230 comments found.
Hi, I have imported all demo but can not find the Elements pages which is available in the menu all links lead to 404, why it is not imported? please guide me on this. I want all elements pages so I can use them.
Hi,
Thank you for contacting us. 
By importing all the demos you have dozens of pages that can be reused to build your website. You can edit the page where you have the desired block and use the “Copy and Paste” feature which is the easiest way to do this, read more: https://elementor.com/blog/introducing-copy-paste/
Therefore, we did not include the block demo pages, as this would result in more data transfer and possible import failures.
We’re sorry if this wasn’t exactly what you expected. If you have any questions let us know and our support will assist you promptly.
Cancel that. My mistake
Hi,
It looks like you have resolved this issue. If you need help with any issue let us know 
Note: Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site.
Example: https://snipboard.io/w9FSo5.jpg
Purchase code activation issue:
Hello,
I hope this message finds you well. I de-activated my license removed and deleted theme from the domain (seanbrookscreations.com) I was going to use the theme on before I uploaded it to another domain (seanbrooksthebrand.com).
I uploaded them to new domain, went to activate theme with purchase code and am unable to.
Please assist. Thank you in advance and have a great weekend.
Hi,
It looks like you have resolved this issue. If you need help with any issue let us know
Note: Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site.
Example: https://snipboard.io/w9FSo5.jpg
Hello, this request is for a refund for the theme I purchased last night. The client has just informed me they wish to move services off WordPress to Wix. 
I am so sorry. Please let me know when I can anticipate the funds.
The theme is amazing otherwise, and I would be happy to leave a review. Great job!
Hi,
Thank you for contacting us!
We have identified that you have already downloaded the item and have access to the source code of our digital product, so unfortunately our refund policy does not approve for a refund.
Tip: Go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site.
Opinion/Suggestion: Try to explain to your client that it is impossible to get such a creative and usual design on WIX, as well as the themes here on Envato have. WordPress is the most used in the world for providing absolutely everything a website needs.
If you have more questions let us know.
Thank you for your responce. I do have further questions. Is there a non-public chat for matters? I need further assistance pertaining to deactivation of the license. The site was deleted before I went in and “deactivated” the licence. I’m now receiving this error message: “Purchase code is already in use. Make sure you have not activated on another website.” I appreciate help.
Hi,
Our support answers here in the comments page and also by email at adm.codings@gmail.com. Whenever possible, we respond within a few minutes of your request.
I already reset your license.
Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site. Example: https://snipboard.io/w9FSo5.jpg
If you have more questions let us know.
Thank you so much! Can you please advise the solution for correcting the icons across the demo pages/footer/etc. they are all extremely large? When I go to re-replace them from the library the space is blank, nothing appears? Thank you!
Can you tell me the URL of your page, so I can take a look? The icons shouldn’t be having problems.
I’m working locally, can you view this link below?
http://bridging-legal-solutions.local/wp-admin/post.php?post=1046&action=elementorPlease show me a screenshot?
If you prefer send it by email at adm.codings@gmail.com.
Without seeing this, I can’t understand what’s going on
Thanks.
email sent thanks
Info to help other users:
Go to Elementor > Settings > Advanced and disable “Inline Font Icons”.
Still cannot edit homepage….
Hi,
Follow these instructions please:
1) Install and activate the “Duplicate Page” plugin: https://wordpress.org/plugins/duplicate-page/
2) Go to your page list and click “Duplicate” to duplicate the page that doesn’t work as “Home Page”.
3) The new page will stay in drafts, find it and try to edit it with Elementor. If that works delete the old page that didn’t work.
Tell us if this worked!
no go
Hi,
The issue was successfully resolved by our technical support team. We send you the details by email.
Here is the solution for other users to find if needed:
1) If it does not work, check your memory limit in your system info in “Elementor > System Info” and ask your hosting company to raise it to, at least, 256MB by using this guide: https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php
2) Switch the front-end editor loader method located in the settings of Elementor on your Dashboard via “Elementor” > “Settings” >”Advanced”.
Reference: https://elementor.com/help/how-to-fix-404-page-or-page-not-found-error-messages/
After installing demo, every time you click edit with elementor it goes to 404 error page. Irritating
support says wait upto 48 hours for response
Thought I was doing something wrong so I deleted and re-installed and got locked out because I didnt deactivate, so bought another license and still screwed.
Hi,
Thank you for contacting us
Check if you can solve this by changing the permalinks in “Settings > Permalinks” on your WordPress Dashboard. You should set it to “Plain” to troubleshoot.
Please read this support page and follow the instructions carefully: https://elementor.com/help/how-to-fix-404-page-or-page-not-found-error-messages/
Tell us if this worked.
Thanks.
Everything works except homepage… Still goes to 404 not found page
Hi,
Follow these instructions please:
1) Install and activate the “Duplicate Page” plugin: https://wordpress.org/plugins/duplicate-page/
2) Go to your page list and click “Duplicate” to duplicate the page that doesn’t work as “Home Page”.
3) The new page will stay in drafts, find it and try to edit it with Elementor. If that works delete the old page that didn’t work.
Tell us if this worked!
Did Not work Sent email Thanks,
Hi,
The issue was successfully resolved by our technical support team. We send you the details by email.
Here is the solution for other users to find if needed:
1) If it does not work, check your memory limit in your system info in “Elementor > System Info” and ask your hosting company to raise it to, at least, 256MB by using this guide: https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php
2) Switch the front-end editor loader method located in the settings of Elementor on your Dashboard via “Elementor” > “Settings” >”Advanced”.
Reference: https://elementor.com/help/how-to-fix-404-page-or-page-not-found-error-messages/
Fantastic!! Thanks! Working great now..
Hi Trying install demos thru one click demo import and I get an error:
Import Failed
Whoops, there was a problem importing your content. Import Failed Error: Internal Server Error (500)
What do I need to do?
Hey,
Thank you for contacting us!
The import problem is due to your server being unable to receive data via import.
Please go to the Shock Theme panel and check that you have the recommended settings, for example: https://snipboard.io/ErL3Ox.jpg
Consult the support of your web hosting service to help you set this up.
If the minimum requirements are OK, then the problem may be due to some additional configuration in your server. In this case you will need to try the manual import.
Send us an email to adm.codings@gmail.com and our team will assist you.
Thanks
Hi, is it possible that you can add social media share buttons to each post?
Hi,
Thank you for contacting us!
It is possible to add share buttons with additional plugins which you can look for in Plugins > Add New. There are many addons for Elementor among others that can be useful.
Shock Theme has its own widget that adds a sidebar to each post, see an example: https://snipboard.io/AUg9fH.jpg
You need to add your links manually. But we can develop a functionality for these buttons to “get” the post link automatically and generate the sharing link, would that be useful?
I want the website to appear on mobile devices with the same layout as on desktop, how do I do that?
Hi,
Go to Shock Theme > Customize > Adittional JS and add this:
jQuery(function($) {
'use strict';
var viewport = $('meta[name="viewport"]');
viewport.attr('content', 'width=1320, initial-scale=0.5');
})
I hope this helps.
Buenas tardes, realice la instalación de Wordpress y tuve un problema. Por lo que tuve que desintalarlo y volver a instalar, pero ahora tengo un problema al instalar nuevamente la licencia
Hola,
Ya restablecí tu licencia
Antes de eliminar un sitio, o migrar a otra instalación de WordPress, vaya al Shock Dashboard y desactive la licencia, para que su código de compra esté disponible para activarlo en otro sitio.
Obtenga más información: https://snipboard.io/w9FSo5.jpg
========
Hi,
I already reset your license
Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site.
Learn more: https://snipboard.io/w9FSo5.jpg
When changing the ‘Pricing Table’ elements ‘Price’ to a value greater than 3 numbers, although it looks fine while editing within elementor. When viewing the page after saving, numbers start pushing down to a second line. In responsive view it is fine though and looks as intended.
Hi,
I did a test on this just now and it worked fine, for example: https://snipboard.io/H3qmGw.jpg
Maybe you should lower the font size? If possible, tell us the URL of your website so that I can understand better
Thanks.
Thanks in advance
Hi,
Thanks for reporting this!
The width of the price element is automatically set based on the first item, which is a problem because normally the last item has the most digits. We are going to fix this and publish a new version of the theme.
For now, go to Shock Theme > Customize > Additional CSS and add this:
.card .price-wrapper .price {
width: 160px !important;
}
It will work.
If you have questions let us know.
Can you help me convert the (Shock Theme) to RTL
Hi,
I visited your site and it looks like you managed to do a great job converting the theme to RTL.
What specifically is missing?
May I help you.
The site does not display well on mobile
Hi,
Complement the great work you’ve done with this CSS:
This will adjust the cards and footer items.
.stretch-section .elementor-column-gap-wider, .container.elementor-section-full_width .elementor-column-gap-wider, .stretch-section .elementor-column-gap-wide, .container.elementor-section-full_width .elementor-column-gap-wide {
width: 100%;
left: 0;
}
.footer-item.text-start {
text-align: right !important;
}
It would be better if you chose simpler buttons for some areas of the site, and without an icon. You can select these options by editing with Elementor.
Hope this helps and if you have more questions, let us know.
Hi, your theme is amazing but I have a problem. I can’t change the Logo on the Homepage. I bought Elementor Pro, I uploaded Logo, Mobile Logo and Stick Logo but I always have “Shock”. Can you help me? Thanks for the support!
Hi,
Thank you for contacting us!
You don’t need to buy any plugins. Shock Theme has everything you need together with Elementor FREE.
Site title: To type your text next to the logo or disable it, see this screenshot: https://snipboard.io/b56pBP.jpg
Logo image: Go to Shock Theme > Global Sections and find your Navbar, edit with Elementor, see an example: https://snipboard.io/YqxLCi.jpg
You can also add your logo in Shock Theme > Customize > Site Identity. Read docs: https://shock.codings.dev/docs/logo
I recommend that you read more about Global Section: https://shock.codings.dev/docs/global-sections
Everything is personalized and if you have any questions please let us know and we will help you.
Hi, thanks for your help! I found the section you suggested and I changed the logo. Thank you for your great work!
Hello. When trying to import the demo ‘Page Services 2’, it imports ‘Page Single Service 2’ instead.
Hello!
Thank you for reporting this to us. I just fixed the import file.
Try to import “Page Services 2” again and it will work fine.
Demo Link: https://shock.codings.dev/page-services-2/
If you have any questions let us know.
Reinstalled WordPress on the dev site I activated the licence for;
Please allow me to re-activate.
Can you also please confirm, once I finish developing the site and migrate it to the live domain, do I need to contact you to update the licence?
I’ve now seen the comment below “Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site.”.
I will do this next time before migrating to the live domain.
For now, can you please reset my licence? Thanks in advance.
Hi,
Thanks for contacting us!
I already reset your license. You can activate it normally on the new site.
Here’s a screenshot of the button to deactivate the license: https://snipboard.io/w9FSo5.jpg
Whenever you need to contact us
Thanks for the prompt response and resolution. Top notch!
there is RTL support?
Hey,
Even though the demos are not produced in RTL format, it is possible to achieve this by adjusting the alignment with Elementor.
It is also possible to transform the demos into RTL, with an additional CSS. Our support can help you do this easily.
For example: https://snipboard.io/E1YLx0.jpg
If you have any questions let us know.
Hi,
For some reason, I had to reinstall Wordpress. Now my theme won’t activate. The domain is “https://drhealth.life/dr-new”. It is the same domain I was using before. Please help me with this.
Hi,
Thanks for contacting us!
Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site.
Learn more: https://snipboard.io/w9FSo5.jpg
I already reset your license
Thanks for the help
Hi,
After installing and reactivating the theme, I am not able to run one click importer. It keeps running and after sometime it throws an error. I’ve managed the server requirements for the theme yet no luck. Can you please work this around?
Thanks & regards.
Hi,
Some servers unfortunately cannot use the WordPress import feature, but there are alternatives.
1) Download the file with all the demos here: https://www.dropbox.com/s/c9cor8p6sba0ne2/all.xml.gz?dl=1
2) Go to Tools > Import and select this file XML, check the option “Download and import file attachments”. Complete the import.
This may work, in some cases all pages are imported and images are not.
Tell us if this worked for you.
Hi, Does this have a right-to-left style?
Hi,
Thanks for contacting us
You will need to purchase a theme license in order to have all the features and for your website to work properly.
Enjoy the great price: https://codings.dev/?buy=shock
You didn’t understand what I meant I paid for it, but there is no right-to-left style inside the theme, so it does not support right-to-left languages such as Farsi or Arabic, and using this theme for these languages causes the site to be messed up.
Hi,
Sorry for the misunderstanding. Actually I thought you were referring to the “right-to-left” Navbar hover style.
What you need is the RTL format on your pages, and unfortunately the demos are not like that, however it is possible to achieve this by adjusting the alignment with Elementor.
Do you think this might help? Our team can do this for you.
Again sorry for the misunderstanding. If you are unable to use the Shock Theme for your RTL project, please request a refund here: http://themeforest.net/refund_requests/new If you have any questions let us know.
No, it’s not a problem, I write the right-to-left style for the child theme myself
I’m glad to hear this.
The theme’s CSS classes are organized and work globally, so it won’t be difficult, for example:
.intro-text {
text-align: right !important;
}
Result: https://snipboard.io/E1YLx0.jpg
If you have questions let us know.
Thanks
Hey, I just bought your theme and I want to install the demo content. All server requirements are checked, but one click demo import doesn’t work for me. There is an infinite loading screen. I hope you can help me! Thanks I’ll send you an email with my license and we send an xml so you can import it by hand. thank you
Please, I’m in a hurry to create the site, I just sent you an email, please reply as soon as possible. thank you
We reply your email
woocommerce, shop, online store, products, sell online, high conversion, more sales
