53 comments found.
I’m failing to activate the theme, l have purchased buy when l redirect to my Themeforest/Envanto Account it saying there’s no purchase made. Please assist.
Please wait some time and try again to activate the license. if you still fail to do so please open a ticket in our support system we will check the issue for you. Thank you
I’m now experriencing an Error 500. I have edited my php.ini file to these parameters : max_execution_time = 1500 memory_limit = 5120M max_input_time = 4000 upload_max_filesize = 5120M post_max_size = 5120M suhosin.post.max_vars = 5000 suhosin.request.max_vars = 5000 max_input_vars = 5000 max_file_uploads = 1000
Can you please assist?
Maybe there is some missing item that was not imported correctly, so please open a ticket in our support system, we will check the demo site and fix it for you. Thank you
The footer section in the documentation it’s different from the one in the theme, I’m failing to replace that Sanitizex logo in the footer section.
Any help please
Hi, the first step of this documentation should do the work https://smartdatasoft.com/docs/sanitizex-sanitizing-services-wordpress-theme/logo/change-header-logo/ If it is still not working, then please open a ticket in our support system https://support.smartdatasoft.com/, or if you don’t have support, please send us an email through our profile https://themeforest.net/user/smartdatasoft We will check it for you. Thank you
The Sanitizex Core plugin it’s updating, it keeps saying there’s a new update, and when you update it, it goes through the process and comes back again to say it has update again.
This is probably because of the caching, so please ignore this notice. Thank you
All right
H!i How can I fix this error?
Fatal error: Uncaught Error: Class “Elementor\Core\Schemes\Typography” not found in /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/sanitizex-core/includes/Elementor/Widgets/Certified_Company.php:163 Stack trace: #0 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/base/controls-stack.php(2425): Sanitizex\Helper\Elementor\Widgets\Certified_Company->_register_controls() #1 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/base/widget-base.php(1050): Elementor\Controls_Stack->init_controls() #2 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/base/controls-stack.php(569): Elementor\Widget_Base->init_controls() #3 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/base/widget-base.php(184): Elementor\Controls_Stack->get_stack() #4 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/base/controls-stack.php(314): Elementor\Widget_Base->get_stack() #5 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/base/controls-stack.php(2516): Elementor\Controls_Stack->get_controls() #6 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/base/controls-stack.php(1158): Elementor\Controls_Stack->sanitize_settings() #7 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/base/controls-stack.php(2259): Elementor\Controls_Stack->get_data() #8 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/core/base/base-object.php(142): Elementor\Controls_Stack->get_init_settings() #9 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/core/base/base-object.php(40): Elementor\Core\Base\Base_Object->ensure_settings() #10 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/base/controls-stack.php(389): Elementor\Core\Base\Base_Object->get_settings() #11 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/base/controls-stack.php(1204): Elementor\Controls_Stack->get_controls_settings() #12 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/core/base/elements-iteration-actions/assets.php(22): Elementor\Controls_Stack->get_active_settings() #13 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/core/base/document.php(2075): Elementor\Core\Base\Elements_Iteration_Actions\Assets->element_action() #14 [internal function]: Elementor\Core\Base\Document->Elementor\Core\Base\{closure}() #15 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/db.php(264): call_user_func() #16 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/db.php(268): Elementor\DB->iterate_data() #17 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/db.php(261): Elementor\DB->iterate_data() #18 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/db.php(268): Elementor\DB->iterate_data() #19 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/db.php(261): Elementor\DB->iterate_data() #20 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/db.php(268): Elementor\DB->iterate_data() #21 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/core/base/document.php(2080): Elementor\DB->iterate_data() #22 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/core/base/document.php(1903): Elementor\Core\Base\Document->iterate_elements() #23 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/frontend.php(708): Elementor\Core\Base\Document->update_runtime_elements() #24 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/includes/frontend.php(686): Elementor\Frontend->handle_page_assets() #25 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-includes/class-wp-hook.php(324): Elementor\Frontend->enqueue_styles() #26 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #27 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-includes/plugin.php(517): WP_Hook->do_action() #28 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-includes/script-loader.php(2272): do_action() #29 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-includes/class-wp-hook.php(324): wp_enqueue_scripts() #30 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #31 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-includes/plugin.php(517): WP_Hook->do_action() #32 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-includes/general-template.php(3064): do_action() #33 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/themes/sanitizex/header.php(
: wp_head() #34 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-includes/template.php(810): require_once(’/home/u1789906/...’) #35 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-includes/template.php(745): load_template() #36 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-includes/general-template.php(48): locate_template() #37 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/elementor/modules/page-templates/templates/header-footer.php(9): get_header() #38 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-includes/template-loader.php(106): include(’/home/u1789906/...’) #39 /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-blog-header.php(19): require_once(’/home/u1789906/...’) #40 /home/u1789906/kartonpiyerzanaatatolyesi.com/index.php(17): require(’/home/u1789906/...’) #41 {main} thrown in /home/u1789906/kartonpiyerzanaatatolyesi.com/wp-content/plugins/sanitizex-core/includes/Elementor/Widgets/Certified_Company.php on line 163
Hi,
An update has already been released to fix the latest version elementor compatibility issue. Please update the plugin to fix the issue. If you don’t find the update please delete the plugin from the site and install again and it will fix the issue on your site.
Wishing you a great day ahead.
Best regards, SmartDataSoft Team
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Getting this error , Help me
Please use the up to date theme and reactivate the license. Then try installing the plugin. Hope this will work. If not please open a ticket we will check the site for you. Thank you
Where can I see what’s been updated on the template?
Hi,
You can check the change log from this link https://smartdatasoft.com/docs/sanitizex-sanitizing-services-wordpress-theme/change-log/sanitizex-theme-change-log/
Thank you, SmartDataSoft Team
Hello, after updating Elementor disappeared. files are installed but do not appear on the plugins page. I get the following error :
HELP ME PLEASE
If you want to use Elementor Version of “Sanitizex” Theme, Its requires “Elementor” to be installed and activated.
Hi,
Please open support ticket to investigate the issue.
Click Here To Create Support Ticket on SmartDataSoft suport system
If you’re gonna make me activate the license through logging in to Envato and not just copy pasting the code. At least make sure it works… Can’t do anything now… _
Please try again, after login. Or use different browser. Some time envato API made problem. Thank you
I tried 4 different browsers and multiple devices, nothing works. I will check it when I get home, but if this is working, I want a refund for the HTML version which I bought to work around this problem. Envato was working fine, I got an error on my.smartdatasoft.com, something with area key purchasesarray…
Still not working…
Hi
I saw you have opened a ticket in our support system. Please give us the site access there and I will check your site fix it at once.
Thank you, SmartDataSoft Team
I sent the details
Hi
I have imported the demo and fixed the license on your site. Please check your site all the issues been solved and also the license will be activate on your site.
Thank you, SmartDataSoft Team
I can’t import demo data. I tried everything in the documentations but still same problem. Don’t even have the files to upload manually too because it is not in the download.
Please open a ticket in our support system I will import the demo data in 2 hours….
Ticket already created with ID :TA20E7ACE-001-OAV
Hi. It is a very nice theme. But How can i change the color to green ? In your demo, there is a selection to change the color of the buttons. Thank you
I found it. Thanks!!
Hello I can’t upload demo content
Error: error (500)
Please check your server configuration all is ok. If still face issue open ticket in our support system
Hi, can we please get an update for the WP SEO Structured Data Schema Pro
How do I edit the header and footer?
Hi – we are trying to activate the licence but the them is not allowing us to do this – please help – I have submitted a ticket
Are you using latest version. Please login using same account from where you purchase theme . Theme activation need to activate using same account. Secondly try after few minute and do not try several times within few seconds
Latest version of what?
Yes we sed same Envato account
could you please check – I have sent you admin details in ticket
Ok, our team will check at the morning. Right now our support is offline. Thank you
Ok – please do needful as soon as possible – thank you.
Hi – we purchased the theme but the file was only 1mb? There was no Wordpress file to install? Please let me know
Hi
Themeforest theme files doesn’t include the WordPress file you have download the WordPress files separately from wordpress.org
Thank you, SmartDataSoft Team
so how do we upload the theme to Wordpress – thanks for replying quickly
I am confused – whenever we purchase a theme we always get all the files we need in one folder. What do I need to do please? Thanks
Hi
Please follow our documentation and you will be able to install the theme in your site https://smartdatasoft.com/docs/sanitizex-sanitizing-services-wordpress-theme/
Thank you, SmartDataSoft Team
had to request a refund. give up with this theme.
Hi
I checked your site. You changed the editor of the page from elementor to classic editor and that broke the site also for the header you selected a “elementor template” option for the header but didn’t select any valid template for the header. I have fixed all of them for you and now the site is ok again. Please check your site now.
Thank you, SmartDataSoft Team
Hello,
I would like to know if this theme is Stripe compatible
Thanks
Hi
As the shop is created with woocommerce and woocommerce supports the Stipe then the theme support Stripe.
Thank you, SmartDataSoft Team
i updated my theme still sties seems broke and not supporting PHP new version showing error —-— null to parameter #1 ($string) of type string is deprecated in /home/m0ibyf9j45xt/public_html/aimpests.com/wp-includes/formatting.php on line 2772
Hello, this error is WordPress core file error. Which not compatible your php version. Which version of php you are using. Please update your wp aswell
My site currently have php 8.1 version and WP 6.0 but still the same error – i have two sites on same cpanel so i cannot downgrade php version and i also dont want to loose this them as it my fvt theme.
Hi
This is a very unknown issue as we never faced this issue before.
So please disable the 3rd party plugins one by one and see which plugin is causing the issue. And please use the PHP version 7.4 .
Thank you, SmartDataSoft Team
php downgraded to advised version 7.4 now slides banner stop work showing “Loading”
When uploading the demo content I received the warning below about some items not importing. How do I fix this? Site seems to be working ok.
[WARNING] Failed to import “uploads”: Invalid post type mgmlp_media_folder [WARNING] Failed to import “2020”: Invalid post type mgmlp_media_folder [WARNING] Failed to import “08”: Invalid post type mgmlp_media_folder
Hi
You can ignore these errors. They are just a garbage error from our server we will clean it up in our future demo installer plugin update.
Thank you for mentioning it to us., SmartDataSoft Team
OK Thanks for getting back so quickly.
Hello, im interested in purchasing this theme, due to inactive developers int he past i always post a response time comment on themes i shortlist for a project.
03:37AM UTC +3
Looking forward to your reply.
Sorry not understand your message
Hi, is there a changelog for the update?
Hi,
We just made the theme compatible with PHP version 8.
You can check the change log in this link.
Click Here To check the theme change log
Thank you, Asif Mahmud, SmartDataSoft Support Team
I can’t update sanitizex core and I can’t translate Footer Widget properly ginestasolutions.com
Hi,
I think you are facing the PCL_ZIP type error while updating the theme.
Please follow this link for that issue.
And for the translation problem, please create a support ticket using the link below and please tell us in details about the issue there, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft suport system
Thank you, SmartDataSoft Team
Hi,
The first issue solved thank you very much!
For the second issue of translation, I can’t create support ticket, I don’t have more support time, so I decided to try to solve in other way myself. It’s a pity the footer section doesn’t change the same widget with the switch of languages.
Regards
Hi,
Sorry, that we were away on account of the weekend day off.
Could you please let us know which plugin are you using for the transalation?
Because, differnet plugin has different way to translate the footer on our theme.
Please let us know, we will assist and guide you in details.
Thank you, SmartDataSoft Team
