, i have been trying to import demo content for two days and it is not working. I have changed PHP parameters and everything is correct, but the demo doesn’t import… Is there another way to import demo content?
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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I’m interested in your theme but i cannot find how the client will enroll to the course and pay for it
Hello,
Users can register and login using the form showcased in the “User Dashboard” page here. After that they will have access to their “User Dashboard” page where all of the courses they purchase will be listed.
Do let us know if you have any additional questions.
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i mean how the user can buy i course, i can’t find buy on the Single Course here, even when i logged in
Hi,
Once you register/login the “Buy Now” button will be shown on the single course pages (please see screenshot).
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Hello. When I installed your theme, I see Log in with Google and Facebook buttons. How can I make it clickable? I installed Nextend Social Login plugin and I need to add this code at the Google button: echo do_shortcode(‘[nextend_social_login]’);
Could you please tell me the path of the php file containing the following class? qodef-m-social-login-holder
Hello,
You can find this class in the holder.php file located on this path: wp-content\plugins\coachfocus-membership\inc\login-modal\social-login\templates\holder.php
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My mobile header has white background. How can I make it transparent?
Hello,
You can adjust mobile header options in CoachFocus Core Options > Mobile Header.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I did what you say before but only part of the header becomes transparent.
https://prnt.sc/ZvwDrWR9rL0EHi,
It could be that the first section has a margin or padding so please try setting negative margin or padding for it on mobile.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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I can’t submit ticket because my support is expired. I will get this month again. My last question: I did what you’ve said and now header is okay. How can I turn the header to light theme? Because header has dark logo and dark icons now.
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Thank you but if I change it from here, it will have changed on the whole website. I just want it to change on my homepage. Just like on desktop.
Hi,
Unfortunately this is not something which can be achieved. There is no separate option to upload mobile logo – light. The one uploaded in logo options will be used as a mobile logo throughout the site.
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How isn’t possible? I see what I want on desktop version. I just want same on mobile version.
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Hello. I updated the theme but there are some problems with the login/registration system. Nothing appears when users enter the password incorrectly. Why did you remove the “Your password is incorrect” message?
Hello,
Have you also updated included plugins? After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins so please check if these plugins are also updated.
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Hello,
I did the one click import well, but it didnt work with revolution slider, “the message was: not found” I want to try the XML import option but the the theme doesnt provide those files.
Can you help me to know if the files are in the ZIP file I download or in documentation?
Thanks a lot!
Hi there,
Please take a look at the following article in order to import the missing sliders manually.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, can you please reply to my ticket number # 218204 (posted on 16 Mar), it’s urgent, thank you
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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I bought this theme last year. Video works when I add a youtube link to the lesson, but it doesn’t work when I add a vimeo link. My support for this item has expired. I don’t want technical support. But you need to solve this problem in theme. I can’t use the theme because of that.
Hello,
We couldn’t reproduce this on our local installation. Vimeo video is being shown correctly, please see screenshot.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Hello, can I see the link of the video you added? Because I don’t see that in my website
Hi,
This is how it is added in backend, please see screenshot.
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Yes, I added like that but it shows like that in my website:
https://prnt.sc/y9hqh1qSTUnnHi there,
As we do not have enough information in order to help you, we would appreciate it if you could please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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First of all thank you for your attention. I sent you email. Please solve this problem before weekend break.
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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Is it possible to use this license on a staging site then transfer to the live site?
Hello,
In case you’ve used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation. You can find more info in this article here.
Do let us know if you have any additional questions.
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Got the same Problem as LHteamUK – 3 days ago:
“Opening Widget after installing says: There has been a critical error on this website. Please check your site admin email inbox for instructions.”
Already send a Ticket to the Help Center and hope that it will be quckly resolved!
Hello,
This is usually due to the PHP version. We recommend using PHP 8.0 or PHP 7.4 with the theme.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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No, unfortunately it is not!
I have changed the php version to both 8.0 and 7.4. The problem unfortunately remained! It still appears the same widget error message!
Please solve this problem quite fast, because my customer (and thus unfortunately also I) is under time pressure.
Hi,
Your ticket has now been updated with response. Please continue the conversation with our support team at the Help Center and they will gladly help you.
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Is this available in WPBakery? https://coachfocus.qodeinteractive.com/podcast-home/
Hello,
Unfortunately there is no demo content version built with WPBakery. Theme uses Elementor as page builder and the demo content is built using this plugin.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content from scratch. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.
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Opening Widget after installing says: There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hello,
We couldn’t reproduce this on our end.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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I sent out an email a few days ago. Any updates?
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Great theme!
Support
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Hello, please i try updating course description but it keeps showing the dummy description instead of my update
Hello,
Please navigate to Elementor > Settings and check if it is enabled for all post types (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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