6411 comments found.
I tried to write in the support site of the theme but it doesn’t work.
I have a problem with table on mobile: https://ibb.co/SJsR84H, https://ibb.co/Kr81M1Y (css code not works fine with last update).
How i can fix? You have mail? Or you can fix site support (https://ibb.co/tzRmpVg). My license is valid for other 6 months :))
Thanks
Hi wonderdj,
I’m sorry we can’t see the screenshot in the links that you gave, we can try to help you in our support forum, please try to re-login in our support forum and try to refresh the Purchased License
Thank you
Not works… how i can send the screen? it report Purchase Date 19 May 2018 Expires 09 Mar 2023 but my expire date is 23 09 23.
Thanks
Ok resolved… i have send the support request on the site
our team will check the support ticket that you submitted as soon as possible
Thank you
There is a problem with JegAI Assistant after the new Word Press 6.2 update. The wizard popup disappears after choosing the content type. It just doesn’t load anymore, so it’s not possible to create content with this feature.
Hi oscarfloresoficial,
we already check the JegAI Assistant in Wordpress 6.2 our it is working properly.
if the issue still persists on your side, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hello! I have a few pre-sales questions.
1. Is this JNews theme built like youtube but for news?
Hi grichardson,
I’m sorry, I’m not quite understand what are you referring by built like youtube, JNews theme is a Wordpress theme that provide features to improve productivity on news and Magazine publishing
if you are looking for a feature to showcase video, JNews theme have several demo that you can check in the link below
Thank you
I am sorry for the confusion. So can each user who signs up be able to contribute to the site? That is what I mean, like YouTube?
My apologies for the confusion. What I am asking is it where all users can contribute to the site by posting news? Just like how all users can post videos like YouTube?
yes, our JNews theme have frontend post submit feature that registered user in jnews site can use it to post a post with video from frontend, you can check the JNews frontend submit feature in the link below. before the post got submitted by user the administrator can review the post too.
JNews Frontend Submit Documentation
Thank you
How do I create and see user profiles? Currently I don’t know how to see my profile on the frontend. Is there a member plugin I need to get? Can I use BuddyBoss plugin? How can I create a community where users can easily see profiles? I love what you created. I am just trying to make the best of it. Also can I use other plugins like ads pro with JNews?
for further assistance please try to open a new support ticket on our forum. Our support.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Great theme. What’s your support and technical response time?
Hi raagjams,
We are usually online around 09.00 am – 06.00 pm GMT+8 within 48 Hours on Monday – Friday
Thank you
Why on my site facebook comment is not showing ? as i have kept app id. Fursadpost.com domain
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
why the Subscription not support Woocommerce’s payment methods?
you said “Previously paywall only support PayPal and Stripe, but since it has been integrated with WooCommerce Subscription, all payment option provided by woocommerce is a valid payment method to purchase paywall product.”
but now Woocommerce’s payment methods do not display. why?
I find that “JNews Post Unlock” can use Woocommerce’s payment methods, and “JNews Post Subscribe” can’t. This setup is so puzzling. Please fix it.
and Do you think it would be possible to add a feature to include Subcategories under the Header in category pages?
and i am having an issue here like many other users, When a new user registers they get a link in their email to setup their password. Unfortunately, it takes them to the Wordpress password page. wp-login. Why can’t they just put in a password when registering their account. I dont want them to go to the Wordpress login page. And there is no option for sending email verification links?
Three days passed without a reply. The theme is far from what I imagined.
I need to hear back. If you cannot provide support, please refund.
Hi onceiwas,
I’m sorry our support team is online around 09.00 am – 06.00 pm GMT+8 within 48 Hours on Monday – Friday, please check the support policy in the link below
for Jnews paywall subscription you need to install additional Woocommerce extention Woocommerce, please check it in the link below
for the Subcategories under the Header in category pages you will need additional custom change to achieve that
if you need further help please try to open new support ticket in our forum
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Does WooCommerce Subscriptions support all payment methods? or only PayPal too?
I’m not going to buy WooCommerce Subscriptions for $199. This is what your theme could have done, and I find that “JNews Post Unlock” can use Woocommerce’s payment methods. but “JNews Post Subscribe” can’t.
I have deleted my site and shut down theme authorization. Please refund.
Please give me a refund. It’s my right!
Dear Support Teams, Can you help fixed in picture below: https://prnt.sc/cRieTZ6W0tvM we upgrade and do not finish and problem show below: Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.
Can you helo me fixed? Thank you very much
i using demo Newsplus
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem. please also give us information from which country do you accessing the website in our forum
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Is there any option to disable AI Assistant. I initially thought its a free plugin but its asking money now.
Hi,
Regarding this thing, please try to open a new support ticket on our forum. our support team will try to help you
Click Here To Get JNews Support
Thank you
Speed issues related to image, Autoptimize and WP Super Cache
JNews: My site speed got worst and crashes at will
Hello
I just bought your theme, JNews, about a week ago but I ran into three major problems setting up the theme – I am using the WP Bakery Visual Composer.
1. Speed
I follow the instructions on this page: https://support.jegtheme.com/documentation/page-speed-optimization/ – to speed up my site but it got worst.
Though, I could not set up the number 5 item which says “Enable Compression” – can you please tell me where to insert the code?
See screenshot at: https://paste.pics/80f90b4280be39017981eb18a8336d9e
Also, another issue setting up Image Optimization (6. Optimize Images). I don’t like the SmuchIt plugin, it’s laggy and I have too many plugins from JNews already. Please, where do I insert the code?
See screenshot at: https://paste.pics/e352131e49629c6a061f602075e45a72
I was able to set up number 7 which says “Leverage Browser Caching”. I added the code on my .htaccess immediately after the End WordPress code. If you suggest another placement, please specify.
You can see how bad my site is after analysing with Google Page Speed. Before, everything used to be green.
Screenshot 1: https://paste.pics/cc0232f205a9ec233dd0209eb038dbe3
Screenshot 2: https://paste.pics/73c742a56892a97ef558a0391d5e155c
Screenshot 3: https://paste.pics/808ce00e07863838b95bdfae18fb13b7
Screenshot 4: https://paste.pics/47eb451c6125a88ace8cefad71056102
Screenshot 5: https://paste.pics/fb89ec310df5088685c46aa2b2ff398a
Screenshot 6: https://paste.pics/f27b0a684438e17f855cae6b792009c4
Screenshot 7: https://paste.pics/147fdb446a3b9a8c9b30873f6f04be3d
Screenshot 8: https://paste.pics/6394b738fbe4d3c29225c0b2ae39e23d
Screenshot 9: https://paste.pics/2930c82f992a37ed160e4fcb06ca3137
2. Autoptimize and WP Super Cache plugins broke my site – I assume it is the Autoptimize plugin.
I keep having the warning of a large cache file and truly when I check, I have about 10GB cache file within hours – when I clear the cache, it keeps coming back and overloading my server. I could not access my site, I had to use the backend to deactivate the plugins, and then it came back up.
Please, how do I solve this issue permanently – as I have deactivated both plugins. If there is another good plugin (that support AMP), please let me know how to set it up.
3. Ads are not responsive
Google ads are not responsive even when I chose the Auto ad format for Desktop, Tablet and Mobile. Please, how do I make it responsive? Also, I have issues setting up the Overlay, Vignette ads – I don’t understand the code to Adsense code to use.
Finally, can you suggest the best plugins I should activate that will help me run a fast and aesthetic news website? I mean from your plugin directory.
Before you refer me to your support forum, note that I have posted this 3 times and this is the only message I get “This topic is pending moderation”. See screenshot at: https://paste.pics/124f7d5732bf52e454b7b066ede839a9
Meanwhile, nothing is being found under my profile. Topic Created is zero – “You have not created any topics.” Screenshot at: https://paste.pics/271ac46b6b0dfce2ef4674261710ed09
Thanks and anticipating your urgent reply.
Hi frankulom,
regarding the thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
hello, can we use other demo jnews podcast ? Or is it only available in podcast demo themes? thanks.
Hi teknotrcom,
yes you can use JNews Podcast on every demo that we have
Thank you
Hi there, Could you please refound my money back from the extended support a bought a few hours ago. I had to buy a new theme from another provider to solve the problem. Jnews had a lot of trouble in my server, after one year using it, It broke my hosting performace, and you do gave me the support on time. I dont use the theme anymore. Thanks in advance.
Hi hora13noticias,
Could you tell me what kind of problem you’re having?
Thank you
H there,
The problem is the main theme plugin, once in activated the hosting stops working, so there is no way to maintain the website online. We decided to buy another theme that works well, and it is online on our website.
We paid to extend the Jnews theme support, but we did not receive it on time. So we need a refund of that support.
Thanks in advance.
Hello,
Thank you all for creating the JNews and other themes and plugins but there is one thing I don’t like about your support -
1. Your support through Forum questions is bad. Why will one post on a Forum when you have made a premium purchase? At least, I should be given a preference.
2. End the Forum support and initial the one-on-one topic/ticket creation. Because I have created a topic and I can’t even find it when I log into my account. This is a poor method of support.
If I’d known your support is through forum thread, I wouldn’t have purchased this theme – and God knows, I won’t be renewing my licence.
Hi frankieifopm
it is normal for authors on ThemeForest to provide support from their own platform, you can check the other themes on ThemeForest they also provide support from their own platform.
The item support needs to be done this way because we can only provide support to the user that has a support license. By doing support on our own platform, we can ensure that only people who have a support license are entitled to receive support and provide fairness to them.
you can read the article below about ThemeForest support policy
after you created a topic in our support you can find the topic by clicking the account logo on the top right > choose profile > click on M Topics started.
please check it in the screenshot below.
Jegtheme Support User Topics.
Thank you
I created two threads on two different occasions but I don’t seem to find it on my “Topic Started”.
When I submitted the last thread, this is the message I got: “This topic is pending moderation” and four days after, I see nothing and my site is currently being affected. See the screenshot at: https://paste.pics/124f7d5732bf52e454b7b066ede839a9.
That is why I suggested that you create a platform that allows one to submit tickets on their dashboard, rather than posting a thread in a Forum where you can’t find your post. That is what I have for all the themes, plugins I have purchased. This is the first time I am seeing valid license owners posting in Forums like those without licenses.
Please, I need my request to be attended to. I have a valid license. I just purchased your theme less than a week ago.
Hi frankulom,
unfortunately, we can’t check the screenshot in the link that you gave,
actually, users can directly see the ticket that they have submitted in the “Topic Started” menu, in our support forum users don’t need to wait for moderation for the ticket that they have submitted
please make sure you submitted the ticket in the link below
Click Here To Get JNews Support
Thank you
I need to perform advanced searches on the site, looking for tags, authors, post content, and also some custom fields, what plugin do you recommend for this?
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Recently the widgets isn´t showing last post, any recommendation for this issue
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
“Show Inline Post Related – Enable this option to show post related inside post content.” Is this create interlink inside website?
Hi web1984,
sorry I do not quite understand what you are referring to by interlink. JNews inline-related posts will show some posts on the website that have similar categories or tags as the current post
you can see the example in the link below
JNews Post with Inline Related Post
Thank you
Is it create “internal links seo”? looks like not, as it’s not added as separate block instead of appending inside body of contains?
Based on the definition here Internal Link “An internal link is any link from one page on your website to another page on your website.”
JNews Related Post is using an internal link because our jnews-related post shows some posts on the same website that have similar categories or tags as the current post, so it shows posts that link to some posts in the same domain which is can be categorized as an internal link
we have two types of related posts Inline Related Posts and Related Posts Elements.
Enabling Jnews Inline Related Posts will append the related post inside the body of the post
Related Posts Element is an element that shows a related post that you can use in Elementor or wp bakery as a separate block
Thank you
Hi, I have purchased this theme and I have used it on one site. Now I need to remove these themes from the site and used them on another site. Is it possible?
Hi mehuldev
yes, you can migrate JNews license to another site, please check the link below for the the documentation.
if you need further help, please try to extend or renew your support license.
Thank you
Hi. I have one client site that uses JNews 4.0.4. Do you think it is safe to update to the most recent version 11? Have there been major changes like completely remaking the theme? I didn’t notice a mention of such in the changelog. Thanks.
Hi nikolaydev,
since the version 4.0.4 we have made a lot of changes in the theme, including feature update, security update, speed improvement, and bug fix, you can check the change log in the link below.
if you want to update the theme please backup the data first and please also update the Wordpress into the latest version of Wordpress.
if you need further help please open new support ticket in our forum.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hello its easy to install the paywall system like your demo on my website ? I use already your template since one year, i have maybe 10 000 posts on it etc
Hi antijulo,
yes it’s easy to install the paywall system, please check the documentation in the link below about the documentation about the paywall.
if you need further help, please try open new support ticket in our forum
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Please, I have a pre-purchase question:
1. Is there any hidden charges in the JNews theme – like plugins, etc? 2. Can I import the demo without using Elementor or WP Bakery builder? 3. Can I build the homepage or landing page without using Elementor or WP Bakery? 4. Can I make the theme pass the Google Web Vitals without a cache plugin? 5. Is the theme SEO-ready? 6. Which plugins does it not support? 7. Any other thing you’d like to share?
Hi frankieifop,
1. there’s no hidden charges for JNews themes features.
2. at this time we only provide demo only for elementor and wp bakery.
3. at this time JNews elements only available for elementor and wp bakery.
4. using caching plugin will help to improve the score on google web vital and using free caching plugin already very helpful so we don’t think there will be a problem using caching plugin, in the JNews dashboard there’s a recommendation free caching plugin to use.
5. JNews theme have several features that can help you with SEO for example JNews json ld and JNews meta header.
6. there are so many wordpress plugins have been released and it keep growing, it is impossible to test every plugin in our theme so we can’t say which plugins does not compatible, but most of popular plugins is compatible with our theme.
Thank you
Thank you for your swift reply. I don’t really like Elementor or WP Bakery. There inject codes which break down sites, especially AMP versions of sites. I wish one can do without them. Please in your next update, try and include how to set up the homepage and other landing pages without page builders. I have used a lot of themes like that, and there is not coding conflict.
Please do let me know. I really want to purchase your theme.
Regards.
Hello, I purchased this skin. I’m going to run a podcast. For this skin, how does podcast server and data storage work? If I use website-only hosting, I think it’ll be too slow.
When running a podcast, where should I use the server? Should I choose from the servers in the link below?
=> https://www.websiterating.com/ko/web-hosting/best-podcast-hosting/
Hi emotion555,
actually you don’t need special server to host the podcast to host JNews podcast.
The podcast file saved in the server just like other audio file, video file or image saved on the Wordpress site, but of course the server with higher specification will help to get the request to the server done faster not only for the podcast but all the request.
unfortunately we haven’t tested the web hosting on the link that you provide above, if you think your current server is not fast enough may be you can try to upgrade the server for the higher plan that your hosting provide.
Thank you
